CS Workforce Specialist II
Louisville, KY · On-site
... a Customer Service Workforce Specialist II who is hard-working, analytical, and can think ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...
CS Workforce Specialist II
Louisville, KY · On-site
... a Customer Service Workforce Specialist II who is hard-working, analytical, and can think ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...
Scheduling optimization * Real-time queue management * Advanced Excel * Power BI or Tableau ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...
Quick apply
Scheduling optimization * Real-time queue management * Advanced Excel * Power BI or Tableau ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...
The Workforce Management Interface Analyst will partner with various Human Resources, Accounting, and Payroll/Tax groups to ensure that all interfaces are processed correctly and contain accurate ...
The Workforce Management Interface Analyst will partner with various Human Resources, Accounting, and Payroll/Tax groups to ensure that all interfaces are processed correctly and contain accurate ...
Workforce Optimization Analyst- Skokie, IL
$24.86 - $37.29/hr
Position: The Workforce Optimization Analyst * Location: Skokie, IL * Full Time/Part Time ... Management (WFM) Tools. Leverage WFM software to automate forecasting, scheduling, and real-time ...
Workforce Optimization Analyst- Skokie, IL
$24.86 - $37.29/hr
Position: The Workforce Optimization Analyst * Location: Skokie, IL * Full Time/Part Time ... Management (WFM) Tools. Leverage WFM software to automate forecasting, scheduling, and real-time ...
We are in search of a highly motivated candidate to join our talented Team as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and traffic flow to ensure service ...
We are in search of a highly motivated candidate to join our talented Team as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and traffic flow to ensure service ...
Workforce Management Analyst I
Bridgeport, CT · On-site
$25.07 - $41.79/hr
Workforce Management Analyst I Location: Must be able to report into the Bridgeport Center Overview ... Focuses on adjustments to current schedules with real-time/near-term timeframes. Primary ...
Workforce Management Analyst I
Bridgeport, CT · On-site
$25.07 - $41.79/hr
Workforce Management Analyst I Location: Must be able to report into the Bridgeport Center Overview ... Focuses on adjustments to current schedules with real-time/near-term timeframes. Primary ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...
Workforce Management Analyst I
Williamsville, NY · On-site
$20.55 - $34.25/hr
Focuses on adjustments to current schedules with real-time/near-term timeframes. Primary ... management to consider). * Identify, analyze and interpret patterns or trends in call volume and ...
Workforce Management Analyst I
Williamsville, NY · On-site
$20.55 - $34.25/hr
Focuses on adjustments to current schedules with real-time/near-term timeframes. Primary ... management to consider). * Identify, analyze and interpret patterns or trends in call volume and ...
Workforce Manager
$65K - $80K/yr
Strong forecasting, scheduling, and real-time management experience * Experience with Five9 and/or Workforce Management (WFM) software * Advanced Excel skills with strong analytical abilities
Workforce Manager
$65K - $80K/yr
Strong forecasting, scheduling, and real-time management experience * Experience with Five9 and/or Workforce Management (WFM) software * Advanced Excel skills with strong analytical abilities
Minimum of 1 year of experience in Workforce Management, contact center operations, or a related analytical/operational role. * Demonstrated experience monitoring real-time call center performance ...
Minimum of 1 year of experience in Workforce Management, contact center operations, or a related analytical/operational role. * Demonstrated experience monitoring real-time call center performance ...
You will be responsible for managing and optimizing real-time staffing, service levels and ... The analyst is a key liaison between workforce planning and customer facing teams, providing ...
You will be responsible for managing and optimizing real-time staffing, service levels and ... The analyst is a key liaison between workforce planning and customer facing teams, providing ...
You will be responsible for managing and optimizing real-time staffing, service levels and ... The analyst is a key liaison between workforce planning and customer facing teams, providing ...
You will be responsible for managing and optimizing real-time staffing, service levels and ... The analyst is a key liaison between workforce planning and customer facing teams, providing ...
Workforce Management Specialist
Orem, UT · On-site
$20/hr
The Workforce Management Specialist is responsible for the day-to-day scheduling, forecasting, and ... analyzing trends in call volume, handle time, and staffing requirements Real-Time Management ...
Workforce Management Specialist
Orem, UT · On-site
$20/hr
The Workforce Management Specialist is responsible for the day-to-day scheduling, forecasting, and ... analyzing trends in call volume, handle time, and staffing requirements Real-Time Management ...
Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please ... Real time interaction with client for reciprocal communication imperative to maintain operations at ...
Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please ... Real time interaction with client for reciprocal communication imperative to maintain operations at ...
Monitor real-time adherence and call statistics, communicating with supervisors to manage on-phone ... Data analysis and interpretation skills * Clear oral and written communication with all levels of ...
Monitor real-time adherence and call statistics, communicating with supervisors to manage on-phone ... Data analysis and interpretation skills * Clear oral and written communication with all levels of ...
Required Qualifications: * 3 year of experience in workforce management (real time management, scheduling, and forecast & planning) * Experience in analytics, financial analysis, or data-focused ...
Required Qualifications: * 3 year of experience in workforce management (real time management, scheduling, and forecast & planning) * Experience in analytics, financial analysis, or data-focused ...
Workforce Management Realtime Analyst
Brownsville, TX · On-site
$15 - $20/hr
With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ... Real time interaction with client for reciprocal communication imperative to maintain operations at ...
Workforce Management Realtime Analyst
Brownsville, TX · On-site
$15 - $20/hr
With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ... Real time interaction with client for reciprocal communication imperative to maintain operations at ...
