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Real Time Analyst Jobs in Ohio (NOW HIRING)

UC Health

Analyst - Workforce

Cincinnati, OH

The Workforce Analyst works independently, uses workforce management tools, provides support and ... Monitor incoming calls, agent availability, and workload distribution in real-time. Qualifications

UC Health

Analyst - Workforce

Cincinnati, OH · On-site

The Workforce Analyst works independently, uses workforce management tools, provides support and ... Monitor incoming calls, agent availability, and workload distribution in real-time. Qualifications

UC Health

Analyst - Workforce

Cincinnati, OH · On-site

The Workforce Analyst works independently, uses workforce management tools, provides support and ... Monitor incoming calls, agent availability, and workload distribution in real-time. Qualifications ...

UC Health

Analyst - Workforce

Cincinnati, OH · On-site

The Workforce Analyst works independently, uses workforce management tools, provides support and ... Monitor incoming calls, agent availability, and workload distribution in real-time. Qualifications ...

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Showing results 1-20

All JobsReal Time Analyst JobsReal Time Analyst Jobs in Ohio

Real Time Analyst information

See Ohio salary details

$40.9K

$49.5K

$60.4K

How much do real time analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for real time analyst in Ohio is $49,450.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $49,400.00 per year, depending on experience, location, and employer.

What is a real time analyst?

A real time analyst is responsible for monitoring call center agents to evaluate their performance and ensure excellent customer service. Their job duties include using real-time call monitoring software, listening into calls or reviewing call transcripts that are generated in real time, and intervening when necessary to avoid escalation of a difficult or unprofessional call situation. A real time analyst works closely with call center agents and managers to identify and address call center problems as they occur.

How does a real time analyst typically collaborate with other teams to ensure efficient workforce management?

A Real Time Analyst works closely with operations, workforce management, and team leaders to monitor call volumes, agent availability, and service levels throughout the day. They communicate real-time updates and recommend adjustments such as break rescheduling or overtime to maintain efficient staffing. Regular interaction with supervisors and reporting teams is key to quickly addressing any issues and ensuring targets are met. This collaborative environment helps maintain smooth operations and high customer satisfaction.

What is the difference between Real Time Analyst vs Workforce Analyst?

AspectReal Time AnalystWorkforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like Workforce Management (WFM) are commonSimilar credentials; often holds degrees in business, analytics, or operations management; WFM certifications are also relevant
Work EnvironmentWorks in call centers or customer service environments, monitoring real-time operationsWorks across various industries, analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageCommonly employed in contact centers, telecommunications, and customer service industriesUsed in multiple sectors including retail, healthcare, and finance for workforce planning

While both roles focus on workforce data, a Real Time Analyst primarily monitors and adjusts staffing in real-time to ensure service levels, whereas a Workforce Analyst analyzes historical data to forecast staffing needs and improve efficiency. The roles often overlap but serve different operational functions within workforce management.

More about Real Time Analyst jobs

What are the most commonly searched types of Real Time Analyst jobs in Ohio?

The most popular types of Real Time Analyst jobs in Ohio are:

What are popular job titles related to Real Time Analyst jobs in Ohio?

For Real Time Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Real Time Analyst jobs in Ohio look for?

The top searched job categories for Real Time Analyst jobs in Ohio are:

What cities in Ohio are hiring for Real Time Analyst jobs?

Cities in Ohio with the most Real Time Analyst job openings:

What are popular job titles related to Real Time Analyst jobs in OH?

For Real Time Analyst jobs in OH, the most frequently searched job titles are:

Real Time Analyst jobs near you
Infographic showing various Real Time Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $49,450 per year, or $23.8 per hour.

System Analyst - Adobe Real-Time Customer Data Platform

Jobtailor

Akron, OH • On-site

$65 - $105/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Responsibilities
  • Elicit, analyze, and document functional requirements for marketing and customer data use cases
  • Translate business needs into clear technical stories, acceptance criteria, test cases, and implementation artifacts
  • Partner with marketing teams to support user journeys, channel activation campaigns, and personalization use cases
  • Support requirements related to Adobe RTCDP and AEP, including: Audience definition and activation, Data ingestion and enrichment, Profile and identity considerations
  • Facilitate discussions between business, marketing, engineering, and platform teams to ensure shared understanding
  • Maintain high‑quality documentation, including: Business requirements documents (BRDs), Functional specifications, User stories and process flows
  • Assist with validation of delivered solutions against documented requirements
  • Use spreadsheets and other analytical tools to support requirement analysis, data validation, and impact assessment
Requirements
  • Experience working as a Technical Systems or Functional Analyst, or similar role
  • Familiarity with Adobe RTCDP and/or Adobe Experience Platform (AEP)
  • Solid understanding of marketing concepts, including: Customer/user journeys, Campaign orchestration, Channel activation (email, SMS, digital channels)
  • Strong technical aptitude, including comfort working with: Spreadsheets (Excel, Google Sheets), Structured documentation and data‑oriented thinking
  • Proven ability to write clear, concise, and actionable requirements
  • Excellent communication skills, both written and verbalAbility to work effectively with cross‑functional teams
  • Hands‑on experience with Adobe Experience Cloud tools (e.g., Journey Optimizer, Campaign, Analytics) (preferred)
  • Experience working in Agile or hybrid delivery environments (preferred)
  • Familiarity with customer data concepts such as profiles, identities, and segmentation (preferred)
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