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Workforce Management Real Time Analyst Jobs in Ohio

Home Genius Exteriors

Workforce Manager

Streetsboro, OH · On-site

$65K - $80K/yr

Strong forecasting, scheduling, and real-time management experience * Experience with Five9 and/or Workforce Management (WFM) software * Advanced Excel skills with strong analytical abilities

Home Genius Exteriors

Workforce Manager

Streetsboro, OH · On-site

$65K - $80K/yr

Strong forecasting, scheduling, and real-time management experience * Experience with Five9 and/or Workforce Management (WFM) software * Advanced Excel skills with strong analytical abilities

Eaton

Analyst - Workforce Analytics

Beachwood, OH · On-site

$71K - $105K/yr

Candidates based in the Eastern or Central time zones are preferred to support effective ... manage multiple tasks and prioritize effectively. • High level of attention to detail and ...

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Workforce Management Real Time Analyst information

See Ohio salary details

$36.6K

$92.8K

$164K

How much do workforce management real time analyst jobs pay per year?

As of Jul 26, 2026, the average yearly pay for workforce management real time analyst in Ohio is $92,765.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $126,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Workforce Management Real Time Analyst position, and why are they important?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are some typical daily responsibilities of a Workforce Management Real Time Analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a Workforce Management Real Time Analyst job?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the most commonly searched types of Workforce Management Real Time Analyst jobs in Ohio? The most popular types of Workforce Management Real Time Analyst jobs in Ohio are:
What are popular job titles related to Workforce Management Real Time Analyst jobs in Ohio? For Workforce Management Real Time Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Workforce Management Real Time Analyst jobs in Ohio look for? The top searched job categories for Workforce Management Real Time Analyst jobs in Ohio are:
Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Ohio as of July 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $92,765 per year, or $44.6 per hour.
Workforce Manager

Workforce Manager

Home Genius Exteriors

Streetsboro, OH • On-site

$65K - $80K/yr

Full-time

Medical, Dental, Vision

Posted 25 days ago

Job description

Join One of the Fastest-Growing Home Improvement Companies in the Country
Home Genius Exteriors is one of the fastest-growing home remodeling companies in the United States. Our mission is simple: provide homeowners with a different experience-one built on quality, innovation, and exceptional customer service.
As we continue our rapid growth, we're looking for a strategic, analytical, and results-driven Workforce Manager to optimize staffing, improve operational efficiency, and maximize revenue across our Inside Sales organization.
If you enjoy solving complex operational challenges, building data-driven workforce strategies, and making a direct impact on business performance, we'd love to meet you.
What You'll Do
As our Workforce Manager, you'll own workforce planning for a high-volume, revenue-driven contact center. You'll ensure the right people are in the right place at the right time to maximize productivity and customer experience.
Responsibilities
  • Forecast call, lead, and workload volume using historical data, seasonality, and business trends
  • Develop staffing models that support company growth and operational goals
  • Create and manage agent schedules across multiple teams and campaigns
  • Monitor real-time operations and make staffing adjustments to maintain service levels
  • Analyze workforce performance and identify opportunities to improve efficiency
  • Build dashboards and reports that provide actionable insights to leadership
  • Partner closely with Sales, Operations, Recruiting, and Leadership on hiring and staffing strategies
  • Drive continuous improvement in forecasting accuracy, scheduling processes, and workforce utilization
  • Identify trends and proactively recommend operational improvements
What We're Looking For
  • Experience in Workforce Management within a contact center or inside sales environment
  • Strong forecasting, scheduling, and real-time management experience
  • Experience with Five9 and/or Workforce Management (WFM) software
  • Advanced Excel skills with strong analytical abilities
  • Experience with Power BI, Tableau, or similar reporting platforms preferred
  • Ability to interpret data and communicate insights to leadership
  • Excellent organizational and problem-solving skills
  • Comfortable working in a fast-paced, high-growth environment
Key Performance Indicators
Success in this role will be measured by:
  • Forecast Accuracy
  • Service Level Achievement
  • Agent Utilization
  • Schedule Adherence
  • Occupancy
  • Speed-to-Lead
  • Revenue Per Agent Hour
  • Workforce Efficiency Improvements

Schedule: Full-Time | Flexibility Required (Evenings & Weekends as Business Needs Dictate)
Why Home Genius Exteriors?
  • Competitive salary plus performance bonus
  • Medical, Dental, and Vision Insurance after 30 days of employment
  • Career growth opportunities within one of the fastest-growing companies in the industry
  • Collaborative, high-performance culture
  • Opportunity to make a measurable impact on company growth

If you're passionate about using data to drive operational excellence and want to help build a world-class inside sales organization, apply today and grow your career with Home Genius Exteriors.

Apply