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Entry Level Workforce Management Real Time Analyst Jobs

Selene Holdings

Sr. Workforce Management

Dallas, TX

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

Provide real-time monitoring via available tools and workforce management techniques to make intra ... analysis of current performance (noting recent historical trends) and conduct real-time re ...

O'Reilly Auto Parts

Analyze various workforce management data points for accuracy. ESSENTIAL JOB FUNCTIONS Gather and ... Competitive Wages & Paid Time Off * Stock Purchase Plan & 401k with Employer Contributions Starting ...

Telemedik

PR · On-site

Strong analytical skills. * Basic knowledge of WFM (Workforce Management), RTA (Real-Time Adherence ... formulas, and contact center fundamentals. * Excellent verbal, written, reading, and presentation ...

New

Telemedik

PR · On-site

Strong analytical skills. * Basic knowledge of WFM (Workforce Management), RTA (Real-Time Adherence ... formulas, and contact center fundamentals. * Excellent verbal, written, reading, and presentation ...

New

Telemedik

PR · On-site

Strong analytical skills. * Basic knowledge of WFM (Workforce Management), RTA (Real-Time Adherence ... formulas, and contact center fundamentals. * Excellent verbal, written, reading, and presentation ...

New

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Entry Level Workforce Management Real Time Analyst information

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How much do entry level workforce management real time analyst jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for entry level workforce management real time analyst in the United States is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $48.32 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Workforce Management Real Time Analyst vs Entry Level Workforce Planning Analyst?

AspectEntry Level Workforce Management Real Time AnalystEntry Level Workforce Planning Analyst
Primary FocusMonitoring and adjusting staffing in real-time to meet demandForecasting and planning staffing needs for future periods
Skills RequiredData analysis, real-time decision making, communicationForecasting, data analysis, strategic planning
Work EnvironmentContact centers, customer service operationsContact centers, call centers, customer service departments
CertificationsBasic data analysis, workforce management toolsForecasting, scheduling, workforce management software

While both roles involve workforce management, the Entry Level Workforce Management Real Time Analyst focuses on real-time staffing adjustments, whereas the Entry Level Workforce Planning Analyst emphasizes future staffing forecasts and planning. Both positions require analytical skills and familiarity with workforce management tools, but their daily tasks and objectives differ significantly.

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Entry Level Workforce Management Real Time Analyst jobs near you
Infographic showing various Entry Level Workforce Management Real Time Analyst job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $80,350 per year, or $38.6 per hour.
Contact Center WFM Analyst

Contact Center WFM Analyst

Loves Travel Stops & Country Store

Oklahoma City, OK • On-site

Other

PTO

Posted 3 days ago

Love's Travel Stops rating

5.8

Company rating: 5.8 out of 10

Based on 790 frontline employees who took The Breakroom Quiz

396th of 728 rated retailers

Job description

Req ID: 487499  

Welcome to Love's! Our Customer Service team is looking for a Workforce Management (WFM) Analyst I to support daily workforce operations by managing scheduling, tracking attendance, and monitoring activities in real time to meet service level goals.

Job Functions:

  • Maintain schedules and process daily adjustments to ensure staffing alignment
  • Track attendance, adherence, and schedule compliance; escalate exceptions
  • Review and process PTO requests in accordance with operational guidelines
  • Generate and distribute standardized reports (daily/weekly performance)
  • Monitor queues and escalate real-time service risks
  • Maintain accurate WFM system data (e.g., Calabrio, NICE, Verint)
  • Support forecasting processes through data preparation and validation

Experience and Qualifications:

  • High school diploma or equivalent required
  • 1-2 years contact center or workforce-related experience preferred
  • Basic proficiency in Microsoft Excel and Office tools
  • Strong attention to detail and organizational skills

Key Competencies

  • Execution & accuracy
  • Time management
  • Basic analytical thinking
  • Adaptability in fast-paced environments

Success Metrics

  • Schedule accuracy
  • Adherence tracking precision
  • Report delivery timeliness

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

What Love's Travel Stops employees say

Pay

Benefits

Hours and flexibility

Workplace

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