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Workforce Planning Manager Jobs (NOW HIRING)

Clarest Health

Workforce Planning Manager

Phoenix, AZ · On-site

$100K - $110K/yr

As a Workforce Planning Manager , you will support the design, implementation, and optimization of Workforce Management (WFM) systems and processes. This role is responsible for delivering workforce ...

Clarest Health

Workforce Planning Manager

Phoenix, AZ · On-site +1

$100K - $110K/yr

As a Workforce Planning Manager , you will support the design, implementation, and optimization of Workforce Management (WFM) systems and processes. This role is responsible for delivering workforce ...

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How much do workforce planning manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for workforce planning manager in the United States is $39.75, according to ZipRecruiter salary data. Most workers in this role earn between $32.69 and $43.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Planning Manager, and why are they important?

To thrive as a Workforce Planning Manager, you need strong analytical skills, an understanding of HR principles, and experience in workforce strategy, typically supported by a degree in business, HR, or a related field. Familiarity with workforce analytics platforms, HRIS systems, and data visualization tools, as well as certifications like SHRM or CIPD, is highly valuable. Excellent communication, stakeholder management, and problem-solving abilities help you influence decision-makers and drive effective planning initiatives. These skills ensure optimal staffing levels, improved business performance, and agile responses to organizational needs.

How does a Workforce Planning Manager typically collaborate with other departments to ensure effective staffing strategies?

A Workforce Planning Manager works closely with HR, finance, and department heads to align staffing plans with organizational goals and budget constraints. This involves regular meetings to understand future project demands, skill gaps, and succession plans. By fostering cross-functional communication, the manager ensures that recruitment and workforce development initiatives are proactive and data-driven, helping the organization remain agile and competitive. Collaboration also helps anticipate challenges, such as talent shortages or changes in business priorities, allowing for timely adjustments to staffing strategies.

What does a Workforce Planning Manager do?

A Workforce Planning Manager is responsible for analyzing and forecasting an organization's staffing needs to ensure the right number of employees with the appropriate skills are available when needed. They work closely with HR, finance, and department leaders to develop strategies for recruiting, retaining, and allocating talent. Their goal is to optimize workforce productivity, manage costs, and support the organization's long-term objectives by anticipating future labor demands and addressing any gaps.

What is the difference between Workforce Planning Manager vs Workforce Analyst?

AspectWorkforce Planning ManagerWorkforce Analyst
CredentialsBachelor's degree in HR, Business, or related field; often with experience in workforce planningBachelor's degree in HR, Business, Data Analysis, or related field; often with analytical skills
Work EnvironmentStrategic planning teams, HR departments, corporate officesData analysis teams, HR departments, operational units
Employer & Industry UsageUsed in large organizations across industries for strategic workforce planningCommon in HR and analytics departments for data-driven insights

The Workforce Planning Manager focuses on developing strategic staffing plans and forecasting future workforce needs, while the Workforce Analyst primarily analyzes data to support workforce decisions. Both roles require analytical skills and HR knowledge but differ in scope and seniority.

More about Workforce Planning Manager jobs
What cities are hiring for Workforce Planning Manager jobs? Cities with the most Workforce Planning Manager job openings:
What are the most commonly searched types of Workforce Planning jobs? The most popular types of Workforce Planning jobs are:
What states have the most Workforce Planning Manager jobs? States with the most job openings for Workforce Planning Manager jobs include:
What job categories do people searching Workforce Planning Manager jobs look for? The top searched job categories for Workforce Planning Manager jobs are:
Workforce Planning Manager jobs near you
Infographic showing various Workforce Planning Manager job openings in the United States as of May 2026, with employment types broken down into 69% Full Time, 26% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 7% Hybrid, and 3% Remote job distribution, with an average salary of $82,684 per year, or $39.8 per hour.
Workforce Planning Manager

Workforce Planning Manager

Clarest Health

Phoenix, AZ • On-site

$100K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Clarest Health rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

