Overview The RTA Team Lead owns live operations across multiple Lines of Business, ensuring queue stability, SLA protection, and strong operational execution in a 24/7 environment. This is a high ...
Overview The RTA Team Lead owns live operations across multiple Lines of Business, ensuring queue stability, SLA protection, and strong operational execution in a 24/7 environment. This is a high ...
Call Center Director
Lehi, UT · On-site
Experience in WFM (RTA and Forecasting). * Build and scale the Customer Care function as the organization continues rapid expansion across the US. * Foster a culture of compassion, accountability ...
Call Center Director
Lehi, UT · On-site
Experience in WFM (RTA and Forecasting). * Build and scale the Customer Care function as the organization continues rapid expansion across the US. * Foster a culture of compassion, accountability ...
Experience in WFM (RTA and Forecasting). * Build and scale the Customer Care function as the organization continues rapid expansion across the US. * Foster a culture of compassion, accountability ...
Experience in WFM (RTA and Forecasting). * Build and scale the Customer Care function as the organization continues rapid expansion across the US. * Foster a culture of compassion, accountability ...
Call Center Director
Lehi, UT · On-site
Experience in WFM (RTA and Forecasting). * Build and scale the Customer Care function as the organization continues rapid expansion across the US. * Foster a culture of compassion, accountability ...
Quick apply
Call Center Director
Lehi, UT · On-site
Experience in WFM (RTA and Forecasting). * Build and scale the Customer Care function as the organization continues rapid expansion across the US. * Foster a culture of compassion, accountability ...
Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently ... Monitors CMS and RTA to assist the management teams with acceptable agent adherence to schedules
Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently ... Monitors CMS and RTA to assist the management teams with acceptable agent adherence to schedules
Own the comprehensive WFM strategy across Customer Service, Application Verifications, Servicing & Collections, Fraud Operations, and QA/QI - spanning forecasting, capacity planning, RTA, schedule ...
Own the comprehensive WFM strategy across Customer Service, Application Verifications, Servicing & Collections, Fraud Operations, and QA/QI - spanning forecasting, capacity planning, RTA, schedule ...
OR · On-site
The Real-Time Analyst (RTA) team is at the forefront of agent interactions and provide insights ... WFM experience is required. Other things to note * This role can be worked from any U.S. location.
The Real-Time Analyst (RTA) team is at the forefront of agent interactions and provide insights ... WFM experience is required. Other things to note * This role can be worked from any U.S. location.
The Real-Time Analyst (RTA) team is at the forefront of agent interactions and provide insights ... WFM experience is required. Other things to note * This role can be worked from any U.S. location.
Director, Workforce Management
Altamonte Springs, FL · On-site
$125K - $132K/yr
... consistent RTA performance. They will review and approve any WFM-related process for implementation. To drive innovation, the Director is expected to utilize Artificial Intelligence (AI) and ...
Director, Workforce Management
Altamonte Springs, FL · On-site
$125K - $132K/yr
... consistent RTA performance. They will review and approve any WFM-related process for implementation. To drive innovation, the Director is expected to utilize Artificial Intelligence (AI) and ...
Real Time Specialist
$17.25 - $21.75/hr
The Call Center Workforce Management (WFM) Real-Time Specialist will partner with the Workforce ... The candidate should have good knowledge of RTA, scheduling, rostering, real-time monitoring ...
New
Real Time Specialist
$17.25 - $21.75/hr
The Call Center Workforce Management (WFM) Real-Time Specialist will partner with the Workforce ... The candidate should have good knowledge of RTA, scheduling, rostering, real-time monitoring ...
New
Supporting integration of WFM platform with Dayforce as needed. * Set the guidance and develop the responsibilities for the RTA resources. Required Minimum Experience and Education: * High school ...
Supporting integration of WFM platform with Dayforce as needed. * Set the guidance and develop the responsibilities for the RTA resources. Required Minimum Experience and Education: * High school ...
Supporting integration of WFM platform with Dayforce as needed. * Set the guidance and develop the responsibilities for the RTA resources. Required Minimum Experience and Education: * High school ...
