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Command Center Specialist Jobs (NOW HIRING)

Events DC

Command Center Specialist

Washington, DC · On-site

The Command Center Specialist is located within WCSA's Command Center, Support Services Department of the Public Safety Division. The Command Center provides on a 24 hour per day, 7 days a week ...

Events DC

Command Center Specialist

Washington, DC · On-site

The Command Center Specialist is located within WCSA's Command Center, Support Services Department of the Public Safety Division. The Command Center provides on a 24 hour per day, 7 days a week ...

NRG

Command Center Specialist

Lindon, UT · On-site

The Command Center Specialist, WFM will be responsible for ensuring all call center response goals are met from a real-time interval basis up to a daily and weekly basis while handling and resolving ...

NRG

Command Center Specialist

Lindon, UT · On-site

The Command Center Specialist, WFM will be responsible for ensuring all call center response goals are met from a real-time interval basis up to a daily and weekly basis while handling and resolving ...

NRG

Command Center Specialist

Lindon, UT · On-site

The Command Center Specialist, WFM will be responsible for ensuring all call center response goals are met from a real-time interval basis up to a daily and weekly basis while handling and resolving ...

Nrg Bluewater Wind

Command Center Specialist

Lindon, UT · On-site

$55 - $75/hr

The Command Center Specialist, WFM will be responsible for ensuring all call center response goals are met from a real-time interval basis up to a daily and weekly basis while handling and resolving ...

First Cash

Command Center Specialist

Fort Worth, TX · On-site

What Makes a FirstCash Security Monitoring Tech.? The Command Center is the primary point of contact for employees, customers, facilities, security officers, and other vendors for safety and security ...

First Cash

Command Center Specialist

Fort Worth, TX

What Makes a FirstCash Security Monitoring Tech.? The Command Center is the primary point of contact for employees, customers, facilities, security officers, and other vendors for safety and security ...

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How much do command center specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for command center specialist in the United States is $24.65, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What is a command center specialist?

A Command Center Specialist is a professional responsible for monitoring, coordinating, and managing operations within a central command center. They ensure the smooth functioning of critical systems, respond to incidents or emergencies, and provide real-time support to teams across an organization. Their duties may include analyzing data, troubleshooting technical issues, and communicating important updates to relevant stakeholders. Command Center Specialists are essential in industries such as IT, logistics, security, and emergency response, where 24/7 operational oversight is crucial.

What are the key skills and qualifications needed to thrive as a command center specialist?

To thrive as a Command Center Specialist, you need strong analytical skills, attention to detail, and typically an associate’s or bachelor’s degree in information technology, business, or a related field. Familiarity with network monitoring tools, incident management systems, and real-time communication platforms is commonly required, along with relevant certifications like ITIL or CompTIA. Outstanding problem-solving abilities, calmness under pressure, and effective teamwork are essential soft skills in this role. These skills ensure efficient monitoring, timely response to incidents, and seamless coordination, which are critical for maintaining organizational operations and security.

What are some common challenges faced by command center specialists, and how can they effectively manage high-pressure situations?

Command Center Specialists often work in fast-paced environments where they must monitor multiple systems, respond to incidents, and coordinate with various teams in real time. A key challenge is managing high-pressure situations, such as system outages or security threats, while maintaining clear communication and quick decision-making. Effective specialists rely on strong organizational skills, calm under pressure, and established protocols to prioritize and resolve issues efficiently. Collaboration with IT, operations, and management teams is essential to ensure seamless incident response and minimize downtime.

What training is needed for command center specialists?

Command center specialists typically need training in emergency response procedures, communication protocols, and monitoring systems. Many roles require a high school diploma or equivalent, with some positions preferring or requiring certifications such as CPR, first aid, or security clearances. On-the-job training is common to familiarize new employees with specific tools and procedures used in the command center environment.
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Command Center Specialist jobs near you
Infographic showing various Command Center Specialist job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,269 per year, or $24.6 per hour.

Command Center Specialist

Events DC

Washington, DC • On-site

Full-time

Re-posted 29 days ago

Job description


The Command Center Specialist is located within WCSA's Command Center, Support Services Department of the Public Safety Division. The Command Center provides on a 24 hour per day, 7 days a week emergency response services to include critical incidents, emergency notification responses, communications, critical incident support team assistance, tactical support, database access, and record communications services. The incumbent works on a rotating or fixed shift. The Command Center Specialist reports to the Assistant Manager, Support Services.
Responsibilities
  • Provides communication support by handling routine radio and telephone communications.
  • Independently provides communications tactical support in potentially life threatening situations in coordination with District of Columbia emergency personnel.
  • Monitors WCSA activities via CCTV and radio to ensure compliance with established safety and security rules and regulations
  • Notifies and dispatches the appropriate law enforcement authority in cases of emergencies such as fire and bombings/bombs threats.
  • Assists in analyzing and evaluating security systems data in order to assist in prevention or protection against hazardous and criminal activity.
  • Maintains current contact list of essential personnel for emergency.
  • Monitors security alarm and CCTV systems to guard against theft and/or damage to WCSA employees, clients and property.
  • Performs computerized access control functions for space secured through the Integrated Access Control system.
  • Documents and maintains shift activity in Command Center database.
  • Receives and answers calls relating to lost property and assists with location of such property.
  • Dispatches work assignments with other Security Services personnel in support of WCSA efforts in monitoring and regulating building access.
  • Performs a variety of related tasks and duties as assigned.

Qualifications
  • High School diploma or equivalent.
  • Two (2) years of experience in security/law enforcement, preferably as a Special Police Officer.

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