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Real Time Analyst Jobs in Ohio (NOW HIRING)

Paid time off * Training & development Real Estate Analyst InternLocation: Columbus, OH Position Type: Internship (Seasonal or Year-Round) Compensation: Performance-Based (Structure Discussed During ...

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Skilled at teaching real estate math calculations, contract analysis, and regulatory application ...

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Skilled at teaching real estate math calculations, contract analysis, and regulatory application ...

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Skilled at teaching real estate math calculations, contract analysis, and regulatory application ...

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Real Time Analyst information

See Ohio salary details

$40.9K

$49.5K

$60.4K

How much do real time analyst jobs pay per year?

As of Jul 26, 2026, the average yearly pay for real time analyst in Ohio is $49,450.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $49,400.00 per year, depending on experience, location, and employer.

What is the difference between Real Time Analyst vs Workforce Analyst?

AspectReal Time AnalystWorkforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like Workforce Management (WFM) are commonSimilar credentials; often holds degrees in business, analytics, or operations management; WFM certifications are also relevant
Work EnvironmentWorks in call centers or customer service environments, monitoring real-time operationsWorks across various industries, analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageCommonly employed in contact centers, telecommunications, and customer service industriesUsed in multiple sectors including retail, healthcare, and finance for workforce planning

While both roles focus on workforce data, a Real Time Analyst primarily monitors and adjusts staffing in real-time to ensure service levels, whereas a Workforce Analyst analyzes historical data to forecast staffing needs and improve efficiency. The roles often overlap but serve different operational functions within workforce management.

What does a realtime analyst do?

A real-time analyst monitors contact center operations to ensure staffing levels meet current call volume demands. They analyze live data using tools like workforce management software to make immediate adjustments, helping improve service levels and reduce wait times. Strong analytical skills and knowledge of call center metrics are essential for this role.

How does a Real Time Analyst typically collaborate with other teams to ensure efficient workforce management?

A Real Time Analyst works closely with operations, workforce management, and team leaders to monitor call volumes, agent availability, and service levels throughout the day. They communicate real-time updates and recommend adjustments such as break rescheduling or overtime to maintain efficient staffing. Regular interaction with supervisors and reporting teams is key to quickly addressing any issues and ensuring targets are met. This collaborative environment helps maintain smooth operations and high customer satisfaction.

What Is a Real Time Analyst?

A real time analyst is responsible for monitoring call center agents to evaluate their performance and ensure excellent customer service. Their job duties include using real-time call monitoring software, listening into calls or reviewing call transcripts that are generated in real time, and intervening when necessary to avoid escalation of a difficult or unprofessional call situation. A real time analyst works closely with call center agents and managers to identify and address call center problems as they occur.

What are the key skills and qualifications needed to thrive as a Real Time Analyst, and why are they important?

To thrive as a Real Time Analyst, you need strong analytical skills, attention to detail, and a background in workforce management or a related field, often supported by a relevant degree or experience. Proficiency with workforce management software (such as NICE IEX, Verint, or Genesys), Excel, and real-time reporting tools is typically required. Excellent communication, problem-solving, and the ability to stay calm under pressure are crucial soft skills for this role. These skills ensure accurate monitoring and swift decision-making to optimize staffing levels and maintain service level agreements in dynamic business environments.

How much is the salary of a real-time analyst?

The average salary of a real-time analyst typically ranges from $50,000 to $75,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications and advanced skills can earn higher salaries.

Is a WFM analyst a good career?

A Real Time Analyst is a key role in workforce management, focusing on monitoring and adjusting staffing levels in real time to meet service goals. It offers opportunities for skill development in data analysis, scheduling, and communication, with potential for career growth into management or specialized analytics roles.

What are Real Time Analysts?

Real Time Analysts (RTAs) are professionals responsible for monitoring, analyzing, and managing workforce schedules and performance in real-time, typically in call centers or customer service environments. Their main goal is to ensure that staffing levels match incoming demand, minimizing wait times and maximizing efficiency. RTAs use specialized software to track key metrics, adjust agent schedules, and communicate with team leaders to resolve any issues as they arise. By responding quickly to changes in call volume or staffing, they help maintain service level agreements and overall customer satisfaction.

What jobs make $1,000,000 a year?

