... Workforce Management, Work From Home, Remote, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting Looking to hire for similar positions in Chicago, IL or in other cities? Our ...
... Workforce Management, Work From Home, Remote, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting Looking to hire for similar positions in Chicago, IL or in other cities? Our ...
(Remote) Director of Product
Oregon, IL · Remote
$218K - $228K/yr
... workforce management system, and adjacent products). We have strong people and a demanding ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
(Remote) Director of Product
Oregon, IL · Remote
$218K - $228K/yr
... workforce management system, and adjacent products). We have strong people and a demanding ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
(Remote) Director of Product
Tennessee, IL · Remote
$224K - $235K/yr
... workforce management system, and adjacent products). We have strong people and a demanding ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
(Remote) Director of Product
Tennessee, IL · Remote
$224K - $235K/yr
... workforce management system, and adjacent products). We have strong people and a demanding ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
(Remote) Director of Product
Virginia, IL · Remote
$228K - $239K/yr
... workforce management system, and adjacent products). We have strong people and a demanding ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
(Remote) Director of Product
Virginia, IL · Remote
$228K - $239K/yr
... workforce management system, and adjacent products). We have strong people and a demanding ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
(Remote) Director of Product
Virginia, IL · Remote
$228K - $239K/yr
... workforce management system, and adjacent products). We have strong people and a demanding ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
(Remote) Director of Product
Virginia, IL · Remote
$228K - $239K/yr
... workforce management system, and adjacent products). We have strong people and a demanding ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
(Remote) Director of Product
Tennessee, IL · Remote
$224K - $235K/yr
... workforce management system, and adjacent products). We have strong people and a demanding ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
(Remote) Director of Product
Tennessee, IL · Remote
$224K - $235K/yr
... workforce management system, and adjacent products). We have strong people and a demanding ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
(Remote) Director of Product
Oregon, IL · Remote
$218K - $228K/yr
... workforce management system, and adjacent products). We have strong people and a demanding ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
(Remote) Director of Product
Oregon, IL · Remote
$218K - $228K/yr
... workforce management system, and adjacent products). We have strong people and a demanding ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
... with managing connectivity for a largely remote workforce (software/hardware VPNs, head end units, load balancers, etc.). - Experience with NG firewall implementation and monitoring a plus ...
... with managing connectivity for a largely remote workforce (software/hardware VPNs, head end units, load balancers, etc.). - Experience with NG firewall implementation and monitoring a plus ...
Senior Manager, Technology Consulting
Chicago, IL · On-site +1
Experience working within a mid-to-large management consulting firm preferred. * Deep expertise ... Who We Are: Founded in 1999 with a remote workforce, we combine the benefits of experience ...
Senior Manager, Technology Consulting
Chicago, IL · On-site +1
Experience working within a mid-to-large management consulting firm preferred. * Deep expertise ... Who We Are: Founded in 1999 with a remote workforce, we combine the benefits of experience ...
UKG Principal Consultant
Chicago, IL · On-site +1
$120K - $150K/yr
This is a mostly remote position with occasional on-site visits to Chicago, Illinois. Job ... Strong knowledge of HR, payroll, benefits and workforce management processes * Demonstrated ...
UKG Principal Consultant
Chicago, IL · On-site +1
$120K - $150K/yr
This is a mostly remote position with occasional on-site visits to Chicago, Illinois. Job ... Strong knowledge of HR, payroll, benefits and workforce management processes * Demonstrated ...
Legal Counsel (Higher Education)
Chicago, IL · On-site +1
Reporting to the Managing Counsel & Associate Vice President for Legal Affairs, this attorney will ... You'll be part of a fully remote workforce, collaborating with colleagues across multiple time ...
Legal Counsel (Higher Education)
Chicago, IL · On-site +1
Reporting to the Managing Counsel & Associate Vice President for Legal Affairs, this attorney will ... You'll be part of a fully remote workforce, collaborating with colleagues across multiple time ...
