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Workforce Management Real Time Analyst Jobs in Ohio

UC Health

Analyst - Workforce

Cincinnati, OH · On-site

The Workforce Analyst works independently, uses workforce management tools, provides support and ... Monitor incoming calls, agent availability, and workload distribution in real-time. Qualifications

UC Health

Analyst - Workforce

Cincinnati, OH · On-site

The Workforce Analyst works independently, uses workforce management tools, provides support and ... Monitor incoming calls, agent availability, and workload distribution in real-time. Qualifications

UC Health

Analyst - Workforce

Cincinnati, OH · On-site

The Workforce Analyst works independently, uses workforce management tools, provides support and ... Monitor incoming calls, agent availability, and workload distribution in real-time. Qualifications ...

UC Health

Analyst - Workforce

Cincinnati, OH · On-site

The Workforce Analyst works independently, uses workforce management tools, provides support and ... Monitor incoming calls, agent availability, and workload distribution in real-time. Qualifications ...

E.ON Energie Deutschland GmbH

$82.66 - $106.28/hr

Die Workforce Management Plattform wird zukünftig von mehreren tausend internationalen Benutzern ... Ausgeprägte analytische Fähigkeiten und die Fähigkeit, komplexe Probleme zu lösen. Du bist in ...

PNC Bank

Software Engineer Principal

Strongsville, OH · On-site

$124K - $167K/yr

... management, workforce analytics, agent adherence, and capacity planning. Working closely with ... Lead modernization initiatives across forecasting, scheduling, capacity planning, and real-time ...

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Workforce Management Real Time Analyst information

See Ohio salary details

$36.6K

$92.8K

$164K

How much do workforce management real time analyst jobs pay per year?

As of Aug 27, 2026, the average yearly pay for workforce management real time analyst in Ohio is $92,765.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $126,000.00 per year, depending on experience, location, and employer.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are the most commonly searched types of Workforce Management Real Time Analyst jobs in Ohio?

The most popular types of Workforce Management Real Time Analyst jobs in Ohio are:

What are popular job titles related to Workforce Management Real Time Analyst jobs in Ohio?

For Workforce Management Real Time Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Ohio look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Ohio are:

Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $92,765 per year, or $44.6 per hour.

Analyst - Workforce

UC Health

Cincinnati, OH • On-site

Full-time

Posted 8 days ago

UC Health (Cincinnati) rating

6.9

Company rating: 6.9 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

458th of 894 rated healthcare providers

Job description

The Workforce Analyst works independently, uses workforce management tools, provides support and effective staff planning to deliver the appropriate level of service to UC Health's patient's and within the Access Center environment. The analyst must have a clear and working understanding of the inter-relationships between staffing and scheduling. In addition, must also have a very strong writing, computer skills and the ability to effectively communicate any resulting analysis to the management team.

  • Minimum Required: High School Diploma or GED 
  • Preferred: Associate's Degree
  • Minimum Required: 3 - 5 Years equivalent experience 
  • Preferred: 6 - 10 Years equivalent experience
  • The WFM Analyst will forecast call volumes with a high degree of accuracy: interval, daily and monthly call volumes, handle times, and service metrics.
  • Perform various ad hoc analyses; formulate conclusions and present conclusions to management.
  • Perform various operational analyses required to support the management team.
  • Collaborate with management and internal customers on impact on levels of service and analysis for various proposals and future initiatives.
  • Develop staff schedules, analyze performance data and preparing workforce analysis reports. 
  • Provide feedback to management team regarding agent scheduling concerns.
  • Daily tracking of scheduling information: absences as support for management team with supporting information as it relates to UC Health policies.
  • Monitor incoming calls, agent availability, and workload distribution in real-time.

What UC Health (Cincinnati) employees say

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About UC Health

Sourced by ZipRecruiter

We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

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