The Workforce Management (WFM) Scheduling Administrator supports Service Center operations by ... Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance ...
The Workforce Management (WFM) Scheduling Administrator supports Service Center operations by ... Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance ...
Workforce Management Scheduler
Waukegan, IL · On-site
$17.75 - $23/hr
Workforce Management Scheduler Location: Waukegan and Mundelein, IL (2 days at each location and Fridays according to manager's request) Duration: 1 Year with possible extension Shift: 6:00 AM- 2:30 ...
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Workforce Management Scheduler
Waukegan, IL · On-site
$17.75 - $23/hr
Workforce Management Scheduler Location: Waukegan and Mundelein, IL (2 days at each location and Fridays according to manager's request) Duration: 1 Year with possible extension Shift: 6:00 AM- 2:30 ...
Workforce Management Scheduler
Raleigh, NC · On-site
$18.25 - $23.50/hr
Creates dynamic staff schedules that align with forecasted call volumes and business objectives ... Trains and mentors team members on workforce management tools and best practices. * Takes ownership ...
Workforce Management Scheduler
Raleigh, NC · On-site
$18.25 - $23.50/hr
Creates dynamic staff schedules that align with forecasted call volumes and business objectives ... Trains and mentors team members on workforce management tools and best practices. * Takes ownership ...
Workforce Management Scheduler - Phlebotomy
Gilroy, CA · On-site
$30.58/hr
Workforce Management Scheduler - Phlebotomy - Gilroy, CA, Monday to Friday, 3:30 AM to 12:00 PM ... Flexible Spending Accounts * Annual incentive plans * Matching gifts program * Education assistance ...
Workforce Management Scheduler - Phlebotomy
Gilroy, CA · On-site
$30.58/hr
Workforce Management Scheduler - Phlebotomy - Gilroy, CA, Monday to Friday, 3:30 AM to 12:00 PM ... Flexible Spending Accounts * Annual incentive plans * Matching gifts program * Education assistance ...
Workforce Scheduler Department: Workforce Management (WFM) Reports To: Workforce Supervisor Position Overview The Workforce Scheduler is responsible for creating, maintaining, and optimizing staff ...
Workforce Scheduler Department: Workforce Management (WFM) Reports To: Workforce Supervisor Position Overview The Workforce Scheduler is responsible for creating, maintaining, and optimizing staff ...
Workforce Scheduler Department: Workforce Management (WFM) Reports To: Workforce Supervisor Position Overview The Workforce Scheduler is responsible for creating, maintaining, and optimizing staff ...
Workforce Scheduler Department: Workforce Management (WFM) Reports To: Workforce Supervisor Position Overview The Workforce Scheduler is responsible for creating, maintaining, and optimizing staff ...
Workforce Management Lead
Utica, NY · On-site
$75K - $105K/yr
Job Summary The Workforce Management Lead is responsible for overseeing workforce management operations including scheduling, time and attendance administration, labor productivity monitoring ...
Workforce Management Lead
Utica, NY · On-site
$75K - $105K/yr
Job Summary The Workforce Management Lead is responsible for overseeing workforce management operations including scheduling, time and attendance administration, labor productivity monitoring ...
Workforce Management Analyst
$60K - $70K/yr
Partner with management and cross-functional teams to support workforce planning, operational ... Flexible Remote Schedules * Generous PTO Plans and Paid Holidays * Proudly Certified as a Great ...
Workforce Management Analyst
$60K - $70K/yr
Partner with management and cross-functional teams to support workforce planning, operational ... Flexible Remote Schedules * Generous PTO Plans and Paid Holidays * Proudly Certified as a Great ...
Workforce Management Specialist
Milwaukee, WI · On-site
$35 - $40/hr
Contract Schedule: Flexible hours between 7:00 AM - 5:00 PM Job Summary JellTech is seeking a Workforce Management Specialist to support Care Center Operations through workforce forecasting ...
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Workforce Management Specialist
Milwaukee, WI · On-site
$35 - $40/hr
Contract Schedule: Flexible hours between 7:00 AM - 5:00 PM Job Summary JellTech is seeking a Workforce Management Specialist to support Care Center Operations through workforce forecasting ...
