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Entry Level Workforce Management Real Time Analyst Jobs

Telemedik

PR · On-site

  • Retirement

  • PTO

Strong analytical skills. * Basic knowledge of WFM (Workforce Management), RTA (Real-Time Adherence ... formulas, and contact center fundamentals. * Excellent verbal, written, reading, and presentation ...

Shell

Real Time Scheduling Analyst

Houston, TX · On-site

$86K - $128K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SENA's Real Time (RT) Desk manages and optimizes short-tenor (Day-Ahead and Real-Time) power and gas positions in markets throughout the United States and Canada. The Real Time Scheduling Analyst ...

System One

Be Seen First

Workforce Management Specialist (hybrid)

Vienna, VA · On-site

$28 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters ... Basic skill research, analytical, and problem solving skills * Basic verbal and written ...

Telemedik

PR · On-site

Conocimiento básico de WFM (Workforce Management), RTA (Real Time Adherence), fórmulas y fundamentos de centros de contacto. * Excelentes destrezas de comunicación verbal, escrita, lectura y ...

Telemedik

PR · On-site

Conocimiento básico de WFM (Workforce Management), RTA (Real Time Adherence), fórmulas y fundamentos de centros de contacto. * Excelentes destrezas de comunicación verbal, escrita, lectura y ...

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Entry Level Workforce Management Real Time Analyst information

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How much do entry level workforce management real time analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level workforce management real time analyst in the United States is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $48.32 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Workforce Management Real Time Analyst vs Entry Level Workforce Planning Analyst?

AspectEntry Level Workforce Management Real Time AnalystEntry Level Workforce Planning Analyst
Primary FocusMonitoring and adjusting staffing in real-time to meet demandForecasting and planning staffing needs for future periods
Skills RequiredData analysis, real-time decision making, communicationForecasting, data analysis, strategic planning
Work EnvironmentContact centers, customer service operationsContact centers, call centers, customer service departments
CertificationsBasic data analysis, workforce management toolsForecasting, scheduling, workforce management software

While both roles involve workforce management, the Entry Level Workforce Management Real Time Analyst focuses on real-time staffing adjustments, whereas the Entry Level Workforce Planning Analyst emphasizes future staffing forecasts and planning. Both positions require analytical skills and familiarity with workforce management tools, but their daily tasks and objectives differ significantly.

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Entry Level Workforce Management Real Time Analyst jobs near you
Infographic showing various Entry Level Workforce Management Real Time Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $80,350 per year, or $38.6 per hour.

Workforce Operations Analyst (Contract)

Current

New York, NY • On-site

$50/hr

Full-time

Re-posted 8 days ago

Job description

WORKFORCE OPERATIONS ANALYST
Current is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members. We provide access to financial solutions that seamlessly work together to solve the needs of our members and enable all Americans to build better financial futures. Based in NYC, our results-driven environment drives us to build better products, grow faster and empower everyone on our team to have an impact on our business and mission to improve financial outcomes.
ABOUT THE ROLE
We're looking for a Workforce Management Contractor to support our Member Experience and Risk Operations team on a defined-scope engagement. This is a focused, hands-on WFM role centered on three areas: managing our Assembled implementation and keeping schedules accurate and optimized, maintaining and improving our volume and staffing forecasts, and managing SLA performance in real time and over time across our support queues.
This is an individual-contributor contract role. You'll operate independently, work directly in Assembled day to day, and partner with the Member Experience and Risk Operations leads on targets and priorities. Success looks like schedules that reflect real demand, forecasts we can plan against with confidence, and SLA performance that is monitored, understood, and steadily improving. You're detail-oriented, analytical, self-directed, and able to move quickly with minimal ramp-up.
RESPONSIBILITIES
  • WFM Platform management and optimization
    • Manage configuration and ongoing administration of Assembled, ensuring the platform accurately reflects our queues, channels, sites, teams, and skills.
    • Build and maintain agent schedules that align coverage to forecasted demand across chat, phone, and email queues.
    • Continuously optimize schedules - shifts, breaks, and skill assignments - to improve coverage efficiency and reduce over- and under-staffing.
    • Keep Assembled configuration and data clean and trustworthy so downstream forecasts and reporting are reliable.
  • Forecasting
    • Produce and regularly update volume and staffing forecasts using historical trends, seasonality, product launches, and known demand drivers.
    • Translate forecasts into staffing requirements against service-level targets for each queue and channel.
    • Create and maintain forecast adjustments in Assembled to account for anticipated events, and review forecast accuracy against actuals to refine the model.
  • SLA performance management
    • Monitor SLA performance in real time, identifying intraday staffing or routing adjustments needed to stay on target.
    • Track and report SLA performance historically - surfacing trends, misses, and their drivers across queues and channels.
    • Recommend and help implement changes to scheduling, forecasting, or queue configuration that improve SLA attainment and abandon/handle-time performance over time.

ABOUT YOU
  • 2+ years of hands-on workforce management or support operations analytics experience, ideally in a contact-center or high-volume support environment.
  • Direct, practical experience administering a WFM platform - Assembled strongly preferred (NICE, Verint, or Playvox experience also relevant).
  • Demonstrated ability to build and maintain forecasts and translate them into staffing plans against service-level targets.
  • Strong command of support operations metrics (SLA, service level, handle time, abandon rate) and the ability to connect them to staffing and scheduling decisions.
  • Strong data analysis skills and structured, root-cause problem-solving.
  • Self-directed and comfortable owning a defined scope independently with minimal oversight.
  • Clear written and verbal communication for reporting to operations leadership.

BONUS
  • Fintech, payments, or high-growth startup experience
  • Exposure to Risk, Fraud, or Disputes operations
  • Experience supporting multi-site or distributed / BPO operations

Contract terms
  • Engagement type: Contract
  • Contract length: 6 to 12 months
  • Hourly rate: $50 per hour
  • Expected hours: 40 hours per week
  • Location: In our NYC office, 3 days a week

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