The Workforce Management Analyst will report to the Manager, Workforce Management and support the day to day operations related to the Time and Attendance cycle for all Dollar Tree Stores, Store ...
The Workforce Management Analyst will report to the Manager, Workforce Management and support the day to day operations related to the Time and Attendance cycle for all Dollar Tree Stores, Store ...
The Workforce Management Analyst will report to the Manager, Workforce Management and support the day to day operations related to the Time and Attendance cycle for all Dollar Tree Stores, Store ...
The Workforce Management Analyst will report to the Manager, Workforce Management and support the day to day operations related to the Time and Attendance cycle for all Dollar Tree Stores, Store ...
Responsibilities and Qualifications Core Role and Purpose The Cyber Workforce Management Analyst ... If at any time you would like to opt out of text messaging, respond "STOP". As part of the ...
Responsibilities and Qualifications Core Role and Purpose The Cyber Workforce Management Analyst ... If at any time you would like to opt out of text messaging, respond "STOP". As part of the ...
Responsibilities and Qualifications Core Role and Purpose The Cyber Workforce Management Analyst ... If at any time you would like to opt out of text messaging, respond "STOP". As part of the ...
Responsibilities and Qualifications Core Role and Purpose The Cyber Workforce Management Analyst ... If at any time you would like to opt out of text messaging, respond "STOP". As part of the ...
Responsibilities & Qualifications Core Role and Purpose The Cyber Workforce Management Analyst ... If at any time you would like to opt out of text messaging, respond "STOP". As part of the ...
Responsibilities & Qualifications Core Role and Purpose The Cyber Workforce Management Analyst ... If at any time you would like to opt out of text messaging, respond "STOP". As part of the ...
Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on ... If at any time you would like to opt out of text messaging, respond "STOP". As part of the ...
Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on ... If at any time you would like to opt out of text messaging, respond "STOP". As part of the ...
Manage schedule adjustments including shift swaps, time-off requests, and real-time changes ... Analyze scheduling effectiveness and recommend improvements to increase efficiency * Ensure ...
Manage schedule adjustments including shift swaps, time-off requests, and real-time changes ... Analyze scheduling effectiveness and recommend improvements to increase efficiency * Ensure ...
Overview We are seeking a Cyber Workforce Management Analyst to join our Prime Contract with the ... If at any time you would like to opt out of text messaging, respond "STOP". As part of the ...
Quick apply
Overview We are seeking a Cyber Workforce Management Analyst to join our Prime Contract with the ... If at any time you would like to opt out of text messaging, respond "STOP". As part of the ...
Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters ... Basic skill research, analytical, and problem solving skills * Basic verbal and written ...
New
Quick apply
Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters ... Basic skill research, analytical, and problem solving skills * Basic verbal and written ...
New
Workforce Management Specialist (hybrid)
Vienna, VA · On-site
$25 - $30/hr
... real time to ensure performance is within pre-set parameters; work with management to resolve ... Basic skill research, analytical, and problem solving skills • Basic verbal and written ...
New
Workforce Management Specialist (hybrid)
Vienna, VA · On-site
$25 - $30/hr
... real time to ensure performance is within pre-set parameters; work with management to resolve ... Basic skill research, analytical, and problem solving skills • Basic verbal and written ...
New
Be Seen First
Workforce Management Specialist (hybrid)
Vienna, VA · On-site
$28 - $30/hr
Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters ... Basic skill research, analytical, and problem solving skills * Basic verbal and written ...
New
Quick apply
Be Seen First
Workforce Management Specialist (hybrid)
Vienna, VA · On-site
$28 - $30/hr
Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters ... Basic skill research, analytical, and problem solving skills * Basic verbal and written ...
New
... real time to ensure performance is within pre-set parameters; work with management to resolve ... Basic skill research, analytical, and problem solving skills • Basic verbal and written ...
New
... real time to ensure performance is within pre-set parameters; work with management to resolve ... Basic skill research, analytical, and problem solving skills • Basic verbal and written ...
New
Strategic Workforce & Management Analyst
Alexandria, VA · On-site
$100K - $124K/yr
The Strategic Workforce & Management Analyst will provide advanced facilitation, strategic communications, stakeholder management, and data translation support to a client agency's Workforce 2030 ...
