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Real Time Analyst Jobs (NOW HIRING)

DailyPay

Real Time Analyst

New York, NY · On-site

$56K - $73K/yr

The Real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems. The shift is Tuesday to Saturday from 12:00pm CT - 8 ...

DailyPay

Real Time Analyst

New York, NY · Remote

$56K - $73K/yr

The Real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems. The shift is Tuesday to Saturday from 12:00pm CT - 8 ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Sunday, May 24th 2026 by 11:59 PM Position overview As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce ...

The Hagerty Group, LLC

WFM Real-Time Analyst

As a Real Time Analyst , you'll be responsible for monitoring service levels across the enterprise and acting quickly to mitigate any staffing related concerns using WFM principals (adjusting ...

Hagerty

OR

As a Real Time Analyst , you'll be responsible for monitoring service levels across the enterprise and acting quickly to mitigate any staffing related concerns using WFM principals (adjusting ...

ibex

WFM Real Time Analyst

Crittenden, NY

Overview The Real-Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business, and products. The analyst manages the performance of ...

IPT Global

Real Time BOP Analyst

Houston, TX

Proven ability to troubleshoot using real-time data trends and strong analytical thinking skills. * Competent in correlating data to identify root causes through trend interpretation. * Strong verbal ...

IPT Global

Real Time BOP Analyst

Houston, TX

Proven ability to troubleshoot using real-time data trends and strong analytical thinking skills. * Competent in correlating data to identify root causes through trend interpretation. * Strong verbal ...

IPT Global

Real Time BOP Analyst

Houston, TX · On-site

Proven ability to troubleshoot using real-time data trends and strong analytical thinking skills. * Competent in correlating data to identify root causes through trend interpretation. * Strong verbal ...

IPT Global

Real Time BOP Analyst

Houston, TX · On-site

Proven ability to troubleshoot using real-time data trends and strong analytical thinking skills. * Competent in correlating data to identify root causes through trend interpretation. * Strong verbal ...

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Real Time Analyst information

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How much do real time analyst jobs pay per year?

As of May 31, 2026, the average yearly pay for real time analyst in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What Is a Real Time Analyst?

A real time analyst is responsible for monitoring call center agents to evaluate their performance and ensure excellent customer service. Their job duties include using real-time call monitoring software, listening into calls or reviewing call transcripts that are generated in real time, and intervening when necessary to avoid escalation of a difficult or unprofessional call situation. A real time analyst works closely with call center agents and managers to identify and address call center problems as they occur.

What are the key skills and qualifications needed to thrive as a Real Time Analyst, and why are they important?

To thrive as a Real Time Analyst, you need strong analytical skills, attention to detail, and a background in workforce management or a related field, often supported by a relevant degree or experience. Proficiency with workforce management software (such as NICE IEX, Verint, or Genesys), Excel, and real-time reporting tools is typically required. Excellent communication, problem-solving, and the ability to stay calm under pressure are crucial soft skills for this role. These skills ensure accurate monitoring and swift decision-making to optimize staffing levels and maintain service level agreements in dynamic business environments.

How does a Real Time Analyst typically collaborate with other teams to ensure efficient workforce management?

A Real Time Analyst works closely with operations, workforce management, and team leaders to monitor call volumes, agent availability, and service levels throughout the day. They communicate real-time updates and recommend adjustments such as break rescheduling or overtime to maintain efficient staffing. Regular interaction with supervisors and reporting teams is key to quickly addressing any issues and ensuring targets are met. This collaborative environment helps maintain smooth operations and high customer satisfaction.

What are Real Time Analysts?

Real Time Analysts (RTAs) are professionals responsible for monitoring, analyzing, and managing workforce schedules and performance in real-time, typically in call centers or customer service environments. Their main goal is to ensure that staffing levels match incoming demand, minimizing wait times and maximizing efficiency. RTAs use specialized software to track key metrics, adjust agent schedules, and communicate with team leaders to resolve any issues as they arise. By responding quickly to changes in call volume or staffing, they help maintain service level agreements and overall customer satisfaction.

What is the difference between Real Time Analyst vs Workforce Analyst?

AspectReal Time AnalystWorkforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like Workforce Management (WFM) are commonSimilar credentials; often holds degrees in business, analytics, or operations management; WFM certifications are also relevant
Work EnvironmentWorks in call centers or customer service environments, monitoring real-time operationsWorks across various industries, analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageCommonly employed in contact centers, telecommunications, and customer service industriesUsed in multiple sectors including retail, healthcare, and finance for workforce planning

While both roles focus on workforce data, a Real Time Analyst primarily monitors and adjusts staffing in real-time to ensure service levels, whereas a Workforce Analyst analyzes historical data to forecast staffing needs and improve efficiency. The roles often overlap but serve different operational functions within workforce management.

More about Real Time Analyst jobs
What cities are hiring for Real Time Analyst jobs? Cities with the most Real Time Analyst job openings:
What are the most commonly searched types of Real Time Analyst jobs? The most popular types of Real Time Analyst jobs are:
Who are the top companies hiring for Real Time Analyst jobs? The top employers for Real Time Analyst jobs are:
What states have the most Real Time Analyst jobs? States with the most job openings for Real Time Analyst jobs include:
What job categories do people searching Real Time Analyst jobs look for? The top searched job categories for Real Time Analyst jobs are:
What are popular job titles related to Real Time Analyst jobs? For Real Time Analyst jobs, the most frequently searched job titles are:
Real Time Analyst jobs near you
Infographic showing various Real Time Analyst job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 43% In-person, and 57% Remote job distribution, with an average salary of $52,014 per year, or $25 per hour.
Real Time Analyst

Real Time Analyst

DailyPay

New York, NY • On-site

$56K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry's leading on demand pay solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
Reporting to the Customer Operations Workforce Management Lead, the Real-Time Analyst is responsible for monitoring all queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. The Real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems. The shift is Tuesday to Saturday from 12:00pm CT - 8:30pm CT.
How You Will Make an Impact:
  • Manage the call volume, daily attendance and program break schedules
  • Assist with creation if metrics and targets for services
  • Work closely with the operations team to analyze and help improve their delivery processes
  • Generate ideas for process and service improvement planning
  • Produce daily, biweekly and monthly internal reports
  • Use trends and reports to forecast requirements
  • Assist with projects and other duties as requested or assigned

What You Bring to the Team:
  • Demonstrate sound work ethic
  • Ability to communicate effectively within the team as well as with agents and other leaders
  • Ability to work as part of a team
  • Ability to stay on task when working solo
  • Must have advanced level Microsoft Excel/Google Sheets skills - Including advanced formulas
  • Ability to create reports and forecast results
  • Attention to detail and high level of accuracy
  • Ability to multitask, focus and complete reports for extended periods of time
  • Previous call center experience required

Nice to have:
  • Previous Work Force Management experience is considered an asset Previous experience with BPO's or working with Third Party Call Centers Experience in the payments/technology space
  • Experience in a high-growth startup environment
  • Experience with Assembled, Zendesk, Five9, and/or Google Suite

What We Offer:
  • Exceptional health, vision, and dental care
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match

High-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don't live "single-issue lives," and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.
In our high-trust environment, we empower you to Challenge Norms. We've created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results.
We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you'll find it here.
If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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