Optimization & Workforce Strategy Analyze workforce processes and labor trends to identify opportunities for optimization, automation, and efficiency. Partner with Workforce Management leadership to ...
Optimization & Workforce Strategy Analyze workforce processes and labor trends to identify opportunities for optimization, automation, and efficiency. Partner with Workforce Management leadership to ...
Establish and govern real-time management practices, ensuring workforce optimization adjustments ... Analyze workforce, quality, and training trends across sites and channels; proactively communicate ...
Establish and govern real-time management practices, ensuring workforce optimization adjustments ... Analyze workforce, quality, and training trends across sites and channels; proactively communicate ...
Establish and govern real-time management practices, ensuring workforce optimization adjustments ... Analyze workforce, quality, and training trends across sites and channels; proactively communicate ...
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Establish and govern real-time management practices, ensuring workforce optimization adjustments ... Analyze workforce, quality, and training trends across sites and channels; proactively communicate ...
Establish and govern real-time management practices, ensuring workforce optimization adjustments ... Analyze workforce, quality, and training trends across sites and channels; proactively communicate ...
Establish and govern real-time management practices, ensuring workforce optimization adjustments ... Analyze workforce, quality, and training trends across sites and channels; proactively communicate ...
Director, Workforce Management, Customer Experience & Quality
Mason, OH · On-site
$110 - $180/hr
Establish and govern real-time management practices, ensuring workforce optimization adjustments ... Analyze workforce, quality, and training trends across sites and channels; proactively communicate ...
Director, Workforce Management, Customer Experience & Quality
Mason, OH · On-site
$110 - $180/hr
Establish and govern real-time management practices, ensuring workforce optimization adjustments ... Analyze workforce, quality, and training trends across sites and channels; proactively communicate ...
Responsibilities Reporting & Analytics Leadership * Own and manage reporting for UKG Pro WFM to ... Understanding of HRIS, Time and Attendance systems, and payroll processes. * Must be legally ...
Responsibilities Reporting & Analytics Leadership * Own and manage reporting for UKG Pro WFM to ... Understanding of HRIS, Time and Attendance systems, and payroll processes. * Must be legally ...
Workforce Management Data Insights Manager
Cleveland, OH · On-site
$108K - $140K/yr
Responsibilities Reporting & Analytics Leadership * Own and manage reporting for UKG Pro WFM to ... Understanding of HRIS, Time and Attendance systems, and payroll processes. * Must be legally ...
Workforce Management Data Insights Manager
Cleveland, OH · On-site
$108K - $140K/yr
Responsibilities Reporting & Analytics Leadership * Own and manage reporting for UKG Pro WFM to ... Understanding of HRIS, Time and Attendance systems, and payroll processes. * Must be legally ...
... AI-driven analytics and value case realization. This role focuses on optimizing workforce ... The Company reserves the right to modify this information at any time, with or without notice ...
... AI-driven analytics and value case realization. This role focuses on optimizing workforce ... The Company reserves the right to modify this information at any time, with or without notice ...
Real Time Ops Application Support Analyst- 10928
Columbus, OH · On-site
$30 - $40/hr
Responsibilities include providing 24/7 application support for Advanced Distribution Management ... Time real-time systems, as well as developing a basic understanding of EMS and SCADA ...
Real Time Ops Application Support Analyst- 10928
Columbus, OH · On-site
$30 - $40/hr
Responsibilities include providing 24/7 application support for Advanced Distribution Management ... Time real-time systems, as well as developing a basic understanding of EMS and SCADA ...
This role involves managing and optimizing payroll processes, ensuring accurate and compliant ... Analyst to support Payroll and Time & Absence Management functions within Workday. This role ...
This role involves managing and optimizing payroll processes, ensuring accurate and compliant ... Analyst to support Payroll and Time & Absence Management functions within Workday. This role ...
This role involves managing and optimizing payroll processes, ensuring accurate and compliant ... Analyst to support Payroll and Time & Absence Management functions within Workday. This role ...
This role involves managing and optimizing payroll processes, ensuring accurate and compliant ... Analyst to support Payroll and Time & Absence Management functions within Workday. This role ...
... management skills with experience leading teams and external resources. * Excellent analytical ... Benefits, Compensation & Workforce Diversity At FirstEnergy, employees are key to our success. We ...
