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Weekend Wfm Rta Jobs (NOW HIRING)

PR · On-site

Basic knowledge of WFM (Workforce Management), RTA (Real-Time Adherence), formulas, and contact ... Occasional availability to work weekends and holidays may be required based on operational needs.

PR · On-site

Basic knowledge of WFM (Workforce Management), RTA (Real-Time Adherence), formulas, and contact ... Occasional availability to work weekends and holidays may be required based on operational needs.

PR · On-site

Basic knowledge of WFM (Workforce Management), RTA (Real-Time Adherence), formulas, and contact ... Occasional availability to work weekends and holidays may be required based on operational needs.

PR · On-site

Basic knowledge of WFM (Workforce Management), RTA (Real-Time Adherence), formulas, and contact ... Occasional availability to work weekends and holidays may be required based on operational needs.

The RTA is a key operational role that balances real-time analytics with human coordination to ... Proficiency in Shiftboard, Slack, and WFM tools (e.g., Serenova, Amazon Connect) highly desired.

... WFM to provide necessary information to determine future staff planning * Meet regularly with RTA ... Evening, weekend and holiday hours will be required to meet client's needs. This is not designed to ...

... WFM to provide necessary information to determine future staff planning * Meet regularly with RTA ... Evening, weekend and holiday hours will be required to meet client's needs. This is not designed to ...

Create, maintain, and optimize employee schedules within the Workforce Management (WFM) system to ... Willing to work flexible schedules, including weekends, holidays, and rotating shifts, based on ...

Create, maintain, and optimize employee schedules within the Workforce Management (WFM) system to ... Willing to work flexible schedules, including weekends, holidays, and rotating shifts, based on ...

Weekend Wfm Rta information

See salary details

$43K

$52K

$63.5K

How much do weekend wfm rta jobs pay per year?

As of Aug 2, 2026, the average yearly pay for weekend wfm rta in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Wfm Rta jobs? The most popular types of Wfm Rta jobs are:

Workforce Optimization Coordinator/RTA

Telemedik

PR • On-site

Full-time

Retirement, PTO

Posted 10 days ago


Job description

Join our team as a Workforce Management/RTA Coordinator!

The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of employees within an organization. The primary goal of this role is to ensure the right number of employees are available at the right times to meet operational needs while maintaining a positive employee experience.

Key Responsibilities
  • Real-time monitoring and intraday performance management.
  • Exception management and tracking of operational deviations.
  • Generation of real-time reports: hourly, daily, and weekly.
  • Preparation and maintenance of performance dashboards.
  • Data analysis and process development to improve operational efficiency.
  • Incident tracking, documentation, and escalation.
  • Ensuring adherence to established processes, procedures, and operational standards.
Requirements
  • High school diploma or equivalent required.
  • Strong analytical skills.
  • Basic knowledge of WFM (Workforce Management), RTA (Real-Time Adherence), formulas, and contact center fundamentals.
  • Excellent verbal, written, reading, and presentation skills.
  • Fully bilingual in Spanish and English (required).
  • Ability to interact with all levels of management across different locations.
  • Intermediate to advanced knowledge of computer applications and Microsoft Office.
  • Intermediate knowledge of Microsoft Excel, including formula management.
  • Availability to work rotating eight (8)-hour shifts within a Monday through Friday operation, between 8:00 a.m. and 11:00 p.m. Occasional availability to work weekends and holidays may be required based on operational needs.
Benefits
  • Opportunities for professional growth and career development.
  • Training and leadership development programs.
  • Paid time off.
  • Retirement plan.
  • Opportunity to be part of a global organization committed to excellence and innovation.

Location: On-site in Guaynabo or Mayagüez, Puerto Rico | Hybrid modality available based on performance evaluations and operational needs.

Employment Type: Full-time

We are an Equal Employment Opportunity Employer (EEOC).