Entry Level Workforce Management Real Time Analyst Jobs

Specialist, WFM Real Time
Your potential has a place herewith TTECs award-winning employment experience.As aSpecialist Workforce Management Real TimeworkingRemotely in The US,youllbe a part of bringing humanity to business. #experienceTTEC

What Youll be Doing

Have a passion to solveworkpuzzlesin real time? Are you looking for an opportunity to experience something new each day?In this role,you'llbring your creativity and individuality toensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients needs.Youllanalyze and compare staffingdailyheadcountto total headcount,how many people are necessary for eachhour, andmake recommendations on how to staffthe totalprogram.

Youll report to theOperations Manager.Youll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, Youll

Pinpoint areasforimprovement throughmonitoring call volumes and analyzing staffing needs to adjust the program for success

Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information

Forecaststaffingandrecommendheadcounts on a day-to-day, short-term basis

Bring your time management and organizational skills to manage multiple, complex, ongoing tasks

What You Bring to the Role

6 months or more data analysis experience

Basic knowledge of RTM roles

High school diploma or equivalent

Solution-oriented mindset

Understanding, interpreting, and manipulating data for reporting

Computerexperienceand experience using WFM tools like Genesys, Alvaria or similar

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://www.ttecjobs.com/en/us-employee-benefitsfor more information.

Theanticipatedrange is$17.00 - $17.79 per hour.Actual compensation offers to a candidate may vary based upon geographic location, work experience,educationand/or skill levels.

About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every dayand it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.