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Workforce Planner Jobs in Kansas (NOW HIRING)

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

Leads capacity planning efforts by evaluating historical trends, future volume projections ... Ensures workforce tools, platforms, and reporting dashboards are used effectively and updated as ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

Leads capacity planning efforts by evaluating historical trends, future volume projections ... Ensures workforce tools, platforms, and reporting dashboards are used effectively and updated as ...

MMGY Global

Media Planner

Overland Park, KS · Hybrid

We are looking for a Media Planner in Overland Park, KS , The Media Planner is responsible for end ... That's why we're focused on nurturing a workforce that is representative of the places we visit ...

Lochner

Aviation Planner

Lenexa, KS · On-site +1

... empowered workforce coming together to embrace the art of the possible and make a lasting ... Reviews and evaluates the work performed by planners; and monitors adherence to program ...

MMGY Global

Media Planner

Overland Park, KS · Hybrid

We are looking for a Media Planner in Overland Park, KS , The Media Planner is responsible for end ... That's why we're focused on nurturing a workforce that is representative of the places we visit

MMGY Global

Media Planner

Overland Park, KS · On-site +1

We are looking for a Media Planner in Overland Park, KS , The Media Planner is responsible for end ... That's why we're focused on nurturing a workforce that is representative of the places we visit

MMGY Global

Media Planner

Overland Park, KS · Hybrid

We are looking for a Media Planner in Overland Park, KS , The Media Planner is responsible for end ... That's why we're focused on nurturing a workforce that is representative of the places we visit

MASTER HW LOCHNER INC

Aviation Planner

Lenexa, KS · On-site

... empowered workforce coming together to embrace the art of the possible and make a lasting ... Reviews and evaluates the work performed by planners; and monitors adherence to program ...

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All JobsWorkforce Planner JobsWorkforce Planner Jobs in Kansas

Workforce Planner information

See Kansas salary details

$28.1K

$66.1K

$129.3K

How much do workforce planner jobs pay per year?

As of Jun 30, 2026, the average yearly pay for workforce planner in Kansas is $66,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $87,800.00 per year, depending on experience, location, and employer.

What jobs pay $2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as senior corporate executives, certain medical specialists like surgeons, and experienced legal professionals like trial lawyers. These positions often require advanced education, extensive experience, and sometimes certification or licensing, and they may involve high-pressure environments or significant responsibility.

What is the difference between Workforce Planner vs Workforce Analyst?

AspectWorkforce PlannerWorkforce Analyst
Primary FocusStrategic staffing and long-term workforce planningData analysis and reporting on workforce metrics
Required SkillsForecasting, planning, project managementData analysis, Excel, reporting tools
Work EnvironmentHR departments, strategic planning teamsHR, operations, analytics teams
CertificationsHR certifications, workforce planning coursesData analysis certifications, Excel expertise

While both roles support workforce management, Workforce Planners focus on strategic staffing and future planning, whereas Workforce Analysts analyze current workforce data to inform decisions. The roles often collaborate but serve different functions within HR and operations teams.

What are the key skills and qualifications needed to thrive as a Workforce Planner, and why are they important?

To thrive as a Workforce Planner, you need strong analytical abilities, knowledge of workforce management principles, and typically a degree in business, HR, or a related field. Proficiency with workforce management software (like Kronos or SAP SuccessFactors), Excel, and data analysis tools is essential. Excellent communication, problem-solving skills, and the ability to collaborate across departments help you stand out in this role. These skills ensure optimal staffing, cost efficiency, and alignment of labor resources with organizational goals.

How does a Workforce Planner typically collaborate with department managers to forecast staffing needs?

Workforce Planners regularly meet with department managers to analyze current workforce data, discuss upcoming projects, and identify potential gaps in staffing. They use a combination of historical data, business goals, and predictive analytics to develop accurate forecasts. This collaboration ensures that staffing strategies align with organizational objectives, and helps managers prepare for seasonal fluctuations, expansions, or other changes. Effective communication and relationship-building are key, as Workforce Planners must balance both immediate and long-term staffing requirements.

What do workforce planners do?

Workforce planners analyze an organization’s staffing needs and develop strategies to ensure the right number of employees with appropriate skills are available. They use data, forecasting tools, and labor market insights to align workforce supply with business goals, often collaborating with HR and management. Strong analytical skills and knowledge of workforce management software are essential for this role.

What is the role of a workforce planner?

A workforce planner is responsible for analyzing an organization’s staffing needs, developing strategies to meet future workforce demands, and ensuring the right talent is in place. They use data analysis, forecasting tools, and industry knowledge to optimize staffing levels, improve efficiency, and support organizational goals.

What job makes $10,000 a month without a degree?