... management skills with experience leading teams and external resources. * Excellent analytical ... Benefits, Compensation & Workforce Diversity At FirstEnergy, employees are key to our success. We ...
Workforce Management Scheduler - Phlebotomy
Twinsburg, OH · On-site
$22.65/hr
Vacation and Health/Flex Time * 6 Holidays plus 1 "MyDay" off * FinFit financial coaching and ... Organizational Skills/attention to detail/data analysis: * Codes employee's absences in Oracle ...
Workforce Management Scheduler - Phlebotomy
Twinsburg, OH · On-site
$22.65/hr
Vacation and Health/Flex Time * 6 Holidays plus 1 "MyDay" off * FinFit financial coaching and ... Organizational Skills/attention to detail/data analysis: * Codes employee's absences in Oracle ...
... management skills with experience leading teams and external resources. * Excellent analytical ... Benefits, Compensation & Workforce Diversity At FirstEnergy, employees are key to our success. We ...
... management skills with experience leading teams and external resources. * Excellent analytical ... Benefits, Compensation & Workforce Diversity At FirstEnergy, employees are key to our success. We ...
Software Engineer Principal
$124K - $167K/yr
... management, workforce analytics, agent adherence, and capacity planning. Working closely with ... Lead modernization initiatives across forecasting, scheduling, capacity planning, and real-time ...
Software Engineer Principal
$124K - $167K/yr
... management, workforce analytics, agent adherence, and capacity planning. Working closely with ... Lead modernization initiatives across forecasting, scheduling, capacity planning, and real-time ...
... time, and much more. Visit for more details. WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE ... CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food ...
... time, and much more. Visit for more details. WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE ... CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food ...
Senior Workforce Management Developer - UKG
Columbus, OH · On-site
$52.75 - $69.50/hr
They are seeking a Senior Workforce Management Developer to design, develop, and support ... analysis, and long‑term remediation. • Ensures compliance with data governance and audit ...
Senior Workforce Management Developer - UKG
Columbus, OH · On-site
$52.75 - $69.50/hr
They are seeking a Senior Workforce Management Developer to design, develop, and support ... analysis, and long‑term remediation. • Ensures compliance with data governance and audit ...
Real Time Operations Solutions Engineer Princi (Energy Management System)
New Albany, OH · On-site
$136K - $177K/yr
... real-time operational reliability. • Manage EMS platform vendor relationships and third-party ... level analysis to assess operational impact, risk, and long-term alignment with EMS platform ...
Real Time Operations Solutions Engineer Princi (Energy Management System)
New Albany, OH · On-site
$136K - $177K/yr
... real-time operational reliability. • Manage EMS platform vendor relationships and third-party ... level analysis to assess operational impact, risk, and long-term alignment with EMS platform ...
Senior Product Owner, Workforce Management and Pay Technology
Columbus, OH · On-site
$116 - $162.50/hr
... time, and much more. Visit for more details. WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE ... CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food ...
Senior Product Owner, Workforce Management and Pay Technology
Columbus, OH · On-site
$116 - $162.50/hr
... time, and much more. Visit for more details. WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE ... CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food ...
UKG PRO WFM Time Keeping Senior Consultant
$100K - $122K/yr
Supporting full lifecycle workforce management implementations, including business analysis ... UKG PRO WFM Time Keeping Senior Consultant Deloitte's Human Capital practice helps organizations ...
UKG PRO WFM Time Keeping Senior Consultant
$100K - $122K/yr
Supporting full lifecycle workforce management implementations, including business analysis ... UKG PRO WFM Time Keeping Senior Consultant Deloitte's Human Capital practice helps organizations ...
Workforce Management Real Time Analyst information
See Ohio salary details
$36.6K - $48.2K
6% of jobs
$56.6K is the 25th percentile. Wages below this are outliers.
$48.2K - $59.8K
26% of jobs
$59.8K - $71.3K
7% of jobs
The median wage is $81.9K / yr.
$71.3K - $82.9K
12% of jobs
$82.9K - $94.5K
18% of jobs
$94.5K - $106.1K
0% of jobs
$106.1K - $117.7K
5% of jobs
$118.3K is the 75th percentile. Wages above this are outliers.
