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Help Desk Operator Jobs (NOW HIRING)

AMS Industries

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Help Desk Manager

Woodridge, IL · On-site

$80K - $100K/yr

Develop and document Standard Operating Procedures and Key Performance Indicators by which to evaluate team performance. * Perform help desk support tasks as demand requires. Qualifications:

CFS

Help Desk Specialist

Huber Heights, OH

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing ... Respond to and resolve user queries and issues related to computer hardware, software, operating ...

CFS

Help Desk Specialist

Huber Heights, OH · On-site

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing ... Respond to and resolve user queries and issues related to computer hardware, software, operating ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Provide personal computer and operating system technical support to LAN/WAN/Remote user community ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · Remote

Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users, and assists in setting up and operating the end-user support program for major ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Provide personal computer and operating system technical support to LAN/WAN/Remote user community ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Provide personal computer and operating system technical support to LAN/WAN/Remote user community ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage ... A minimum of two years of help desk or related experience (in the repair and/or diagnosis of PC ...

Beacon Health System

Help Desk Analyst

Granger, IN

$18.50 - $25/hr

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage ... A minimum of two years of help desk or related experience (in the repair and/or diagnosis of PC ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage ... A minimum of two years of help desk or related experience (in the repair and/or diagnosis of PC ...

First Soft Solutions

Help Desk Trainee

Monmouth Junction, NJ · On-site

$20.50 - $27.50/hr

The Help Desk Trainee will provide entry-level technical support within an IT environment ... Install, configure, and update operating systems and applications * Support and maintain printers ...

First Soft Solutions

Help Desk Trainee

Monmouth Junction, NJ · On-site

$20.50 - $27.50/hr

The Help Desk Trainee will provide entry-level technical support within an IT environment ... Install, configure, and update operating systems and applications * Support and maintain printers ...

ITC Federal, Inc.

Help Desk Supervisor

Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users, and assists in setting up and operating the end-user support program for major ...

Beacon Health System

Help Desk Analyst

Granger, IN

$18.50 - $25/hr

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage ... A minimum of two years of help desk or related experience (in the repair and/or diagnosis of PC ...

Iron Bow Technologies

Help Desk Manager

Herndon, VA · On-site

Our Help Desk Manager partners with the contract leadership to support and ensure oversight of ... The Team leverages DOJ's documented guidelines and standard operating procedures (SOPs) as needed ...

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Help Desk Operator information

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How much do help desk operator jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for help desk operator in the United States is $20.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $27.64 per hour, depending on experience, location, and employer.

What are some common challenges Help Desk Operators face, and how can they effectively manage them?

Help Desk Operators often encounter challenges like handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users of varying technical expertise. To manage these challenges, it's important to prioritize tasks, leverage internal knowledge bases, and maintain a calm, solution-focused attitude. Regular team meetings and collaboration with IT specialists can also help resolve complex cases more efficiently, while continuous learning ensures operators stay updated on new technologies and support protocols.

What are Help Desk Operators?

Help Desk Operators are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Their goal is to resolve technical issues efficiently to minimize downtime and ensure user satisfaction. Help Desk Operators may also document issues, escalate more complex problems to higher-level support, and maintain records of support requests.

What is the difference between Help Desk Operator vs Customer Support Specialist?

AspectHelp Desk OperatorCustomer Support Specialist
CredentialsBasic IT certifications (e.g., CompTIA A+), relevant experienceCustomer service training, sometimes technical certifications
Work EnvironmentIT departments, technical support centersCall centers, retail, online support platforms
Employer & IndustryIT companies, tech support firms, corporate ITRetail, e-commerce, service industries
Search & Comparison IntentTechnical troubleshooting, IT support rolesCustomer interaction, service quality

Help Desk Operators primarily focus on technical troubleshooting and resolving IT-related issues, often requiring technical certifications. Customer Support Specialists handle customer inquiries, providing service and support across various industries. While both roles involve assisting users, Help Desk Operators are more technical, whereas Customer Support Specialists emphasize customer communication skills.