Workforce Management Analyst I
Portland, OR · Hybrid
$23.34 - $26.26/hr
Responsible for daily workforce planning, scheduling, and performance/trend reporting. This is a FT ... Monitor real-time schedule adherence and notify leadership of anomalies as appropriate. * Ensure ...
Workforce Management Analyst I
Portland, OR · Hybrid
$23.34 - $26.26/hr
Responsible for daily workforce planning, scheduling, and performance/trend reporting. This is a FT ... Monitor real-time schedule adherence and notify leadership of anomalies as appropriate. * Ensure ...
With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ... Real time interaction with client for reciprocal communication imperative to maintain operations at ...
With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ... Real time interaction with client for reciprocal communication imperative to maintain operations at ...
... workforce operations by managing scheduling, tracking attendance, and monitoring activities in real ... Monitor queues and escalate real-time service risks * Maintain accurate WFM system data (e.g ...
New
... workforce operations by managing scheduling, tracking attendance, and monitoring activities in real ... Monitor queues and escalate real-time service risks * Maintain accurate WFM system data (e.g ...
New
Entry Level Workforce Management Real Time Analyst information
See salary details
$14.42 - $19.34
6% of jobs
$19.34 - $24.26
11% of jobs
$26.01 is the 25th percentile. Wages below this are outliers.
$24.26 - $29.17
22% of jobs
The median wage is $33.27 / hr.
$29.17 - $34.09
13% of jobs
$34.09 - $39.01
12% of jobs
$39.01 - $43.92
9% of jobs
$45.46 is the 75th percentile. Wages above this are outliers.
$43.92 - $48.84
9% of jobs
$48.84 - $53.76
6% of jobs
$53.76 - $58.68
5% of jobs
$58.68 - $63.59
4% of jobs
$63.59 - $68.51
3% of jobs
$14
$38
$68
How much do entry level workforce management real time analyst jobs pay per hour?
As of Jul 24, 2026, the average hourly pay for entry level workforce management real time analyst in the United States is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $48.32 per hour, depending on experience, location, and employer.
What is the difference between Entry Level Workforce Management Real Time Analyst vs Entry Level Workforce Planning Analyst?
| Aspect | Entry Level Workforce Management Real Time Analyst | Entry Level Workforce Planning Analyst |
|---|---|---|
| Primary Focus | Monitoring and adjusting staffing in real-time to meet demand | Forecasting and planning staffing needs for future periods |
| Skills Required | Data analysis, real-time decision making, communication | Forecasting, data analysis, strategic planning |
| Work Environment | Contact centers, customer service operations | Contact centers, call centers, customer service departments |
| Certifications | Basic data analysis, workforce management tools | Forecasting, scheduling, workforce management software |
While both roles involve workforce management, the Entry Level Workforce Management Real Time Analyst focuses on real-time staffing adjustments, whereas the Entry Level Workforce Planning Analyst emphasizes future staffing forecasts and planning. Both positions require analytical skills and familiarity with workforce management tools, but their daily tasks and objectives differ significantly.
More about Entry Level Workforce Management Real Time Analyst jobs
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Chewy rating
6.9
Based on 223 frontline employees who took The Breakroom Quiz
9th of 39 rated national retailers
Job description
Job Description:
Our Opportunity
Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the United States today, is seeking a Customer Service Workforce Specialist II who is hard-working, analytical, and can think creatively. This individual contributor supports Pharmacy Operations through a combination of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team Members. This would be a hybrid position hubbed at either our Pittston, PA or Louisville, KY (Fern Valley) locations.
Are you read to lead the pack? Our team looks forward to speaking with you!
Why you'll love working here:
Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team :
What You'll Do:
What You'll Need:
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Our Opportunity
Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the United States today, is seeking a Customer Service Workforce Specialist II who is hard-working, analytical, and can think creatively. This individual contributor supports Pharmacy Operations through a combination of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team Members. This would be a hybrid position hubbed at either our Pittston, PA or Louisville, KY (Fern Valley) locations.
Are you read to lead the pack? Our team looks forward to speaking with you!
Why you'll love working here:
Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team :
- Climate-controlled environment
- Employee 20% Discount Program at Chewy for all your pet needs
- Team building events and company-sponsored luncheons
- Career growth and promotion opportunities
- Insurance eligibility on the 1st of the Month
What You'll Do:
- Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments to improve resource efficiency and achieve service level goals and other business objectives
- demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of efficient schedules and real-time and intraday management to support a multi-department contact center operations
- Supervise queues & schedule staffing, plan seating capacity for shifts, communicate overtime and time off needs
- Manage, track and report on operational performance & business metrics
- Partner with Pharmacy Operations teams to achieve service level goals and business objectives for a multi-site operation
- Maintain constant communication with Pharmacy Operations teams to coordinate needed staffing adjustments based on current and forecasted results
- Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation
- Generate and evaluate staffing schedules and ensures data updates into scheduling system
- Compares results to forecast and find opportunities for improvement
- Provide periodic (Daily/Weekly/Monthly) performance reports to leadership
- Other duties as assigned
What You'll Need:
- Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or scheduling) in a multi-department and/or multi-site contact center environment required
- Proven proficiency working with and manipulating data, crafting reports, visualizations and presentations from scratch
- Functional knowledge of WFM software and platforms (NICE IEX, Calabrio, Verint, etc.) that includes real-time adherence preferred
- Understanding of overall operational activities including phone, email, chat, back office work item processing, and social media support
- Must have an excellent solid understanding of Excel and other Windows based programs (Word, PowerPoint, etc.), with the capacity to prioritize/analyze data in a structured manner.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
About Chewy
Sourced by ZipRecruiter
Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Plantation, FL, US
Year founded
2011