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Workforce Management Manager Jobs in Illinois (NOW HIRING)

William Everett

ADP Workforce Specialist

Chicago, IL · On-site

$155K - $175K/yr

Description William Everett is a national management and information technology consulting firm ... The ADP Workforce Specialist serves as the primary subject matter expert for all ADP Workforce ...

Jimmy Jazz

ADP Workforce Specialist

Chicago, IL · On-site

$155 - $175/hr

Job Category PMO, Workday, Workforce * Industry IT, Project Management Office, Public Sector * Employee Type Full-Time * Required Degree 4 Year Degree Contact information * Name Human Resources

New

Sonsoft Inc

Workforce Analytics Consultant

Chicago, IL · On-site

Demonstrated knowledge of Workforce management and planning applications * Ability to interact with different HR /Business departments making strategic business recommendations backed up by analytics ...

Komatsu

IT Manager, WFM/HCM

Chicago, IL · On-site

This role will also partner closely with HR Operations, HRIS, local workforce management teams, IT, and business leadership to ensure systems effectively support timekeeping, scheduling, attendance ...

Ra

Utilities Change Management Manager

Chicago, IL · On-site

You will assist client's in building strong change management capability within their workforce. We are looking for someone... Who has nearly 5+ years of consulting experience. Who has 2+ years of ...

Accenture

Clinical Management Manager

Chicago, IL · On-site

$94K - $293K/yr

With a workforce of approximately 750,000 employees serving clients in over 120 countries, we are ... As a Clinical Manager you will lead care delivery and clinical operations transformations that ...

Accenture

Clinical Management Manager

Chicago, IL · On-site

$94K - $293K/yr

With a workforce of approximately 750,000 employees serving clients in over 120 countries, we are ... As a Clinical Manager you will lead care delivery and clinical operations transformations that ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Illinois?

The most popular types of Workforce Management jobs in Illinois are:

What are popular job titles related to Workforce Management Manager jobs in Illinois?

For Workforce Management Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Illinois look for?

The top searched job categories for Workforce Management Manager jobs in Illinois are:

What cities in Illinois are hiring for Workforce Management Manager jobs?

Cities in Illinois with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

ADP Workforce Specialist

William Everett

Chicago, IL • On-site

$155K - $175K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Description
William Everett is a national management and information technology consulting firm headquartered in Chicago, Illinois. William Everett consulting is trusted by institutions, governments, and Fortune 500 technology companies to help them adapt, evolve, and improve performance.
The ADP Workforce Specialist serves as the primary subject matter expert for all ADP Workforce-related processes and functionality throughout the ERP implementation. This role provides guidance on payroll, time and attendance, workforce management, and HR operational processes to ensure the solution is configured and deployed in alignment with City requirements, collective bargaining obligations, regulatory requirements, and industry best practices.
The ADP Workforce Specialist collaborates with the System Integrator (SI), Functional Leads, Human Resources, Payroll, Finance, and departmental stakeholders to validate requirements, review configurations, support testing activities, and ensure payroll readiness throughout the implementation lifecycle. The role also assists with data validation, integration coordination, issue resolution, and organizational readiness activities to support a successful transition to operations.
Requirements
Key Responsibilities
  • Provide subject matter expertise for ADP Workforce Management functionality and related business processes.
  • Review and validate payroll, workforce management, and timekeeping configurations.
  • Ensure workforce and payroll requirements are accurately represented throughout design and implementation activities.
  • Support business process reviews and recommend opportunities for process improvement.
  • Coordinate workforce-related data conversion and validation activities.
  • Review and support payroll-related integrations with upstream and downstream systems.
  • Assist with regulatory compliance reviews and payroll controls.
  • Support development and execution of testing strategies, including payroll validation and UAT.
  • Identify workforce-related risks, issues, and dependencies and coordinate mitigation activities.
  • Collaborate with stakeholders across HR, Payroll, Finance, and departmental teams.
  • Support development of workforce-related training materials and end-user documentation.
  • Participate in cutover planning and payroll readiness assessments.
  • Provide go-live and post-go-live stabilization support.

Minimum Qualifications
  • Bachelor's degree in Human Resources, Business Administration, Information Systems, Accounting, Public Administration, or a related field.
  • Minimum seven (7) years of experience supporting ADP Workforce Management, payroll, human resources, or workforce management systems.
  • Minimum three (3) years of experience participating in large-scale ERP, HCM, payroll, or workforce management implementations.
  • Demonstrated experience supporting payroll processing, timekeeping, scheduling, labor management, and workforce administration functions.
  • Experience supporting system testing, data validation, and user acceptance testing activities.
  • Strong understanding of payroll regulations, workforce compliance requirements, and public-sector workforce practices.
  • Experience working with cross-functional stakeholders including HR, Payroll, Finance, and IT teams.
  • Excellent analytical, communication, and problem-solving skills.

Preferred Qualifications
  • PMP or similar project/program management certification
  • Bachelor's degree
  • Master's degree preferred.
  • Workday certifications or equivalent implementation experience
  • Experience with workforce software implementations

Additional requirements:
  • Ability to pass a criminal background check.
  • Authorized to work in the US for any employer.
  • Local in the Chicagoland area

Benefits: Comprehensive benefits package including:
  • Performance Bonus Eligible
  • 401(k) plan
  • Medical, Dental and Vision Insurance
  • Life and disability insurance
  • Commuter Benefits
  • Paid time off options, including vacation, sick time, fixed holidays, parental leave.

Note: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship, and we are unable to sponsor or take over sponsorship of employment visas at this time.
William Everett is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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