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Workforce Planning Manager Jobs (NOW HIRING)

Aqua Corp.

VP Workforce Planning

New York, NY

Aqua Corp invites you to consider a Workforce Planning Manager position located in the New York City area. The Aqua Corp Team has a philosophy that a company is the sum of its employees, we strive to ...

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How much do workforce planning manager jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for workforce planning manager in the United States is $39.75, according to ZipRecruiter salary data. Most workers in this role earn between $32.69 and $43.75 per hour, depending on experience, location, and employer.

How does a Workforce Planning Manager typically collaborate with other departments to ensure effective staffing strategies?

A Workforce Planning Manager works closely with HR, finance, and department heads to align staffing plans with organizational goals and budget constraints. This involves regular meetings to understand future project demands, skill gaps, and succession plans. By fostering cross-functional communication, the manager ensures that recruitment and workforce development initiatives are proactive and data-driven, helping the organization remain agile and competitive. Collaboration also helps anticipate challenges, such as talent shortages or changes in business priorities, allowing for timely adjustments to staffing strategies.

What is the difference between Workforce Planning Manager vs Workforce Analyst?

AspectWorkforce Planning ManagerWorkforce Analyst
CredentialsBachelor's degree in HR, Business, or related field; often with experience in workforce planningBachelor's degree in HR, Business, Data Analysis, or related field; often with analytical skills
Work EnvironmentStrategic planning teams, HR departments, corporate officesData analysis teams, HR departments, operational units
Employer & Industry UsageUsed in large organizations across industries for strategic workforce planningCommon in HR and analytics departments for data-driven insights

The Workforce Planning Manager focuses on developing strategic staffing plans and forecasting future workforce needs, while the Workforce Analyst primarily analyzes data to support workforce decisions. Both roles require analytical skills and HR knowledge but differ in scope and seniority.

What does a Workforce Planning Manager do?

A Workforce Planning Manager is responsible for analyzing and forecasting an organization's staffing needs to ensure the right number of employees with the appropriate skills are available when needed. They work closely with HR, finance, and department leaders to develop strategies for recruiting, retaining, and allocating talent. Their goal is to optimize workforce productivity, manage costs, and support the organization's long-term objectives by anticipating future labor demands and addressing any gaps.

What are the key skills and qualifications needed to thrive as a Workforce Planning Manager, and why are they important?

To thrive as a Workforce Planning Manager, you need strong analytical skills, an understanding of HR principles, and experience in workforce strategy, typically supported by a degree in business, HR, or a related field. Familiarity with workforce analytics platforms, HRIS systems, and data visualization tools, as well as certifications like SHRM or CIPD, is highly valuable. Excellent communication, stakeholder management, and problem-solving abilities help you influence decision-makers and drive effective planning initiatives. These skills ensure optimal staffing levels, improved business performance, and agile responses to organizational needs.
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What cities are hiring for Workforce Planning Manager jobs? Cities with the most Workforce Planning Manager job openings:
What are the most commonly searched types of Workforce Planning jobs? The most popular types of Workforce Planning jobs are:
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What job categories do people searching Workforce Planning Manager jobs look for? The top searched job categories for Workforce Planning Manager jobs are:
Workforce Planning Manager jobs near you
Infographic showing various Workforce Planning Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $82,684 per year, or $39.8 per hour.
Analyst, Workforce Planning

Analyst, Workforce Planning

Holland America Group

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Holland America Line rating

6.5

Company rating: 6.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

7th of 9 rated cruise lines

Job description


The Workforce Planning Tracking and Real Time Analyst is responsible for analyzing call volume, staffing levels, schedule adherence, and call center performance data to ensure that KPIs are being met. They are to identify and anticipate issues; react to changing situations with solutions, timelines, and a sense of urgency. Provide reports and recommendations to management on calls trends and performance levels. Perform other job-related functions as assigned.
Responsibilities
  • Analyze call volume and staffing needs to determine overtime, and undertime and communicate to contact center teams on needed coverage to ensure KPIs are being met. Analyze trends and variances to call levels to determine if they are within acceptable ranges of the forecast plan. These include call volume, AHT, and staff shrinkage. When needed provide previous day analysis detailing the reason for not meeting KPIs, operations actions, and end results based on the plan of action.
  • Monitor real-time adherence/staffing and communicate with the contact center team to ensure on/off phone activity is managed efficiently throughout the day. Based on agent performance metrics, make recommendations to management based on Key Performance Indicators, (KPIs) level gaps and needs. Monitor outsourcing contact center partner staffing levels and utilization.
  • Manage scheduling and optimization of exceptions for activities such as seminars; training, meetings, breakout sessions, coaching, and town hall events based on staffing demands and without impacting service levels.
  • Analyze and generate call count reports to senior leadership with call volume, AHT, staffing, and booking information including detailed explanation for any unexpected variances and missed KPIs.
  • Maintain eWorkforce Management software (NICE IEX ); including adding new hires, changes to department, supervisors, and removal of associates upon resignation/termination. Ensure staffing numbers are accurate and updated within NICE IEX and NICE CXONE . Provide NICE Webstation training for Contact Center new hires.
  • Analyze and maintain the entitlements, (PTO, Sick Floating Holiday), and group allowance within the Workforce Management tool, based on historical trends and staffing levels. Based on the analysis, provide the time off allowances for the contact center workforce to adjust according. Manage the PTO bid process to ensure compliance with the ranking system rules. Analyze PTO submissions and approve/deny based on their effect on operations.
  • Meets with call center Coaches/Managers to maintain strong relationships by collaborating with them on identified opportunities for improvement in both efficiency and agent satisfaction. Support call center coaches on reviewing schedule adherence and changes in trends.
  • Analyze and adjust agent skill levels based on the WFP Matrix and make necessary recommendations to ensure efficiencies and meeting KPIs.
  • Performs other duties as assigned

Requirements
  • 1-2 years of Wokrkforce Planning experience required. 2 years of Contact Center experience
  • Bachelor's Degree preferred in Human Resources, Business, Organizational Development, or related field.
  • Microsoft Office, including Excel proficiency.
  • Strong analytical skills to manage and report metrics such as Abandon Rate, Average Speed of Answer, (ASA), , Handle Times, SLA, Utilization.
  • Understanding of KPIs and how they impact business results.
  • Ability to define problems, collect data, establish facts, and draw a valid conclusion.
  • Strong analytical, organizational, and communication skills.
  • Experience of tracking and reporting service performance.
  • Ability to work with minimal supervision.
  • Assertive, professional demeanor.
  • Comfortable and familiar with working from remote location including technical skills required, time management, and self-starter.
  • Adaptability and flexibility in their work schedules.
  • Proficient in Workforce Management Software/Tool - NICE IEX and NiCE CXONE, including preparing ADHOC reports.
  • This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival's remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
  • Health Benefits:
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits:
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off:
    • Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion.
    • Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
    • Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
  • Other Benefits:
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement

#CCL
#LI-CM1
#LI-Hybrid
About Us
About Us
At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

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