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Workforce Management Real Time Analyst Jobs in Virginia

CACI

Real-Time Operations Controller

Springfield, VA · On-site

Experience in a real-time operations environment, SIGINT analysis, SIGINT collection, real-time watch operations support Knowledge of both theoretical and practical aspects of satellite ...

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Workforce Management Real Time Analyst information

See Virginia salary details

$38.2K

$96.7K

$171K

How much do workforce management real time analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for workforce management real time analyst in Virginia is $96,739.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $131,400.00 per year, depending on experience, location, and employer.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are popular job titles related to Workforce Management Real Time Analyst jobs in Virginia?

For Workforce Management Real Time Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Virginia look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Virginia are:

Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $96,739 per year, or $46.5 per hour.

Workforce Management Specialist (hybrid)

System One Holdings, LLC

Vienna, VA • On-site

$25 - $30/hr

Full-time

PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title: Workforce Management Specialist
Location: Hybrid reporting to Vienna, VA or Pensacola, FL
Shift (Time): 8:00am - 4:30pm (local time)
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Description:
To provide operational support for Workforce Management functions. Initiate staffing requests, update schedules, and track, document, and support management to ensure employees' time
is being recorded properly in the Workforce management system. Perform new hire onboarding and training and other related administrative responsibilities. Perform basic workforce management functions under close supervision.
Responsibilities:
• Create and modify schedules using WFM software
• Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters; work with management to resolve schedule adherence issues
• Update staff schedules with up-to-date information, e.g., meal, break, and shift changes; technical problems, etc.
• Assist in the coordination and appropriate allocation and availability of staff in order to achieve optimum WFM goals
• Document and maintain SOP and reference tools/reports from scheduling software and other sources
• Recommend procedural and operational guideline changes to improve operational efficiency
• Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies
• Evaluate departmental staffing needs, post open positions, and process department changes based on business needs
• Maintain contact center, branch, collections specific abandon percentages by adjusting staff
• Review staff requests for PTO, OT, leave and/or L&D workshops that are not processed automatically and approve or decline within guidelines
• Maintain staffing data in multiple databases
• Track and update correspondence data
• Initiate requests for promotions, separations, and permanent schedule changes
• Track and update attendance and work ticket requests in the Workforce Software system
• Conduct training of workforce management systems with new hires, setting up profiles, logins, and voicemail
• Perform other duties as assigned
Qualifications:
• Familiarity with workforce management processes, resource planning, and various workforce management systems (e.g., Verint scheduling software, CMS)
• Exposure to workforce management environment
• Exposure to in managing multiple priorities independently and/or in a team environment to achieve goals
• Ability to work independently and in a team environment
• Desired - Familiarity with the organization's functions, philosophy, operations and organizational objectives
• Basic skill maintaining accuracy with attention to detail and meeting deadlines
• Basic organizational, planning and time management skills
• Basic skill communicating with all levels within an organization
• Basic skill exercising initiative and using good judgment to make sound decisions
• Basic skill research, analytical, and problem solving skills
• Basic verbal and written communication skills
#M1
#LI-VH1
Ref: #851-Rockville-S1
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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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