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Workforce Management Intraday Analyst Jobs in Texas

Chewy

Real-Time Analyst

Richardson, TX

... workforce management principles. You will provide leadership teams with timely, accurate reports on intraday performance and impacts to maximize the ability for customer service to achieve their ...

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

Chewy

Real-Time Analyst

Richardson, TX · On-site

... workforce management principles. You will provide leadership teams with timely, accurate reports on intraday performance and impacts to maximize the ability for customer service to achieve their ...

Metro One LPSG

Workforce Administrator

Plano, TX · On-site

Description The Workforce Administrator will analyze and report on intraday, daily, and weekly ... REQUIREMENTS Client and Management Interface * Monitor all issues that impact service levels with ...

Metro One LPSG

Workforce Administrator

Plano, TX · On-site

The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels ... REQUIREMENTS Client and Management Interface * Monitor all issues that impact service levels with ...

Black Box

Workforce Specialist

Plano, TX · On-site

... in Workforce Management, Operations Planning, or similar roles. * Experience supporting 24/7 ... Strong analytical and modeling skills (Excel, SQL, or similar tools). * Experience with WFM ...

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Workforce Management Intraday Analyst information

See Texas salary details

$35.9K

$90.9K

$160.7K

How much do workforce management intraday analyst jobs pay per year?

As of Aug 8, 2026, the average yearly pay for workforce management intraday analyst in Texas is $90,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What is a workforce management intraday analyst?

A Workforce Management Intraday Analyst monitors real-time call center operations to ensure staffing levels align with customer demand. They analyze intraday performance metrics, track schedule adherence, and make adjustments to optimize service levels. Their role involves collaborating with different teams to manage workloads, reallocate resources, and minimize service disruptions. Effective decision-making and strong analytical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the workforce management intraday analyst position?

To thrive as a Workforce Management Intraday Analyst, you need strong analytical skills, proficiency in data interpretation, and experience in workforce planning or contact center operations, often supported by a degree in business, mathematics, or a related field. Familiarity with workforce management software such as NICE, Verint, or Genesys, as well as advanced Excel skills, is typically required. Attention to detail, effective communication, and the ability to remain calm under pressure are valuable soft skills for this role. These competencies are essential to ensure accurate staffing, real-time issue resolution, and optimal service levels in fast-paced environments.

What does a workforce management intraday analyst do?

As a Workforce Management Intraday Analyst, your daily responsibilities include monitoring real-time call volume and agent adherence, making intraday schedule adjustments, and communicating with operations teams to address staffing gaps. You proactively analyze data to anticipate potential service level concerns and implement plans to optimize resource allocation throughout the day. The role often involves collaborating closely with contact center leaders, team supervisors, and workforce planners to ensure business goals and customer expectations are met. You may also participate in reporting and post-interval analysis to drive continuous improvement.

What are popular job titles related to Workforce Management Intraday Analyst jobs in Texas? For Workforce Management Intraday Analyst jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Workforce Management Intraday Analyst jobs in Texas look for? The top searched job categories for Workforce Management Intraday Analyst jobs in Texas are:
Workforce Management Intraday Analyst jobs near you
Infographic showing various Workforce Management Intraday Analyst job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 74% In-person, 8% Hybrid, and 18% Remote job distribution, with an average salary of $90,907 per year, or $43.7 per hour.

Workforce Management Manager

Black Box Corporation

Plano, TX

Full-time

Re-posted 7 days ago

Job description

The Manager of Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies that support data center operations at scale. This role ensures the right technical talent is available at the right time to meet uptime, capacity, and service-level objectives. The position partners closely with Data Center Operations, Capacity Planning, HR, and Finance to drive forecasting accuracy, staffing efficiency, and labor cost optimization across multiple sites or regions.

Key Responsibilities
  • Develop short- and long-term workforce plans aligned with data center growth, capacity expansion, and operational demand.
  • Build and maintain forecasting models for technician staffing, shift coverage, and project-based labor needs.
  • Partner with capacity planning teams to align workforce supply with infrastructure demand.
  • Oversee scheduling frameworks for 24/7/365 data center operations, ensuring optimal coverage and compliance.
  • Implement standardized WFM processes across multiple facilities or regions.
  • Monitor real-time staffing levels and adjust to meet SLAs, uptime requirements, and incident response needs.
  • Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and labor cost analysis.
  • Develop dashboards and reporting for executive visibility into workforce performance.
  • Use data-driven insights to recommend staffing optimizations and efficiency improvements.
  • Own and optimize WFM tools (e.g., scheduling systems, forecasting software, timekeeping platforms).
  • Drive automation and digital transformation initiatives within workforce planning processes.
  • Ensure integration between WFM systems and HRIS, ticketing, and capacity management tools.
  • Partner with HR on hiring strategies, talent pipelines, and workforce scalability.
  • Work with Finance to manage labor budgets, cost forecasting, and variance analysis.
  • Collaborate with Data Center Operations leadership to align workforce plans with maintenance schedules, deployments, and incident management.
Required
  • Bachelor's degree in Business, Operations, Engineering, or related field.
  • 8-12+ years of experience in Workforce Management, Operations Planning, or similar roles.
  • 3-5+ years of leadership experience managing WFM or operations teams.
  • Experience supporting 24/7 mission-critical environments (data centers, telecom, cloud, or similar).
  • Strong analytical and modeling skills (Excel, SQL, or similar tools).
  • Experience with WFM platforms (e.g., Kronos/UKG, NICE, Workday, or similar).
  • Experience in hyperscale or colocation data center environments.
  • Knowledge of capacity planning and infrastructure lifecycle management.
  • Familiarity with ITIL, incident management, or service operations frameworks.

Why Black Box?  

Black Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world-class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth-both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.  

Equal Opportunity Employer-Black Box is an equal opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status. 

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