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Remote Workforce Management Scheduler Jobs in Michigan

Common Ground

Workforce Management Coordinator

Pontiac, MI · On-site +1

$53K - $62K/yr

MiCAL Workforce Management Coordinator Schedule: Full-Time, Monday - Friday, 8:00 am - 4:00 pm Wage ... You are comfortable working independently while supporting a fully remote, 24/7 crisis contact ...

Kasmo Global

Software Engineer

Troy, MI · Remote

Software Engineer Location: - Remote Duration: Long Term Overview: Join our dynamic team as a ... Prior experience building workforce management, scheduling, or operations platforms. Must-Have ...

Autodesk

This role can be fully remote or hybrid. Responsibilities * Develop and drive Autodesk's global ... Background instrategic planning,e.g.management consulting, corporate strategy, or go-to-market ...

Cisive

Data Engineer

Wyoming, MI · On-site +1

$103K - $124K/yr

... manage their workforce with confidence. Our Values · Integrity First: We uphold the highest ... Flexible/remote work options.

Venteon

Payroll Specialist - PART TIME ( Remote)

Royal Oak, MI · On-site +1

$22 - $30/hr

This role will be responsible for managing the full-cycle payroll process for approximately 300 ... Experience processing payroll for a workforce of 200+ employees preferred. * Knowledge of payroll ...

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Remote Workforce Management Scheduler information

What is the difference between Remote Workforce Management Scheduler vs Remote HR Coordinator?

AspectRemote Workforce Management SchedulerRemote HR Coordinator
CredentialsScheduling certifications, HRIS familiarityHR certifications, onboarding experience
Work EnvironmentFocus on scheduling and workforce planningEmployee relations, recruitment, and compliance
Employer & Industry UsageUsed in staffing, retail, healthcareUsed across corporate, healthcare, education sectors
Search & Comparison IntentScheduling, workforce planning rolesHR support, employee management roles

The Remote Workforce Management Scheduler primarily handles scheduling and workforce planning, focusing on optimizing staff shifts and availability. In contrast, the Remote HR Coordinator manages employee relations, onboarding, and HR compliance. While both roles support organizational staffing, their core responsibilities and skill sets differ, making each suited to different aspects of workforce management.

How does a Remote Workforce Management Scheduler collaborate with team leads and agents to optimize scheduling?

A Remote Workforce Management Scheduler regularly communicates with team leads to understand staffing needs, shift preferences, and upcoming business priorities. They use workforce management software to create schedules that align with forecasted workloads, ensuring adequate coverage while considering employee availability and preferences. Frequent check-ins with both agents and managers help address real-time changes, such as call volume spikes or last-minute absences, and adjust schedules accordingly. This collaborative approach helps maintain productivity and work-life balance in a remote environment.

What does a Remote Workforce Management Scheduler do?

A Remote Workforce Management Scheduler is responsible for planning, coordinating, and optimizing staff schedules for remote teams. They use specialized software to forecast staffing needs, assign shifts, and ensure adequate coverage while considering employee availability and compliance rules. This role helps organizations maintain efficient operations, improve productivity, and provide better service by making sure the right people are scheduled at the right times. Remote Workforce Management Schedulers often analyze data and adjust schedules in real time to accommodate changes in demand or unforeseen absences.

What are the key skills and qualifications needed to thrive as a Remote Workforce Management Scheduler, and why are they important?

To thrive as a Remote Workforce Management Scheduler, you need strong analytical skills, attention to detail, and experience with workforce planning, often backed by a relevant degree or experience in operations or HR. Familiarity with workforce management software such as Kronos, NICE, or Verint, as well as proficiency in Excel and scheduling tools, is typically required. Excellent communication, problem-solving abilities, and time management are vital soft skills for collaborating with remote teams and adapting to changing staffing needs. These skills ensure effective staff allocation, optimize productivity, and maintain service levels in a virtual work environment.
What are popular job titles related to Remote Workforce Management Scheduler jobs in Michigan? For Remote Workforce Management Scheduler jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management Scheduler jobs in Michigan look for? The top searched job categories for Remote Workforce Management Scheduler jobs in Michigan are:
What cities in Michigan are hiring for Remote Workforce Management Scheduler jobs? Cities in Michigan with the most Remote Workforce Management Scheduler job openings:
Remote Workforce Management Scheduler jobs near you

Workforce Management Coordinator

Common Ground

Pontiac, MI • On-site, Remote

$53K - $62K/yr

Full-time

PTO

Posted 5 days ago

Job description

Description
Position at Common Ground
Job Title: MiCAL Workforce Management Coordinator
Schedule: Full-Time, Monday - Friday, 8:00 am - 4:00 pm
Wage: $53,000 - $62,000 annually
About You
The ideal MiCAL Workforce Management Coordinator is analytical, detail-oriented, and thrives in a fast-paced environment where priorities can shift quickly. You enjoy solving complex staffing challenges, using data to drive decisions, and collaborating with leaders to ensure the right resources are in the right place at the right time. You are comfortable working independently while supporting a fully remote, 24/7 crisis contact center operation.
About Us
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
A Day in the Life
As the Workforce Management Coordinator, you will play a critical role in supporting the daily operations of the Michigan Integrated Crisis and Access Line (MiCAL). Your work will help ensure that individuals in crisis can connect with support when they need it most.
  • Build and manage staff schedules while monitoring real-time service levels and queue performance.
  • Make intra-day staffing adjustments and coordinate coverage for call-offs, PTO, and operational needs.
  • Develop staffing forecasts and workload projections to support daily operations and long-term planning.
  • Analyze workforce data and trends to improve efficiency and support budgeting, projects, and special initiatives.
  • Maintain workforce schedules, calendars, and staffing systems while coordinating trainings and non-contact activities.
  • Create and distribute workforce reports and provide guidance to leaders and staff on WFM processes and schedules.
  • Troubleshoot workforce management and scheduling system issues while partnering with leadership and vendors on resolutions.
  • Support a collaborative, mission-driven environment through effective communication, confidentiality, and special project support.

What You Need to Apply
  • Permanent year-round Michigan residency (required)
  • Bachelor's degree or an equivalent combination of education and work experience.
  • Previous experience with workforce planning using workforce management software (required)
  • Ability to interpret workforce data and apply insights to operational decision-making.
  • Experience with NiCE Workforce Management software (highly preferred)
  • Experience using forecasting tools and methodologies (highly preferred)
  • Familiarity with call center technologies and reporting (preferred)
  • Advanced computer skills and proficiency including Microsoft Excel and spreadsheet analysis (required)
  • Ability to work independently and collaboratively in a virtual environment.
  • At-home high-speed internet meeting minimum requirements and a private, distraction-free home office (required)

What Makes Us Different
  • Mission-driven, nonprofit organization dedicated to supporting individuals in crisis.
  • Opportunity to make a direct impact on the delivery of behavioral health services across Michigan.
  • Fully remote work environment with a collaborative and supportive leadership team.
  • Opportunity to shape and improve workforce planning strategies for a growing statewide program.
  • Professional growth and development opportunities.
  • A culture that values innovation, teamwork, and mental and behavioral health support for all.

For your hard work
  • Generous Paid Time Off
  • Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)
  • Competitive wages

Our Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
Find out more at https://commongroundhelps.org

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