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Workforce Management Intraday Analyst Jobs (NOW HIRING)

Lantern

Workforce Management Analyst

Dallas, TX · On-site

JOB OVERVIEW The WFM Analyst, Member Services, is responsible for intraday service delivery to ... Intraday Management & Adjustments * Execute intraday adjustments and recommend targeted levers ...

Lantern

Workforce Management Analyst

Dallas, TX · On-site

JOB OVERVIEW The WFM Analyst, Member Services, is responsible for intraday service delivery to ... Intraday Management & Adjustments * Execute intraday adjustments and recommend targeted levers ...

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Workforce Management Intraday Analyst information

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$38.5K

$97.6K

$172.5K

How much do workforce management intraday analyst jobs pay per year?

As of Jun 19, 2026, the average yearly pay for workforce management intraday analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a Workforce Management Intraday Analyst job?

A Workforce Management Intraday Analyst monitors real-time call center operations to ensure staffing levels align with customer demand. They analyze intraday performance metrics, track schedule adherence, and make adjustments to optimize service levels. Their role involves collaborating with different teams to manage workloads, reallocate resources, and minimize service disruptions. Effective decision-making and strong analytical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Workforce Management Intraday Analyst position, and why are they important?

To thrive as a Workforce Management Intraday Analyst, you need strong analytical skills, proficiency in data interpretation, and experience in workforce planning or contact center operations, often supported by a degree in business, mathematics, or a related field. Familiarity with workforce management software such as NICE, Verint, or Genesys, as well as advanced Excel skills, is typically required. Attention to detail, effective communication, and the ability to remain calm under pressure are valuable soft skills for this role. These competencies are essential to ensure accurate staffing, real-time issue resolution, and optimal service levels in fast-paced environments.

What are the typical daily responsibilities of a Workforce Management Intraday Analyst?

As a Workforce Management Intraday Analyst, your daily responsibilities include monitoring real-time call volume and agent adherence, making intraday schedule adjustments, and communicating with operations teams to address staffing gaps. You proactively analyze data to anticipate potential service level concerns and implement plans to optimize resource allocation throughout the day. The role often involves collaborating closely with contact center leaders, team supervisors, and workforce planners to ensure business goals and customer expectations are met. You may also participate in reporting and post-interval analysis to drive continuous improvement.

More about Workforce Management Intraday Analyst jobs
What states have the most Workforce Management Intraday Analyst jobs? States with the most job openings for Workforce Management Intraday Analyst jobs include:
What job categories do people searching Workforce Management Intraday Analyst jobs look for? The top searched job categories for Workforce Management Intraday Analyst jobs are:
Workforce Management Intraday Analyst jobs near you
Infographic showing various Workforce Management Intraday Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 87% Full Time, 10% Part Time, and 1% Contract. Highlights an 82% Physical, 10% Hybrid, and 8% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
Workforce Management Analyst

Workforce Management Analyst

Crisis Connections

Seattle, WA

$68K - $75K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Description

Workforce Management Analyst

Full-Time | Hybrid - Seattle, WA  - Washington residency required
Salary Range: $68,344 - $75,938

Shift:  Swing shift (4:00 PM-12:00 AM) through August, transitioning to overnight (12:00 AM-8:00 AM) thereafter.

Be part of something growing - and meaningful


This is a new position driven by organizational growth, reflecting the increasing demand for Crisis Connections' life-saving services. As our impact expands, so does our need for strong workforce planning to ensure help is always available when people reach out in moments of physical, emotional, and financial crisis.


As a Workforce Management Analyst, you won't just support operations - you'll help shape how our contact center scales, responds, and evolves. Your work will directly enable frontline staff to show up for individuals facing crisis across our community.

About Crisis Connections

Crisis Connections connects people in physical, emotional, and financial crisis to compassionate support and critical resources. We serve all people, with an emphasis on King County residents, and we are guided by values of care, inclusion, and empowerment. As demand for our services grows, we are investing in the systems and people that make our mission possible.

In this highly visible and impactful role, you will:

  • Forecast contact volume using historical data and real-time trends
  • Build and maintain staffing plans and schedules to ensure reliable coverage
  • Monitor queues, service levels, and agent adherence throughout the day
  • Make real-time, intraday adjustments to respond to spikes in demand or emergencies
  • Support surge staffing and contingency planning during high-volume or crisis events
  • Analyze performance metrics and identify trends, gaps, and opportunities
  • Produce regular and ad-hoc reports for operations and clinical leadership
  • Collaborate closely with operations and clinical teams to align staffing with service goals
  • Help balance service level targets with staff well-being and sustainable workloads

This role offers the opportunity to influence how a growing organization plans for the future while making an immediate difference every day.

Requirements

What You Bring

  • Experience in a contact center environment (inbound and/or outbound)
  • 2-3 years of workforce management experience, especially in forecasting or scheduling
  • Strong Excel skills and comfort working with data and reports.
  • Experience with Business Intelligence software (Power BI/Tableau)
  • Familiarity with workforce management or contact center scheduling tools
  • Ability to stay calm, adaptable, and collaborative in fast-changing situations
  • Experience with tools such as NICE/IEX, Five9, Genesys, Blue Pumpkin, or similar platforms is a plus but not required.

Why You'll Love Working Here


We believe thriving employees fuel a thriving mission. At Crisis Connections, you'll join a growing organization that values inclusion, authenticity, and professional growth.


Our benefits include:

  • 100% employer-paid medical, dental, and vision coverage
  • Generous paid time off and 12 paid holidays
  • ORCA transit pass discount and free parking
  • Retirement plan and flexible spending accounts
  • Short-term and long-term disability options
  • Opportunities to grow alongside an expanding mission-driven organization

Equal Opportunity Employer

Crisis Connections is an equal opportunity employer. We value a workforce that reflects the diverse communities we serve and are committed to creating a workplace where employees feel a sense of belonging and are valued for their contributions and unique perspectives.

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