UKG Principal Consultant
Chicago, IL · On-site +1
$120K - $150K/yr
This is a mostly remote position with occasional on-site visits to Chicago, Illinois. Job ... Strong knowledge of HR, payroll, benefits and workforce management processes * Demonstrated ...
UKG Principal Consultant
Chicago, IL · On-site +1
$120K - $150K/yr
This is a mostly remote position with occasional on-site visits to Chicago, Illinois. Job ... Strong knowledge of HR, payroll, benefits and workforce management processes * Demonstrated ...
UKG Principal Consultant
Chicago, IL · On-site +1
$120K - $150K/yr
This is a mostly remote position with occasional on-site visits to Chicago, Illinois. Job ... Strong knowledge of HR, payroll, benefits and workforce management processes * Demonstrated ...
UKG Principal Consultant
Chicago, IL · On-site +1
$120K - $150K/yr
This is a mostly remote position with occasional on-site visits to Chicago, Illinois. Job ... Strong knowledge of HR, payroll, benefits and workforce management processes * Demonstrated ...
Program Manager
IL · On-site +1
Workforce Management & Staffing Oversight: Lead staffing efforts across all tasks and ensure ... Scheduling & Task Coordination: Assign schedules, manage timelines, and oversee the sequencing of ...
Program Manager
IL · On-site +1
Workforce Management & Staffing Oversight: Lead staffing efforts across all tasks and ensure ... Scheduling & Task Coordination: Assign schedules, manage timelines, and oversee the sequencing of ...
Hybrid: Project Scheduler
Chicago, IL · On-site +1
Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB ... Travel Insurance We'd love for you to be a part of our Global workforce, helping us serve as an ...
Hybrid: Project Scheduler
Chicago, IL · On-site +1
Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB ... Travel Insurance We'd love for you to be a part of our Global workforce, helping us serve as an ...
HRIS Time and Absence Analyst
Northfield, IL · On-site +1
$73K - $110K/yr
... Workforce Management (WFM) Pro and Workday Time & Absence modules. This role emphasizes expertise in UKG Time Clock management, Accruals, Attendance, and Advanced Scheduling, ensuring seamless ...
HRIS Time and Absence Analyst
Northfield, IL · On-site +1
$73K - $110K/yr
... Workforce Management (WFM) Pro and Workday Time & Absence modules. This role emphasizes expertise in UKG Time Clock management, Accruals, Attendance, and Advanced Scheduling, ensuring seamless ...
Business Development Executive
Chicago, IL · On-site +1
Cultivate, manage, and effectively interface with client personnel at all organizational levels as ... Who We Are: Founded in 1999 with a remote workforce, we combine the benefits of experience ...
Business Development Executive
Chicago, IL · On-site +1
Cultivate, manage, and effectively interface with client personnel at all organizational levels as ... Who We Are: Founded in 1999 with a remote workforce, we combine the benefits of experience ...
Employment Law Attorney
Elk Grove Village, IL · On-site +1
$120K - $275K/yr
... workforce management. * Manage administrative proceedings and appearances before agencies such as ... Opportunities include fully remote, hybrid, and traditional on-site schedules. * Competitive ...
Employment Law Attorney
Elk Grove Village, IL · On-site +1
$120K - $275K/yr
... workforce management. * Manage administrative proceedings and appearances before agencies such as ... Opportunities include fully remote, hybrid, and traditional on-site schedules. * Competitive ...
Construction and Maintenance Project Manager (Remote) ABCO Maintenance is a Commercial Facility ... workforce * Monitor project progress and update management * Coordinate/Schedule and Monitor ...
Construction and Maintenance Project Manager (Remote) ABCO Maintenance is a Commercial Facility ... workforce * Monitor project progress and update management * Coordinate/Schedule and Monitor ...
Construction and Maintenance Project Manager (Remote) ABCO Maintenance is a Commercial Facility ... workforce Monitor project progress and update management Coordinate/Schedule and Monitor project ...
