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Remote Workforce Management Scheduler Jobs in Florida

Alorica

Workforce Supervisor

Hialeah, FL · Remote

Remote Employment Type : Full Time Reporting to : Workforce Director ABOUT US At Alorica, we only ... Lead and manage the team. * Be the POC of the team in the MBRs and weekly meetings between the ...

New

Alorica

Workforce Supervisor

Hialeah, FL · On-site +1

Remote Employment Type : Full Time Reporting to : Workforce Director ABOUT US At Alorica, we only ... Lead and manage the team. * Be the POC of the team in the MBRs and weekly meetings between the ...

New

RadNet

Remote Medical Scheduler

Port Saint Lucie, FL · On-site +1

$16/hr

Remote Scheduler As a Medical Scheduler, you'll be the first point of contact for patients ... You'll: * Schedule, reschedule, and manage appointments * Provide friendly and professional ...

RadNet

Remote Medical Scheduler

Port Saint Lucie, FL · On-site +1

$16/hr

Remote Scheduler As a Medical Scheduler, you'll be the first point of contact for patients ... You'll: * Schedule, reschedule, and manage appointments * Provide friendly and professional ...

RadNet

Remote Medical Scheduler

Port Saint Lucie, FL · On-site +1

$16/hr

Remote Scheduler As a Medical Scheduler, you'll be the first point of contact for patients ... You'll: * Schedule, reschedule, and manage appointments * Provide friendly and professional ...

RadNet

Remote Medical Scheduler

Fort Myers, FL · On-site +1

$16/hr

Remote Medical Scheduler As a Medical Scheduler, you'll be the first point of contact for patients ... Schedule, reschedule, and manage patient appointments * Provide friendly and professional customer ...

RadNet

Remote Medical Scheduler

Fort Myers, FL · On-site +1

$16/hr

Remote Medical Scheduler As a Medical Scheduler, you'll be the first point of contact for patients ... Schedule, reschedule, and manage patient appointments * Provide friendly and professional customer ...

RadNet

Remote Medical Scheduler

Fort Myers, FL · On-site +1

$16/hr

Remote Medical Scheduler As a Medical Scheduler, you'll be the first point of contact for patients ... Schedule, reschedule, and manage patient appointments * Provide friendly and professional customer ...

RadNet

Remote Medical Scheduler

Fort Myers, FL · On-site +1

$16/hr

Remote Medical Scheduler As a Medical Scheduler, you'll be the first point of contact for patients ... Schedule, reschedule, and manage patient appointments * Provide friendly and professional customer ...

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Remote Workforce Management Scheduler information

What is the difference between Remote Workforce Management Scheduler vs Remote HR Coordinator?

AspectRemote Workforce Management SchedulerRemote HR Coordinator
CredentialsScheduling certifications, HRIS familiarityHR certifications, onboarding experience
Work EnvironmentFocus on scheduling and workforce planningEmployee relations, recruitment, and compliance
Employer & Industry UsageUsed in staffing, retail, healthcareUsed across corporate, healthcare, education sectors
Search & Comparison IntentScheduling, workforce planning rolesHR support, employee management roles

The Remote Workforce Management Scheduler primarily handles scheduling and workforce planning, focusing on optimizing staff shifts and availability. In contrast, the Remote HR Coordinator manages employee relations, onboarding, and HR compliance. While both roles support organizational staffing, their core responsibilities and skill sets differ, making each suited to different aspects of workforce management.

How does a Remote Workforce Management Scheduler collaborate with team leads and agents to optimize scheduling?

A Remote Workforce Management Scheduler regularly communicates with team leads to understand staffing needs, shift preferences, and upcoming business priorities. They use workforce management software to create schedules that align with forecasted workloads, ensuring adequate coverage while considering employee availability and preferences. Frequent check-ins with both agents and managers help address real-time changes, such as call volume spikes or last-minute absences, and adjust schedules accordingly. This collaborative approach helps maintain productivity and work-life balance in a remote environment.

What does a Remote Workforce Management Scheduler do?

A Remote Workforce Management Scheduler is responsible for planning, coordinating, and optimizing staff schedules for remote teams. They use specialized software to forecast staffing needs, assign shifts, and ensure adequate coverage while considering employee availability and compliance rules. This role helps organizations maintain efficient operations, improve productivity, and provide better service by making sure the right people are scheduled at the right times. Remote Workforce Management Schedulers often analyze data and adjust schedules in real time to accommodate changes in demand or unforeseen absences.

What are the key skills and qualifications needed to thrive as a Remote Workforce Management Scheduler, and why are they important?

