Part Time Workforce Management Real Time Analyst Jobs

Salary and Benefits

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $55.00 per hour to $100.00 per hour.

Classification

Hourly Interpreter/Realtime Captioner/Computer-Aided Transcriber

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

This is an hourly, temporary, intermittent position.  Work schedules may vary each academic term depending on operational needs.  This position may require working some weekend and evening hours as needed. 

In accordance with the Americans with Disabilities Act Amendments Act (ADAAA), sections 504 and 508 of the Rehabilitation Act, and applicable state and CSU policies, Accessibility Services (AS) provides eligible students with disabilities academic support services, disability counseling, campus and community resources, and strategies necessary to provide them with an accessible education experience.  Accessibility Services ensures that Cal State East Bay's campus climate is inclusive and facilitates academic accommodations in all areas of learning.

The purpose of this position is to provide communication access via real-time captioning services for students, faculty, staff and guests of the campus who are Deaf or hard-of-hearing.  Services may be required on-site at one of Cal State East Bay's three campuses: Hayward, Concord, and/or Oakland.  Real-time captioning may be needed in academic courses, meetings, office hours, student groups, and/or campus events.

Real-time captioners will facilitate communication by using court reporting methods, a steno machine, real-time technology, software, a laptop computer, and any other equipment needed (i.e., tablet, iPad, etc.) to create real-time text of spoken English. Real-time captioners will provide and maintain their own software and equipment.

Responsibilities

• Provide professional level real-time captioning services for students, faculty, staff and guests of the campus who are Deaf or hard-of-hearing in a variety of assignments across campus.
• Provide real-time transcriptions of spoken English into text, not summarized.
• Use appropriate court reporting methods with a steno machine, real-time technology, software, and laptops/tablets as needed.
• When available, substitute when other captioners are absent, as needed.
• Prepare for assignments by reading course materials, reviewing Canvas information, etc., as needed.
• May be required to provide a digital transcript after the event - this will be decided on a case-by-case basis.

Minimum Qualifications

Education and Experience:

• Formal training in court reporting and steno methods to meet position requirements is required, with graduation from a court reporting school preferred. 
• Six to twelve (6-12) months of experience providing realtime captioning services, preferably in a higher education setting.
• Post-secondary education in a four-year college or university setting may be necessary to fully comprehend and provide accurate translations of the language and vocabulary used in various academic, instructional, and/or administrative situations.

Certifications Requirements:

• Must possess one of the following certifications:
  • State of California Certified Shorthand Reporter certificate.
  • Court Reporting Certificate of Completion.
  • Certified CART Provider through the National Court Reporters Association (NCRA) (preferred).
  • Possess a comparable industry certification.

Knowledge and Abilities:

• Thorough knowledge of court reporting methods and theories, realtime software and technology, realtime captioning computer systems and equipment, and the industry-recognized code of ethics.
• Comprehensive knowledge of the English language, including grammatical structures, syntax, spelling, vocabulary, and punctuation.
• Working knowledge of the language and vocabulary used in the assigned translating situations.
• General knowledge of Deaf and Hard-of-Hearing Culture.
• Able to caption at a minimum rate of 180 or more words per minute with a high level of accuracy.
• Proficiently use, maintain, and troubleshoot court reporting steno equipment, realtime software, and computer systems and equipment.
• Develop, maintain, and proficiently use a thorough dictionary that enables accurate and fluid translation.
• Effectively listen for continuity, sense, and detail while translating.
• Proficiently write in realtime in a conflict- free manner using punctuation and sustaining accuracy in fast-paced stressful situations.
• Use advanced editing skills.
• Work effectively with consumers and maintain confidentiality.

Required Qualifications

Education and Experience:

• Requires broad experience with higher education and/or complex subject matter presented at the university level.
• Currently attend, or have graduated from, a four-year university in order to effectively understand student needs in various university settings and ensure effective delivery of services.

Skills and Abilities:

• Develop, maintain, and proficiently use a thorough dictionary that enables accurate and fluid translation.
• Effectively listen for continuity, sense, and detail while captioning.
• Proficiently write in real-time in a conflict- free manner using punctuation and sustaining accuracy in fast-paced stressful situations.
• Use advanced editing skills in post-production, as needed.
• Work effectively with a broad range of consumer needs and preferences in a diverse, multicultural environment.
• Possess a high degree of linguistic, cognitive, and technical skills.
• Possession and maintenance of real-time captioning equipment, including but not limited to, steno machine(s), laptop(s), tablet(s), etc.

Knowledge: 

• Thorough understanding of, and adherence to, the NCRA Code of Ethics and Professional Conduct. 
• Demonstrated understanding of the unique communication needs of Deaf or hard-of-hearing consumers.
• Working knowledge of the vocabulary, terminology, and basic information in a variety of subjects commonly found in a university environment.
• Specific knowledge of specialized vocabulary and techniques used in professional and technical subject matters.
• Demonstrated understanding of student and classroom needs in a university setting. 

Preferred Skills and Knowledge

• Graduation from a court reporting school.
• A Bachelor's Degree.
• Two-plus (2+) years experience in a higher education setting.
• Possess basic office skills including common office software programs, email platforms, and electronic calendaring.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.
All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. CSUEB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.