Construction and Maintenance Project Manager (Remote) ABCO Maintenance is a Commercial Facility ... workforce Monitor project progress and update management Coordinate/Schedule and Monitor project ...
Remote Workforce Management Scheduler information
What does a remote workforce management scheduler do?
A Remote Workforce Management Scheduler is responsible for planning, coordinating, and optimizing staff schedules for remote teams. They use specialized software to forecast staffing needs, assign shifts, and ensure adequate coverage while considering employee availability and compliance rules. This role helps organizations maintain efficient operations, improve productivity, and provide better service by making sure the right people are scheduled at the right times. Remote Workforce Management Schedulers often analyze data and adjust schedules in real time to accommodate changes in demand or unforeseen absences.
How does a remote workforce management scheduler collaborate with team leads and agents to optimize scheduling?
A Remote Workforce Management Scheduler regularly communicates with team leads to understand staffing needs, shift preferences, and upcoming business priorities. They use workforce management software to create schedules that align with forecasted workloads, ensuring adequate coverage while considering employee availability and preferences. Frequent check-ins with both agents and managers help address real-time changes, such as call volume spikes or last-minute absences, and adjust schedules accordingly. This collaborative approach helps maintain productivity and work-life balance in a remote environment.
What are the key skills and qualifications needed to thrive as a remote workforce management scheduler, and why are they important?
To thrive as a Remote Workforce Management Scheduler, you need strong analytical skills, attention to detail, and experience with workforce planning, often backed by a relevant degree or experience in operations or HR. Familiarity with workforce management software such as Kronos, NICE, or Verint, as well as proficiency in Excel and scheduling tools, is typically required. Excellent communication, problem-solving abilities, and time management are vital soft skills for collaborating with remote teams and adapting to changing staffing needs. These skills ensure effective staff allocation, optimize productivity, and maintain service levels in a virtual work environment.
What is the difference between Remote Workforce Management Scheduler vs Remote HR Coordinator?
| Aspect | Remote Workforce Management Scheduler | Remote HR Coordinator |
|---|---|---|
| Credentials | Scheduling certifications, HRIS familiarity | HR certifications, onboarding experience |
| Work Environment | Focus on scheduling and workforce planning | Employee relations, recruitment, and compliance |
| Employer & Industry Usage | Used in staffing, retail, healthcare | Used across corporate, healthcare, education sectors |
| Search & Comparison Intent | Scheduling, workforce planning roles | HR support, employee management roles |
The Remote Workforce Management Scheduler primarily handles scheduling and workforce planning, focusing on optimizing staff shifts and availability. In contrast, the Remote HR Coordinator manages employee relations, onboarding, and HR compliance. While both roles support organizational staffing, their core responsibilities and skill sets differ, making each suited to different aspects of workforce management.
What are the most commonly searched types of Workforce Management Scheduler jobs in Illinois?
The most popular types of Workforce Management Scheduler jobs in Illinois are:
What are popular job titles related to Remote Workforce Management Scheduler jobs in Illinois?
For Remote Workforce Management Scheduler jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management Scheduler jobs in Illinois look for?
The top searched job categories for Remote Workforce Management Scheduler jobs in Illinois are:
What cities in Illinois are hiring for Remote Workforce Management Scheduler jobs?
Cities in Illinois with the most Remote Workforce Management Scheduler job openings:
Full-time
Medical, Retirement, PTO
Re-posted 14 days ago
Job description
NICE Platform Administrator - Work From Home
We are seeking a NICE Platform Administrator to maintain and improve our NICE inContact platform and connections with external systems. This role combines strong technical expertise with a deep understanding of the law firm's business processes and goals and involves day-to-day collaboration with cross-functional teams and stakeholders. The NICE Platform Administrator will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams. This position is 100% Remote.
NICE Platform Administrator Responsibilities:
- Continuous improvement of IVR scripting in collaboration with operations team leadership.
