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Director Workforce Management Jobs in Texas (NOW HIRING)

Socket.dev

Director, Product Management

Dallas, TX · On-site

$170 - $240/hr

Unifocus is the leading provider of workforce management and operations software tailored for the ... About the job We are seeking an experienced Director of Product Management to own the strategy and ...

Unifocus

Director, Product Management

Carrollton, TX · On-site

$224K - $235K/yr

Unifocus is the leading provider of workforce management and operations software tailored for the ... About the job We are seeking an experienced Director of Product Management to own the strategy and ...

Unifocus

Director, Product Management

Dallas, TX · On-site

$230K - $241K/yr

Unifocus is the leading provider of workforce management and operations software tailored for the ... About the job We are seeking an experienced Director of Product Management to own the strategy and ...

Unifocus

Director, Product Management

Carrollton, TX · On-site

$224K - $235K/yr

Description Unifocus is the leading provider of workforce management and operations software ... About the job We are seeking an experienced Director of Product Management to own the strategy and ...

Unifocus

Director, Product Management

Dallas, TX

$230K - $241K/yr

Unifocus is the leading provider of workforce management and operations software tailored for the ... About the job We are seeking an experienced Director of Product Management to own the strategy and ...

Unifocus

Director, Product Management

Carrollton, TX · On-site

$224K - $235K/yr

Unifocus is the leading provider of workforce management and operations software tailored for the ... About the job We are seeking an experienced Director of Product Management to own the strategy and ...

Unifocus

Director, Product Management

Dallas, TX · On-site

$230K - $241K/yr

Unifocus is the leading provider of workforce management and operations software tailored for the ... About the job We are seeking an experienced Director of Product Management to own the strategy and ...

Unifocus

Director, Product Management (Dallas)

Dallas, TX · On-site

$212K - $222K/yr

Description Unifocus is the leading provider of workforce management and operations software ... About the job We are seeking an experienced Director of Product Management to own the strategy and ...

Socket.dev

Director, Product Management (Dallas)

Dallas, TX · On-site

$212K - $222K/yr

Unifocus is the leading provider of workforce management and operations software tailored for the ... About the job We are seeking an experienced Director of Product Management to own the strategy and ...

Oscar Health

Associate, Operational Forecasting

Dallas, TX · Remote

$91K - $120K/yr

You will report into the Associate Director, Workforce Management. Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our ...

New

Aerotek

Construction Workforce Manager

Hamlin, TX · On-site

$60K - $65K/yr

Optimize the performance of associates through performance management and feedback, KPI tracking ... and directing work; appraising performance; rewarding and disciplining employees; addressing ...

Oscar Health

Associate, Operational Forecasting

Dallas, TX · Remote

$91K - $120K/yr

You will report into the Associate Director, Workforce Management. Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our ...

New

Oscar Health

Associate, Operational Forecasting

Dallas, TX · On-site

$91K - $120K/yr

You will report into the Associate Director, Workforce Management. Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our ...

New

Jobtailor

Regional Director, Technology Sales

Dallas, TX · On-site

$120 - $180/hr

Sell and promote workforce technology solutions, including VMS, SaaS platforms, workforce management tools. * Deliver compelling presentations, product demonstrations, and business reviews that ...

New

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All JobsWorkforce Management JobsDirector Workforce Management JobsDirector Workforce Management Jobs in Texas

Director Workforce Management information

See Texas salary details

$31.2K

$109.5K

$182.1K

How much do director workforce management jobs pay per year?

As of Aug 8, 2026, the average yearly pay for director workforce management in Texas is $109,451.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $146,300.00 per year, depending on experience, location, and employer.

What does a director workforce management do?

A Director of Workforce Management oversees workforce planning, forecasting, and scheduling to optimize labor resources. They analyze data, implement workforce strategies, and ensure operational efficiency while aligning staffing with business needs. Additionally, they collaborate with leadership to improve productivity, manage labor costs, and enhance employee engagement. Their role is crucial in industries like call centers, retail, and healthcare, where workforce efficiency directly impacts service delivery and profitability.

What are the key skills and qualifications needed to thrive in the director workforce management position, and why are they important?

To thrive as a Director Workforce Management, you need expertise in workforce planning, data analysis, labor forecasting, and leadership, typically supported by a bachelor’s or master’s degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos, ADP, or Workday), advanced Excel skills, and sometimes relevant certifications (like SHRM-SCP) are highly valued. Outstanding communication, strategic thinking, and problem-solving abilities set top candidates apart in this position. These skills and qualifications are crucial for optimizing workforce efficiency, meeting organizational goals, and leading cross-functional teams effectively.

