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Workforce Management Intraday Analyst Jobs in Texas

Chewy

Real-Time Analyst

Richardson, TX · On-site

... workforce management principles. You will provide leadership teams with timely, accurate reports on intraday performance and impacts to maximize the ability for customer service to achieve their ...

Metro One LPSG

Workforce Administrator

Plano, TX · On-site

The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels ... REQUIREMENTS Client and Management Interface * Monitor all issues that impact service levels with ...

Metro One LPSG

Workforce Administrator

Plano, TX · On-site

Description The Workforce Administrator will analyze and report on intraday, daily, and weekly ... REQUIREMENTS Client and Management Interface * Monitor all issues that impact service levels with ...

Black Box Corporation

Workforce Specialist

Plano, TX · On-site

... in Workforce Management, Operations Planning, or similar roles. * Experience supporting 24/7 ... Strong analytical and modeling skills (Excel, SQL, or similar tools). * Experience with WFM ...

Black Box

Workforce Specialist

Plano, TX · On-site

... in Workforce Management, Operations Planning, or similar roles. * Experience supporting 24/7 ... Strong analytical and modeling skills (Excel, SQL, or similar tools). * Experience with WFM ...

Simmons Bank

Workforce Planning Manager

Dallas, TX · On-site

Strong analytical mindset with experience translating data into staffing decisions. * Deep understanding of workforce management principles in a retail, contact center, or service environment.

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Workforce Management Intraday Analyst information

See Texas salary details

$35.9K

$90.9K

$160.7K

How much do workforce management intraday analyst jobs pay per year?

As of Sep 6, 2026, the average yearly pay for workforce management intraday analyst in Texas is $90,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What is a workforce management intraday analyst?

A Workforce Management Intraday Analyst monitors real-time call center operations to ensure staffing levels align with customer demand. They analyze intraday performance metrics, track schedule adherence, and make adjustments to optimize service levels. Their role involves collaborating with different teams to manage workloads, reallocate resources, and minimize service disruptions. Effective decision-making and strong analytical skills are essential for success in this role.

What does a workforce management intraday analyst do?

As a Workforce Management Intraday Analyst, your daily responsibilities include monitoring real-time call volume and agent adherence, making intraday schedule adjustments, and communicating with operations teams to address staffing gaps. You proactively analyze data to anticipate potential service level concerns and implement plans to optimize resource allocation throughout the day. The role often involves collaborating closely with contact center leaders, team supervisors, and workforce planners to ensure business goals and customer expectations are met. You may also participate in reporting and post-interval analysis to drive continuous improvement.

What are the key skills and qualifications needed to thrive in the workforce management intraday analyst position?

To thrive as a Workforce Management Intraday Analyst, you need strong analytical skills, proficiency in data interpretation, and experience in workforce planning or contact center operations, often supported by a degree in business, mathematics, or a related field. Familiarity with workforce management software such as NICE, Verint, or Genesys, as well as advanced Excel skills, is typically required. Attention to detail, effective communication, and the ability to remain calm under pressure are valuable soft skills for this role. These competencies are essential to ensure accurate staffing, real-time issue resolution, and optimal service levels in fast-paced environments.

What are popular job titles related to Workforce Management Intraday Analyst jobs in Texas?

For Workforce Management Intraday Analyst jobs in Texas, the most frequently searched job titles are:

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Workforce Management Intraday Analyst jobs near you
Infographic showing various Workforce Management Intraday Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $90,907 per year, or $43.7 per hour.

Senior Analyst, Workforce Management Systems, Client Relations Center

Compagnie Financière Richemont SA

Grand Prairie, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
HOW YOU WILL MAKE AN IMPACT
Job Mission
Reporting to the Senior Manager of Operations at the CRC, the Workforce Management Systems Analyst will oversee the implementation and optimization of Workforce Management (WFM) tools and software systems. This position is critical for managing the WFM system to enhance labor utilization and monitor key performance indicators (KPIs) to ensure that goals are consistently met. The Analyst is responsible for forecasting, scheduling, and capacity planning to ensure the CRC maintains optimal staffing for luxury service delivery. This role provides actionable insights that balance efficiency and client experience excellence.
Key Responsibilities
  • System Maintenance and Enhancement: Maintain the workforce management system, supporting any potential upgrades and enhancements to continuously align with the evolving retail operating model
  • Configuration and Utilization: Optimize the configuration and utilization of the WFM software to support changing operational needs
  • Leadership Collaboration: Conduct and lead meetings with stakeholders to proactively communicate gaps, risks, and recommendations
  • Capacity Planning Management: Maintain and adjust components of the labor model to meet business requirements, ensuring optimal staffing and scheduling, volume forecasts, labor standards, and appropriate scheduling processes
  • Schedule Management: Assign Ambassador schedules, organize and document current assignments, handle schedule exceptions, and complete corresponding updates in the workforce management tool. Create schedules that achieve service levels, revenue goals, and budget parameters while maintaining fair scheduling practices that meet both business and employee needs.
  • Forecasting and Reporting: Analyze, develop, and report weekly, daily, and hourly forecasts and variance reports. Collect and analyze historical volume data to achieve optimal
  • Monitor real-time operational performance, including queue health, service levels, staffing alignment, and adherence, and execute intraday adjustments to mitigate performance risks and maintain service expectations.

Communicate daily performance variances, emerging risks, and corrective actions to leadership and key stakeholders, escalating critical issues and partnering with operations to drive timely resolution during live business operations.
Qualifications:
Education
  • Degree in Information Systems, Computer Science, Business Administration, or related field preferred

Required experience
  • Bachelor's degree in business, analytics, or related field preferred
  • 4+ years of WFM experience in a contact center environment
  • Experience utilizing WFM systems (Calabrio, UKG, Reflexis, Quiynx, or others) to deliver optimal scheduling, staffing, and employee experience
  • Data and analytics-driven approach to problem solving with experience outcomes, relying on clear, direct, and empathetic communication
  • Keen sense of the experience, service and hospitality industry, ideally in the retail sector
  • Exhibits agility and openness to new ideas and ways of working
  • Excellent analytical, organizational, and communication skills required (both written & verbal)
  • Curiosity, proactivity, and the ability to anticipate needs before they become issues. Entrepreneurial spirit demonstrated by ability to work effectively with limited supervision
  • Ability to work in a diverse, fast-paced, evolving environment with strong attention to detail and the ability to handle multiple tasks simultaneously

We Offer
We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on relevant skills and experience.
#Richemont #WeCraftTheFuture

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