As a Workforce Management Consultant, you'll partner with clients to evaluate and improve their ... Analyze forecasts, staffing models, schedules, and operational performance to identify workforce ...
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As a Workforce Management Consultant, you'll partner with clients to evaluate and improve their ... Analyze forecasts, staffing models, schedules, and operational performance to identify workforce ...
Workforce Management Analyst
$60K - $70K/yr
Partner with management and cross-functional teams to support workforce planning, operational ... Flexible Remote Schedules * Generous PTO Plans and Paid Holidays * Proudly Certified as a Great ...
Workforce Management Analyst
$60K - $70K/yr
Partner with management and cross-functional teams to support workforce planning, operational ... Flexible Remote Schedules * Generous PTO Plans and Paid Holidays * Proudly Certified as a Great ...
Workforce Management Analyst
Coppell, TX · On-site
Workforce Management Analyst Job Location: Coppell, TX Job Type: Contract * Monitor and manage real ... Monitor agent schedule adherence and productivity, promptly communicating non-adherence and ...
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Workforce Management Analyst
Coppell, TX · On-site
Workforce Management Analyst Job Location: Coppell, TX Job Type: Contract * Monitor and manage real ... Monitor agent schedule adherence and productivity, promptly communicating non-adherence and ...
Supervisor, Workforce Management
$56K - $68K/yr
Oversee intraday management of scheduling procedures, analysis of real time workload requirements ... Flexible Spending Account * Educational Assistance Plan and Professional Membership assistance
Supervisor, Workforce Management
$56K - $68K/yr
Oversee intraday management of scheduling procedures, analysis of real time workload requirements ... Flexible Spending Account * Educational Assistance Plan and Professional Membership assistance
Manager, Workforce Planning
Elm Springs, AR · On-site
$80K - $155K/yr
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...
Manager, Workforce Planning
Elm Springs, AR · On-site
$80K - $155K/yr
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...
Manager, Workforce Planning
Decatur, AR · On-site
$80K - $155K/yr
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...
Manager, Workforce Planning
Decatur, AR · On-site
$80K - $155K/yr
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...
Manager, Workforce Planning
Pea Ridge, AR · On-site
$80K - $155K/yr
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...
Manager, Workforce Planning
Pea Ridge, AR · On-site
$80K - $155K/yr
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...
Workforce Management Manager
New Brunswick, NJ · Remote
$90K - $110K/yr
Building and publishing schedules that match the forecast, including remote and flexible shifts * Managing schedules, adherence, and coverage for a predominantly remote workforce across multiple ...
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Workforce Management Manager
New Brunswick, NJ · Remote
$90K - $110K/yr
Building and publishing schedules that match the forecast, including remote and flexible shifts * Managing schedules, adherence, and coverage for a predominantly remote workforce across multiple ...
Manager, Workforce Planning
Lowell, AR · On-site
$80K - $155K/yr
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...
Manager, Workforce Planning
Lowell, AR · On-site
$80K - $155K/yr
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...
Manager, Workforce Planning
Rogers, AR · On-site
$80K - $155K/yr
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...
Manager, Workforce Planning
Rogers, AR · On-site
$80K - $155K/yr
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...
The Workforce Management Specialist is responsible for supporting the planning, forecasting ... Ability to work flexible schedules, including nights, weekends, and holidays as needed Core ...
The Workforce Management Specialist is responsible for supporting the planning, forecasting ... Ability to work flexible schedules, including nights, weekends, and holidays as needed Core ...
Flexible Workforce Management Scheduler information
See salary details
$14.18 - $15.65
3% of jobs
$15.65 - $17.11
7% of jobs
$17.84 is the 25th percentile. Wages below this are outliers.
$17.11 - $18.58
29% of jobs
The median wage is $19.49 / hr.
$18.58 - $20.04
17% of jobs
$20.04 - $21.50
11% of jobs
$22.50 is the 75th percentile. Wages above this are outliers.
