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Workforce Management Manager Jobs in O Fallon, IL

Paraquad

Workforce Development Manager

Saint Louis, MO · On-site

$129K/yr

Program Management * Develop and implement workforce development services in alignment with CIL mission and Independent Living Philosophy for Continuing Education, Summer Work Experience Program, and ...

3B Staffing LLC

Telephony Manager

Saint Louis, MO · Remote

... workforce management platforms, and enabling AI dashboards. • Provide strong technical expertise in APIs and webhooks, bridging application requirements with telephony solutions. • Manage ...

ASSA ABLOY

Regional Sales Manager

Hazelwood, MO

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

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All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in O'Fallon, IL

Workforce Management Manager information

See O Fallon, IL salary details

$25.7K

$76.2K

$128.3K

How much do workforce management manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for workforce management manager in O'Fallon, IL is $76,188.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $108,700.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What job categories do people searching Workforce Management Manager jobs in O'Fallon, IL look for? The top searched job categories for Workforce Management Manager jobs in O'Fallon, IL are:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in O'Fallon, IL as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $76,188 per year, or $36.6 per hour.
Sr Analyst Workforce Management

Sr Analyst Workforce Management

Advantage Solutions

Saint Louis, MO

$77K - $100K/yr

Full-time

Posted 14 days ago

Advantage Solutions rating

6.7

Company rating: 6.7 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

30th of 50 rated marketing agency

Job description

Sr Analyst Workforce Management

The Sr Analyst Workforce Management will drive the development and implementation of advanced analytics solutions for our 55,000-person frontline workforce. This role bridges traditional workforce analytics with modern data science approaches, leading complex analytical projects and innovating data systems, products, and processes. The ideal candidate will combine strong technical skills with business acumen to deliver impactful solutions that optimize workforce operations and enhance employee experience.

Responsibilities

  • Analytical tool development and updating
  • Design and implement advanced analytics solutions, including predictive models and workforce forecasting and optimization
  • Lead complex analytical projects from problem definition through deployment and automation
  • Create scalable analytical frameworks and repeatable methodologies across the workforce lifecycle and throughout Workforce Operations functions
  • Partner with business stakeholders to identify, prioritize, and deliver on analytics opportunities
  • Support and/or lead the design, development, and revision of Power BI dashboards
  • Data science to explore, experiment, and deploy innovative data, metrics, and model solutions
  • Manage and support daily, weekly, and ad hoc analytic and reporting solutions

Supervisory Responsibilities
Direct Reports
This position does not have supervisory responsibilities for direct reports
Indirect Reports
Does not have direct reports, but may delegate work of others and provide guidance, direction, and mentoring to indirect reports.

Travel

Some travel will be required, estimated up to 30%.

Minimum Qualifications
Education Level: Bachelor's degree
Area of Experience: Business, Human Resources, or related field or equivalent experience required
Experience Requirements:

8+ years of experience in data analytics, reporting, or business insights; including 2+ years applying data science

Strong programming skills (SQL, Python, R), including experience with ML libraries
Expertise in data manipulation at scale
Advanced proficiency in data mining (e.g., Databricks) and BI tools (preferably Power BI)
Experience with workforce analytics and planning
Track record of delivering end-to-end analytics projects

Data Engineering: ETL processes, data pipeline development, data quality frameworks

Knowledge, Skills, and Abilities

  • Machine Learning: Experience building and deploying supervised learning models and leveraging generative models
  • Statistical Analysis: Advanced statistical methods, hypothesis testing, experimental design
  • Programming: Python/R proficiency, including visualization libraries
  • BI Development: Complex Power BI development, including DAX and data modeling
  • Data Engineering: ETL processes, data pipeline development, data quality frameworks
  • Workforce operations and reporting, analytics, planning, optimization
  • Analytics Problem Solving: Ability to translate business problems into analytical solutions
  • Stakeholder Management: Strong communication and influence skills

Job Will Remain Open Until Filled


The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

  • Analytical tool development and updating
  • Design and implement advanced analytics solutions, including predictive models and workforce forecasting and optimization
  • Lead complex analytical projects from problem definition through deployment and automation
  • Create scalable analytical frameworks and repeatable methodologies across the workforce lifecycle and throughout Workforce Operations functions
  • Partner with business stakeholders to identify, prioritize, and deliver on analytics opportunities
  • Support and/or lead the design, development, and revision of Power BI dashboards
  • Data science to explore, experiment, and deploy innovative data, metrics, and model solutions
  • Manage and support daily, weekly, and ad hoc analytic and reporting solutions

Supervisory Responsibilities
Direct Reports
This position does not have supervisory responsibilities for direct reports
Indirect Reports
Does not have direct reports, but may delegate work of others and provide guidance, direction, and mentoring to indirect reports.

Travel

Some travel will be required, estimated up to 30%.

Minimum Qualifications
Education Level: Bachelor's degree
Area of Experience: Business, Human Resources, or related field or equivalent experience required
Experience Requirements:

8+ years of experience in data analytics, reporting, or business insights; including 2+ years applying data science

Strong programming skills (SQL, Python, R), including experience with ML libraries
Expertise in data manipulation at scale
Advanced proficiency in data mining (e.g., Databricks) and BI tools (preferably Power BI)
Experience with workforce analytics and planning
Track record of delivering end-to-end analytics projects

Data Engineering: ETL processes, data pipeline development, data quality frameworks

Knowledge, Skills, and Abilities

  • Machine Learning: Experience building and deploying supervised learning models and leveraging generative models
  • Statistical Analysis: Advanced statistical methods, hypothesis testing, experimental design
  • Programming: Python/R proficiency, including visualization libraries
  • BI Development: Complex Power BI development, including DAX and data modeling
  • Data Engineering: ETL processes, data pipeline development, data quality frameworks
  • Workforce operations and reporting, analytics, planning, optimization
  • Analytics Problem Solving: Ability to translate business problems into analytical solutions
  • Stakeholder Management: Strong communication and influence skills

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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