$117.7K - $129.3K
10% of jobs
$129.3K - $140.8K
1% of jobs
$140.8K - $152.4K
14% of jobs
$152.4K - $164K
1% of jobs
$36.6K
$92.8K
$164K
How much do workforce management real time analyst jobs pay per year?
What are the key skills and qualifications needed to thrive as a workforce management real time analyst?
To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.
Is a workforce management real time analyst a good career?
What are the typical daily responsibilities of a workforce management real time analyst?
As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.
What is a workforce management real time analyst?
A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.
What are the most commonly searched types of Workforce Management Real Time Analyst jobs in Ohio?
The most popular types of Workforce Management Real Time Analyst jobs in Ohio are:
What are popular job titles related to Workforce Management Real Time Analyst jobs in Ohio?
For Workforce Management Real Time Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Workforce Management Real Time Analyst jobs in Ohio look for?
The top searched job categories for Workforce Management Real Time Analyst jobs in Ohio are:

OhioHealth rating
7.0
Based on 340 frontline employees who took The Breakroom Quiz
414th of 887 rated healthcare providers
Job description
Job Description Summary:
The UKG Consultant serves as a functional subject matter expert for UKG Pro Workforce Management (WFM), EZ Call, and related modules. This role focuses on business partnership, functional discovery, optimization strategy, training, and adoption, ensuring UKG solutions align with organizational needs and drive improvements in scheduling, timekeeping, labor management, and compliance. The UKG Consultant partners closely with HR, IT, Payroll, and operational leaders but does not perform core system configuration.
Responsibilities And Duties:
Functional Consulting & Discovery
Lead functional discovery sessions with operational leaders to understand workforce, scheduling, and labor management needs.
Translate business requirements into solution designs and functional recommendations for UKG capabilities.
Advise leaders on UKG best practices, system capabilities, and process standardization opportunities.
Optimization & Workforce Strategy
Analyze workforce processes and labor trends to identify opportunities for optimization, automation, and efficiency.
Partner with Workforce Management leadership to support initiatives related to overtime reduction, staffing efficiency, and scheduling effectiveness.
Recommend system-enabled solutions to replace manual workarounds and inconsistent practices.
Stakeholder Engagement & Partnership
Serve as a trusted advisor and liaison between HR, Payroll, IT, and operational leaders.
Partners with vendor teams (UKG and third parties) to support enhancements, issue resolution, and roadmap planning.
Support cross-functional alignment and adoption of standardized workforce practices.
Training, Adoption & Change Support
Develop and deliver training, education, and communication to support UKG adoption.
Create and maintain job aids and reference materials for managers and associates.
Guide clients through testing (UAT), deployment, and go-live, ensuring quality and seamless integration.
Deliver training to end-users and administrators and transition clients to ongoing support.
Support go-live readiness, stabilization, and post-implementation adoption efforts.
Support all new users with functional adoption (M&A, New Units, etc.).
Governance & Compliance Support
Support adherence to organizational policies, labor standards, and workforce governance guardrails.
Partner with Senior Consultants and leadership to ensure solutions align with compliance requirements.
Minimum Qualifications:
Bachelor's Degree (Required)
Additional Job Description:
- Degree in HR, IT, Business, or a related field; advanced degree preferred.
- 3+ years of experience supporting UKG Pro WFM or similar workforce management systems.
- Strong understanding of workforce operations, scheduling models, and labor compliance.
- Excellent communication, facilitation, and stakeholder engagement skills.
- Ability to influence without authority and operate effectively in a matrixed environment.
SPECIALIZED KNOWLEDGE
Healthcare workforce management experience.
Experience supporting system optimization, adoption, or change management initiatives.
Familiarity with reporting tools such as UKG Analytics and Business Intelligence.
Strong presentation and training facilitation skills.
Work Shift:
Day
Scheduled Weekly Hours :
40
Department
HRIS Workforce Management
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
What OhioHealth employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About OhioHealth
Sourced by ZipRecruiter
OhioHealth is a not-for-profit, faith-based health system based in Columbus, Ohio, US. Operating since 1981, it is one of the largest and most comprehensive health systems in its area of operation. OhioHealth's business is grounded at the union of the healthcare and medical industry. The organization provides a full range of healthcare services from acute hospital care to rehabilitative and long-term care, including medical research and development.
Industry
Hospitals and health care and social assistance
Company size
10,000+ Employees
Headquarters location
Columbus, OH, US