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Help Desk Operator Jobs (NOW HIRING)

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

This includes volunteering to cover other shifts including operators and for weekends andoff-hoursneeds Develop and maintain new and creative methods for distributing Help Desk solutions to the user ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

This includes volunteering to cover other shifts including operators and for weekends and off-hours needs • Develop and maintain new and creative methods for distributing Help Desk solutions to the ...

ASM Research

Help Desk Specialist

San Antonio, TX · On-site

Supports one or more Help Desk systems developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Assesses the customer ...

Corps Solutions

GU · On-site

Fire Desk Operator Camp Blaz, Guam The Fire Desk Operator (FDO) serves as the on-duty specialist for coordination, access, and control of personnel and aircraft within the range training areas. The ...

Corps Solutions

GU

Fire Desk Operator Camp Blaz, Guam The Fire Desk Operator (FDO) serves as the on-duty specialist for coordination, access, and control of personnel and aircraft within the range training areas. The ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Supports Operating Systems: Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

STI

Help Desk

Trenton, NJ · On-site

$20 - $27/hr

Help Desk (Data Entry) Location: Trenton, NJ 08625 Duration: Long Term • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. • ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Supports Operating Systems: Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... Provide technical assistance in the administration of agency standard Windows operating systems ...

ASM Research

Service Desk Analyst

San Antonio, TX · On-site

$18.75 - $25.50/hr

Prefer 1-3 years as a Customer Service Representative or Help Desk operator. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not ...

Ideal Innovations

Watch Desk Operator

Clarksburg, WV · On-site

Write and update standard operating procedures for common and reccurring tasks. * Utilize government-provided automated tools to maintain a 24/7/365 Watch Desk. * Generate standard and ad hoc reports ...

ASM Research

Service Desk Analyst

San Antonio, TX · On-site

$17.75 - $24.25/hr

Prefer 1-3 years as a Customer Service Representative or Help Desk operator. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Experience with Mainframe operations a plus including working knowledge and skill operating z/OS ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...

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How much do help desk operator jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for help desk operator in the United States is $20.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $27.64 per hour, depending on experience, location, and employer.

What are some common challenges Help Desk Operators face, and how can they effectively manage them?

Help Desk Operators often encounter challenges like handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users of varying technical expertise. To manage these challenges, it's important to prioritize tasks, leverage internal knowledge bases, and maintain a calm, solution-focused attitude. Regular team meetings and collaboration with IT specialists can also help resolve complex cases more efficiently, while continuous learning ensures operators stay updated on new technologies and support protocols.

What are Help Desk Operators?

Help Desk Operators are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Their goal is to resolve technical issues efficiently to minimize downtime and ensure user satisfaction. Help Desk Operators may also document issues, escalate more complex problems to higher-level support, and maintain records of support requests.

What is the difference between Help Desk Operator vs Customer Support Specialist?

AspectHelp Desk OperatorCustomer Support Specialist
CredentialsBasic IT certifications (e.g., CompTIA A+), relevant experienceCustomer service training, sometimes technical certifications
Work EnvironmentIT departments, technical support centersCall centers, retail, online support platforms
Employer & IndustryIT companies, tech support firms, corporate ITRetail, e-commerce, service industries
Search & Comparison IntentTechnical troubleshooting, IT support rolesCustomer interaction, service quality

Help Desk Operators primarily focus on technical troubleshooting and resolving IT-related issues, often requiring technical certifications. Customer Support Specialists handle customer inquiries, providing service and support across various industries. While both roles involve assisting users, Help Desk Operators are more technical, whereas Customer Support Specialists emphasize customer communication skills.

What are the key skills and qualifications needed to thrive as a Help Desk Operator, and why are they important?

To thrive as a Help Desk Operator, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, typically supported by a high school diploma or relevant IT certifications. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is highly beneficial. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users and managing stressful situations. These skills and qualities are important because they ensure timely and accurate technical support, contributing to user satisfaction and efficient IT operations.
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Help Desk Operator jobs near you
Infographic showing various Help Desk Operator job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,050 per year, or $20.7 per hour.

HELP DESK ANALYST

Methodisthealthsystem

Dallas, TX

$20.25 - $27.75/hr

Full-time

Posted 21 days ago

Job description

Hours of Work :

830a-5p

Days Of Week :

Monday - Friday

Work Shift :

Job Description :

Your Job: The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health SystemYour Job Requirements: High School Diploma or Equivalent required. Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred. Related technical school or military experience accepted. Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications. 2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment Previous experience in Healthcare Information Services preferred. Ability to effectively communicate in English, both written and verbally, with technical and non-technical users. Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems. Customer service oriented with demonstrated skills in service recovery. Ability to work any hours to support 24 7 operations. Availability to travel between campuses Your Job Responsibilities: Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends andoff-hoursneeds Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service.This includesthe utilizationof collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.) Maintain Help Desk operator performance SLA quotas.This includes training new members to the Help Desk and bringing them up to date.Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests. Maintain highly accurate trouble ticket entries in the Help Desk software system Participate in training programs to address the shifting application support needs of the help desk.This includes participation with the End User Tech team for rounding and departmental support.

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:

  • Great Place to Work Certified2026-2027

  • Glassdoor's Best Places to Work 2025 & 2026

  • Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma2026

  • TIME's Best Companies for Future Leaders 2025 & 2026

  • Newsweek's America's Most Admired Workplaces 2026

  • Glassdoor's Best-Led Companies 2025

  • Fortune Best Workplaces in Health Care 2025

  • Military Friendly Gold Employer 2025

  • Becker's Hospital Review 150 Top Places to Work in Healthcare 2025

  • Newsweek's Americas Greatest Workplaces 2025

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