ZipRecruiter

Log In

2

Remote Workforce Management Scheduler Jobs in California

West Monroe

This role can be based in a primary Energy & Utilities office as listed or remote in the United ... Design and improve work management processes, including planning, scheduling, and executing ...

Veristat

Senior Project Manager

Ontario, CA · Remote

Flexible, inclusive culture - 70% remote workforce, 66% women-led teams * Learn more about our core ... Management experienceleading global/complex clinicaltrialsin a Clinical Research Organization ...

Veristat

Principal Medical Writer

Ontario, CA · On-site +1

The Principal Medical Writer works under the direction of Medical Writing management and ... remote workforce, 66% women-led teams Learn more about our core values here! What we offer:

Zwift

Director, IT

Long Beach, CA · On-site +1

Experience supporting a remote workforce in a cloud-first environment * Experience managing small remote teams and help desks * At least 8 years of experience in IT, with 3-5 years in formal ...

San Diego State University Research Foundation

$6.0K - $6.6K/mo

Project manage the development, revision, and piloting of CWDS curriculum (this may include ... Attend regularly scheduled meetings across teams. (Ex. LXD, LMS, Fiscal, Evaluation). * Support ...

next page

Showing results 1-20

All JobsWorkforce Management Scheduler JobsRemote Workforce Management Scheduler JobsRemote Workforce Management Scheduler Jobs in California

Remote Workforce Management Scheduler information

What does a remote workforce management scheduler do?

A Remote Workforce Management Scheduler is responsible for planning, coordinating, and optimizing staff schedules for remote teams. They use specialized software to forecast staffing needs, assign shifts, and ensure adequate coverage while considering employee availability and compliance rules. This role helps organizations maintain efficient operations, improve productivity, and provide better service by making sure the right people are scheduled at the right times. Remote Workforce Management Schedulers often analyze data and adjust schedules in real time to accommodate changes in demand or unforeseen absences.

How does a remote workforce management scheduler collaborate with team leads and agents to optimize scheduling?

A Remote Workforce Management Scheduler regularly communicates with team leads to understand staffing needs, shift preferences, and upcoming business priorities. They use workforce management software to create schedules that align with forecasted workloads, ensuring adequate coverage while considering employee availability and preferences. Frequent check-ins with both agents and managers help address real-time changes, such as call volume spikes or last-minute absences, and adjust schedules accordingly. This collaborative approach helps maintain productivity and work-life balance in a remote environment.

What are the key skills and qualifications needed to thrive as a remote workforce management scheduler, and why are they important?

To thrive as a Remote Workforce Management Scheduler, you need strong analytical skills, attention to detail, and experience with workforce planning, often backed by a relevant degree or experience in operations or HR. Familiarity with workforce management software such as Kronos, NICE, or Verint, as well as proficiency in Excel and scheduling tools, is typically required. Excellent communication, problem-solving abilities, and time management are vital soft skills for collaborating with remote teams and adapting to changing staffing needs. These skills ensure effective staff allocation, optimize productivity, and maintain service levels in a virtual work environment.

What is the difference between Remote Workforce Management Scheduler vs Remote HR Coordinator?

AspectRemote Workforce Management SchedulerRemote HR Coordinator
CredentialsScheduling certifications, HRIS familiarityHR certifications, onboarding experience
Work EnvironmentFocus on scheduling and workforce planningEmployee relations, recruitment, and compliance
Employer & Industry UsageUsed in staffing, retail, healthcareUsed across corporate, healthcare, education sectors
Search & Comparison IntentScheduling, workforce planning rolesHR support, employee management roles

The Remote Workforce Management Scheduler primarily handles scheduling and workforce planning, focusing on optimizing staff shifts and availability. In contrast, the Remote HR Coordinator manages employee relations, onboarding, and HR compliance. While both roles support organizational staffing, their core responsibilities and skill sets differ, making each suited to different aspects of workforce management.

What are popular job titles related to Remote Workforce Management Scheduler jobs in California?

For Remote Workforce Management Scheduler jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Workforce Management Scheduler jobs in California look for?