While most jobs, including a Real Time Analyst, do not typically reach $1,000,000 annually, some high-level executive roles such as CEOs, investment bankers, and successful entrepreneurs can earn this level of income through salaries, bonuses, and investments. These positions often require extensive experience, advanced skills, and significant responsibility, and income may also come from stock options or business ownership.
What are the most commonly searched types of Real Time Analyst jobs in Ohio? The most popular types of Real Time Analyst jobs in Ohio are:
What cities in Ohio are hiring for Real Time Analyst jobs? Cities in Ohio with the most Real Time Analyst job openings:
What are popular job titles related to Real Time Analyst jobs in OH? For Real Time Analyst jobs in OH, the most frequently searched job titles are:
Infographic showing various Real Time Analyst job openings in Ohio as of July 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $49,450 per year, or $23.8 per hour.
Real Time Operations Solutions Engineer Principal- Lead

Real Time Operations Solutions Engineer Principal- Lead

American Electric Power

New Albany, OH • On-site

$136K - $177K/yr

Full-time

Posted 7 days ago


American Electric Power rating

8.7

Company rating: 8.7 out of 10

Based on 102 frontline employees who took The Breakroom Quiz

8th of 53 rated energy and utility


Job description

Job Posting End Date
08-01-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
The role involves establishing an advanced understanding of the technologies and processes necessary for the development and support of Operational Technology (OT) Real Time tools and systems. Responsibilities include providing application support for Energy Management Systems (EMS) and Supervisory Control & Data Acquisition (SCADA) systems, as well as other applications utilized in Transmission Control Centers.
Key tasks involve leading efforts to plan, research, and evaluate patching, failover, and maintenance activities required for OT Real Time systems, while developing a comprehensive understanding of EMS and SCADA functionalities. The position also includes developing and maintaining best practices for application development and participating in the creation of technical documentation to support RealTime applications. A strong emphasis on adaptability, customer needs, and continuous improvement is essential for effectively supporting Real Time systems.
Job Description
What you'll do:
• Architect and own OT platform solutions for EMS (primary), SCADA, and ADMS, with a strong focus on the OSI Monarch EMS platform, driving system enhancements, architectural integrity, and real-time operational reliability.
• Manage EMS platform vendor relationships and third-party integrations, serving as the primary technical interface with AspenTech/OSI; coordinate vendor support, influence roadmap direction, and lead enablement of new EMS features and advanced applications.
• Define and enforce platform best practices for availability, backup, disaster recovery, and performance optimization, including configuration and support of EMS data archives (PI, OSI Chronus).
• Lead cross-functional technical efforts to deliver EMS platform capabilities and services, while supporting controlled SCADA/EMS software upgrades, patching, and modernization initiatives across the real-time OT environment.
• Partner with real-time operations teams and Business Units to understand operational end needs, and translate those needs into EMS platform capabilities, standards, configurations, and reusable services, while retaining platform ownership within OT rather than BU-specific solution delivery.
• Evaluate emerging EMS, SCADA, ADMS, and OT technologies through platform-level analysis to assess operational impact, risk, and long-term alignment with EMS platform strategy.
• Investigate, troubleshoot, and resolve complex EMS/SCADA platform issues, serving as a senior escalation point for application failures and performance issues, while providing guidance to less experienced employees on log analysis and root-cause troubleshooting.
• Configure platform monitoring and develop repeatable automation using PowerShell, Batch, and Python to deploy configuration changes, patches, and updates consistently across EMS and SCADA servers.
• Analyze logs and application/system monitors proactively to identify potential issues and develop mitigation strategies that improve platform stability and reduce operational impact.
• Conduct routine backups and periodic restoration testing to validate recovery readiness and maintain documented emergency restoration and disaster recovery procedures for EMS and SCADA platforms.
• Coordinate with teams and business process owners to schedule and administer patches, updates, and server configuration changes to minimize downtime, while providing after-hours support as part of an on-call rotation for critical EMS platform incidents.
What we're looking for:
Real Time Operations Solution Engineer Principal SG9
Education & Experience
• Bachelor's degree in a related field with 6 years of relevant experience
• Or Associate's degree in a related field with 8 years of relevant experience
• Or High school diploma/GED with 10 years of relevant experience
Real Time Operations Solution Engineer Lead SG10
Education & Experience
  • Bachelor's degree in a related field with 8 years of relevant experience
  • Or associate's degree in a related field with 10 years of relevant experience
  • Or High school diploma/GED with 12 years of relevant experience

Related Fields for Education and Experience:
  • IT/OT System Administration
  • IT/OT Application Support
  • Cyber Security
  • ADMS/DMA/EMS/OMS/SCADA

Note: Professional certifications (such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP) may be accepted as substitutes for a portion of the required experience.
Additional Requirements
Overtime, on-call assignments, and occasional travel may be required.
Where you'll work:
This role sits on site in New Albany, Ohio
What you'll get:
Real Time Operations Solution Engineer Principal SG9($116,255-$151,132)
Real Time Operations Solution Engineer Lead SG10($136,539-$177,503)
In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do
At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

American Electric Power (On-Site)
$116K- $177K / Year
#LI-Onsite
#AEPCareers
Compensation Data
Compensation Grade:
SP20-009
Compensation Range:
$116,255.00 - $177,503.00
The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

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About American Electric Power

Sourced by ZipRecruiter

AEP Energy is a certified competitive retail electricity and natural gas supply provider. We proudly serve residential, small business and commercial and industrial customers. AEP Energy has over 100 years of industry experience with backing from our parent company, American Electric Power (AEP). AEP is one of the largest electric energy companies in the United States and ranked 204 of the Fortune 500.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1906

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