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Remote Workforce Management Scheduler Jobs in Florida

ShyftOff

ASC - Agent Success Coordinator

Tampa, FL · Remote

$60K - $65K/yr

... workforce management. When something's off, you spot it early. When agents need help, you're the first person they turn to. This is a hands-on individual contributor role in a remote environment. You ...

Charlie Health

Payroll Manager

Jacksonville, FL · Remote

$106K - $149K/yr

Subject matter expertise regarding UKG Payroll and Workforce Management * Significant knowledge of multi-state payroll and tax considerations, especially Wage & Hour considerations for our remote ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... remote workforce enablement, to positionNinjaOneas the ideal solution. * Relationship Management:Build strong,long-term partnershipswith public sector IT teams and procurement officials, ensuring ...

Worklio

Product Manager (U.S. Payroll - Remote)

Tampa, FL · Remote

$115K - $145K/yr

... SaaS, workforce management, and ERP platforms. Our platform is purpose-built for the complex ... Full remote work flexibility within the U.S. * Ownership of core product components with room to ...

The University of Miami

Master Scheduler

Medley, FL · On-site +1

... work remote. Core Summary The Master Scheduler creates and maintains provider schedule templates ... Manages scheduling application set up, including creating, updating, and removing templates as ...

AMERICAN SYSTEMS

Senior Program Manager

Orlando, FL · On-site +1

$150K - $182K/yr

Oversee development and maintenance of program management plans, integrated master schedules, risk ... Oversee resource planning, workforce management, and personnel performance to ensure the program is ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... remote workforce enablement, to position NinjaOne as the ideal solution. * Relationship Management: Build strong, long-term partnerships with public sector IT teams and procurement officials ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... remote workforce enablement, to position NinjaOne as the ideal solution. * Relationship Management: Build strong, long-term partnerships with public sector IT teams and procurement officials ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... remote workforce enablement, to position NinjaOne as the ideal solution. * Relationship Management: Build strong, long-term partnerships with public sector IT teams and procurement officials ...

K2 Staffing, LLC

Board Member

Miami, FL · Remote

$35K - $50K/yr

Participate in scheduled board meetings and strategic discussions. * Review business performance ... Share knowledge of BPO operations, client acquisition, service delivery, and workforce management.

AMERICAN SYSTEMS

Scheduler

Orlando, FL · On-site +1

$90K - $110K/yr

Develop, maintain, and manage complex Microsoft Project schedules for technical programs. * Build ... 2 DAYS REMOTE PER WEEK Qualifications * Bachelor's Degree and two (2) to four (4) years of ...

Shyft6

Regional Enterprise Sales Executive

Maitland, FL · Remote

$150K - $175K/hr

... cycle, or workforce management. * Proven ability to build trusted relationships with C-suite ... Remote position with travel as needed. * Opportunity to work with innovative healthcare technology ...

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Remote Workforce Management Scheduler information

What is the difference between Remote Workforce Management Scheduler vs Remote HR Coordinator?

AspectRemote Workforce Management SchedulerRemote HR Coordinator
CredentialsScheduling certifications, HRIS familiarityHR certifications, onboarding experience
Work EnvironmentFocus on scheduling and workforce planningEmployee relations, recruitment, and compliance
Employer & Industry UsageUsed in staffing, retail, healthcareUsed across corporate, healthcare, education sectors
Search & Comparison IntentScheduling, workforce planning rolesHR support, employee management roles

The Remote Workforce Management Scheduler primarily handles scheduling and workforce planning, focusing on optimizing staff shifts and availability. In contrast, the Remote HR Coordinator manages employee relations, onboarding, and HR compliance. While both roles support organizational staffing, their core responsibilities and skill sets differ, making each suited to different aspects of workforce management.

How does a remote workforce management scheduler collaborate with team leads and agents to optimize scheduling?

A Remote Workforce Management Scheduler regularly communicates with team leads to understand staffing needs, shift preferences, and upcoming business priorities. They use workforce management software to create schedules that align with forecasted workloads, ensuring adequate coverage while considering employee availability and preferences. Frequent check-ins with both agents and managers help address real-time changes, such as call volume spikes or last-minute absences, and adjust schedules accordingly. This collaborative approach helps maintain productivity and work-life balance in a remote environment.

What does a remote workforce management scheduler do?

A Remote Workforce Management Scheduler is responsible for planning, coordinating, and optimizing staff schedules for remote teams. They use specialized software to forecast staffing needs, assign shifts, and ensure adequate coverage while considering employee availability and compliance rules. This role helps organizations maintain efficient operations, improve productivity, and provide better service by making sure the right people are scheduled at the right times. Remote Workforce Management Schedulers often analyze data and adjust schedules in real time to accommodate changes in demand or unforeseen absences.

