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Entry Level Workforce Management Real Time Analyst Jobs

ADP

Sr. Workforce Planning Specialist

Alpharetta, GA · On-site

Manage schedule adjustments including shift swaps, time-off requests, and real-time changes ... Analyze scheduling effectiveness and recommend improvements to increase efficiency * Ensure ...

Telemedik

PR · On-site

  • Retirement

  • PTO

Strong analytical skills. * Basic knowledge of WFM (Workforce Management), RTA (Real-Time Adherence ... formulas, and contact center fundamentals. * Excellent verbal, written, reading, and presentation ...

Shell

Real Time Scheduling Analyst

Houston, TX · On-site

$86K - $128K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SENA's Real Time (RT) Desk manages and optimizes short-tenor (Day-Ahead and Real-Time) power and gas positions in markets throughout the United States and Canada. The Real Time Scheduling Analyst ...

System One

Be Seen First

Workforce Management Specialist (hybrid)

Vienna, VA · On-site

$28 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters ... Basic skill research, analytical, and problem solving skills * Basic verbal and written ...

New

Teleperformance USA

Workforce Analyst

Brownsville, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please ... Managers and Support Center personnel. Real time interaction with client for reciprocal ...

Telemedik

PR · On-site

Conocimiento básico de WFM (Workforce Management), RTA (Real Time Adherence), fórmulas y fundamentos de centros de contacto. * Excelentes destrezas de comunicación verbal, escrita, lectura y ...

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Entry Level Workforce Management Real Time Analyst information

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How much do entry level workforce management real time analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level workforce management real time analyst in the United States is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $48.32 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Workforce Management Real Time Analyst vs Entry Level Workforce Planning Analyst?

AspectEntry Level Workforce Management Real Time AnalystEntry Level Workforce Planning Analyst
Primary FocusMonitoring and adjusting staffing in real-time to meet demandForecasting and planning staffing needs for future periods
Skills RequiredData analysis, real-time decision making, communicationForecasting, data analysis, strategic planning
Work EnvironmentContact centers, customer service operationsContact centers, call centers, customer service departments
CertificationsBasic data analysis, workforce management toolsForecasting, scheduling, workforce management software

While both roles involve workforce management, the Entry Level Workforce Management Real Time Analyst focuses on real-time staffing adjustments, whereas the Entry Level Workforce Planning Analyst emphasizes future staffing forecasts and planning. Both positions require analytical skills and familiarity with workforce management tools, but their daily tasks and objectives differ significantly.

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Entry Level Workforce Management Real Time Analyst jobs near you
Infographic showing various Entry Level Workforce Management Real Time Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $80,350 per year, or $38.6 per hour.

Sr. Workforce Planning Specialist

ADP

Alpharetta, GA • On-site

Full-time

Posted 14 days ago

Job description

This position is hybrid, working in the office 3 days a week and working from home 2 days a week, working the 9:30am shift.
The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for developing, maintaining, and optimizing staff schedules to ensure the organization meets service level objectives while maximizing efficiency. This role uses forecasting data, business trends, and workforce management tools to align staffing with demand, minimize costs, and support operational performance.
Key Responsibilities:
  • Updates daily exceptions to the shift schedules in a real time mode into the scheduling system, inclusive of sick and unscheduled time off, tardies and other necessary exceptions during the business day as directed by management.
  • Continuously monitors incoming call volumes, real time adherence and all offline activities (ie. ACW, AUX and time logged off) to determine an associate's availability. Reports the information to the Workforce Manager and/or leadership as necessary.
  • Prepares various reports (ie adherence, daily operating reports, call etc.) for the leadership team according to scheduled timeframes to assist them with the daily and future achievement service level objectives.
  • Create and maintain accurate agent schedules based on forecasted demand and business requirements
  • Optimize schedules to meet service level agreements (SLAs), occupancy, and productivity targets
  • Manage schedule adjustments including shift swaps, time-off requests, and real-time changes
  • Collaborate with forecasting and real-time teams to ensure alignment across WFM functions
  • Analyze scheduling effectiveness and recommend improvements to increase efficiency
  • Ensure compliance with labor laws, company policies, and contractual obligations
  • Monitor schedule adherence trends and provide insights to leadership
  • Support capacity planning by identifying gaps in staffing and proposing solutions
  • Maintain data integrity within workforce management systems
  • Generate reports and dashboards on scheduling performance metrics

Qualifications:
  • 2+ years of experience in Workforce Management, scheduling, or call center operations
  • Strong analytical and problem-solving skills
  • Proficiency in WFM tools (e.g., Genesys Cloud, NICE, Verint, or similar platforms)
  • Advanced Excel skills (pivot tables, formulas, data analysis)
  • Strong attention to detail and organizational skills
  • Ability to work in a fast-paced, dynamic environment

Key Competencies:
  • Analytical thinking and data interpretation
  • Time management and prioritization
  • Communication and cross-functional collaboration
  • Adaptability and decision-making under pressure
  • Continuous improvement mindset

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • Bachelor's degree in Business, Finance, Statistics, or related field (or equivalent experience)
  • GenCloud and Salesforce experience

#LI-Hybrid
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About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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