Supporting integration of WFM platform with Dayforce as needed. * Set the guidance and develop the responsibilities for the RTA resources. Required Minimum Experience and Education: * High school ...
... g., RTA, Scheduler) for an inbound call center operation is preferred. * Demonstrated proficiency in Excel, Tableau, and SQL. * Experience in using WFM/Forecasting/Scheduling Software a must.
... g., RTA, Scheduler) for an inbound call center operation is preferred. * Demonstrated proficiency in Excel, Tableau, and SQL. * Experience in using WFM/Forecasting/Scheduling Software a must.
... g., RTA, Scheduler) for an inbound call center operation is preferred. * Demonstrated proficiency in Excel, Tableau, and SQL. * Experience in using WFM/Forecasting/Scheduling Software a must.
... g., RTA, Scheduler) for an inbound call center operation is preferred. * Demonstrated proficiency in Excel, Tableau, and SQL. * Experience in using WFM/Forecasting/Scheduling Software a must.
... g., RTA, Scheduler) for an inbound call center operation is preferred. * Demonstrated proficiency in Excel, Tableau, and SQL. * Experience in using WFM/Forecasting/Scheduling Software a must.
... g., RTA, Scheduler) for an inbound call center operation is preferred. * Demonstrated proficiency in Excel, Tableau, and SQL. * Experience in using WFM/Forecasting/Scheduling Software a must.
... g., RTA, Scheduler) for an inbound call center operation is preferred. * Demonstrated proficiency in Excel, Tableau, and SQL. * Experience in using WFM/Forecasting/Scheduling Software a must.
Quick apply
... g., RTA, Scheduler) for an inbound call center operation is preferred. * Demonstrated proficiency in Excel, Tableau, and SQL. * Experience in using WFM/Forecasting/Scheduling Software a must.
CS Workforce Specialist II
Louisville, KY · On-site
... RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level ... Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or ...
CS Workforce Specialist II
Louisville, KY · On-site
... RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level ... Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or ...
... RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level ... Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or ...
... RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level ... Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or ...
... RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level ... Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or ...
... RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level ... Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or ...
Real Time Specialist
Chicago, IL · On-site
The Call Center Workforce Management (WFM) Real-Time Specialist will partner with the Workforce ... The candidate should have good knowledge of RTA, scheduling, rostering, real-time monitoring ...
Real Time Specialist
Chicago, IL · On-site
The Call Center Workforce Management (WFM) Real-Time Specialist will partner with the Workforce ... The candidate should have good knowledge of RTA, scheduling, rostering, real-time monitoring ...
Wfm Rta information
See salary details
$43K - $44.9K
12% of jobs
$44.9K - $46.7K
8% of jobs
$47.9K is the 25th percentile. Wages below this are outliers.
$46.7K - $48.6K
9% of jobs
$48.6K - $50.5K
14% of jobs
The median wage is $51K / yr.
$50.5K - $52.3K
28% of jobs
$52.8K is the 75th percentile. Wages above this are outliers.
$52.3K - $54.2K
16% of jobs
$54.2K - $56K
2% of jobs
$56K - $57.9K
2% of jobs
$57.9K - $59.8K
2% of jobs
$59.8K - $61.6K
0% of jobs
$61.6K - $63.5K
7% of jobs
$43K
$52K
$63.5K
How much do wfm rta jobs pay per year?
As of May 31, 2026, the average yearly pay for wfm rta in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.
What is a WFM RTA job?
A Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time adherence, staffing levels, and service level performance in a call center or customer support environment. They analyze data to ensure efficient workforce allocation, make intraday adjustments, and provide recommendations to optimize productivity. Their role helps maintain operational efficiency and ensures customer service goals are met.
What are the key skills and qualifications needed to thrive in the Wfm Rta position, and why are they important?
To thrive as a WFM RTA (Workforce Management Real-Time Analyst), you need strong analytical skills, attention to detail, and a background in workforce planning or contact center operations. Familiarity with WFM platforms such as NICE, Verint, or Genesys, along with proficiency in Excel and reporting tools, is typically required. Excellent communication, problem-solving abilities, and the capacity to stay calm under pressure help individuals excel in dynamic, fast-paced environments. These skills ensure accurate real-time monitoring, rapid responses to staffing issues, and optimal service levels for the business.
