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How much do command center analyst jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for command center analyst in Texas is $27.24, according to ZipRecruiter salary data. Most workers in this role earn between $27.26 and $27.26 per hour, depending on experience, location, and employer.

What are Command Center Analysts?

Command Center Analysts are professionals responsible for monitoring, analyzing, and responding to incidents or issues within an organization's IT infrastructure or operations. They ensure that systems run smoothly, detect potential problems early, and coordinate quick responses to minimize downtime. Their work often involves using specialized software to track system performance, communicate with technical teams, and maintain detailed records of incidents and resolutions. Command Center Analysts play a critical role in maintaining business continuity and providing real-time support for operations.

What Does a Command Center Analyst?

A command center analyst is an individual who monitors the security systems in a command center. Your responsibilities in this career are dependent upon the type of command center in which you work. Generally speaking, your duties are to observe the operations of a specific security system, evaluate the information collected, and provide reports on any incidents that occur. As a command center analyst, you may also need to perform maintenance on security systems, debug software issues, and provide solutions to any other technical issues that may occur. Beyond that, you may need to respond to any incidents that occur on the property that you monitor.

What key skills and qualifications are needed to thrive as a Command Center Analyst, and why are they important?

To thrive as a Command Center Analyst, you need strong analytical and problem-solving skills, attention to detail, and typically a background in computer science or information technology. Familiarity with network monitoring tools, incident management systems, and platforms like Splunk or ServiceNow is commonly required, and industry certifications such as ITIL or CompTIA Network+ are advantageous. Excellent communication, teamwork, and the ability to remain calm under pressure help analysts coordinate responses and convey critical information effectively. These skills ensure rapid incident resolution, minimize downtime, and maintain the stability of organizational operations.

How does a Command Center Analyst typically collaborate with other IT teams to resolve incidents?

Command Center Analysts play a pivotal role in coordinating with various IT teams, such as network operations, infrastructure support, and application management, to quickly address and resolve incidents. They act as the first point of contact when issues arise, triaging and escalating problems as necessary. Effective communication and real-time updates are crucial, as analysts often facilitate conference bridges, document incident progress, and ensure all stakeholders are informed. This collaboration helps minimize downtime and ensures a swift return to normal operations.
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What are popular job titles related to Command Center Analyst jobs in TX? For Command Center Analyst jobs in TX, the most frequently searched job titles are:
Command Center Analyst jobs near you
Infographic showing various Command Center Analyst job openings in Texas as of July 2026, with employment types broken down into 1% Locum Tenens, 87% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $56,663 per year, or $27.2 per hour.
Technical Support Center Analyst

Technical Support Center Analyst

First Command Financial Services, Inc.

Fort Worth, TX • On-site

Full-time

Posted 17 days ago

First Command Financial Services rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description


How will this role impact First Command?
The Support Center Analyst provides the first level (Tier 1) of customer service to internal corporate users reaching out to the BIS Technical Support Center in an inboud call center environment. The Support Center Analyst's main responsiblility is to gather information regarding end users request/issue, troubleshoot to provide first touch resolution, or escalate as needed. Problem resolution may involve the use of diagnostic and case management tracking tools. The Support Center Analyst reports directly to the Manager of the Technical Support Center.
What will the employee do in this role?
  • Provide first-rate customer service to users requesting support center services
  • Utilize sound judgment, critical thinking, and technical savvy to analyze and resolve complex technical issues with various system services including but not limited to - User access, system operations, client databases, software applications, desktop/laptop computers, and technical configurations.
  • Occasionally provide Clients with how-to recommendations regarding the use of their hardware and software platforms.
  • Ensure timely incident follow-up with all Clients.
  • Resolve and close all tickets with Client's confirmation.
  • Properly manage and document all work performed as part of ticket queue management.
  • Be able to work independently and as well as in a team environment.
  • Manage interactions with callers and co-workers in a professional and supportive manner.
  • Quickly assess whether a particular issue indicates that the Client needs further end-user training and ensure the issue is transferred to the appropriate team to address.
  • Be able to develop and execute short-term actions to resolve complex Client issues.
  • Provide emergency On Call support during non-business hours as assigned.
  • System and process monitoring overnight for Home Office and Banking systems including resolution of alerts and a number of completed automated tasks as assigned.
  • Provide user instruction via telephone and remote access software to increase user capabilities and reduce administrative errors.
  • Maintain a high level of proficiency regarding company-supported hardware and software to provide first touch resolution to customer to minimize impacts and costs.

Skills & Qualifications
Education
  • The Support Center Analyst job requires advanced knowledge in the computer field customarily obtained by a prolonged course or courses of study.
  • Bachelor's Degree or equivalent experience to include three or more years experience in IT call centers, IT systems, network operations, or software support.
  • Will consider a recent college graduate with a computer related degree.

Work Experience
  • Three or more years industry experience or technical training with Microsoft products or equivalent computer support services

Certifications
  • Professional computer related certifications are not required but are considered a plus.
  • Computer Related Certifications can be used to qualify as experience.

Required Knowledge, Skills, and Abilities
  • Must be client service oriented.
  • Advanced computer software and hardware knowledge
  • Advanced Computer Troubleshooting skills
  • Advanced Internet, Windows knowledge
  • Able to maintain a professional telephone presence
  • Excellent oral and written communication skills
  • Ability to balance multiple and shifting priorities.
  • Display dependable, punctual and professional demeanor.

#LI-NC1 #LI-hybrid

What First Command Financial Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About First Command Financial Services

Sourced by ZipRecruiter

First Command Financial Services, based in Fort Worth, TX, US, operates within the financial services industry. Established in 1958, this company's mission is to "coach those who serve in their pursuit of financial security." With its suite of services and products, including investment management and financial planning, the firm is dedicated to helping military families and federal employees achieve financial security. Over the years, First Command has made a name for itself through integrity, commitment, and an approach built upon trust, resulting in substantial client loyalty. Featured among its notable achievements is the company's consistent placement among the top 1% of all wealth management firms in the USA in terms of long-term investment results, confirming their commitment to providing exceptional financial services.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Fort Worth, TX, US

Year founded

1958

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