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Workforce Management Real Time Analyst Jobs in Virginia

Leidos

Real-Time Software Engineer

Arlington, VA

$87K - $157K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Arlington, VA

$90K - $180K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Herndon, VA

$87K - $157K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Great Falls, VA

$87K - $157K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Annandale, VA · On-site

$87K - $157K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Falls Church, VA

$87K - $157K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Woodbridge, VA

$87K - $157K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Woodbridge, VA

$87K - $157K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Fairfax, VA

$87K - $157K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Alexandria, VA

$87K - $157K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Clifton, VA

$87K - $157K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Reston, VA

$87K - $157K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Arlington, VA · On-site

$90K - $180K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Arlington, VA · On-site

$87K - $157K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Arlington, VA · On-site

$87K - $157K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

Leidos

Real-Time Software Engineer

Mclean, VA

$87K - $157K/yr

Our division currently has an exciting opportunity for a Real-Time Software Engineer to perform ... logic analyzers Experience maintaining, tracking, and updating ticket/status using Gitlab or ...

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Showing results 1-20

All JobsWorkforce Management Real Time Analyst JobsWorkforce Management Real Time Analyst Jobs in Virginia

Workforce Management Real Time Analyst information

See Virginia salary details

$38.2K

$96.7K

$171K

How much do workforce management real time analyst jobs pay per year?

As of Jun 17, 2026, the average yearly pay for workforce management real time analyst in Virginia is $96,739.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $131,400.00 per year, depending on experience, location, and employer.

What is the role of real time analyst in WFM?

A Workforce Management Real Time Analyst monitors and adjusts staffing levels in real time to ensure optimal service levels and operational efficiency. They analyze live data, such as call volume and agent availability, using tools like WFM software to make immediate staffing decisions and communicate updates to teams.

Is a WFM analyst a good career?

A Workforce Management Real Time Analyst is a valuable role in organizations that rely on staffing and scheduling to optimize operations. It involves monitoring real-time data, adjusting schedules, and using tools like workforce management software, often requiring strong analytical and communication skills. The role offers opportunities for career growth in operations, analytics, and management fields.

What is the salary of WFM real time analyst?

The average salary of a Workforce Management Real Time Analyst typically ranges from $45,000 to $70,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries, often with additional benefits and performance bonuses.

What are the key skills and qualifications needed to thrive in the Workforce Management Real Time Analyst position, and why are they important?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are some typical daily responsibilities of a Workforce Management Real Time Analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a Workforce Management Real Time Analyst job?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

How much do real-time analysts make?

Real-time analysts typically earn between $45,000 and $70,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries, often with opportunities for overtime and shift differentials in a 24/7 environment.
What are the most commonly searched types of Workforce Management Real Time Analyst jobs in Virginia? The most popular types of Workforce Management Real Time Analyst jobs in Virginia are:
What are popular job titles related to Workforce Management Real Time Analyst jobs in Virginia? For Workforce Management Real Time Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Workforce Management Real Time Analyst jobs in Virginia look for? The top searched job categories for Workforce Management Real Time Analyst jobs in Virginia are:
Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $96,739 per year, or $46.5 per hour.

Call Center BA - Vienna, Virginia GC or Citizens

Info-Ways

Vienna, VA • On-site

Contractor

Posted 22 days ago

Job description

Company Description

IT

Job Description

Role: Call Center BA
Location: Vienna, Virginia
Duration: 6+ Months
BGV will be done for the selected candidates.
An experienced Business Systems Analyst with call center technology experience. Individual will participate in all aspects of the project lifecycle from Design on, and have individual accountability for up to two workstreams.
This position requires direct interaction with business partners to understand and define reporting needs, as well as provide SME assistance with report content interpretation and narratives. The Business Analyst interacts with the technical reporting analyst team during report design and creation to ensure the reports meet business needs, and performs report data validation and testing. Business Analyst may also periodically request data extracts and manipulate data in spreadsheets. As a key resource to others,
Primary Responsibilities:
Use workforce management software and call volume history to help manage intra-day staffing levels and to determine the most effective methods for staffing adjustments
Utilize call center tools to observe agents actual state compared to agents scheduled state
Manage real-time inbound call traffic to help ensure that service levels are met
Gain an understanding of the technical and business solutions: optimized schedules, forecasts and other tools and present them to management
Prepare and maintain reports, dashboards and monthly packages. Includes SharePoint reporting
Gain familiarity with analysis and ensure consistent methodologies are followed to maintain quality
Support the preparation of ad hoc analysis that enables strong understanding of the business
Provide training on report, dashboard and package development to team members and management as needed
Responsible for all data analysis, reporting, and call flow design
Works with CCSP Senior WFN analyst to ensure staffing requirement data is accurate and workflow monitoring and processes are efficient and current
Extensive work experience, possibly in multiple functions
Work with established UMR CCSP procedure
Maintain a high degree of accuracy, along with attention to detail
Analyze, review, forecast, and trend complex data
Present analysis and interpretation for operational and business review and planning
Support short and long term operational/strategic business activities through analysis
Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
Assist in the maintaining and future design of the CCSP SharePoint site and reporting data that produces metric view on site
Assist in call flow design for all UMR departments
Business Analyst work to establish and/or increase efficiencies in procedures
Coordinates with other functional work groups for activities
SME to internal customers for WFM and Telephony technologies
Required Qualifications:
Bachelor's degree or 3+ years of equivalent work experience in a corporate environment
3 years of workforce management experience (i.e. responsible for scheduling, call volume monitoring and adjusting, determining and communicating work schedules and resources for call queues, consulting with call operations, etc.)
3 years of experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis, MS Dynamics
Intermediate level of proficiency with Microsoft Office, including MS Access
Knowledge and understanding of ACD and ICM design that includes but not limited to vectors, VDN's, Avaya Business Advocate
Preferred Qualifications:
Financial Domain Experience
Please respond with your word resume and requested details:
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