21st of 97 rated pharmacies

Job description

Description
CSS Health (a division of Clarest Health) is a software company that supports health insurance companies by providing software solutions and outsourced services. We license software to help manage medical programs, particularly the Medication Therapy Management (MTM) Program required by CMS for Medicare Part D. We also offer outsourced MTM services, utilizing our team of pharmacists, clinicians, and support staff to conduct Comprehensive Medication Reviews (CMRs) for our clients' members. These reviews are crucial for maintaining high star ratings in Medicare Part D programs.
At Clarest Health, we are dedicated to transforming patient care by providing innovative and efficient pharmacy services to healthcare facilities. Our commitment to excellence ensures that our automated dispensing solutions streamline medication management, improve patient outcomes, and enhance the overall efficiency of healthcare operations. As a part of the Clarest Health team, you'll be contributing to a mission-driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation.
As a Workforce Planning Manager, you will support the design, implementation, and optimization of Workforce Management (WFM) systems and processes. This role is responsible for delivering workforce planning initiatives, maintaining and enhancing WFM tools, and driving data-informed labor strategies. You will balance strategic planning with hands-on execution to improve staffing, scheduling, and operational efficiency.
Location: Remote or Phoenix, AZ (Hybrid)
Salary : $100,000 - $110,000 (Exempt)
Schedule: 9AM - 5PM EST (Flexible with business needs)
What We Offer:
  • Comprehensive Medical, Dental and Vision Insurance (as low as $13.33/pay)
  • Paid Time Off
  • Free Virtual Care - Telemedicine
  • 401k with company match
  • Referral Bonuses
  • Life Insurance
  • Make a difference in the lives of others!
  • We are growing and that means more opportunities

Key Responsibilities:
  • Manage the Workforce Management System to ensure successful implementation of strategy and project plans within established deadlines.
  • Own labor hours and staffing forecasting models for a defined functional area, leveraging transactional data and time standards to ensure forecasts align with business-specific needs.
  • Coordinate internal Time and Motion studies for office processes to ensure current processes are accounted for and new processes are correctly measured and reflected in the Labor Model.
  • Model the fiscal impact of Workforce Management results, evaluate seasonal fluctuations and assess the need to adjust productivity scales.
  • Partner with Operations to support workload planning and task assignments; leverage Workforce Management to support the task management platform.
  • Build strong relationships with Operations, Business Intelligence, and HR teams to proactively address friction points and/or opportunities.
  • Support project rollout strategies by developing training plans that are intuitive to execute, which will drive adoption and effectiveness throughout the life cycle of the Workforce Management System.
  • Demonstrate the ability to represent the end user perspective when considering systemic changes.
  • Own the development, execution, and maintenance of training documentation and operations manuals for operational and system changes, while partnering with support teams to deliver system training to end-users.
  • Support the creation of labor reporting for leaders to ensure they have the data to manage payroll, staffing, scheduling optimization, and productivity.
  • Manage vendor relationships, including performance oversight, issue resolution, and accountability for system enhancements and deliverables.
  • Support of projects and objectives as assigned.
  • The ability to adhere to Clarest's Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer

Qualifications:
  • Bachelor's degree in Mathematics, Statistics, Finance, or a related field, or an equivalent combination of education, training, and experience

Skills + Abilities:
  • 6+ years of experience in Workforce Management, Operations, Project Management, and Analytics.
  • Experience conducting Time and Motion studies and applying findings to labor modeling.
  • Expertise with Workforce Management platforms (e.g., NICE, Verint, Genesys).
  • Strong proficiency in analytical tools such as Excel, SQL, Tableau, or Power BI.
  • Demonstrated ability to synthesize complex data sets into clear, actionable insights and effectively communicate findings to stakeholders at all levels.
  • Experience working in healthcare and/or call center environments, with a focus on solving complex labor and scheduling challenges.
  • Natural curiosity and a proactive approach to problem-solving.
  • Strong analytical and critical-thinking skills to identify opportunities and drive business improvements.
  • Ability to quickly learn and adapt to new technologies.
  • Exceptional customer service mindset with a focus on internal and external stakeholders.
  • Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
  • Strong time management and organizational skills, with the ability to manage multiple projects and meet deadlines.
  • Ability to handle multiple priorities simultaneously while maintaining high-quality output.

We are accepting applications for this role for the next 5 days. We encourage interested candidates to apply as soon as possible for full consideration.
Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.

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