- Developing and maintaining custom integrations to backend systems such as web services, databases, and reporting infrastructures.
- NICE inContact platform administration: users, skills, points of contact, dispositions, etc.
- Using subject matter expertise on contact center technologies to help design and develop novel workflows and other custom business solutions.
- Implementing and monitoring event alerting and error handling to ensure maximum platform uptime and speedy issue resolution.
- Collaborating with contact center managers, data analysts, attorneys, and technical staff during all phases of project implementation, including requirements, design, development, testing, and production.
- Maintaining documentation to ensure successful long-term platform administration.
- Providing guidance for business decisions on issues such as performance, scalability, reliability, and security.
- Interfacing with management, technical team peers, contact center operations stakeholders, and external vendors.
- Communicating with internal stakeholders with clarity, patience, and focus.
- Planning and executing projects on time, within budget, and with high quality.
- Investigating complex problems and developing resolutions independently.
- Escalating issues that require executive attention.
- Ability to perform with a strong sense of urgency in a fast-paced, demanding environment.
- Other duties as assigned.
NICE Platform Administrator Qualifications:
- Bachelor or Master of Science in Computer Science or Software Engineering.
- 5+ years of experience with NICE inContact products.
- 5+ years of experience with contact center services administration and IVR scripting.
- Expertise in NICE inContact, including experience with UserHub administration and inContact Studio coding.
- Experience with Quality Management, Personal Connection and Workforce Management (WFM) preferred.
- Programming experience in Python, Java, JavaScript/Node, or another common language.
- Experience using open APIs.
- Advanced Microsoft Office skills including expert MS Excel ability.
- Any NICE inContact CXOne certifications: NICE CXOne CIP Core Plus, CIP QM, CIP PC.
- Understanding of software development methodologies and best practices.
- Excellent problem solving and analytical skills with the ability to translate complex business requirements into technical solutions.
- Excellent verbal, written, and interpersonal communication skills, to both technical and non-technical audiences.
- Ability to multi-task and to work independently or as part of a team. Self-directed learner.
- Excellent relationship management, negotiation, and conflict resolution skills.
- Excellent organizational and project governance skills.
- Impeccable attention to detail.
- Excellent customer service skills.
- Must be able to read, write, and speak fluent English.
- This job requires remaining in a stationary position, often standing or sitting for prolonged periods.
- Must be able to lift up to 15 pounds.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, NICE Platform Administrator, NICE inContact Products, Python, Java, JavaScript, Node, APIs, MS Office, MS Excel, IVR Scripting, Contact Center Services Administration, UserHub Administration, InContact Studio Coding, Quality Management, Workforce Management, Work From Home, Remote, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire NICE Platform Administrators for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta Georgia IT Recruiters, Austin TX IT Recruiters, Baltimore Executive Staffing, Boston IT Recruiters, Charlotte IT Recruiters, Chicago Recruiting Agency, Cincinnati Executive Search Firms, Cleveland Executive Tech Recruiting, Columbus Technical Recruiters, Dallas Recruiters for IT, Denver Technology Headhunters, Detroit IT Headhunters, Fort Lauderdale Information Technology Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey Tech Recruiters, New York IT Recruiters, Phoenix IT Recruiters, Raleigh IT Recruiters, Salt Lake City IT Recruitment, San Antonio Information Technology Recruiters, San Diego Executive Staffing, San Francisco Executive Search Firms, San Jose Executive Tech Recruiting, Seattle Technical Recruiters, Silicon Valley Tech Recruiters, St. Louis Technology Headhunters, Tampa Technology Headhunters, Washington DC IT Recruiters
Home"NICE Platform Administrator - Work From Home
We are seeking a NICE Platform Administrator to maintain and improve our NICE inContact platform and connections with external systems. This role combines strong technical expertise with a deep understanding of the law firm's business processes and goals and involves day-to-day collaboration with cross-functional teams and stakeholders. The NICE Platform Administrator will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams. This position is 100% Remote.