What are the most commonly searched types of Workforce Management jobs in Texas? The most popular types of Workforce Management jobs in Texas are:
What are popular job titles related to Director Workforce Management jobs in Texas? For Director Workforce Management jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Director Workforce Management jobs in Texas look for? The top searched job categories for Director Workforce Management jobs in Texas are:
What cities in Texas are hiring for Director Workforce Management jobs? Cities in Texas with the most Director Workforce Management job openings:
Director Workforce Management jobs near you
Infographic showing various Director Workforce Management job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 73% In-person, 6% Hybrid, and 21% Remote job distribution, with an average salary of $109,451 per year, or $52.6 per hour.

Workforce Management Manager, Sales Agent Contact Center (Hybrid)

Globe Life

Mckinney, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

163rd of 303 rated insurance

Job description

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Workforce Management Manager, Sales Agent Contact Center? Globe Life is looking for a Workforce Management Manager, Sales Agent Contact Center to join the team!
This role is responsible for leading the day-to-day workforce management operations of the Sales Agent Contact Center, a fast-paced live lead-transfer environment focused on driving insurance sales through inbound and outbound agent activity. This role oversees forecasting, scheduling, real-time queue management, and resource optimization to ensure the call center consistently meets service level agreements (SLAs) and sales performance targets. The Manager partners closely with Call Center leadership, Sales Supervisors, Training, and Quality Assurance to align staffing strategies with live lead volume, agent availability, and business objectives.
This is a hybrid position located in McKinney, Texas (WFH Monday & Friday, In Office Tuesday-Thursday).
What You Will Do:
  • Develop and maintain short and long-term call volume and lead transfer forecast models using historical data, active lead pipeline volume, seasonal trends, and statistical methods specific to the live lead transfer program.
  • Conduct regular analysis on forecast accuracy and continuously refine models to reflect changes in lead source volume, agent headcount, and sales campaign activity.
  • Translate forecast models into actionable staffing plans and communicate them to Call Center leadership.
  • Provide ad-hoc, weekly, monthly, and quarterly reporting on workforce metrics, lead volume trends, and staffing efficiency.
  • Oversee the scheduling of all call center agents, including off-phone activities such as training, coaching sessions, team meetings, and administrative duties, ensuring minimal impact to live lead coverage.
  • Monitor live lead queues, hold times, and agent availability in real time; make or recommend staffing adjustments to maintain SLA targets and maximize lead conversion opportunities.
  • Manage agent time-off requests and schedule exceptions, balancing agent needs with operational coverage requirements.
  • Utilize WFM platforms (e.g., NICE, Genesys, or equivalent) to optimize agent scheduling and real-time resource allocation.
  • Recruit, hire, and onboard WFM analysts and representatives as the team scales; establish clear role expectations and performance standards from day one.
  • Lead, coach, and develop direct reports through regular performance conversations, feedback, recognition, and corrective action as needed.
  • Write and deliver annual performance appraisals for all direct reports; monitor and address individual performance against established KPIs.
  • Foster a team culture of accountability, continuous improvement, and collaboration within the WFM function.
  • Partner with Call Center leadership, Sales Leaders, Training, and Quality Assurance to align workforce strategies with live lead program goals and agent performance expectations.
  • Present workforce analysis, forecast results, and staffing recommendations to Call Center management.
  • Lead or participate in cross-functional project teams involving workforce planning, technology upgrades, or operational improvements.
  • Communicate staffing impacts of new sales campaigns, lead source changes, or operational initiatives to relevant stakeholders proactively.

What You Can Bring:
  • Bachelor's degree in Business, Operations Management, Analytics, or related field; OR 5+ years of equivalent call center workforce management experience in lieu of degree.
  • At least 3-5 years of call center workforce management experience, with at least 1-2 years in a supervisory or lead capacity.
  • Strong working knowledge of WFM principles including forecasting, scheduling, real-time queue management, and shrinkage/adherence analysis.
  • Understanding of live lead transfer staffing dynamics, including the impact of lead volume variability on scheduling and queue management.
  • Experience with WFM platforms (e.g., Verint, NICE, Genesys, Community, Finesse, or equivalent) and ACD/telephone reporting tools.
  • Advanced Excel skills required; proficiency in Word and Outlook. Experience with Tableau or Power BI preferred.
  • Ability to translate call volume and performance data into actionable forecasts, staffing strategies, and real-time solutions.
  • Demonstrated ability to lead, motivate, and develop a team in a fast-paced, metrics-driven environment; experience building a WFM team from the ground up preferred.
  • Clear, concise written and verbal communication skills; ability to present data and recommendations to non-technical leadership.
  • Ability to build and maintain productive working relationships with Sales, Training, QA, IT, and HR teams.
  • Experience supporting a sales-focused or live lead transfer call center strongly preferred.
  • Life insurance or financial services industry experience a plus.
  • Ability to travel up to 15% as needed.
  • CWPP (Certified Workforce Planning Professional) or equivalent WFM certification preferred.

Applicable To All Employees of Globe Life Family of Companies:
  • Reliable and predictable attendance of your assigned shift.
  • Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
  • Company-paid counseling for assistance with mental health, stress management, and work-life balance.
  • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
  • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

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About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

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