... intraday) or adjacent operations analytics roles. * Proficiency with WFM software (e.g., NICE/IEX/Salesforce) and advanced Excel/Sheets. * Strong analytical and problem-solving skills; ability to ...
... intraday) or adjacent operations analytics roles. * Proficiency with WFM software (e.g., NICE/IEX/Salesforce) and advanced Excel/Sheets. * Strong analytical and problem-solving skills; ability to ...
... Workforce Manager ... Accountable for monitoring intraday events and performance according to daily, weekly and monthly ...
... Workforce Manager ... Accountable for monitoring intraday events and performance according to daily, weekly and monthly ...
Create, implement, and analyze reporting for workforce management and dialer operations; maintain ... Monitor intraday call volume, staffing, and dialer capacity to ensure an optimal borrower ...
New
Create, implement, and analyze reporting for workforce management and dialer operations; maintain ... Monitor intraday call volume, staffing, and dialer capacity to ensure an optimal borrower ...
New
Monitor real-time staffing conditions and make intraday adjustments to support service level goals ... Analyze trends and provide recommendations related to staffing, scheduling, productivity, and ...
Monitor real-time staffing conditions and make intraday adjustments to support service level goals ... Analyze trends and provide recommendations related to staffing, scheduling, productivity, and ...
Workforce Management Analyst - Remote / Telecommute
Dallas, TX · Remote
$32/hr
Analyzes intraday and historical performance to respond/plan appropriately in order to achieve ... basic data analysis techniques. * Foundational Workforce Management knowledge, including an ...
Quick apply
Workforce Management Analyst - Remote / Telecommute
Dallas, TX · Remote
$32/hr
Analyzes intraday and historical performance to respond/plan appropriately in order to achieve ... basic data analysis techniques. * Foundational Workforce Management knowledge, including an ...
Workforce Management Manager
Irwindale, CA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Direct demand analysis across call, email, digital, and emerging channels to define staffing ... Direct intraday decision-making and provide leadership with staffing recommendations and risk ...
Workforce Management Manager
Irwindale, CA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Direct demand analysis across call, email, digital, and emerging channels to define staffing ... Direct intraday decision-making and provide leadership with staffing recommendations and risk ...
Manager, Workforce Planning
Anderson, MO · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Anderson, MO · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Bentonville, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Bentonville, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Elm Springs, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Elm Springs, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Gravette, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Gravette, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Springdale, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Springdale, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Cave Springs, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Cave Springs, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Lowell, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Lowell, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Centerton, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Centerton, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Cassville, MO · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Cassville, MO · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Goshen, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Goshen, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Tontitown, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Tontitown, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Decatur, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Decatur, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Noel, MO · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Noel, MO · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Pea Ridge, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Manager, Workforce Planning
Pea Ridge, AR · On-site
$80K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.
Workforce Management Intraday Analyst information
See salary details
$38.5K - $50.7K
6% of jobs
$59.6K is the 25th percentile. Wages below this are outliers.
$50.7K - $62.9K
26% of jobs
$62.9K - $75K
7% of jobs
The median wage is $86.1K / yr.
$75K - $87.2K
12% of jobs
$87.2K - $99.4K
18% of jobs
$99.4K - $111.6K
0% of jobs
$111.6K - $123.8K
5% of jobs
$124.4K is the 75th percentile. Wages above this are outliers.
$123.8K - $136K
10% of jobs
$136K - $148.1K
1% of jobs
$148.1K - $160.3K
14% of jobs
$160.3K - $172.5K
1% of jobs
$38.5K
$97.6K
$172.5K
How much do workforce management intraday analyst jobs pay per year?
As of Aug 19, 2026, the average yearly pay for workforce management intraday analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.
What is a workforce management intraday analyst?
A Workforce Management Intraday Analyst monitors real-time call center operations to ensure staffing levels align with customer demand. They analyze intraday performance metrics, track schedule adherence, and make adjustments to optimize service levels. Their role involves collaborating with different teams to manage workloads, reallocate resources, and minimize service disruptions. Effective decision-making and strong analytical skills are essential for success in this role.
