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Workforce Management Analyst Remote Jobs in Allen, TX

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

Perform continual analysis of current performance (noting recent historical trends) and conduct ... channel remote agent workforce. * Maintain constant communication with Program Success teams to ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

Perform continual analysis of current performance (noting recent historical trends) and conduct ... channel remote agent workforce. * Maintain constant communication with Program Success teams to ...

Roofstock

Asset Management Analyst

Dallas, TX · On-site +1

$105K - $120K/yr

... remote opportunities. Our growth includes recent acquisitions of Stessa (financial and asset ... About the Role Roofstock is looking to hire an analytical, entrepreneurial Asset Management Analyst ...

SmartIPlace

GIS Analyst-Remote

Irving, TX · Remote

$55 - $60/hr

Responsibilities include web application development, complex mapping, transmission routing, and data management tasks. Senior Analysts should be comfortable coordinating with consultants/external ...

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Workforce Management Analyst Remote information

See Allen, TX salary details

$35.8K

$90.8K

$160.5K

How much do workforce management analyst remote jobs pay per year?

As of Aug 6, 2026, the average yearly pay for workforce management analyst remote in Allen, TX is $90,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $123,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

How does a remote workforce management analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What is a workforce management analyst?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

What job categories do people searching Workforce Management Analyst Remote jobs in Allen, TX look for? The top searched job categories for Workforce Management Analyst Remote jobs in Allen, TX are:
What cities near Allen, TX are hiring for Workforce Management Analyst Remote jobs? Cities near Allen, TX with the most Workforce Management Analyst Remote job openings:
Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in Allen, TX as of July 2026, with employment types broken down into 2% Locum Tenens, 86% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $90,763 per year, or $43.6 per hour.

Workforce Management Analyst - Remote / Telecommute

CYNET SYSTEMS

Dallas, TX • Remote

$32/hr

Contractor

Re-posted 14 days ago

Job description

Job Overview:

Requirement/Must Have:

  • 1+ years in a Scheduling, Forecasting, or Traffic environment.
  • Bachelor's Degree.
  • In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Responsibilities:

  • Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
  • Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
  • Monitors and responds to queue activity and service levels.
  • Establishes and maintains communications channels regarding events that impact customer experience center performance and workload.
  • Communicates necessary adjustments to staffing based on changing/dynamic forecasts.
  • Collaborates with internal customers (other teams, departments, and customer experience center staff) to identify opportunities for improvement to achieve service goals.

Skills:

  • Strong analytical and problem-solving skills with the ability to identify trends, interpret data, and support operational decision-making.
  • Intermediate to advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and basic data analysis techniques.
  • Foundational Workforce Management knowledge, including an understanding of contact center metrics such as AHT, ASA, Service Level, Occupancy, and Adherence.
  • Experience with contact center technologies and Workforce Management platforms, including Genesys Cloud, NICE IEX/CXone, or similar systems.
  • Strong communication and organizational skills with the ability to collaborate effectively, manage multiple priorities, and provide timely reporting and operational support.

Qualification And Education:

  • Excellent communication skills both written and verbal.
  • Ability to recognize, analyze, and solve a variety of problems.
  • Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
  • Proficient in Microsoft Office applications.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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