Strategic Workforce & Management Analyst
Alexandria, VA · On-site
$100K - $124K/yr
The Strategic Workforce & Management Analyst will provide advanced facilitation, strategic communications, stakeholder management, and data translation support to a client agency's Workforce 2030 ...
Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Self-starter and independent time management skills Benefits
Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Self-starter and independent time management skills Benefits
Workforce Management Specialist I
Merrifield, VA · On-site
$20 - $24.56/hr
Monitor staffing schedule adherence real time to ensure performance is within preset parameters ... Basic skill research, analytical, and problem-solving skills * Basic verbal and written ...
New
Workforce Management Specialist I
Merrifield, VA · On-site
$20 - $24.56/hr
Monitor staffing schedule adherence real time to ensure performance is within preset parameters ... Basic skill research, analytical, and problem-solving skills * Basic verbal and written ...
New
... workforce management systems used to forecast, schedule, and monitor staffing across the ... Ensure data accuracy across forecasting, scheduling, real-time adherence (RTA), and reporting ...
... workforce management systems used to forecast, schedule, and monitor staffing across the ... Ensure data accuracy across forecasting, scheduling, real-time adherence (RTA), and reporting ...
... workforce management systems used to forecast, schedule, and monitor staffing across the ... Ensure data accuracy across forecasting, scheduling, real-time adherence (RTA), and reporting ...
... workforce management systems used to forecast, schedule, and monitor staffing across the ... Ensure data accuracy across forecasting, scheduling, real-time adherence (RTA), and reporting ...
Workforce Management Specialist I - 17464
Vienna, VA · On-site
$20 - $27/hr
This pivotal role supports real estate lending operations through effective workforce planning and ... Support reporting and data analysis related to workforce management metrics. * Maintain accurate ...
Workforce Management Specialist I - 17464
Vienna, VA · On-site
$20 - $27/hr
This pivotal role supports real estate lending operations through effective workforce planning and ... Support reporting and data analysis related to workforce management metrics. * Maintain accurate ...
Responsibilities & Qualifications Core Role and Purpose The Cyber Workforce Management Analyst ... If at any time you would like to opt out of text messaging, respond "STOP". As part of the ...
Responsibilities & Qualifications Core Role and Purpose The Cyber Workforce Management Analyst ... If at any time you would like to opt out of text messaging, respond "STOP". As part of the ...
Real Time Management (Lead Contact Center Process Improvement Representative)
Lynchburg, VA · On-site
$17.25 - $22.25/hr
Analyze real-time call trends and make appropriate staffing adjustments * Provide real-time updates ... Make necessary adjustments to workforce management software to track the productivity of Call ...
Real Time Management (Lead Contact Center Process Improvement Representative)
Lynchburg, VA · On-site
$17.25 - $22.25/hr
Analyze real-time call trends and make appropriate staffing adjustments * Provide real-time updates ... Make necessary adjustments to workforce management software to track the productivity of Call ...
Workforce Management Real Time Analyst information
See Virginia salary details
$38.2K - $50.2K
6% of jobs
$59.1K is the 25th percentile. Wages below this are outliers.
$50.2K - $62.3K
26% of jobs
$62.3K - $74.4K
7% of jobs
The median wage is $85.4K / yr.
$74.4K - $86.5K
12% of jobs
$86.5K - $98.6K
18% of jobs
$98.6K - $110.6K
0% of jobs
$110.6K - $122.7K
5% of jobs
$123.4K is the 75th percentile. Wages above this are outliers.
$122.7K - $134.8K
10% of jobs
$134.8K - $146.9K
1% of jobs
$146.9K - $158.9K
14% of jobs
$158.9K - $171K
1% of jobs
$38.2K
$96.7K
$171K
How much do workforce management real time analyst jobs pay per year?
What are the key skills and qualifications needed to thrive as a workforce management real time analyst?
To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.
Is a workforce management real time analyst a good career?
What are the typical daily responsibilities of a workforce management real time analyst?
As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.
What is a workforce management real time analyst?
A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.
What are popular job titles related to Workforce Management Real Time Analyst jobs in Virginia?
