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Workforce Management Intraday Analyst Jobs in Texas

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

Provide real-time monitoring via available tools and workforce management techniques to make intra ... Perform continual analysis of current performance (noting recent historical trends) and conduct ...

Acess Global

Workforce Operations Analyst

Austin, TX · On-site

Workforce Operations Analyst Location: Austin, TX Duration: 6 months Onsite Role Role Descriptions ... Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ...

PNC Bank

Software Engineer Principal

Dallas, TX · On-site

$133K - $179K/yr

... intraday management, workforce analytics, agent adherence, and capacity planning. Working closely with Contact Center Operations, Workforce Planning, Product Management, Leadership, and external ...

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Workforce Management Intraday Analyst information

See Texas salary details

$35.9K

$90.9K

$160.7K

How much do workforce management intraday analyst jobs pay per year?

As of Aug 7, 2026, the average yearly pay for workforce management intraday analyst in Texas is $90,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What is a workforce management intraday analyst?

A Workforce Management Intraday Analyst monitors real-time call center operations to ensure staffing levels align with customer demand. They analyze intraday performance metrics, track schedule adherence, and make adjustments to optimize service levels. Their role involves collaborating with different teams to manage workloads, reallocate resources, and minimize service disruptions. Effective decision-making and strong analytical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the workforce management intraday analyst position?

To thrive as a Workforce Management Intraday Analyst, you need strong analytical skills, proficiency in data interpretation, and experience in workforce planning or contact center operations, often supported by a degree in business, mathematics, or a related field. Familiarity with workforce management software such as NICE, Verint, or Genesys, as well as advanced Excel skills, is typically required. Attention to detail, effective communication, and the ability to remain calm under pressure are valuable soft skills for this role. These competencies are essential to ensure accurate staffing, real-time issue resolution, and optimal service levels in fast-paced environments.

What does a workforce management intraday analyst do?

As a Workforce Management Intraday Analyst, your daily responsibilities include monitoring real-time call volume and agent adherence, making intraday schedule adjustments, and communicating with operations teams to address staffing gaps. You proactively analyze data to anticipate potential service level concerns and implement plans to optimize resource allocation throughout the day. The role often involves collaborating closely with contact center leaders, team supervisors, and workforce planners to ensure business goals and customer expectations are met. You may also participate in reporting and post-interval analysis to drive continuous improvement.

What are popular job titles related to Workforce Management Intraday Analyst jobs in Texas? For Workforce Management Intraday Analyst jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Workforce Management Intraday Analyst jobs in Texas look for? The top searched job categories for Workforce Management Intraday Analyst jobs in Texas are:
Workforce Management Intraday Analyst jobs near you
Infographic showing various Workforce Management Intraday Analyst job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 74% In-person, 8% Hybrid, and 18% Remote job distribution, with an average salary of $90,907 per year, or $43.7 per hour.

Kronos Functional Consultant - Workforce Management (WFM)

Sidram Technologies

Dallas, TX • On-site

Contractor

Re-posted 28 days ago

Job description

Job Title: Kronos Functional Consultant – Workforce Management (WFM)

Location: Dallas, TX - Remote

this is a support Role 

Job Description:

We are looking for a highly skilled Kronos Functional Consultant – Workforce Management (WFM) to join our HR Technology team. You will play a key role in driving the optimization, configuration, and integration of UKG/Kronos WFM solutions, ensuring alignment with operational and compliance requirements across the organization.

Key Responsibilities

• Collaborate with business stakeholders (Operations, HR, Payroll) to gather and translate WFM requirements into scalable Kronos configurations.

• Lead functional design, configuration, and testing of Pay rules, accrual profiles, schedules, employment terms etc.

• Provide production support, troubleshoot system issues, and coordinate with vendors where necessary.

• Conduct system testing and UAT coordination, ensuring minimal disruption to business operations.

• Document functional requirements, test cases, and configuration change logs in line with governance protocols.

• Monitor Kronos system performance and recommend improvements to drive user experience and process efficiency.

Skills & Experience

Required:

• 8+ years of experience as a Kronos (UKG) Functional Consultant, with a strong focus on timekeeping module.

• Deep understanding of timekeeping, Accrual, scheduling and pay rules in Kronos Dimensions.

• Experience with the Kronos Activity Module and its use in labor tracking, cost allocation, or project time reporting.

• Proven ability to gather requirements and deliver hands-on configuration solutions.

• Experience in end-to-end testing, troubleshooting in Kronos.

• Strong understanding of HR and Payroll processes as they relate to time and attendance.

Highly Beneficial:

• Familiarity with the Kronos Business Process Models and how to use them via attestations.

• Experience working with UKG WFM Analytics within Kronos.

• Exposure to complex, multi-site or unionized US environments with varying award/enterprise agreement interpretations