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Workforce Management Real Time Analyst Jobs in Austin, TX

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

Monitor real-time staffing conditions and make intraday adjustments to support service level goals ... Analyze trends and provide recommendations related to staffing, scheduling, productivity, and ...

Raytheon

Principal Real-time Software Engineer

Austin, TX

$133K - $179K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Austin, TX

$133K - $179K/yr

The result is a workforce that takes pride in the company and consistently delivers superior ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Soni Resources

Analyst, Portfolio Management

Austin, TX · On-site

$80K/yr

Experience in real estate, asset management, portfolio management, or investment environments * Exposure to Tableau, Yardi, or similar reporting and analytics tools Compensation: $75,000 - $80,000 ...

AtOrchard LLC

Human Resources Analyst

Austin, TX · On-site

This position supports workforce management processes including onboarding, offboarding, HR ... Experience using NOAA HR systems such as HR Connect, Recruitment Analysis Data System (RADS ...

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All JobsWorkforce Management Real Time Analyst JobsWorkforce Management Real Time Analyst Jobs in Austin, TX

Workforce Management Real Time Analyst information

See Austin, TX salary details

$38.2K

$96.7K

$170.9K

How much do workforce management real time analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for workforce management real time analyst in Austin, TX is $96,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $131,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

Is a workforce management real time analyst a good career?

A workforce management real time analyst is a role focused on monitoring and adjusting staffing levels in real time to ensure optimal operational efficiency. It requires strong analytical skills, proficiency with workforce management tools, and the ability to work in fast-paced environments. This career can offer growth opportunities in operations and analytics fields.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

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What job categories do people searching Workforce Management Real Time Analyst jobs in Austin, TX look for? The top searched job categories for Workforce Management Real Time Analyst jobs in Austin, TX are:
What cities near Austin, TX are hiring for Workforce Management Real Time Analyst jobs? Cities near Austin, TX with the most Workforce Management Real Time Analyst job openings:
Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Austin, TX as of August 2026, with employment types broken down into 80% Full Time, 5% Part Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $96,695 per year, or $46.5 per hour.

Real Time Specialist Workforce Management

TTEC

Austin, TX • Remote

$19 - $20/hr

Full-time

Posted 18 days ago

TTEC rating

5.6

Company rating: 5.6 out of 10

Based on 201 frontline employees who took The Breakroom Quiz

415th of 488 rated business services

Job description

Real Time Specialist Workforce Management
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Your potential has a place here with TTECs award-winning employment experience. As a Temporary Workforce Management Specialist Real Time working remotely in United states, youll be a part of bringing humanity to business. #experienceTTEC

What Youll be Doing

Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients needs. Youll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.

Youll report to the Workforce Manager. Youll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, Youll

  • Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
  • Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
  • Forecast staffing and recommend headcounts on a day-to-day, short-term basis
  • Bring your time management and organizational skills to manage multiple, complex, ongoing tasks

What You Bring to the Role

  • 6 months or more data analysis experience
  • High school diploma or equivalent
  • Solution-oriented mindset
  • Understanding, interpreting, and manipulating data for reporting
  • Computer experience

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • And yes... a great compensation package

The anticipated range is $19-20. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

Location/Division Austin, Texas, Remote Job Requisition 045Y2 Work From Home Yes
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