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Workforce Management Real Time Analyst Jobs in Dallas, TX

Chewy

Real-Time Analyst

Richardson, TX · On-site

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

Chewy

Real-Time Analyst

Richardson, TX

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Scheduling optimization * Real-time queue management * Advanced Excel * Power BI or Tableau ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...

Black Box

Workforce Management Manager

Plano, TX · On-site

Monitor real-time staffing levels and adjust to meet SLAs, uptime requirements, and incident ... Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

Provide real-time monitoring via available tools and workforce management techniques to make intra ... analysis of current performance (noting recent historical trends) and conduct real-time re ...

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

Provide real-time monitoring via available tools and workforce management techniques to make intra ... analysis of current performance (noting recent historical trends) and conduct real-time re ...

Simmons Bank

Workforce Planning Manager

Dallas, TX

... time, to deliver both service and sales outcomes. This role owns the Verint platform and drives ... Systems Analysis, * Communication, Decision Making, Problem Solving, Project Management Equal ...

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Workforce Management Real Time Analyst information

See Dallas, TX salary details

$38.2K

$96.9K

$171.4K

How much do workforce management real time analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for workforce management real time analyst in Dallas, TX is $96,936.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $131,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

Is a workforce management real time analyst a good career?

A workforce management real time analyst is a role focused on monitoring and adjusting staffing levels in real time to ensure optimal operational efficiency. It requires strong analytical skills, proficiency with workforce management tools, and the ability to work in fast-paced environments. This career can offer growth opportunities in operations and analytics fields.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the most commonly searched types of Workforce Management Real Time Analyst jobs in Dallas, TX?

The most popular types of Workforce Management Real Time Analyst jobs in Dallas, TX are:

What are popular job titles related to Workforce Management Real Time Analyst jobs in Dallas, TX?

For Workforce Management Real Time Analyst jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Dallas, TX look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Workforce Management Real Time Analyst jobs?

Cities near Dallas, TX with the most Workforce Management Real Time Analyst job openings:

Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Dallas, TX as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $96,936 per year, or $46.6 per hour.

Real-Time Analyst

Chewy

Richardson, TX • On-site

Full-time

Posted 17 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 227 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Job Description:
Workforce Specialist 2 (RTA2)
Our Opportunity:
As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and analytics leveraging understanding of contact center operations and workforce management principles. You will provide leadership teams with timely, accurate reports on intraday performance and impacts to maximize the ability for customer service to achieve their business objectives.
What you'll do:
  • Continuously analyzes business activities in real-time re-forecasting to execute countermeasures to maximize balance of service levels and occupancy.
  • Make necessary adjustments in staffing plans and coordinates with operations teams to achieve service level goals and business objectives.
  • Deliver bridges, synopsis, insights, and plans of action for forecasting and planning and operational activities intraday and post-mortem to support continuous improvement of Customer Service performance results.
  • Oversee and manages real time response to events such as technical outages, application failures, unanticipated facilities closures (safety related), and escalates to appropriate internal and external teams when needed.
  • Monitor and process real-time requests and adherence, including generation of real-time absenteeism, NCNS, appropriate notification and occurrence reporting.
  • Collaborates with Operations and WFM teammates to identify areas of innovation and continuous improvement opportunities in forecasting, planning and executions of customer service activities.
  • Engage in Chewtopian level communications with agents and operations when monitoring/addressing agent behaviors in a consistent and supportive engagement.
  • Creates a positive work environment that fosters successful customer service team performance. Display empathy, patience and understanding while providing accurate guidance to agents and teammates.
  • Be an ambassador of the spirit and intent of the Chewy Operating Principles
  • Commit to learning and developing yourself to better Chewy as a whole!
  • Expand knowledge to execute solid tactical Real Time Management understanding & application
  • Support any assignments as needed.

What you'll need:
  • 2+ years call center Workforce Management experience in contact centers or equivalent experience
  • Solid understanding and competency of real time management of a contact center including managing agent availability, forecast v. actual for volume, handle time and capacity to deliver balanced business targeted SLAs and Occupancies
  • Uses solid understanding of key business indicators such as response time, efficiency and optimization metrics and productivity to make best decision in the moment without additional supervisory review
  • Understanding of prescriptive and descriptive analysis, predictive analysis, fundamentals of statistics, forecasting and data architecture
  • Confident making decisions in ambiguous situations without specific direction on how to reach a solution based on changing contact center performance conditions.
  • Good written and verbal communications to be able to work with all levels of the Customer Service Organization clearly concisely from agent to Senior Leadership.
  • Proficient in Microsoft Office Suite, including manipulating data, creating reports, visualizations, and presentations from scratch.
  • Flexibility to participate in a schedule required to support a 24x7 contact center (open schedule availability for 1st, 2nd or 3rd shift).
  • 1 year+ Experience with Workforce Management (back office functionality) platform is recommended (e.g. Kronos, Verint or NICE)
  • Ability to work independently and meet deadlines.
  • No corrective actions in the past 180 days [Internal Only]

Bonus:
  • Associates degree or higher preferred business administration, finance, or statistics.
  • Proficient in data management - SQL, Python, VBA, Tableau, macros, pivot tables, pivot charts

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

What Chewy employees say

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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