NICE Platform Administrator Responsibilities:
- Continuous improvement of IVR scripting in collaboration with operations team leadership.
- Developing and maintaining custom integrations to backend systems such as web services, databases, and reporting infrastructures.
- NICE inContact platform administration: users, skills, points of contact, dispositions, etc.
- Using subject matter expertise on contact center technologies to help design and develop novel workflows and other custom business solutions.
- Implementing and monitoring event alerting and error handling to ensure maximum platform uptime and speedy issue resolution.
- Collaborating with contact center managers, data analysts, attorneys, and technical staff during all phases of project implementation, including requirements, design, development, testing, and production.
- Maintaining documentation to ensure successful long-term platform administration.
- Providing guidance for business decisions on issues such as performance, scalability, reliability, and security.
- Interfacing with management, technical team peers, contact center operations stakeholders, and external vendors.
- Communicating with internal stakeholders with clarity, patience, and focus.
- Planning and executing projects on time, within budget, and with high quality.
- Investigating complex problems and developing resolutions independently.
- Escalating issues that require executive attention.
- Ability to perform with a strong sense of urgency in a fast-paced, demanding environment.
- Other duties as assigned.
NICE Platform Administrator Qualifications:
- Bachelor or Master of Science in Computer Science or Software Engineering.
- 5+ years of experience with NICE inContact products.
- 5+ years of experience with contact center services administration and IVR scripting.
- Expertise in NICE inContact, including experience with UserHub administration and inContact Studio coding.
- Experience with Quality Management, Personal Connection and Workforce Management (WFM) preferred.
- Programming experience in Python, Java, JavaScript/Node, or another common language.
- Experience using open APIs.
- Advanced Microsoft Office skills including expert MS Excel ability.
- Any NICE inContact CXOne certifications: NICE CXOne CIP Core Plus, CIP QM, CIP PC.
- Understanding of software development methodologies and best practices.
- Excellent problem solving and analytical skills with the ability to translate complex business requirements into technical solutions.
- Excellent verbal, written, and interpersonal communication skills, to both technical and non-technical audiences.
- Ability to multi-task and to work independently or as part of a team. Self-directed learner.
- Excellent relationship management, negotiation, and conflict resolution skills.
- Excellent organizational and project governance skills.
- Impeccable attention to detail.
- Excellent customer service skills.
- Must be able to read, write, and speak fluent English.
- This job requires remaining in a stationary position, often standing or sitting for prolonged periods.
- Must be able to lift up to 15 pounds.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, NICE Platform Administrator, NICE inContact Products, Python, Java, JavaScript, Node, APIs, MS Office, MS Excel, IVR Scripting, Contact Center Services Administration, UserHub Administration, InContact Studio Coding, Quality Management, Workforce Management, Work From Home, Remote, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire NICE Platform Administrators for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta Georgia IT Recruiters, Austin TX IT Recruiters, Baltimore Executive Staffing, Boston IT Recruiters, Charlotte IT Recruiters, Chicago Recruiting Agency, Cincinnati Executive Search Firms, Cleveland Executive Tech Recruiting, Columbus Technical Recruiters, Dallas Recruiters for IT, Denver Technology Headhunters, Detroit IT Headhunters, Fort Lauderdale Information Technology Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey Tech Recruiters, New York IT Recruiters, Phoenix IT Recruiters, Raleigh IT Recruiters, Salt Lake City IT Recruitment, San Antonio Information Technology Recruiters, San Diego Executive Staffing, San Francisco Executive Search Firms, San Jose Executive Tech Recruiting, Seattle Technical Recruiters, Silicon Valley Tech Recruiters, St. Louis Technology Headhunters, Tampa Technology Headhunters, Washington DC IT Recruiters
Home"NICE Platform Administrator - Work From Home
About Next Step Systems
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Naperville, IL, US
Year founded
1995