A Workforce Planner typically does not earn $10,000 a month without a degree, as this role usually requires relevant education or experience. However, some high-paying jobs such as sales managers, real estate brokers, or skilled trades like electricians and plumbers can reach or exceed this income level through experience, certifications, and commissions. These roles often involve specialized skills, certifications, or licensing rather than formal degrees.

What is a Workforce Planner?

A Workforce Planner is a professional responsible for analyzing, forecasting, and planning workforce supply and demand to ensure an organization has the right number of employees with the right skills at the right time. They use data and strategic planning to align staffing needs with business goals, often collaborating with HR and management teams. Their work helps organizations optimize productivity, control labor costs, and adapt to changing market conditions. Workforce Planners play a crucial role in talent management, succession planning, and organizational development.
What are popular job titles related to Workforce Planner jobs in Kansas? For Workforce Planner jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Workforce Planner jobs in Kansas look for? The top searched job categories for Workforce Planner jobs in Kansas are:
Workforce Planner jobs near you
Infographic showing various Workforce Planner job openings in Kansas as of June 2026, with employment types broken down into 90% Full Time, 1% Part Time, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $66,063 per year, or $31.8 per hour.
Workforce Management Manager

Workforce Management Manager

MCI Careers

Wichita, KS

Full-time

Posted 16 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level performance across the operation. This role is responsible for aligning workforce plans with business needs, improving operational efficiency, and ensuring teams are positioned to deliver consistent and reliable customer support.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear direction, accurate data, and the tools needed to execute forecasting, scheduling, and real‑time management effectively.
  • Ensures all workforce-related requirements, deliverables, and reporting deadlines are completed accurately and on time, maintaining alignment with operational needs and client expectations.
  • Oversees the full forecasting cycle, including long‑term, short‑term, and intraday projections, and uses data insights to guide resource planning, staffing models, and service level strategies.
  • Leads capacity planning efforts by evaluating historical trends, future volume projections, shrinkage assumptions, and staffing constraints to ensure the organization is fully prepared to meet demand.
  • Develops and maintains scheduling strategies that balance operational efficiency, employee experience, and service level objectives, ensuring coverage aligns seamlessly with forecasted workloads.
  • Aligns staffing models with operational goals by collaborating with Operations, HR, and Finance to ensure headcount plans, hiring pipelines, and scheduling decisions support both productivity and service excellence.
  • Drives continuous improvements in workforce planning processes by analyzing performance trends, identifying process gaps, introducing automation opportunities, and optimizing workflows for greater accuracy and efficiency.
  • Partners with leadership to provide insights and recommendations on staffing risks, service level threats, and operational bottlenecks, enabling proactive decision‑making across the business.
  • Ensures workforce tools, platforms, and reporting dashboards are used effectively and updated as needed to support accurate forecasting and real‑time visibility.
  • Supports business continuity and contingency planning by preparing staffing scenarios, adjusting plans in response to unexpected volume changes, and coordinating mitigation strategies with cross-functional teams.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3+ years of Workforce Management experience in a complex contact center environment, demonstrating the ability to support high-volume operations, multi-skill queues, and dynamic staffing needs.
  • Strong expertise in forecasting, capacity planning, and scheduling, with proven ability to build accurate models, interpret historical trends, and adjust staffing plans in response to changing volumes or business conditions.
  • Leadership experience managing WFM teams, including coaching analysts, delegating responsibilities, and ensuring high performance across forecasting, scheduling, and real-time management functions.
  • Advanced analytical and reporting capabilities, with the ability to work with large datasets, identify performance trends, create actionable insights, and present data in a clear, operationally relevant manner.
  • Ability to translate workforce data into operational strategy, partnering with cross-functional teams to influence decision-making, staffing plans, budget discussions, and service-level improvement initiatives.
  • Hands‑on experience with real-time operations and service‑level recovery plans, including managing intraday adjustments, responding to unexpected volume spikes, and coordinating mitigation efforts with operations leadership.
  • Strong communication, stakeholder management, and problem-solving skills, with the ability to influence without authority and collaborate across departments.
  • High proficiency in WFM tools, Excel/Google Sheets, and reporting platforms, enabling accurate forecasting, schedule creation, and performance monitoring.
  • Deep understanding of contact center KPIs, such as SL, AHT, shrinkage, occupancy, interval alignment, and schedule adherence, and how they contribute to overall operational success.
Nice to Have
  • Certifications or advanced proficiency in major workforce management platforms.
  • Experience supporting multi-site, multi-language, or global operations, with exposure to varied staffing models, regional labor considerations, or time‑zone–based complexities.
  • Background in financial modeling, budget forecasting, or scenario planning, supporting long-term operational strategies, hiring plans, and cost optimization initiatives.
  • Experience implementing new WFM systems, automation tools, or reporting dashboards, contributing to the modernization and scalability of workforce planning functions.
  • Familiarity with AI-assisted forecasting, machine learning models, or advanced analytics, helping drive innovation in WFM processes.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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