What are the key skills and qualifications needed to thrive as a remote workforce management scheduler, and why are they important?

To thrive as a Remote Workforce Management Scheduler, you need strong analytical skills, attention to detail, and experience with workforce planning, often backed by a relevant degree or experience in operations or HR. Familiarity with workforce management software such as Kronos, NICE, or Verint, as well as proficiency in Excel and scheduling tools, is typically required. Excellent communication, problem-solving abilities, and time management are vital soft skills for collaborating with remote teams and adapting to changing staffing needs. These skills ensure effective staff allocation, optimize productivity, and maintain service levels in a virtual work environment.
What are popular job titles related to Remote Workforce Management Scheduler jobs in Florida? For Remote Workforce Management Scheduler jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management Scheduler jobs in Florida look for? The top searched job categories for Remote Workforce Management Scheduler jobs in Florida are:
What cities in Florida are hiring for Remote Workforce Management Scheduler jobs? Cities in Florida with the most Remote Workforce Management Scheduler job openings:
Remote Workforce Management Scheduler jobs near you
Infographic showing various Remote Workforce Management Scheduler job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

ASC - Agent Success Coordinator

ShyftOff

Tampa, FL • Remote

$60K - $65K/yr

Full-time

Re-posted 28 days ago

Job description

About ShyftOff

ShyftOff is the workforce delivery platform that makes contact center operations radically simpler. We combine automation, analytics, and top global talent to help companies run high-performing support operations without the overhead. We're scaling fast, backed by leading investors, and building the future of how work gets done.

About the Role

You'll own the day-to-day experience of agents across our client programs-making sure they have what they need to show up confident, informed, and ready to perform. You're the connective tissue between agents, operations, quality, and workforce management. When something's off, you spot it early. When agents need help, you're the first person they turn to.

This is a hands-on individual contributor role in a remote environment. You'll work across time zones, inside multiple client systems, and with teammates who move fast. If you thrive when things are dynamic and love making other people successful, this is your role.

Who You Are

You've spent 2-4 years in contact center operations, BPO, client services, or a related support environment-and you've seen enough to know what good looks like. You might have been a team lead, a QA analyst, a trainer, or a supervisor. What matters is that you've been close to agent performance and you understand what it takes to keep a floor running.

You're the person who built the FAQ before anyone asked you to. You noticed the pattern in agent errors before it showed up in the QA report. You asked "why are we doing it this way?" not to complain, but because you genuinely wanted to find a better way. You don't wait for permission to improve things-you raise your hand, propose the fix, and follow through.

Technology is a tool you lean into, not away from. You're comfortable navigating LMS platforms, AI QA tools, ticketing systems, and client portals-and you pick up new platforms quickly because you're curious about how things work. You don't need to be an engineer, but you're the person on the team who figures out the workaround before IT responds.

You've worked remotely and you know what it takes to stay accountable without someone looking over your shoulder. You're organized, you communicate proactively, and you're comfortable managing responsibilities across multiple time zones. When things get hectic, you stay calm and keep people informed.

Above all, you care about people. You get energy from helping agents succeed, and you take pride in being the person they trust when something goes wrong.

What You'll DoKeep Agents Engaged and Informed
  • Monitor and respond to agent questions across engagement channels in real time.
  • Post announcements, updates, and clarifications that keep agents aligned to campaign goals.
  • Surface trends and escalate emerging risks to operations, quality, and workforce management.
Support Agents Inside Client Systems
  • Research issues, verify information, and resolve cases inside client platforms on behalf of agents.
  • Submit, track, and follow up on tickets to ensure agents aren't left waiting.
  • Translate client-facing updates into clear, actionable guidance agents can use immediately.
Turn Feedback into Action
  • Review QA results, agent feedback, and performance outliers to identify coaching opportunities.
  • Partner with operations and quality teams to schedule and document follow-up conversations.
  • Track themes over time and recommend updates to playbooks, knowledge bases, and training materials.
Monitor Staffing and Service Levels
  • Keep real-time staffing data accurate and flag gaps or overstaffing before they impact service levels.
  • Coordinate with workforce management on absences, early outs, and intraday adjustments.
  • Support quick decisions that protect client SLAs.
Get New Agents to Production
  • Guide agents through certification, nesting, and early production phases.
  • Track completion of training, assessments, and required checklists.
  • Be the go-to resource for new agents' questions as they ramp up.

ShyftOff values diversity and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Employment Type: FULL_TIME
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About ShyftOff

Sourced by ZipRecruiter

Industry

Strategic planning consulting services

Company size

1 - 10 Employees

Headquarters location

Tampa, FL, US

Year founded

2020

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