1

Workforce Management Real Time Analyst Jobs in Virginia

Workforce Manager

Richmond, VA · On-site

$54K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and ... HSA & 401k account * 20 days of paid time off as well as paid holidays * Parental/Family leave

Workforce Manager

Richmond, VA

$54K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and ... HSA & 401k account * 20 days of paid time off as well as paid holidays * Parental/Family leave

... management (real and personal property) and valuation. * Apply research design principles to ... workforce. * Provide consultative services on creating strategic property management plans ...

... M platforms. * Oversee workforce forecasting, call pattern monitoring, and real-time schedule ... Conduct quality assurance reviews and trend analysis to identify operational improvement ...

Workday Support Specialist

Hampton, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

About the Role As an HRMS Functional Support Analyst , you'll be the trusted expert for Workday HRMS applications, focusing on Workforce Management, Recruiting, Benefits, and Payroll. You'll work ...

Showing results 41-60

Workforce Management Real Time Analyst information

See Virginia salary details

$38.2K

$96.7K

$171K

How much do workforce management real time analyst jobs pay per year?

As of Aug 15, 2026, the average yearly pay for workforce management real time analyst in Virginia is $96,739.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $131,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

Is a workforce management real time analyst a good career?

A workforce management real time analyst is a role focused on monitoring and adjusting staffing levels in real time to ensure optimal operational efficiency. It requires strong analytical skills, proficiency with workforce management tools, and the ability to work in fast-paced environments. This career can offer growth opportunities in operations and analytics fields.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are popular job titles related to Workforce Management Real Time Analyst jobs in Virginia?

For Workforce Management Real Time Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Virginia look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Virginia are:

Infographic showing various Workforce Management Real Time Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $96,739 per year, or $46.5 per hour.

Management and Program Analyst

Drug Enforcement Administration

Arlington, VA • On-site, Remote

$102K - $158K/yr

Full-time

Posted 5 days ago


Job description

Summary
This position is located in the Drug Enforcement Administration (DEA), Financial Management Division (FC), Office of Resource Management (FR), Organizational Management Section (FRM), Organizational Analysis and Policy Team (FRMP).
This position(s) primary purpose is to evaluate and advise DEA's organizational structures/substructures of Headquarters, domestic fields, and foreign offices.
Learn more about this agency
Duties
Help
As a your typical work assignments may include:
  • Provides input and analysis regarding workflow trends and proposes recommendations for the improvement of internal work methods and procedures.
  • Provides advice involving Table of Organization (TO), reorganization design and planning, human capital issues to management.
  • Provides information and consultation to management and recommendations for process improvement to ensure that goals and objectives are met in regard to staffing levels, attrition rates, progress toward executing DEA's hiring plan, and availability of funding.
  • Works with senior co-workers and other professionals to identify potential program initiatives or projects that could improve efficiency, effectiveness, or productivity in the workforce.

Requirements
Help
Conditions of employment
  • U.S. Citizenship is required.
  • Employment is subject to the successful completion of a background investigation. Must be able to obtain and maintain a security clearance.
  • Incumbent is subject to random drug testing.
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: http://www.dhs.gov/E-Verify/.
  • Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see http://www.sss.gov/).

Qualifications
For more information on eligibility requirements see: DEA Employment Eligibility
Applicants must meet the required qualification requirements described below by the closing date of the announcement. If you are qualifying based on education or if there are mandatory education requirements listed below, you MUST submit a copy of your college transcripts with your application.
Applicants applying for the GS-12 must meet one of the following requirements:
A. Have at least one full year of specialized experience that is at least equivalent to work performed at the GS-11 grade level. Specialized experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Qualifying experience must demonstrate the following: 1) Designing and applying analytical tools and methods to evaluate and improve programs; 2) Developing and delivering training and technical guidance to stakeholders on workforce management issues; and 3) Recommending, drafting, and coordinating the implementation of policies and procedures to improve organizational operations.
Applicants applying for the GS-13 must meet one of the following requirements:
A. Have at least one full year of specialized experience that is at least equivalent to work performed at the GS-12 grade level. Specialized experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Qualifying experience must demonstrate the following: 1) Leading the design and implementation of analytical tools and methods to evaluate programs and organizational efficiency; 2) Providing expert-level training and consultation to stakeholders on workforce management strategies and best practices; and 3) Evaluating policies and strategic initiatives that improve organizational performance and ensure compliance with applicable laws, regulations, and agency guidance.
Additional information on the position qualification requirements are located in the Office of Personnel Management's (OPM) Qualifications Standards Handbook.
Time-In-Grade Requirement: Applicants must meet time-in-grade and time after competitive appointment requirements by the closing date of this announcement.
Education
See the qualification section of this vacancy announcement for education requirements.
Education completed in foreign colleges or universities may be used to meet the education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. For a list of accredited organizations recognized as specializing in interpretation of foreign education credentials, visit: www.naces.org/members.php.
If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.
Additional information
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information)
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If an applicant is currently, or has been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, applicants must disclose this information to the Human Resources Office listed in this announcement.
Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to similar positions in any Division/Office listed in this announcement. Telework eligibility and security clearance requirements may vary for such similar positions.
Relocation Incentives maybe considered and approved under conditions specified provided the agency has determined that the position is likely to be difficult to fill in the absence of an incentive and funding for such an incentive is available.
If eligible, telework and/or remote work agreements may be permitted with supervisory approval. Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.