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Workforce Planner Jobs (NOW HIRING)

Black Box

Workforce Planner

Plano, TX · On-site

Overview The Workforce Planner is responsible for forecasting, planning, and managing staffing needs across multiple accounts to ensure optimal service delivery and operational efficiency. This role ...

BLACK BOX

Workforce Planner

Plano, TX

Overview The Workforce Planner is responsible for forecasting, planning, and managing staffing needs across multiple accounts to ensure optimal service delivery and operational efficiency. This role ...

Black Box Corporation

Workforce Planner

Plano, TX

Overview The Workforce Planner is responsible for forecasting, planning, and managing staffing needs across multiple accounts to ensure optimal service delivery and operational efficiency. This role ...

County of Chester, PA

Workforce Planner II

PA · On-site +1

$56K/yr

Workforce Development Opening Date: 07/25/2025 Closing Date: Continuous Weekly Hours: 35 Shift: 8:30 am to 4:30 pm Summary The Planner II is responsible for ensuring compliance with federal, state ...

Travis Credit Union

Assoc. Workforce Planner

Vacaville, CA · Hybrid

$33.46 - $41.33/hr

Travis Credit Union's (TCU) Workforce Planner oversees the staffing and scheduling functions of the Contact Center optimizing schedules to support the achievement of service level standards and ...

County of Chester

Workforce Planner II

West Chester, PA · Hybrid

$56K/yr

Summary The Planner II is responsible for ensuring compliance with federal, state and local funding regulations through annual plans, performance reports and application processes and for developing ...

RingCentral, Inc

Resource Planner

Belmont, CA · Hybrid

Administer and maintain workforce planning systems. Accurately forecast, create schedules and adjust staffing based on real time data. Ensuring rostering and scheduling is logistically sound ...

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Workforce Planner information

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$31.5K

$74.1K

$145K

How much do workforce planner jobs pay per year?

As of Jun 6, 2026, the average yearly pay for workforce planner in the United States is $74,075.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Planner vs Workforce Analyst?

AspectWorkforce PlannerWorkforce Analyst
Primary FocusStrategic staffing and long-term workforce planningData analysis and reporting on workforce metrics
Required SkillsForecasting, planning, project managementData analysis, Excel, reporting tools
Work EnvironmentHR departments, strategic planning teamsHR, operations, analytics teams
CertificationsHR certifications, workforce planning coursesData analysis certifications, Excel expertise

While both roles support workforce management, Workforce Planners focus on strategic staffing and future planning, whereas Workforce Analysts analyze current workforce data to inform decisions. The roles often collaborate but serve different functions within HR and operations teams.

What are the key skills and qualifications needed to thrive as a Workforce Planner, and why are they important?

To thrive as a Workforce Planner, you need strong analytical abilities, knowledge of workforce management principles, and typically a degree in business, HR, or a related field. Proficiency with workforce management software (like Kronos or SAP SuccessFactors), Excel, and data analysis tools is essential. Excellent communication, problem-solving skills, and the ability to collaborate across departments help you stand out in this role. These skills ensure optimal staffing, cost efficiency, and alignment of labor resources with organizational goals.

How does a Workforce Planner typically collaborate with department managers to forecast staffing needs?

Workforce Planners regularly meet with department managers to analyze current workforce data, discuss upcoming projects, and identify potential gaps in staffing. They use a combination of historical data, business goals, and predictive analytics to develop accurate forecasts. This collaboration ensures that staffing strategies align with organizational objectives, and helps managers prepare for seasonal fluctuations, expansions, or other changes. Effective communication and relationship-building are key, as Workforce Planners must balance both immediate and long-term staffing requirements.

What is a Workforce Planner?

A Workforce Planner is a professional responsible for analyzing, forecasting, and planning workforce supply and demand to ensure an organization has the right number of employees with the right skills at the right time. They use data and strategic planning to align staffing needs with business goals, often collaborating with HR and management teams. Their work helps organizations optimize productivity, control labor costs, and adapt to changing market conditions. Workforce Planners play a crucial role in talent management, succession planning, and organizational development.
More about Workforce Planner jobs
What cities are hiring for Workforce Planner jobs? Cities with the most Workforce Planner job openings:
What states have the most Workforce Planner jobs? States with the most job openings for Workforce Planner jobs include:
What job categories do people searching Workforce Planner jobs look for? The top searched job categories for Workforce Planner jobs are:
Workforce Planner jobs near you
Infographic showing various Workforce Planner job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $74,075 per year, or $35.6 per hour.
Workforce Planner

Workforce Planner

Black Box

Plano, TX • On-site

Full-time

Posted 26 days ago

Job description

Job Description
Overview
The Workforce Planner is responsible for forecasting, planning, and managing staffing needs across multiple accounts to ensure optimal service delivery and operational efficiency. This role partners closely with operations leaders, project managers, and sales teams to align workforce capacity with current demand and future opportunities. The Workforce Planner plays a critical role in balancing resources across break-fix activities, work orders, and large-scale projects while proactively anticipating staffing needs.
Position is located in office in Plano, TX
Key Responsibilities
Workforce Planning & Forecasting
  • Develop and maintain short- and long-term workforce plans across multiple accounts
  • Forecast headcount requirements based on:
    • Historical demand trends
    • Current workload (break-fix tickets, work orders)
    • Pipeline opportunities and anticipated business growth
  • Monitor capacity vs. demand and recommend staffing adjustments

Multi-Account Resource Management
  • Coordinate workforce allocation across multiple client accounts
  • Ensure appropriate staffing levels to meet SLA and operational targets
  • Prioritize and shift resources dynamically based on workload fluctuations

Operational Workload Management
  • Analyze and manage staffing needs across:
    • Break-fix ticket volumes
    • Work orders and scheduled work
    • Reactive vs. planned service demands
  • Identify trends, risks, and gaps in coverage

Project & Program Support
  • Partner with Project Managers to:
    • Plan staffing for large-scale or complex initiatives
    • Ensure workforce readiness and ramp-up timing
    • Support project execution with appropriate resource allocation
  • Track project-based resource utilization and performance

Demand Intake & Opportunity Planning
  • Incorporate demand signals from multiple sources, including:
    • Salesforce pipeline and upcoming sales opportunities
    • Local market intelligence (business relationships, email requests, informal channels)
  • Translate pipeline data into actionable workforce plans
  • Collaborate with Sales and Account teams on upcoming deals and staffing implications

Qualifications
Required
  • 1-2+ years of experience in workforce planning, operations planning, or resource management
  • Experience managing staffing across multiple accounts or business units
  • Strong analytical and forecasting skills
  • Proficiency in Excel (modeling, forecasting, data analysis)
  • Ability to manage competing priorities in a fast-paced environment

Preferred
  • Experience working with:
    • Ticketing systems (e.g., ServiceNow or similar)
    • CRM tools (e.g., Salesforce)
  • Background in operations, field services, or technical service environments
  • Experience supporting project-based staffing models

Key Competencies
  • Strategic planning and foresight
  • Data-driven decision making
  • Cross-functional collaboration
  • Problem solving and adaptability
  • Strong communication and stakeholder management

Success Measures
  • Accurate workforce forecasts (short- and long-term)
  • SLA adherence and operational performance
  • Effective staffing of projects and accounts
  • Minimal capacity gaps or overstaffing
  • Proactive identification of staffing risks and opportunities

Summary
This role serves as a central connector between operations, sales, and project delivery, ensuring the right people are in the right place at the right time-while anticipating what's coming next.
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