For Workforce Management Real Time Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Workforce Management Real Time Analyst jobs in Virginia look for?
The top searched job categories for Workforce Management Real Time Analyst jobs in Virginia are:

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 3 days ago
Dollar Tree rating
4.4
Based on 2,517 frontline employees who took The Breakroom Quiz
37th of 39 rated national retailers
Job description
The Workforce Management Analyst will report to the Manager, Workforce Management and support the day to day operations related to the Time and Attendance cycle for all Dollar Tree Stores, Store Support Center, Store Display Team and Store Operations related employees.
Key areas of focus can include reporting and analysis, maintenance of labor standards and schedule templates, labor compliance, store and field level budget allocations, business processes, training and documentation, system maintenance, data mining and analyses, issues management and resolution, business partnering with Field and IT Operations and special projects.
Principal Duties and Responsibilities - Primary responsibilities listed in order of importance
Subject matter expert (SME) and business liaison with IT and Legal for the WFM Suite.e of products including Work Force systems (Compass and Legion), Automated Labor Scheduling, Time and Attendance, and Work Force Analytics.
Responsible for process review, simplification and documentation, as well as, project management and implementation related to Store Payroll, Compass or Legion Time Keeping & Labor Scheduling, Wage Management, Staffing and Scheduling, Punch Guarding and all other store labor related systems and data.
Understand labor standards and various labor laws that impact the Company.
Ensure compliance related to scheduling, meal and rest breaks, penalty pay, labor regulations and other internal requirements.
Monitor wage and hour compliance and system utilization. Review minimum wage changes and other merit increases, pay ranges, staffing mix and other payroll impacting drivers.
Compile, analyze and provide detailed and summary reports for leadership to help leverage store related payroll expenses. Implement new payroll dashboards and reports as needed.
Responsible for generating and distributing key payroll reports on a weekly and monthly basis. This includes timely reconciliations of data to ensure accuracy of reporting, processing payroll budget
adjustments and chargebacks, preparing journal entries, account reconciliations and results commentary.
Prepare communications and training material to share with various levels in the Company from Stores to Senior Leadership and work with Store Ops Communications Team to assign tasks, communicate information and train as needed.
Maintain system data including interfaces, store hierarchy and key attribute tables, pay codes and pay code mapping, job titles, labor scheduling rule sets, etc. Identify root causes for system and business problems in order to provide business commentary and solutions. Work directly with IT related to troubleshoot data inconsistencies, errors and other technical issues. Responsible for solution design, development, testing and implementation of enhancements related to systems and processes. Support overall Store Simplification and other Systems Integration. Other duties as assigned
Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.
Education: Bachelor's Degree in Business Administration, Accounting or similar field
Work Experience: 3-5 years retail operations experience preferred. Developing and delivering small and mid-scale projects from development to delivery. Report development and instructional design experience. Excellent analytical and creative problem-solving skills with keen attention to detail.
Excellent listening and interpersonal skills; excellent written and oral communication skills are required.
Desired Qualifications - Desired but not required.
Job Related Skills: Highly self-motivated and directed, able to exercise independent decision making and taking action. Candidate must be deadline driven with demonstrated project management and organization skills. Previous experience with labor reporting, compliance and management. Retail operations experience preferred. Finance experience a plus.
Technical Skills: Advanced MS Excel, Strong MS Office suite (including PowerBI) required. Legion for Retail, MicroStrategy, SQL, and VBA preferred.
Start Rate =$70,000-$80,000based on experience plus10% bonus.
The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.
Our success is a team effort -
when we reach our goals, you'll be eligible for a yearly bonus!
Your Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
- Employee Assistance Program
- Retirement plans with matching contribution
- Employee Stock Purchase Program
- Educational Assistance
- Access to PerkSpot, an employee discount platform for goods and services
- And much more!
Who We Are:
At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value - it's what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.
We see an exciting path forward as our company continues to grow and transform - and we know that this path starts with you.
Join our team today and discover The Value of You.
Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Full time500 Volvo Parkway,Chesapeake,Virginia 23320Workforce ManagementDollar TreeWhat Dollar Tree employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Dollar Tree
Sourced by ZipRecruiter
With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Chesapeake, VA, US