What does a workforce management intraday analyst do?
As a Workforce Management Intraday Analyst, your daily responsibilities include monitoring real-time call volume and agent adherence, making intraday schedule adjustments, and communicating with operations teams to address staffing gaps. You proactively analyze data to anticipate potential service level concerns and implement plans to optimize resource allocation throughout the day. The role often involves collaborating closely with contact center leaders, team supervisors, and workforce planners to ensure business goals and customer expectations are met. You may also participate in reporting and post-interval analysis to drive continuous improvement.
What are the key skills and qualifications needed to thrive in the workforce management intraday analyst position?
To thrive as a Workforce Management Intraday Analyst, you need strong analytical skills, proficiency in data interpretation, and experience in workforce planning or contact center operations, often supported by a degree in business, mathematics, or a related field. Familiarity with workforce management software such as NICE, Verint, or Genesys, as well as advanced Excel skills, is typically required. Attention to detail, effective communication, and the ability to remain calm under pressure are valuable soft skills for this role. These competencies are essential to ensure accurate staffing, real-time issue resolution, and optimal service levels in fast-paced environments.
More about Workforce Management Intraday Analyst jobs
What states have the most Workforce Management Intraday Analyst jobs?
States with the most job openings for Workforce Management Intraday Analyst jobs include:
What job categories do people searching Workforce Management Intraday Analyst jobs look for?
The top searched job categories for Workforce Management Intraday Analyst jobs are:
Full-time
Re-posted 14 days ago
Job description
Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
The Workforce Management Specialist is responsible for ensuring the right people are scheduled at the right time to meet operational demand, service-level objectives, and labor cost targets. The role spans scheduling, intraday monitoring, and performance reporting, leveraging WFM platforms (e.g., NICE/IEX/Salesforce) and partnering closely with Operations and Vendors.
Responsibilities
- Scheduling Optimization: Designs fair, compliant schedules maximizing coverage and efficiency.
- Real-Time Decisioning: Acts quickly on live signals to protect SLAs and productivity.
- Data Storytelling: Packages insights into clear narratives for operators and executives.
- Tool Savvy: Comfortable with WFM platforms and spreadsheets; contributes to tool/process rollouts.
- Key performance indicators Service Level / ASA / Abandon Rate achieved versus plan. Schedule Adherence & Interval Compliance across teams. Occupancy and Shrinkage within targets. Cost-to-Serve / Labor Utilization improvements versus baseline.
- Monitors real-time ACD work state of agents, schedule and break adherence, and agents exceeding thresholds.
- Flexible shifts aligned to operational windows; occasional evenings/weekends during peak periods or events; cross-functional collaboration with multiple departments.
- Conducts analyses and recommends solutions to real-time performance issues with the Operations Management Team.
- Approves discretionary activities to increase occupancy and take advantage of high availability.
- Administration of intraday schedule changes.
- Delivers regular and ad-hoc reports on time as requested by the internal and external clients.
- Performs other duties and assignments as directed.
- Work closely with the operations team to analyze and help improve their delivery processes
- Hold yourself accountable for measurable, high-quality, and timely results.
- Care for Hard Rock brand by holding self accountable by being a brand ambassador.
- Comply with all departmental and company policies, including Seminole Gaming's and Hard Rock's business ethics guidelines and property-specific protocols.
- Assist with projects and other duties as requested or assigned
Qualifications
- 2 to 4+ years in Workforce Management (scheduling, intraday) or adjacent operations analytics roles.
- Proficiency with WFM software (e.g., NICE/IEX/Salesforce) and advanced Excel/Sheets.
- Strong analytical and problem-solving skills; ability to translate data into actionable staffing decisions.
- Clear communication and stakeholder partnering across Operations, Vendor BPOs.
- Ability to create reports in Excel and forecast results
- Attention to detail and a high level of accuracy
- Ability to multitask, focus, and complete reports for extended periods
- Experience managing schedules and KPIs in multi-site or global operations.
- Familiarity with labor agreements and equity in scheduling practices.
- Exposure to contact center metrics and intraday methodologies.
- Bachelor's degree in Business, Operations, Statistics, or related field (or equivalent experience).