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Contractual Real Time Analyst Jobs (NOW HIRING)

Liveops

Real Time Analyst

The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple queues by actively monitoring agent behavior in 30-minute intervals. This role requires dynamic queue ...

ibex

WFM Real Time Analyst

Crittenden, NY

The analyst manages the performance of the call center according to any contractual agreements and ... Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources ...

NexRep, LLC

Temporary Real Time Analyst

Portland, ME · On-site

Manager, Real-Time Analysts Job Summary: This is a temporary position. The Real-Time Analyst (RTA ... RTAs watch statistics across various KPIs (staffing, service levels, etc.) to ensure contractual ...

NexRep, LLC

Temporary Real Time Analyst

Manager, Real-Time Analysts Job Summary: This is a temporary position. The Real-Time Analyst (RTA ... RTAs watch statistics across various KPIs (staffing, service levels, etc.) to ensure contractual ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Sunday, May 24th 2026 by 11:59 PM Position overview As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce ...

Flex

WFM Real-Time Analyst

New York, NY

About the Role The Vendor Management team is seeking a sharp, action-oriented Workforce Management Real-Time Analyst to operate at the intersection of human judgment and AI-powered intelligence. This ...

Flex

WFM Real-Time Analyst

New York, NY · On-site

About the Role The Vendor Management team is seeking a sharp, action-oriented Workforce Management Real-Time Analyst to operate at the intersection of human judgment and AI-powered intelligence. This ...

Restoration Hardware

Real-Time Analyst

Tracy, CA

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

RH

Real-Time Analyst

Tracy, CA

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

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Contractual Real Time Analyst information

What is the difference between Contractual Real Time Analyst vs Contractual Workforce Analyst?

AspectContractual Real Time AnalystContractual Workforce Analyst
CredentialsTypically requires a degree in business, finance, or related field; certifications like CCRP may be preferredSimilar credentials; often holds degrees in HR, business, or related areas; certifications like CCP are common
Work EnvironmentWorks in call centers or customer service environments, monitoring real-time operationsWorks in HR or operations departments, analyzing workforce data and staffing needs
Employer & Industry UsageUsed in call centers, BPOs, and customer service industriesUsed across industries for workforce planning and analytics

The Contractual Real Time Analyst focuses on monitoring and adjusting real-time call center operations, while the Contractual Workforce Analyst analyzes workforce data to optimize staffing. Both roles require similar credentials and are used in related environments, but their core responsibilities differ in focus and application.

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Contractual Real Time Analyst jobs near you
Real Time Analyst

Real Time Analyst

Liveops

Remote

Full-time

Posted 6 days ago

Job description

The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple queues by actively monitoring agent behavior in 30-minute intervals. This role requires dynamic queue management, proactive communication, and rapid response to client requests via Slack. The RTA is a key operational role that balances real-time analytics with human coordination to maintain performance and adherence standards.
Workers in this role will be employed by Rippling Philippines, Inc. as the Employer of Record and
contracted to work with Liveops.
The Qualifications We're Looking For
  • 1+ years in contact center operations, workforce management, or real-time monitoring.
  • Proficiency in Shiftboard, Slack, and WFM tools (e.g., Serenova, Amazon Connect) highly desired.
  • Strong analytical and decision-making skills.
  • Excellent written and verbal communication.
  • Ability to work independently in a fast-paced, remote environment.
  • Strong attention to detail and multitasking skills.
  • Experience managing agent commits and trades in Shiftboard preferred.
  • Familiarity with Slack etiquette and client-facing communication protocols.
  • Understanding of agent skilling and de-skilling workflows.
  • Comfort with real-time staffing tools and dashboards.

Responsibilities
Intraday Monitoring & Queue Management
  • Track agent activity in 30-minute intervals using Shiftboard and internal dashboards.
  • Move agents between queues (e.g., Chat, Desktop) based on real-time demand and adherence status.
  • Place agents offline if they are not scheduled or committed for the current interval.
  • Monitor long calls and escalate when agents exceed expected durations.

Slack-Based Client Communication
  • Monitor designated client Slack channels for real-time requests and updates.
  • Respond to client inquiries with urgency and professionalism, maintaining tight turnaround expectations.
  • Coordinate with ARAs and program leads to ensure Slack communications are acknowledged and acted upon.

Shiftboard Operations
  • Use Shiftboard to manage agent commits, trades, and schedule adherence.
  • Ensure agents are properly skilled and assigned to the correct queues.
  • Monitor Tradeboard for released shifts and reassign as needed.
  • Enforce commit integrity-agents must honor scheduled blocks unless authorized otherwise.

Reporting & Documentation
  • Maintain logs of queue movements, adherence violations, and Slack interactions.
  • Provide daily summaries of staffing actions, agent status, and client communications.
  • Collaborate with Workforce Management (WFM) and Client Results teams to align staffing with forecasts.

Essential Job Functions
  • Ability to sit or stand at a desk for extended periods of time while working on a computer.
  • Available for virtual meetings in a non-distracted environment.
  • Ability to work independently and meet deadlines.
  • Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and
  • holidays as needed to support US business hours.

About Liveops
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com.
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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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