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Entry Level Workforce Management Real Time Analyst Jobs

Human Interest

Intraday Workforce Analyst

  • Medical

  • Dental

  • Vision

  • Retirement

You will be responsible for managing and optimizing real-time staffing, service levels and ... The analyst is a key liaison between workforce planning and customer facing teams, providing ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide real-time monitoring via available tools and workforce management techniques to make intra ... analysis of current performance (noting recent historical trends) and conduct real-time re ...

Point C

Workforce Manager

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor real-time adherence and staffing levels * Recommend adjustments based on performance ... * 2+ years' Workforce Management or call center analytics experience * Experience with WFM ...

Aspen Dental

Workforce Analyst

IL · On-site +1

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Workforce Analyst will collaborate directly with the Workforce Manager to ensure service level ... A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings ...

O'Reilly Auto Parts

Workforce Planning Analyst

Springfield, MO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Analyze various workforce management data points for accuracy. ESSENTIAL JOB FUNCTIONS Gather and ... Competitive Wages & Paid Time Off * Stock Purchase Plan & 401k with Employer Contributions Starting ...

AAA

Call Center Scheduling Coordinator

Costa Mesa, CA · On-site

$25.03 - $33.34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ability to analyze data, prioritize work, and make real-time operational decisions. * Experience with Genesys Cloud, workforce management systems, and automatic call distribution (ACD) platforms.

ADP

Sr. Workforce Planning Specialist

Alpharetta, GA · On-site

Manage schedule adjustments including shift swaps, time-off requests, and real-time changes ... Analyze scheduling effectiveness and recommend improvements to increase efficiency * Ensure ...

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Entry Level Workforce Management Real Time Analyst information

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How much do entry level workforce management real time analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level workforce management real time analyst in the United States is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $48.32 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Workforce Management Real Time Analyst vs Entry Level Workforce Planning Analyst?

AspectEntry Level Workforce Management Real Time AnalystEntry Level Workforce Planning Analyst
Primary FocusMonitoring and adjusting staffing in real-time to meet demandForecasting and planning staffing needs for future periods
Skills RequiredData analysis, real-time decision making, communicationForecasting, data analysis, strategic planning
Work EnvironmentContact centers, customer service operationsContact centers, call centers, customer service departments
CertificationsBasic data analysis, workforce management toolsForecasting, scheduling, workforce management software

While both roles involve workforce management, the Entry Level Workforce Management Real Time Analyst focuses on real-time staffing adjustments, whereas the Entry Level Workforce Planning Analyst emphasizes future staffing forecasts and planning. Both positions require analytical skills and familiarity with workforce management tools, but their daily tasks and objectives differ significantly.

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Entry Level Workforce Management Real Time Analyst jobs near you
Infographic showing various Entry Level Workforce Management Real Time Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $80,350 per year, or $38.6 per hour.

Call Center Supervisor- West Sacramento, CA (Hybrid)

Gainwell Technologies

West Sacramento, CA • On-site

$51K - $74K/yr

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Supervisor at Gainwell, you will provide day-to-day leadership for call center operations while serving as an accountable owner for performance, service delivery, escalations, vendor relationships, and operational readiness. This role requires strong written and oral communication skills, sound call center judgment, and the ability to interface professionally with clients, vendors, and internal leadership. The ideal candidate will bring experience in call center leadership, Workforce Management, real-time analysis, basic forecasting, and project execution to support high-quality service for the members and providers we serve.
Your role in our mission
  • Own daily call center operations, including service delivery, escalations, staffing impacts, adherence, quality trends, and timely resolution of operational barriers.
  • Oversee internal and vendor-supported teams to ensure consistent execution of call center expectations, vendor performance oversight, attendance practices, service delivery standards, and client requirements.
  • Partner with Workforce Management and Real-Time Analysis teams to monitor call volume, Average Speed of Answer, Average Handle Time, adherence, schedule coverage, and service level performance.
  • Represent call center operations in project meetings, readiness discussions, implementation planning, and cross-functional workgroups to ensure operational impacts are identified and addressed.
  • Coach, develop, and mentor Team Leads and Agents through performance review, quality feedback, escalation review, process reinforcement, and corrective action when appropriate.

What we're looking for
  • High school diploma or G.E.D. required; associate degree, bachelor's degree, healthcare certification, or leadership-related credential preferred.
  • Minimum of two years of call center experience required, including at least one year in a Team Lead role, or equivalent leadership experience overseeing staff, managing performance, and leading operational initiatives.
  • Experience supporting high-volume, metrics-driven contact center operations preferred, especially in healthcare, Medicaid, Medicare, provider services, member services, or another regulated environment.
  • Working knowledge of Workforce Management, Real-Time Analysis, adherence, scheduling impacts, basic forecasting concepts, and performance metric management.
  • Demonstrated ability to manage escalations, communicate clearly in writing and verbally, interface with clients and vendor partners, translate operational impacts into leadership/client updates, and drive process improvement.

What you should expect in this role
  • Fast-paced, metrics-driven call center environment requiring strong judgment, prioritization, and timely decision-making.
  • Regular collaboration with Workforce Management, Quality, Training, Operations, vendors, project teams, and leadership stakeholders.
  • Responsibility for monitoring operational performance and supporting improvements tied to Average Handle Time, QA Score, Average Speed of Answer, adherence, and service level outcomes.
  • Participation in project meetings, change readiness discussions, client-facing preparation, client interface, and operational planning activities as needed.
  • Hybrid role that is predominantly work from home, with occasional in-office work required based on business, operational, client, or leadership needs.
  • The deadline to submit applications for this posting is August 12, 2024.

The pay range for this position is $51,800.00 - $74,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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