$21.50 - $22.97
12% of jobs
$22.97 - $24.43
7% of jobs
$24.43 - $25.90
6% of jobs
$25.90 - $27.36
4% of jobs
$27.36 - $28.82
2% of jobs
$28.82 - $30.29
1% of jobs
$14
$21
$30
How much do flexible workforce management scheduler jobs pay per hour?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
Willis Towers Watson rating
8.3
Based on 44 frontline employees who took The Breakroom Quiz
38th of 150 rated financial services
Job description
The Workforce Management (WFM) Scheduling Administrator supports Service Center operations by combining technical proficiency with business insight. This role is responsible for maintaining staff schedules aligned with service objectives, ensuring system databases are updated with accurate information, and collaborating with key stakeholders to adjust schedules based on real-time operational needs.
The scheduler is accountable for multiple clients and a wide range of client-specific skills in a complex, multi-site contact center environment. This includes monitoring, reporting, and analyzing staffing levels to ensure adequate coverage, while also ensuring that required training sessions and off-phone tasks are completed on schedule without negatively impacting client Service Level Agreement (SLA) expectations.
Schedulers leverage a variety of workforce management systems and methodologies, including NICE, Genesys, MCCH, Erlang, and Microsoft Excel to execute scheduling tasks and make informed recommendations. This position rarely requires travel.
The Role:
- Maintain system databases with complete and accurate agent and client information
- Perform timely system updates in response to staffing and scheduling transactions
- Monitor call volume trends across multiple queues and sites
- Manage and optimize service center schedules based on forecasted and real-time needs
- Coordinate off-phone activities (e.g., training, meetings) to minimize service disruptions
- Serve as a primary contact for daily scheduling issues
- Recommend schedule adjustments and optimizations based on observations and trends
- Complete ad hoc reporting and analysis projects to support the WFM and Service Center leadership teams
- Identify recurring issues with systems, policies, or processes and suggest improvements
- Create and maintain scheduling process documentation
- Occasionally assist in special projects or other duties as assigned
- Annual Enrollment / large project planning - review prior years' successes and areas for improvement, assess changes for scheduling needs by analyzing options to optimize staffing levels per pod and region
- Participate in ongoing pod calls to promote productive communication between WFM and Operations teams
- Other related duties as assigned
Responsibilities
The Workforce Management (WFM) Scheduling Administrator supports Service Center operations by combining technical proficiency with business insight. This role is responsible for maintaining staff schedules aligned with service objectives, ensuring system databases are updated with accurate information, and collaborating with key stakeholders to adjust schedules based on real-time operational needs.
The scheduler is accountable for multiple clients and a wide range of client-specific skills in a complex, multi-site contact center environment. This includes monitoring, reporting, and analyzing staffing levels to ensure adequate coverage, while also ensuring that required training sessions and off-phone tasks are completed on schedule without negatively impacting client Service Level Agreement (SLA) expectations.
Schedulers leverage a variety of workforce management systems and methodologies, including NICE, Genesys, MCCH, Erlang, and Microsoft Excel to execute scheduling tasks and make informed recommendations. This position rarely requires travel.
The Role:
- Maintain system databases with complete and accurate agent and client information
- Perform timely system updates in response to staffing and scheduling transactions
- Monitor call volume trends across multiple queues and sites
- Manage and optimize service center schedules based on forecasted and real-time needs
- Coordinate off-phone activities (e.g., training, meetings) to minimize service disruptions
- Serve as a primary contact for daily scheduling issues
- Recommend schedule adjustments and optimizations based on observations and trends
- Complete ad hoc reporting and analysis projects to support the WFM and Service Center leadership teams
- Identify recurring issues with systems, policies, or processes and suggest improvements
- Create and maintain scheduling process documentation
- Occasionally assist in special projects or other duties as assigned
- Annual Enrollment / large project planning - review prior years' successes and areas for improvement, assess changes for scheduling needs by analyzing options to optimize staffing levels per pod and region
Qualifications
The Requirements:
- Minimum 1 year of experience in a call center or service center environment
- Proficiency in Microsoft Office tools (Word, PowerPoint, Outlook)
- Intermediate or higher-level proficiency in Microsoft Excel
- Ability to use date/time, text, and statistical formulas
- Comfortable creating charts, graphs, and professional formatting
- Strong verbal and written communication skills
- Ability to build relationships and communicate effectively with peers and management
- Proven ability to manage multiple tasks and projects across teams and locations
- Ability to prioritize assignments and produce high-quality work with minimal direction
- Self-starter with strong follow-up and problem-solving skills
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $48,000.00-$58,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
- Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
EOE, including disability/vets
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