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Help Desk Operator Jobs (NOW HIRING)

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Provide excellent customer service * Assist with documenting all standard Service Desk operating ... Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel ... The Help Desk Technician analyzes, documents, tests, troubleshoots, and resolves technical issues ...

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the ... Working knowledge and experience with Microsoft operating systems, systems security management ...

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus ... Help Desk Analyst Experience in an academic or healthcare environment preferred. Knowledge of ...

HireITPeople

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all ...

vTech Solution

Help Desk Coordinator

Trenton, NJ · On-site

Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. * Maintain a working knowledge of Help Desk and IT Operations procedures. * Log all ...

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

... Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required. • ... Help Desk Analyst • Experience in an academic or healthcare environment preferred. • Knowledge ...

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Administer and support Microsoft 365 suite, Windows/macOS operating systems, and endpoint security ...

Purposebrands

Manager, Help Desk

Boca Raton, FL · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Administer and support Microsoft 365 suite, Windows/macOS operating systems, and endpoint security ...

STI

Help Desk Coordinator

Trenton, NJ · On-site

... operating environment, available tools, and applications. • Maintain a working knowledge of Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions taken to ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Administer and support Microsoft 365 suite, Windows/macOS operating systems, and endpoint security ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Administer and support Microsoft 365 suite, Windows/macOS operating systems, and endpoint security ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX

Provide excellent customer service * Assist with documenting all standard Service Desk operating ... Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

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Help Desk Operator information

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How much do help desk operator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk operator in the United States is $20.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $27.64 per hour, depending on experience, location, and employer.

What are some common challenges help desk operators face, and how can they effectively manage them?

Help Desk Operators often encounter challenges like handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users of varying technical expertise. To manage these challenges, it's important to prioritize tasks, leverage internal knowledge bases, and maintain a calm, solution-focused attitude. Regular team meetings and collaboration with IT specialists can also help resolve complex cases more efficiently, while continuous learning ensures operators stay updated on new technologies and support protocols.

What is a help desk operator?

Help Desk Operators are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Their goal is to resolve technical issues efficiently to minimize downtime and ensure user satisfaction. Help Desk Operators may also document issues, escalate more complex problems to higher-level support, and maintain records of support requests.

What is the difference between Help Desk Operator vs Customer Support Specialist?

AspectHelp Desk OperatorCustomer Support Specialist
CredentialsBasic IT certifications (e.g., CompTIA A+), relevant experienceCustomer service training, sometimes technical certifications
Work EnvironmentIT departments, technical support centersCall centers, retail, online support platforms
Employer & IndustryIT companies, tech support firms, corporate ITRetail, e-commerce, service industries
Search & Comparison IntentTechnical troubleshooting, IT support rolesCustomer interaction, service quality

Help Desk Operators primarily focus on technical troubleshooting and resolving IT-related issues, often requiring technical certifications. Customer Support Specialists handle customer inquiries, providing service and support across various industries. While both roles involve assisting users, Help Desk Operators are more technical, whereas Customer Support Specialists emphasize customer communication skills.

What are the key skills and qualifications needed to thrive as a help desk operator?

To thrive as a Help Desk Operator, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, typically supported by a high school diploma or relevant IT certifications. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is highly beneficial. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users and managing stressful situations. These skills and qualities are important because they ensure timely and accurate technical support, contributing to user satisfaction and efficient IT operations.
More about Help Desk Operator jobs
What job categories do people searching Help Desk Operator jobs look for? The top searched job categories for Help Desk Operator jobs are:
What are popular job titles related to Help Desk Operator jobs? For Help Desk Operator jobs, the most frequently searched job titles are:
Help Desk Operator jobs near you
Infographic showing various Help Desk Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,050 per year, or $20.7 per hour.

IT Help Desk

Texas Wesleyan University

Fort Worth, TX • On-site

Full-time

Re-posted 8 days ago

Job description

Posting Details
Position Information
Job Title
IT Help Desk
Position Summary
Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and other IT programs that keep the campus running smoothly.
Federal Work-Study Awarded students preferred.
Essential Duties and Responsibilities
  • Serve as first point of contact for the IT department when contacted by phone and in person for assistance or requests.
  • Triage and log problems and requests for support using the ITSM application.
  • Receive support, enhancement, and service inquiries; answer common questions/inquiries.
  • Escalate specific/complex questions to the appropriate team member within the organization.
  • Assist students with installing, and troubleshooting computer and software related issues
  • Reset student email and domain account passwords
  • Provide excellent customer service
  • Assist with documenting all standard Service Desk operating procedures and routinely update that documentation as procedures change.
  • Consistently follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected.
  • Provide support to Desktop Services as needed to move, remove or install equipment throughout the campus.
  • Provide support to receive, store and prepare new equipment for installation
  • Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards.
  • Must be able to lift desktop computers and peripherals as needed to facilitate the work outlined.

Education, Certifications and/or Licenses
  • None required.

Experience
  • Information Technology or Mass Comm Students that intend to work with the public are preferred, but not required.

Knowledge, Skills & Abilities
  • Ability to maintain composure in difficult situations.
  • Ability to work well with diverse faculty, staff, and students.
  • Basic knowledge of proper customer service.
  • Excellent written, oral, and interpersonal communication skills.
  • Basic knowledge in using Microsoft Office Suite, particularly Word and Excel.
  • Ability to pay attention to accuracy even with many work interruptions.
  • Ability to be a self starter who is detail oriented.
  • Strong organizational skills with the ability to work independently.
  • Ability to maintain confidentiality, while complying with FERPA regulations.
  • Ability to adhere to University & departmental policies and procedures.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to learn new computer software quickly.
  • Proven ability to manage multiple tasks, projects and changing priorities.
  • Strong dependability - reliable, responsible, and dependable, and fulfilling obligations.
  • Ability to maintain a professional appearance and office atmosphere.
  • Ability to be proficient with an integrated administrative system and current computer software programs.
  • Ability to complete all physical tasks.

Posting Detail Information
Posting Number
Posting Open Date
Open Until Filled
Posting Close Date
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