ZipRecruiter

Log In

1

Real Time Analyst Jobs (NOW HIRING)

NexRep, LLC

Real Time Analyst

Portland, ME · On-site

Manager, Real-Time Analysts Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and time-tracking software and ACD ...

NexRep, LLC

Real Time Analyst

Portland, ME · On-site +1

Manager, Real-Time Analysts Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and time-tracking software and ACD ...

NexRep LLC

Real Time Analyst

Portland, ME · On-site

Manager, Real-Time Analysts Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and time-tracking software and ACD ...

Robert Half

Real Time Analyst

Minnetonka, MN · On-site

$20 - $25/hr

Experience working in a real-time analysis, workforce management, or call center operations role. * Strong proficiency with Microsoft Excel and working knowledge of Microsoft Word, Outlook, and ...

Chewy

Real-Time Analyst

Richardson, TX · On-site

As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and ...

Old Republic Home Protection

Be Seen First

Real Time Analyst

Charlotte, NC · Remote

$78K - $88K/yr

We are seeking a Senior Workforce Management (WFM) Real-Time Analyst to play a critical role in monitoring and managing real-time operations across our contact center environment. This individual ...

Teleperformance USA

Real Time Analyst

Brownsville, TX · On-site

Real time interaction with client for reciprocal communication imperative to maintain operations at peak performance. This position is 100% onsite in Brownsville, TX. Work at home is not available ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Sunday, May 24th 2026 by 11:59 PM Position overview As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce ...

Restoration Hardware

Real-Time Analyst

Tracy, CA · On-site

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

RH

Real-Time Analyst

Tracy, CA · On-site

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

RH

Real-Time Analyst

Tracy, CA · On-site

$21 - $38/hr

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

next page

Showing results 1-20

All JobsBusiness JobsHuman Resources JobsCompensation Analyst JobsReal Time Analyst Jobs

Real Time Analyst information

See salary details

$43K

$52K

$63.5K

How much do real time analyst jobs pay per year?

As of Sep 13, 2026, the average yearly pay for real time analyst in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What is a real time analyst?

A real time analyst is responsible for monitoring call center agents to evaluate their performance and ensure excellent customer service. Their job duties include using real-time call monitoring software, listening into calls or reviewing call transcripts that are generated in real time, and intervening when necessary to avoid escalation of a difficult or unprofessional call situation. A real time analyst works closely with call center agents and managers to identify and address call center problems as they occur.

How does a real time analyst typically collaborate with other teams to ensure efficient workforce management?

A Real Time Analyst works closely with operations, workforce management, and team leaders to monitor call volumes, agent availability, and service levels throughout the day. They communicate real-time updates and recommend adjustments such as break rescheduling or overtime to maintain efficient staffing. Regular interaction with supervisors and reporting teams is key to quickly addressing any issues and ensuring targets are met. This collaborative environment helps maintain smooth operations and high customer satisfaction.

What is the difference between Real Time Analyst vs Workforce Analyst?

AspectReal Time AnalystWorkforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like Workforce Management (WFM) are commonSimilar credentials; often holds degrees in business, analytics, or operations management; WFM certifications are also relevant
Work EnvironmentWorks in call centers or customer service environments, monitoring real-time operationsWorks across various industries, analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageCommonly employed in contact centers, telecommunications, and customer service industriesUsed in multiple sectors including retail, healthcare, and finance for workforce planning

While both roles focus on workforce data, a Real Time Analyst primarily monitors and adjusts staffing in real-time to ensure service levels, whereas a Workforce Analyst analyzes historical data to forecast staffing needs and improve efficiency. The roles often overlap but serve different operational functions within workforce management.

More about Real Time Analyst jobs

What cities are hiring for Real Time Analyst jobs?

Cities with the most Real Time Analyst job openings:

What are the most commonly searched types of Real Time Analyst jobs?

The most popular types of Real Time Analyst jobs are:

Who are the top companies hiring for Real Time Analyst jobs?

The top employers for Real Time Analyst jobs are:

What states have the most Real Time Analyst jobs?

States with the most job openings for Real Time Analyst jobs include:

What are popular job titles related to Real Time Analyst jobs?

For Real Time Analyst jobs, the most frequently searched job titles are:

Real Time Analyst jobs near you
Infographic showing various Real Time Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 72% Full Time, 22% Part Time, and 4% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $52,014 per year, or $25 per hour.

Real Time Analyst

Warren, MI • On-site

Community Choice Credit Union
See more jobs at Community Choice Credit Unionexternal

$50K/yr

Other

Posted 18 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Real Time Analyst

Full-time Support Warren, MI, US 1 Attachments

3 days ago Requisition ID: 2842

Real-Time Analyst (RTA)

Compensationstarting at$50,000 annually.

Sponsorship: This position is not eligible for immigration sponsorship.

Do you thrive in a fast-paced environment where your quick decisions and sharp analysis directly impact member experience? Join our team as a Real-Time Analyst (RTA) and become the heartbeat of our contact center operations.

As the central command for intraday performance, you’ll monitor live conditions, adjust staffing, and communicate critical updates to ensure our members receive timely, exceptional service across phone, chat, and digital channels. This is the perfect opportunity for someone with strong analytical skills, a keen eye for detail, and the ability to stay cool under pressure.

What You’ll Do

Optimize Service Levels: Monitor real-time call, chat, and email queues to keep service levels, ASA, and occupancy goals on track.

Manage Intraday Staffing: Adjust schedules, breaks, or queue assignments to respond quickly to spikes in volume or staffing gaps.

Track Adherence: Ensure team members are following schedules and elevate significant deviations as needed.

Analyze Trends: Review intraday data, publish dashboards and hourly reports, and recommend adjustments to forecasts or staffing plans.

Collaborate & Communicate: Act as the bridge between workforce planning, operations, and leadership during the day.

Incident Response: Be the first line of response during outages, spikes, or system issues by activating protocols and supporting recovery efforts.

What We’re Looking For

Education & Experience:

Associate or Bachelor’s degree in Business, Finance, Operations, or related field preferred.

2+ years of contact center experience, ideally in workforce management or operations support.

Experience with workforce management platforms such as NICE, Verint, or Calabrio.

Technical Skills:

Strong Excel and reporting skills.

Familiarity with telephony systems (e.g., Five9, Genesys, Avaya).

Solid understanding of ACD metrics, service levels, and staffing models.

Soft Skills:

Excellent communication and stakeholder management.

Analytical mindset with attention to detail.

Ability to multitask in a high-pressure environment.

Adaptability when conditions shift.

Why Join Us?

Hybrid or remote work flexibility (based on business needs).

Opportunity to make a direct impact on member experience every single day.

Work in a collaborative environment where your insights are valued.

Professional growth in workforce planning and contact center operations.

Key Success Measures

% of intervals meeting service level targets

Schedule adherence accuracy

Speed of response to intraday changes

Accuracy and integrity of real-time reporting

Attachments (1)

Contact Center Real Time Analyst - To Post.docx

#J-18808-Ljbffr

Apply