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Workforce Management Real Time Analyst Jobs in Austin, TX

Ercot

Real Time Power Engineer - Shift

Austin, TX

We encourage you to join our talented, dedicated workforce to develop world-class solutions for ... Real Time Power Engineer provides engineering analysis and technical support to ensure continuing ...

Raytheon

Principal Real-time Software Engineer

Austin, TX

$133K - $179K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Austin, TX

$133K - $179K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Soni Resources

Analyst, Portfolio Management

Austin, TX · On-site

$80K/yr

Experience in real estate, asset management, portfolio management, or investment environments * Exposure to Tableau, Yardi, or similar reporting and analytics tools Compensation: $75,000 - $80,000 ...

AtOrchard LLC

Human Resources Analyst

Austin, TX · On-site

This position supports workforce management processes including onboarding, offboarding, HR ... Experience using NOAA HR systems such as HR Connect, Recruitment Analysis Data System (RADS ...

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Workforce Management Real Time Analyst information

See Austin, TX salary details

$38.2K

$96.7K

$170.9K

How much do workforce management real time analyst jobs pay per year?

As of Aug 15, 2026, the average yearly pay for workforce management real time analyst in Austin, TX is $96,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $131,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

Is a workforce management real time analyst a good career?

A workforce management real time analyst is a role focused on monitoring and adjusting staffing levels in real time to ensure optimal operational efficiency. It requires strong analytical skills, proficiency with workforce management tools, and the ability to work in fast-paced environments. This career can offer growth opportunities in operations and analytics fields.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

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For Workforce Management Real Time Analyst jobs in Austin, TX, the most frequently searched job titles are:

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The top searched job categories for Workforce Management Real Time Analyst jobs in Austin, TX are:

What cities near Austin, TX are hiring for Workforce Management Real Time Analyst jobs?

Cities near Austin, TX with the most Workforce Management Real Time Analyst job openings:

Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Austin, TX as of August 2026, with employment types broken down into 80% Full Time, 5% Part Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $96,695 per year, or $46.5 per hour.

Workforce Management Specialist

RoadVantage

Austin, TX

Full-time

Re-posted 22 days ago

Job description

Workforce Management Specialist
Job Description
Title: Workforce Management Specialist
Reports to: Claims Manager
Department: Claims
Direct Reports: No
Exempt Status: Non-Exempt
Job Purpose
We are looking for a detail-oriented Workforce Management Specialist to join our Claims Team. This role is responsible for managing workforce management applications, creating accurate staff forecasts and projections, generating performance and employee metric reports, and optimizing staffing levels to ensure service goals are consistently met. The ideal candidate has strong analytical skills and hands-on experience with WFM tools in a call center environment.

Essential Job Functions
  • Monitor real-time staffing conditions and make intraday adjustments to support service level goals
  • Maintain and audit employee schedules, time-off requests, and schedule changes within WFM systems
  • Analyze trends and provide recommendations related to staffing, scheduling, productivity, and operational efficiency
  • Support implementation and continuous improvement of workforce management processes and reporting tools
  • Prepare and analyze employee metric reports (attendance, performance, productivity, and quality metrics) to support staffing projections and operational decision-making
  • Create and maintain employee schedules
  • Partner with Claims leadership, training, and quality teams to align staffing plans with business objectives
  • Provide ad hoc reporting and workforce analysis as requested by leadership
  • Assist with capacity planning and budgeting for future hiring needs

Minimum Qualifications
  • 2–4 years of experience in Workforce Management, preferably in a call center or contact center environment
  • Strong experience with Workforce Management (WFM) systems and forecasting methodologies
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, charts, data analysis)
  • Solid understanding of call center metrics (Service Level, AHT, Occupancy, Adherence, etc.)
  • Experience creating and analyzing employee performance and attendance reports
  • Strong analytical, organizational, and communication skills with the ability to present data-driven recommendations to leadership

Preferred Qualifications
  • Experience with the NICE InContact platform (highly preferred)
  • Familiarity with other WFM tools (e.g., NICE WFM, Verint, Genesys, or similar)
  • Experience with data visualization tools (Power BI, etc.)
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

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