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Help Desk Operator Jobs (NOW HIRING)

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel ... Education Reports To Help Desk Manager

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Help Desk Coordinator Intermediate This position requires an active Secret clearance. Help Desk ... Installs software on PCs SOC operating systems and upgrades, as well as installation and update of ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Help Desk Coordinator Intermediate This position requires an active Secret clearance. Help Desk ... Installs software on PCs SOC operating systems and upgrades, as well as installation and update of ...

Williston

Help Desk Coordinator

Easthampton, MA

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

STI

Help Desk Coordinator

Trenton, NJ · On-site

... operating environment, available tools, and applications. • Maintain a working knowledge of Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions taken to ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

Apply Early

Texas Wesleyan University

IT Help Desk

Fort Worth, TX

Provide excellent customer service * Assist with documenting all standard Service Desk operating ... Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Ability to work overtime & meet deadlines. - Basic knowledge of network operating systems, network ...

American Technology Consulting

Help Desk

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ... operating systems with emphasis on Windows 7 and Office 365 • Experience with using and ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

S2Technologies

Help Desk Specialist

Colorado Springs, CO · On-site

$35K - $58K/yr

Help Desk Specialist "Client Service Technician - Help Desk Support" Schriever SFB, CO ... Understand and adhere to the Standard Operating Procedures (SOP) of the organization, and adhere to ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Ability to work overtime & meet deadlines. - Basic knowledge of network operating systems, network ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA At ... In this position, you will provide Tier 1 support for our Microsoft Windows operating systems, Dell ...

S2Technologies

Help Desk Support

Colorado Springs, CO · On-site

$35K - $58K/yr

Help Desk Specialist "Client Service Technician - Help Desk Support" Schriever SFB, CO ... Understand and adhere to the Standard Operating Procedures (SOP) of the organization, and adhere to ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Experience with Windows operating systems, Microsoft Office Suite, and Remedy Ticketing System.

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All JobsHelp Desk Operator Jobs

Help Desk Operator information

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$8

$20

$33

How much do help desk operator jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for help desk operator in the United States is $20.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $27.64 per hour, depending on experience, location, and employer.

What are some common challenges Help Desk Operators face, and how can they effectively manage them?

Help Desk Operators often encounter challenges like handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users of varying technical expertise. To manage these challenges, it's important to prioritize tasks, leverage internal knowledge bases, and maintain a calm, solution-focused attitude. Regular team meetings and collaboration with IT specialists can also help resolve complex cases more efficiently, while continuous learning ensures operators stay updated on new technologies and support protocols.

How much does help desk pay?

Help desk operators typically earn an average hourly wage of around $16 to $22, with annual salaries ranging from approximately $33,000 to $45,000, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ can earn higher wages. The role often requires strong customer service skills and familiarity with ticketing systems and basic troubleshooting tools.

What are Help Desk Operators?

Help Desk Operators are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Their goal is to resolve technical issues efficiently to minimize downtime and ensure user satisfaction. Help Desk Operators may also document issues, escalate more complex problems to higher-level support, and maintain records of support requests.

What is the difference between Help Desk Operator vs Customer Support Specialist?

AspectHelp Desk OperatorCustomer Support Specialist
CredentialsBasic IT certifications (e.g., CompTIA A+), relevant experienceCustomer service training, sometimes technical certifications
Work EnvironmentIT departments, technical support centersCall centers, retail, online support platforms
Employer & IndustryIT companies, tech support firms, corporate ITRetail, e-commerce, service industries
Search & Comparison IntentTechnical troubleshooting, IT support rolesCustomer interaction, service quality

Help Desk Operators primarily focus on technical troubleshooting and resolving IT-related issues, often requiring technical certifications. Customer Support Specialists handle customer inquiries, providing service and support across various industries. While both roles involve assisting users, Help Desk Operators are more technical, whereas Customer Support Specialists emphasize customer communication skills.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Operators remain essential for complex issues requiring human judgment and customer service skills. AI tools can augment help desk functions, allowing operators to focus on more advanced problems. The role continues to evolve with technology, emphasizing the need for technical knowledge and communication skills.

What are the key skills and qualifications needed to thrive as a Help Desk Operator, and why are they important?

To thrive as a Help Desk Operator, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, typically supported by a high school diploma or relevant IT certifications. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is highly beneficial. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users and managing stressful situations. These skills and qualities are important because they ensure timely and accurate technical support, contributing to user satisfaction and efficient IT operations.

What jobs pay 4000 a week without a degree?

Help Desk Operator roles typically do not pay $4,000 a week without a degree; however, high-paying tech support or specialized IT positions with certifications and experience can reach that level. These roles often require technical skills, problem-solving abilities, and familiarity with hardware and software, and may involve shift work or on-call hours.

What does a helpdesk operator do?

A help desk operator provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, answer inquiries, and document solutions, often using ticketing systems and communication skills to resolve issues efficiently.
More about Help Desk Operator jobs
What job categories do people searching Help Desk Operator jobs look for? The top searched job categories for Help Desk Operator jobs are:
What are popular job titles related to Help Desk Operator jobs? For Help Desk Operator jobs, the most frequently searched job titles are:
Help Desk Operator jobs near you
Infographic showing various Help Desk Operator job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,050 per year, or $20.7 per hour.
Help Desk Technician

Help Desk Technician

Lids

Indianapolis, IN • On-site

$19 - $25.75/hr

Full-time

Posted 18 days ago

Key responsibilities

  • Provide support to retail stores and corporate or field employees for IT and point-of-sale equipment.

  • Investigate, troubleshoot, and resolve issues brought to the Helpdesk using different diagnostic techniques.

  • Document issues in the ticketing system and complete assigned Help Desk tickets in a timely manner.

Lids rating

5.9

Company rating: 5.9 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

54th of 102 rated fashion retailers

Job description

About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.
We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver - creating a community for both sports fans and fashion lovers.
The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.
General Position Summary
Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and point-of-sale devices for the entire organization. Performs a variety of project tasks and requires good written and oral communication skills with the ability to work with users diplomatically and skillfully. May interact with engineers, vendors, and/or applications development to restore service and/or identify and correct core problems.
Principle Duties and Responsibilities
  • Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment
  • Investigate, troubleshoot, and resolve (in real-time) issues brought to the Helpdesk, using different diagnostic techniques
  • Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise
  • Provide prompt, thorough, and courteous solutions to the issues reported to the Help Desk
  • Document issues in the ticketing system
  • Communicate technical solutions to a non-technical workforce
  • Complete and close the Help Desk tickets under your assignment in a timely manner
  • Provide regular status updates to the Manager of IT Operations
  • Hybrid schedule
  • Evening/weekend availability

Additional Principal Duties and Responsibilities
Job Required Knowledge & Skills
  • Minimum 2 years' experience providing Help Desk support to medium-sized companies
  • Excellent communication and interpersonal skills
  • Strong problem solving and communication skills
  • In-depth knowledge of computer systems, networking, and mobile device
  • IT-related degree or a minimum of 3 years' experience providing Help Desk support to medium-sized companies.
  • Retail point-of-sale systems

Preferred Job Required Knowledge & Skills
In order to be successful in this role, candidates must excel in a fast-paced environment, have a positive mindset, and possess great communication skills (both written and verbal). Attention to detail is a must!
Education
Reports To
Help Desk Manager

What Lids employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lids logo

About Lids

Sourced by ZipRecruiter

For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1995

Social media

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