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Workforce Management Real Time Analyst Jobs in Virginia

Manage schedule adjustments including shift swaps, time-off requests, and real-time changes ... Analyze scheduling effectiveness and recommend improvements to increase efficiency * Ensure ...

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Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters ... Basic skill research, analytical, and problem solving skills * Basic verbal and written ...

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Workforce Management Real Time Analyst information

See Virginia salary details

$38.2K

$96.7K

$171K

How much do workforce management real time analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for workforce management real time analyst in Virginia is $96,739.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $131,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

Is a workforce management real time analyst a good career?

A workforce management real time analyst is a role focused on monitoring and adjusting staffing levels in real time to ensure optimal operational efficiency. It requires strong analytical skills, proficiency with workforce management tools, and the ability to work in fast-paced environments. This career can offer growth opportunities in operations and analytics fields.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are popular job titles related to Workforce Management Real Time Analyst jobs in Virginia?

For Workforce Management Real Time Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Virginia look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Virginia are:

Infographic showing various Workforce Management Real Time Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $96,739 per year, or $46.5 per hour.

Ops Analyst Workforce Management

Dollartree

Chesapeake, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago


Dollar Tree rating

4.4

Company rating: 4.4 out of 10

Based on 2,517 frontline employees who took The Breakroom Quiz

37th of 39 rated national retailers


Job description

The Workforce Management Analyst will report to the Manager, Workforce Management and support the day to day operations related to the Time and Attendance cycle for all Dollar Tree Stores, Store Support Center, Store Display Team and Store Operations related employees.

Key areas of focus can include reporting and analysis, maintenance of labor standards and schedule templates, labor compliance, store and field level budget allocations, business processes, training and documentation, system maintenance, data mining and analyses, issues management and resolution, business partnering with Field and IT Operations and special projects.

Principal Duties and Responsibilities - Primary responsibilities listed in order of importance

Subject matter expert (SME) and business liaison with IT and Legal for the WFM Suite.e of products including Work Force systems (Compass and Legion), Automated Labor Scheduling, Time and Attendance, and Work Force Analytics.

Responsible for process review, simplification and documentation, as well as, project management and implementation related to Store Payroll, Compass or Legion Time Keeping & Labor Scheduling, Wage Management, Staffing and Scheduling, Punch Guarding and all other store labor related systems and data.

Understand labor standards and various labor laws that impact the Company.

Ensure compliance related to scheduling, meal and rest breaks, penalty pay, labor regulations and other internal requirements.

Monitor wage and hour compliance and system utilization. Review minimum wage changes and other merit increases, pay ranges, staffing mix and other payroll impacting drivers.

Compile, analyze and provide detailed and summary reports for leadership to help leverage store related payroll expenses. Implement new payroll dashboards and reports as needed.

Responsible for generating and distributing key payroll reports on a weekly and monthly basis. This includes timely reconciliations of data to ensure accuracy of reporting, processing payroll budget

adjustments and chargebacks, preparing journal entries, account reconciliations and results commentary.

Prepare communications and training material to share with various levels in the Company from Stores to Senior Leadership and work with Store Ops Communications Team to assign tasks, communicate information and train as needed.

Maintain system data including interfaces, store hierarchy and key attribute tables, pay codes and pay code mapping, job titles, labor scheduling rule sets, etc. Identify root causes for system and business problems in order to provide business commentary and solutions. Work directly with IT related to troubleshoot data inconsistencies, errors and other technical issues. Responsible for solution design, development, testing and implementation of enhancements related to systems and processes. Support overall Store Simplification and other Systems Integration. Other duties as assigned

Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.

Education: Bachelor's Degree in Business Administration, Accounting or similar field

Work Experience: 3-5 years retail operations experience preferred. Developing and delivering small and mid-scale projects from development to delivery. Report development and instructional design experience. Excellent analytical and creative problem-solving skills with keen attention to detail.

Excellent listening and interpersonal skills; excellent written and oral communication skills are required.

Desired Qualifications - Desired but not required.

Job Related Skills: Highly self-motivated and directed, able to exercise independent decision making and taking action. Candidate must be deadline driven with demonstrated project management and organization skills. Previous experience with labor reporting, compliance and management. Retail operations experience preferred. Finance experience a plus.

Technical Skills: Advanced MS Excel, Strong MS Office suite (including PowerBI) required. Legion for Retail, MicroStrategy, SQL, and VBA preferred.

Start Rate =$70,000-$80,000based on experience plus10% bonus.

The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.

Our success is a team effort -

when we reach our goals, you'll be eligible for a yearly bonus!

Your Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

  • Employee Assistance Program
  • Retirement plans with matching contribution
  • Employee Stock Purchase Program
  • Educational Assistance
  • Access to PerkSpot, an employee discount platform for goods and services
  • And much more!

Who We Are:

At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value - it's what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.

We see an exciting path forward as our company continues to grow and transform - and we know that this path starts with you.

Join our team today and discover The Value of You.

Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Full time500 Volvo Parkway,Chesapeake,Virginia 23320Workforce ManagementDollar Tree

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About Dollar Tree

Sourced by ZipRecruiter

With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Chesapeake, VA, US