To thrive as a Remote Workforce Management Scheduler, you need strong analytical skills, attention to detail, and experience with workforce planning, often backed by a relevant degree or experience in operations or HR. Familiarity with workforce management software such as Kronos, NICE, or Verint, as well as proficiency in Excel and scheduling tools, is typically required. Excellent communication, problem-solving abilities, and time management are vital soft skills for collaborating with remote teams and adapting to changing staffing needs. These skills ensure effective staff allocation, optimize productivity, and maintain service levels in a virtual work environment.
What are popular job titles related to Remote Workforce Management Scheduler jobs in Florida? For Remote Workforce Management Scheduler jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management Scheduler jobs in Florida look for? The top searched job categories for Remote Workforce Management Scheduler jobs in Florida are:
What cities in Florida are hiring for Remote Workforce Management Scheduler jobs? Cities in Florida with the most Remote Workforce Management Scheduler job openings:
Remote Workforce Management Scheduler jobs near you
Infographic showing various Remote Workforce Management Scheduler job openings in Florida as of July 2026, with employment types broken down into 84% Full Time, 5% Temporary, and 11% Contract. Highlights an 100% Remote job distribution.
Director, Workforce Management (REMOTE)

Director, Workforce Management (REMOTE)

TurningPoint Healthcare Solutions LLC

Lake Mary, FL • On-site, Remote

Full-time

Posted 23 days ago

Job description

Director, Workforce Management
Who We Are:
TurningPoint Healthcare Solutions is a leader in advanced clinical and technology-enabled complex condition management. TurningPoint provides an innovative suite of specialty care management services and technologies that enable health plans and employers to improve the safety, quality, and affordability of healthcare. Through its platform and specialized team of clinical experts, TurningPoint works collaboratively with providers to deliver optimal care. TurningPoint offers condition-specific, quality-driven, value-based care management services that optimize care from diagnosis and discovery through recovery. TurningPoint's comprehensive and integrated suite of services enhances the support individuals need, at the time they need it most. Since launching in 2015, TurningPoint has provided support to more than 50 million people nationwide across numerous clinical specialties including musculoskeletal, pain management, cardiology, wound care, ear/nose/throat, and sleep. TurningPoint's model moves beyond denial-based care to holistic condition management that improves outcomes and reduces cost. TurningPoint is an independent organization, not owned or affiliated with a health plan or provider system.
Position Summary:
TurningPoint Healthcare Solutions is seeking a strategic and data-driven Director of Workforce Management (WFM) to lead enterprise-wide workforce planning, forecasting, and scheduling across our call center operations, clinical nursing and physician teams. This leader will be responsible for optimizing staffing models, enhancing operational efficiency, and ensuring an exceptional experience for both internal and external parties.
This role plays a critical part in aligning workforce strategy with organizational growth, service level expectations, and company culture.
Roles and Responsibilities:
  • Workforce Strategy & Planning
    • Develop and execute a comprehensive workforce management strategy across call center, nursing, and physician scheduling functions
    • Partner with executive. financial and operational leaders to align staffing capacity with business demand, growth projections, and service requirements
    • Establish scalable workforce models that support multi-channel operations and evolving care delivery models
    • Develop and implement case assignment tools for nursing and physician staff optimizing licensure, availability and specialty.
    • Lead disaster capacity planning and implementation, including surge staffing models, contingency scheduling, and coordination protocols to ensure operational continuity during public health events, natural disasters, or unexpected volume spikes
  • Forecasting & Capacity Management
    • Lead demand forecasting and capacity planning using historical data, trends, and predictive analytics
    • Design and maintain staffing models to ensure optimal coverage while managing cost efficiency
    • Monitor key drivers of volume (e.g., referral trends, patient demand, program expansion) and adjust forecasts accordingly
  • Scheduling & Real-Time Operations
    • Oversee scheduling processes for contact center staff, nurses, and physicians to ensure appropriate coverage and service levels
    • Implement best-in-class real-time management practices to respond to staffing gaps, volume fluctuations, and operational changes
    • Drive consistency and standardization of scheduling practices across functions
  • Performance Optimization & Analytics
    • Establish and track key performance indicators (e.g., service level, occupancy, adherence, shrinkage, time-to-service)
    • Analyze workforce data to identify trends, risks, and opportunities for efficiency and service improvement
    • Provide executive-level reporting and insights to support decision-making
  • Systems & Process Improvement
    • Lead the selection, implementation, and optimization of workforce management tools and technologies
    • Continuously evaluate and improve WFM processes, workflows, and governance
    • Partner with IT and operations to integrate systems and improve data accuracy and accessibility
  • Cross-Functional Collaboration
    • Collaborate with clinical leadership, operations, HR, and finance to drive workforce alignment and resource planning
    • Support recruiting and onboarding planning by providing data-driven hiring forecasts and ramp assumptions
    • Serve as a trusted advisor to leaders on workforce trends, risks, and mitigation strategies

Qualifications
  • 8-12+ years of progressive experience in workforce management, operations planning, or analytics, preferably in healthcare and/or contact center environments
  • Proven experience supporting multi-functional workforce models, including call center and clinical operations (nursing and/or physician scheduling strongly preferred)
  • Deep expertise in forecasting, capacity planning, and WFM methodologies
  • Strong analytical skills with the ability to translate data into actionable insights
  • Experience with workforce management systems (e.g., NICE, Verint, Aspect, or similar)
  • Demonstrated ability to lead teams and influence cross-functional stakeholders
  • Bachelor's degree required; advanced degree (MBA, MHA, or related field) preferred

TurningPoint Healthcare Solutions is an Equal Opportunity Employer.

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