What are the typical day-to-day responsibilities of a WFM RTA in a contact center environment?
As a WFM RTA, your day is primarily spent monitoring live contact center activity to ensure schedules are being followed and that service level targets are met. You'll track agent adherence, report on queue volumes, identify coverage gaps, and make real-time adjustments such as reallocating staff or escalating issues. Collaboration with team leads and supervisors is routine to resolve attendance or performance issues quickly. This role requires quick thinking and effective communication to keep both staffing and operations aligned with business needs throughout the day.
More about Wfm Rta jobs
What are the most commonly searched types of Wfm Rta jobs? The most popular types of Wfm Rta jobs are:
What states have the most Wfm Rta jobs? States with the most job openings for Wfm Rta jobs include:
What job categories do people searching Wfm Rta jobs look for? The top searched job categories for Wfm Rta jobs are:
Job description
About Clipboard
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We're the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Overview
The RTA Team Lead owns live operations across multiple Lines of Business, ensuring queue stability, SLA protection, and strong operational execution in a 24/7 environment. This is a high-ownership leadership role for someone who thrives under pressure, operates with strong judgment and can lead both people and processes at a high level.
The ideal candidate combines operational thinking, technical proficiency, and strong communication skills to drive clarity, accountability, and continuous improvement across the organization.
What You'll Do
Hiring Process
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We're the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Overview
The RTA Team Lead owns live operations across multiple Lines of Business, ensuring queue stability, SLA protection, and strong operational execution in a 24/7 environment. This is a high-ownership leadership role for someone who thrives under pressure, operates with strong judgment and can lead both people and processes at a high level.
The ideal candidate combines operational thinking, technical proficiency, and strong communication skills to drive clarity, accountability, and continuous improvement across the organization.
What You'll Do
- Own the end-to-end daily operations of the RTA function across all Lines of Business, ensuring queue stability and SLA adherence
- Act as the primary source of truth for live operations, driving root cause analysis and operational decision-making during critical incidents
- Lead and develop a team of RTAs by establishing high performance standards, coaching toward autonomy, and creating a culture of operational ownership
- Build scalable queue management frameworks and evolve operational playbooks to reduce dependency on tribal knowledge
- Continuously evaluate and improve existing SOPs, workflows, and escalation processes using first-principles thinking
- Partner cross-functionally with Workforce Management, Operations, Vendor Management, and Leadership teams to provide operational clarity and drive alignment
- Maintain strong technical proficiency in Google Sheets and operational tooling to build models, automate workflows, and support forensic investigations
- Provide concise, executive-level operational narratives that communicate business impact, operational risks, and recommended actions clearly
- Proven experience leading Real Time Analysts, Workforce Management teams, or live operations functions in high-volume environments
- Strong operational judgment with the ability to remain calm and decisive during high-pressure incidents or service disruptions
- Exceptional analytical and investigative skills with deep proficiency in Google Sheets, queue analysis, and operational modeling
- A high-accountability operator who takes ownership of outcomes and proactively mitigates operational risks before escalation
- Strong written communication skills with the ability to synthesize complex operational issues into concise executive-level narratives
- Experience building or improving operational frameworks, SOPs, and scalable team processes from the ground up
- Comfortable operating in a fast-paced, highly ambiguous, and continuously evolving environment
- Passion for coaching and developing highly autonomous, "agentic" operators who can independently identify opportunities and solve problems
Hiring Process
- Application Review - Initial evaluation within 2 business days
- Case Study Assessment - Queue analysis and Google Sheets proficiency
- Case Interview - Operational judgment and communication
- Department Head Interview - Leadership and stakeholder management
- Final Interview with Head of Operations - Culture fit and team leadership
- Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
About Clipboard Health
Sourced by ZipRecruiter
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC's Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.
Industry
Technology, communication and media
Company size
201 - 500 Employees
Headquarters location
San Francisco, CA, US
Year founded
2016