The top searched job categories for Remote Workforce Management Scheduler jobs in California are:

What cities in California are hiring for Remote Workforce Management Scheduler jobs?

Cities in California with the most Remote Workforce Management Scheduler job openings:

Remote Workforce Management Scheduler jobs near you
Infographic showing various Remote Workforce Management Scheduler job openings in California as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Senior Workforce Management Scheduler - Remote CA

Gainwell Technologies

West Sacramento, CA • Remote

$69K - $98K/yr

Full-time

Medical, Life, Retirement, PTO

Posted yesterday

New

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

139th of 246 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Senior Workforce Management Scheduler, you will ensure the right people are scheduled at the right time to meet customer demand and operational service goals. You will develop, maintain, and optimize workforce schedules while balancing forecasted demand, staffing availability, employee needs, and business requirements.

You will partner with Forecasting, Capacity Planning, Real-Time Adherence, Operations, Training, Quality, and global delivery teams to identify coverage risks, optimize schedules, and provide recommendations that improve workforce efficiency and service performance.

Your role in our mission
  • Develop and maintain workforce schedules based on forecasted demand, staffing requirements, shrinkage assumptions, skill requirements, business rules, and operational constraints.
  • Assign and optimize schedules while considering shift bids, employee preferences, contractual obligations, labor requirements, and account-specific needs.
  • Identify scheduling gaps, overstaffing, understaffing, and coverage risks and recommend adjustments before they impact service performance.
  • Optimize breaks, lunches, training, coaching, meetings, and other offline activities to maintain appropriate coverage.
  • Partner with Operations, Training, and Quality teams to schedule offline activities while balancing employee development and service-level requirements.
  • Manage schedule changes resulting from staffing availability, approved time off, business priorities, and changing operational requirements.
  • Review schedule quality, staffing alignment, and recurring coverage issues and recommend improvements to scheduling practices and planning assumptions.
  • Partner with Forecasting, Capacity Planning, RTA, Operations, and global delivery teams to align schedules with forecasted and real-time workforce needs.
  • Use Verint, Excel, and workforce reporting tools to improve scheduling accuracy, efficiency, and workforce utilization.
What we're looking for
  • Bachelor's degree or equivalent combination of education and experience.
  • 3+ years of experience in workforce management, workforce scheduling, contact center operations, operational planning, analytics, or a related customer experience function.
  • Demonstrated experience independently managing workforce scheduling activities and identifying opportunities to improve staffing coverage and schedule effectiveness.
  • Experience with schedule generation, schedule maintenance, shift assignment, and offline activity planning.
  • Experience supporting complex, multi-site, omnichannel, back-office, healthcare, insurance, BPO, or similar service environments preferred.
  • Working knowledge of Verint scheduling functionality, Microsoft Excel, and operational reporting.
  • NICE experience is beneficial.
  • Strong analytical, critical-thinking, problem-solving, and decision-making skills.
  • Excellent written and verbal communication skills with the ability to explain scheduling risks, tradeoffs, and recommendations to operational partners.
  • Experience working across U.S. and global delivery teams or complex cross-functional operational environments preferred.
What you should expect in this role
  • Remote position supporting business needs across U.S. time zones and global delivery partnerships.
  • Regular collaboration with Operations, WFM, Forecasting, Capacity Planning, RTA, Training, Quality, Reporting, Technology, and other cross-functional teams.
  • Work with workforce schedules, staffing requirements, forecasted demand, and operational constraints to maintain appropriate coverage.
  • Balance service-level requirements with employee schedules, offline activities, staffing availability, and changing business needs.
  • Opportunity to influence scheduling practices, staffing utilization, and workforce planning through data-driven recommendations.
  • Opportunity to improve workforce efficiency, service performance, and customer experience outcomes.

This position is being posted for pipeline purposes, and we welcome applications on an ongoing basis.

#LI-REMOTE

#LI-MA1

The pay range for this position is $69,100 - $98,700 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Gainwell Technologies logo

About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

View All Gainwell Technologies Jobs

Apply