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Workforce Management Real Time Analyst Jobs in Virginia

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · On-site

$60K - $65K/yr

Identify and report staffing shortages or schedule gaps in real time and recommend coverage ... relevant workforce management systems. * Ensure confidentiality and compliance with HR and ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · On-site

$60K - $65K/yr

Identify and report staffing shortages or schedule gaps in real time and recommend coverage ... relevant workforce management systems. * Ensure confidentiality and compliance with HR and ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · On-site

$60K - $65K/yr

Identify and report staffing shortages or schedule gaps in real time and recommend coverage ... relevant workforce management systems. * Ensure confidentiality and compliance with HR and ...

Smart Start

Workforce Coordinator

Chester, VA · On-site

$17.75 - $24/hr

This role is responsible for monitoring real-time contact center performance, ensuring optimal ... Excellent organizational, analytical, and time management skills. * Strong written and verbal ...

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Workforce Management Real Time Analyst information

See Virginia salary details

$38.2K

$96.7K

$171K

How much do workforce management real time analyst jobs pay per year?

As of Jul 25, 2026, the average yearly pay for workforce management real time analyst in Virginia is $96,739.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $131,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Workforce Management Real Time Analyst position, and why are they important?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are some typical daily responsibilities of a Workforce Management Real Time Analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a Workforce Management Real Time Analyst job?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are popular job titles related to Workforce Management Real Time Analyst jobs in Virginia? For Workforce Management Real Time Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Workforce Management Real Time Analyst jobs in Virginia look for? The top searched job categories for Workforce Management Real Time Analyst jobs in Virginia are:
Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $96,739 per year, or $46.5 per hour.

Workforce Analyst

HopeLink Behavioral Health

Oakton, VA • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 hours ago

Job description

For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where hope is accessible to all. Through high-quality mental health services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can achieve well-being and a sense of belonging.
SUMMARY STATEMENT OF POSITION:
The Workforce Analyst supports the Crisis Services program by ensuring adequate staffing and workforce readiness through real-time monitoring, data analysis, and workforce planning. This role is responsible for reviewing and reporting attendance trends, schedule adherence, and staff availability, and plays a key role in supporting service continuity across multiple shifts. The Workforce Analyst is a critical resource in maintaining operational efficiency, ensuring that schedule changes, leave requests, and staffing shortages are tracked, documented, and escalated appropriately.
WHAT WE OFFER:
  • Meaningful Work: Make a real difference in the lives of others.
  • Competitive Salary: $60000 - $65000 per year
  • Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
  • Supportive Environment: Join a dedicated team committed to providing high-quality care.

SCHEDULE & LOCATION:
  • Shifts available: 2 PM - 10:30 PM Tuesday through Saturday.
  • Fully Remote

PRIMARY DUTIES:
Workforce Monitoring & Reporting
  • Monitor daily attendance, schedule adherence, and shift coverage across the Crisis Services workforce.
  • Track and report patterns in attendance, including call-outs, tardiness, early departures, and no-shows.
  • Generate and maintain weekly and monthly workforce reports for internal review by leadership.

Leave & Schedule Requests
  • Review and process employee leave requests and schedule change requests in accordance with agency policies.
  • Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or escalate leave requests as needed.
  • Maintain up-to-date records of time-off balances, shift swaps, and other scheduling adjustments.

Staffing Coordination
  • Identify and report staffing shortages or schedule gaps in real time and recommend coverage solutions.
  • Collaborate with leadership to support proactive staffing planning, especially during high-volume periods or known gaps (e.g., holidays, weekends).

Communication & Documentation
  • Notify Supervisors of attendance concerns, shift deviations, or patterns requiring follow-up.
  • Document all communications and workforce changes accurately in relevant workforce management systems.
  • Ensure confidentiality and compliance with HR and organizational policies.

ESSENTIAL COMPETENCIES:
  • Accountability and follow-through
  • Data-driven decision-making
  • Problem-solving and adaptability
  • Clear and timely communication
  • Service-oriented mindset

QUALIFICATIONS:
  • Bachelor's degree preferred. In lieu of a Bachelor's, 2+ years of experience in a call center environment, with experience in workforce management, ACD, IVR, and WFM systems.
  • 1-2 years of experience in scheduling, workforce management, and analysis, or administrative coordination
  • Strong attention to detail, organizational skills, and ability to handle confidential information.
  • Proficient in Excel and scheduling platforms.
  • Strong written and verbal communication skills.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.
Ready to Join Our Mission?
If you're passionate about helping people achieve mental wellness, we encourage you to apply!
HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.
'Where Hope Meets Help.'

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