What jobs pay $2000 a day?

Help Desk Operator roles typically do not pay $2000 a day; such high daily rates are usually associated with specialized or freelance positions in fields like consulting, software development, or executive management. High-paying jobs often require advanced skills, certifications, or extensive experience, and may involve project-based or contract work with variable compensation structures.

What job makes $10,000 a month without a degree?

Help Desk Operators typically do not earn $10,000 a month without advanced experience or certifications; most support roles pay lower salaries. High-paying tech jobs like software developers, network engineers, or cybersecurity specialists can reach that level, often requiring specialized skills, certifications, or experience rather than a degree. Freelance consulting or entrepreneurial ventures may also generate such income without formal education, but they involve different skill sets and risks.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Operators remain essential for handling complex issues, providing personalized support, and managing escalations. Human oversight and communication skills are still critical in the help desk environment, and AI tools are typically used to augment rather than replace staff.

What are the key skills and qualifications needed to thrive as a Help Desk Operator, and why are they important?

To thrive as a Help Desk Operator, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, typically supported by a high school diploma or relevant IT certifications. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is highly beneficial. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users and managing stressful situations. These skills and qualities are important because they ensure timely and accurate technical support, contributing to user satisfaction and efficient IT operations.

What does a helpdesk operator do?

A help desk operator provides technical support and assistance to users experiencing hardware or software issues. They troubleshoot problems, answer inquiries, and document solutions, often using ticketing systems and remote access tools. Strong communication skills and basic technical knowledge are essential for this role.
More about Help Desk Operator jobs
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Help Desk Operator jobs near you
Infographic showing various Help Desk Operator job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,050 per year, or $20.7 per hour.
Help Desk Manager

Help Desk Manager

AMS Industries

Woodridge, IL • On-site

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

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Job description

Job Posting: Help Desk Manager

Salary Range: $80,000 - $100,000

Reports to:  Director of Information Technology

Location: Woodridge, IL

AMS Industries, Inc. is a leading mechanical contracting firm serving the commercial, industrial, refrigeration, and nuclear industries (PMT). With over 60 years of experience, AMS has grown from a small refrigeration contractor into a multi-discipline, multi-market MEP contractor with more than 1,000 employees. We are committed to delivering exceptional service to our clients, investing in the development of our people, and strengthening the communities we serve.

Located in our beautiful Woodridge, IL facility and reporting to the Director of Information Technology, the Help Desk Manager will lead the team of help desk technicians, handle escalations, plus support and interact both in-person and via the phone with our customers and employees as needed.

Responsibilities:

  • Managing staff to support business operations, to include scheduling of help desk coverage for operating hours as defined by Director of IT.
  • Supervise, train, and mentor IT support staff that is responsible for 5 offices across 4 states
  • Manage the prioritization of incoming help desk tickets.
  • Act as primary escalation point for high priority help desk issues
  • Develop and document Standard Operating Procedures and Key Performance Indicators by which to evaluate team performance.
  • Perform help desk support tasks as demand requires.

 

Qualifications:

  • Bachelor’s Degree in related field or equivalent work experience
  • 3 to 5 years managing a help desk support team
  • 5 to 10 years of experience in helpdesk and desktop support
  • Working experience with Windows, MacOS, and iOS
  • Strong working knowledge of networking and server environments
  • Experience supporting users remotely
  • WordPress experience preferred.
  • Excellent written and verbal communication skills.
  • Proficiency with Windows and Microsoft Office Suite (Excel, Word).
  • Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns.
  • Experience with helpdesk ticketing systems.
  • Ability to work under pressure and in a high paced work environment.

What we offer:

  • Health Insurance and ESOP (Employee owned) package.
  • Health Reimbursement Arrangement (HRA) with Medical PPO
  • FSA and Dependent Care
  • 401K Matching
  • Paid Maternity & Paternity Leave
  • Generous PTO roll-over policy
  • Social events and outings throughout the year