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Contractual Real Time Analyst Jobs (NOW HIRING)

DailyPay

Real Time Analyst

New York, NY · On-site

$56K - $73K/yr

The Real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems. The shift is Tuesday to Saturday from 12:00pm CT - 8 ...

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

The analyst manages the performance of the call center according to any contractual agreements and ... Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources ...

DailyPay

Real Time Analyst

New York, NY · Remote

$56K - $73K/yr

The Real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems. The shift is Tuesday to Saturday from 12:00pm CT - 8 ...

The Hagerty Group, LLC

WFM Real-Time Analyst

As a Real Time Analyst , you'll be responsible for monitoring service levels across the enterprise and acting quickly to mitigate any staffing related concerns using WFM principals (adjusting ...

Hagerty

OR · On-site

As a Real Time Analyst , you'll be responsible for monitoring service levels across the enterprise and acting quickly to mitigate any staffing related concerns using WFM principals (adjusting ...

IPT Global

Real Time BOP Analyst

Houston, TX

Proven ability to troubleshoot using real-time data trends and strong analytical thinking skills. * Competent in correlating data to identify root causes through trend interpretation. * Strong verbal ...

IPT Global

Real Time BOP Analyst

Houston, TX · On-site

Proven ability to troubleshoot using real-time data trends and strong analytical thinking skills. * Competent in correlating data to identify root causes through trend interpretation. * Strong verbal ...

IPT Global

Real Time BOP Analyst

Houston, TX · On-site

Proven ability to troubleshoot using real-time data trends and strong analytical thinking skills. * Competent in correlating data to identify root causes through trend interpretation. * Strong verbal ...

Visa

Analyst - Cloud FinOps

Austin, TX · On-site

Engage with Cloud service providers to negotiate favorable pricing and contractual terms to ... Implement monitoring mechanisms to track cloud & AI costs in real time and proactively address ...

Blew & Associates, P.A.

Zoning Analyst

Charlotte, NC · On-site +1

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Denver, CO

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

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Contractual Real Time Analyst information

What is the difference between Contractual Real Time Analyst vs Contractual Workforce Analyst?

AspectContractual Real Time AnalystContractual Workforce Analyst
CredentialsTypically requires a degree in business, finance, or related field; certifications like CCRP may be preferredSimilar credentials; often holds degrees in HR, business, or related areas; certifications like CCP are common
Work EnvironmentWorks in call centers or customer service environments, monitoring real-time operationsWorks in HR or operations departments, analyzing workforce data and staffing needs
Employer & Industry UsageUsed in call centers, BPOs, and customer service industriesUsed across industries for workforce planning and analytics

The Contractual Real Time Analyst focuses on monitoring and adjusting real-time call center operations, while the Contractual Workforce Analyst analyzes workforce data to optimize staffing. Both roles require similar credentials and are used in related environments, but their core responsibilities differ in focus and application.

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Contractual Real Time Analyst jobs near you
Real Time Analyst

Real Time Analyst

DailyPay

New York, NY • On-site

$56K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry's leading on demand pay solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
Reporting to the Customer Operations Workforce Management Lead, the Real-Time Analyst is responsible for monitoring all queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. The Real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems. The shift is Tuesday to Saturday from 12:00pm CT - 8:30pm CT.
How You Will Make an Impact:
  • Manage the call volume, daily attendance and program break schedules
  • Assist with creation if metrics and targets for services
  • Work closely with the operations team to analyze and help improve their delivery processes
  • Generate ideas for process and service improvement planning
  • Produce daily, biweekly and monthly internal reports
  • Use trends and reports to forecast requirements
  • Assist with projects and other duties as requested or assigned

What You Bring to the Team:
  • Demonstrate sound work ethic
  • Ability to communicate effectively within the team as well as with agents and other leaders
  • Ability to work as part of a team
  • Ability to stay on task when working solo
  • Must have advanced level Microsoft Excel/Google Sheets skills - Including advanced formulas
  • Ability to create reports and forecast results
  • Attention to detail and high level of accuracy
  • Ability to multitask, focus and complete reports for extended periods of time
  • Previous call center experience required

Nice to have:
  • Previous Work Force Management experience is considered an asset Previous experience with BPO's or working with Third Party Call Centers Experience in the payments/technology space
  • Experience in a high-growth startup environment
  • Experience with Assembled, Zendesk, Five9, and/or Google Suite

What We Offer:
  • Exceptional health, vision, and dental care
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match

High-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don't live "single-issue lives," and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.
In our high-trust environment, we empower you to Challenge Norms. We've created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results.
We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you'll find it here.
If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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