ZipRecruiter

Log In

2

Remote Real Time Analyst Jobs (NOW HIRING)

Blew & Associates, P.A.

Zoning Analyst

Nashville, TN · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Chicago, IL · On-site +1

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Charlotte, NC · On-site +1

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Baltimore, MD · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Chicago, IL · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Charlotte, NC · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Everise

Specialist - RTA

Should know how to analyse performance data in real time. If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

New

Blew & Associates, P.A.

Zoning Analyst

Denver, CO · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Seattle, WA · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Orlando, FL · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Richmond, VA · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Miami, FL · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Houston, TX · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

next page

Showing results 1-20

All Jobsremote JobsBusiness JobsHuman Resources JobsCompensation Analyst JobsRemote Real Time Analyst Jobs

Remote Real Time Analyst information

See salary details

$31K

$73.3K

$130K

How much do remote real time analyst jobs pay per year?

As of Aug 24, 2026, the average yearly pay for remote real time analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What does a remote real time analyst do?

A Remote Real Time Analyst is responsible for monitoring and analyzing workforce data in real time to ensure optimal staffing levels and efficient operations, often in call centers or customer service environments. They track key metrics such as call volume, agent availability, and adherence to schedules, making adjustments to resource allocation as needed. Working remotely, they utilize specialized software and communication tools to provide timely updates and recommendations to management to maintain service level agreements.

What are the key skills and qualifications needed to thrive as a remote real time analyst?

To thrive as a Remote Real Time Analyst, you need strong analytical abilities, attention to detail, and a background in workforce management or operations, often supported by a relevant degree. Familiarity with workforce management software (like NICE IEX, Genesys, or Verint), advanced Excel skills, and experience with real-time monitoring tools are typically required. Excellent communication, problem-solving, and time management skills help you effectively coordinate with teams and respond quickly to changing conditions. These skills are crucial for maintaining operational efficiency, optimizing resource allocation, and ensuring service level targets are met in a dynamic remote environment.

How does a remote real time analyst typically collaborate with other teams to ensure optimal workforce management?

As a Remote Real Time Analyst, you'll work closely with operations, workforce planning, and team leaders to monitor live call volumes, agent adherence, and service levels throughout the day. Collaboration often involves providing real-time alerts or recommendations to help maximize productivity and minimize service gaps. You'll use communication tools like instant messaging, dashboards, and reports to keep all stakeholders informed, ensuring quick, data-driven decisions in a fast-paced environment.

What is the difference between Remote Real Time Analyst vs Remote Workforce Analyst?

AspectRemote Real Time AnalystRemote Workforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like Workforce Management (WFM) are commonSimilar credentials; often holds degrees in business, analytics, or operations management; workforce management certifications are also valued
Work EnvironmentPrimarily monitors real-time call center or operational data; works in contact centers or customer service environmentsAnalyzes workforce data to optimize staffing and productivity; works across various industries including retail, healthcare, and finance
Employer & Industry UsageUsed mainly in call centers, customer service, and telecommunication industriesUsed across multiple sectors to improve workforce efficiency and planning

Remote Real Time Analysts focus on monitoring and managing real-time operational data to ensure service levels, while Remote Workforce Analysts analyze workforce data to optimize staffing and productivity. Both roles require similar skills and certifications but serve different strategic functions within organizations.

More about Remote Real Time Analyst jobs

What cities are hiring for Remote Real Time Analyst jobs?

Cities with the most Remote Real Time Analyst job openings:

What are the most commonly searched types of Real Time Analyst jobs?

The most popular types of Real Time Analyst jobs are:

What states have the most Remote Real Time Analyst jobs?

States with the most job openings for Remote Real Time Analyst jobs include:

What job categories do people searching Remote Real Time Analyst jobs look for?

The top searched job categories for Remote Real Time Analyst jobs are:

Remote Real Time Analyst jobs near you
Infographic showing various Remote Real Time Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

Workforce Management Real-Time Analyst - Remote CA

Gainwell Technologies

West Sacramento, CA • Remote

$55K - $79K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

New

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

139th of 246 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Workforce Management Real-Time Analyst, you will help protect service performance by monitoring live operational conditions, identifying intraday staffing and adherence risks, and executing timely workforce actions.

You will partner with Operations, WFM, and global delivery teams to monitor service levels, optimize staffing throughout the day, communicate emerging risks, and help ensure workforce resources remain aligned with customer demand.

Your role in our mission
  • Monitor queues, volumes, handle times, agent status, occupancy, backlog, service levels, and other real-time performance indicators to identify intraday risks.
  • Monitor schedule adherence, staffing levels, unplanned absences, system issues, volume fluctuations, and other conditions that may impact service performance.
  • Execute approved intraday workforce actions such as overtime, voluntary time off (VTO), unpaid time off (UPTO), queue support, break adjustments, and schedule updates.
  • Analyze real-time staffing versus demand and escalate potential service-level or capacity risks using established processes and decision guidelines.
  • Provide timely and concise updates to supervisors, Operations leaders, WFM partners, and global delivery teams regarding risks, actions, and potential impacts.
  • Respond to operational incidents using established playbooks, escalation procedures, and documentation standards.
  • Partner with Scheduling, Capacity Planning, Reporting, Training, Quality, and Technology teams to address recurring workforce or operational issues.
  • Identify trends in adherence, staffing, service performance, and escalation activity and contribute to process improvements.
  • Use Verint, ACD dashboards, adherence tools, Excel, and operational reporting to support accurate and timely real-time workforce decisions.
What we're looking for
  • Bachelor's degree or equivalent combination of education and experience.
  • 1+ years of experience in workforce management, real-time adherence, contact center operations, operational planning, reporting, analytics, or related customer experience operations.
  • Experience supporting real-time adherence, intraday workforce management, queue monitoring, or staffing activities.
  • Experience monitoring service levels, staffing, adherence, volumes, or other real-time operational performance indicators.
  • Experience in multi-site, omnichannel, back-office, healthcare, insurance, BPO, or similar service environments preferred.
  • Working knowledge of Verint, ACD dashboards, adherence tools, Microsoft Excel, and operational reporting.
  • NICE experience is beneficial.
  • Strong analytical, critical-thinking, problem-solving, and decision-making skills.
  • Strong written and verbal communication skills with the ability to communicate operational risks and actions clearly.
  • Experience working across U.S. and global delivery teams or cross-functional operational environments preferred.
What you should expect in this role
  • Remote position supporting business needs across U.S. time zones and global delivery partnerships.
  • Regular collaboration with Operations, WFM, Scheduling, Capacity Planning, Training, Quality, Reporting, Technology, and other cross-functional teams.
  • Spend much of your day monitoring live operational performance and responding to changing staffing and service conditions.
  • Work in a fast-paced environment where priorities may shift throughout the day based on customer demand and operational needs.
  • Opportunity to develop deeper expertise in real-time workforce management, adherence, intraday staffing, and operational analytics.
  • Opportunity to contribute to improved service performance, workforce efficiency, and customer experience outcomes.

This position is being posted for pipeline purposes, and we welcome applications on an ongoing basis.

#LI-REMOTE

#LI-MA1

The pay range for this position is $55,300 - $79,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Gainwell Technologies logo

About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

View All Gainwell Technologies Jobs

Apply