ZipRecruiter

Log In

1

Real Time Operations Analyst Jobs (NOW HIRING)

Flex

WFM Real-Time Analyst

New York, NY

... Real-Time Analyst to operate at the intersection of human judgment and AI-powered intelligence ... The RTA's value lies in operational validation, real-time decision-making, and translating AI ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Sunday, May 24th 2026 by 11:59 PM Position overview As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce ...

NexRep, LLC

Temporary Real Time Analyst

Real-Time Analysts work closely with Operations, identifying non-adherent agents so that they can be redirected back to the appropriate contact channel. RTAs also monitor agent work behaviors in real ...

NexRep, LLC

Temporary Real Time Analyst

Portland, ME · On-site

Real-Time Analysts work closely with Operations, identifying non-adherent agents so that they can be redirected back to the appropriate contact channel. RTAs also monitor agent work behaviors in real ...

next page

Showing results 1-20

All JobsReal Time Operations Analyst Jobs

Real Time Operations Analyst information

See salary details

$14

$33

$56

How much do real time operations analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for real time operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What are Real Time Operations Analysts?

Real Time Operations Analysts are professionals responsible for monitoring, analyzing, and managing the real-time performance of operations in environments such as call centers, utilities, or transportation systems. Their main goal is to ensure service levels are met by making quick decisions about staffing, scheduling, and workflow adjustments based on real-time data. They often use specialized workforce management software and collaborate closely with team leaders and managers to maintain operational efficiency. Their work helps organizations respond rapidly to changes in demand and optimize resource allocation.

What are the key skills and qualifications needed to thrive as a Real Time Operations Analyst, and why are they important?

To thrive as a Real Time Operations Analyst, you need analytical skills, problem-solving abilities, and a solid understanding of workforce management principles, often supported by a degree in business, mathematics, or a related field. Proficiency in workforce management software (such as NICE, Genesys, or Verint), real-time monitoring tools, and advanced Excel is typically required. Excellent communication, attention to detail, and the ability to remain calm under pressure are standout soft skills. These competencies are crucial for ensuring optimal staffing, dynamic response to changing business needs, and maintaining service levels in fast-paced operational environments.

What is the difference between Real Time Operations Analyst vs Data Analyst?

AspectReal Time Operations AnalystData Analyst
Required CredentialsBachelor's in IT, Business, or related field; certifications like CCNA or CompTIABachelor's in Statistics, Mathematics, or related field; certifications like Microsoft Excel or Tableau
Work EnvironmentOperations centers, monitoring systems, live data feedsOffice settings, analyzing datasets, creating reports
Employer & Industry UsageFinancial services, telecommunications, logisticsMarketing, healthcare, finance, technology
Comparison Search IntentUnderstanding real-time monitoring and incident responseAnalyzing historical data for insights

The Real Time Operations Analyst focuses on monitoring live systems, responding to incidents, and ensuring operational efficiency in real-time environments. In contrast, Data Analysts primarily analyze historical data to identify trends and support decision-making. While both roles require analytical skills and technical knowledge, their daily tasks and focus areas differ significantly.

How does a Real Time Operations Analyst typically collaborate with other departments to ensure efficient workflow management?

A Real Time Operations Analyst works closely with departments such as customer service, workforce management, and IT to monitor live operational metrics and adjust workforce allocations in real time. By maintaining open communication channels, they can rapidly respond to unexpected changes in call volume or system issues, ensuring service levels are consistently met. This role often involves participating in daily meetings, providing regular performance reports, and recommending process adjustments to maximize efficiency. Effective collaboration is key to minimizing downtime and optimizing resource utilization across the organization.
More about Real Time Operations Analyst jobs
What job categories do people searching Real Time Operations Analyst jobs look for? The top searched job categories for Real Time Operations Analyst jobs are:
Real Time Operations Analyst jobs near you
Infographic showing various Real Time Operations Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.
Real-Time Operations Controller

Real-Time Operations Controller

CACI International, Inc.

Springfield, VA • On-site

$78K - $165K/yr

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

Job Title: Real-Time Operations Controller
Job Category: Intelligence
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Continental US
* * *
The Opportunity:
The Real-Time Operations Controller position is part of a 24 X 7 X 365 crew who monitors ground equipment and services scheduled by users within an automated planning and scheduling system (shift schedule 5 am-5 pm, 5 pm-5 am) Tasks include monitoring the status of initiated services, rescheduling as necessary for interrupted services, and assisting with service setup and execution.
Responsibilities:
  • Work with other crew members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for trouble shooting
  • Lead daily turnover, updates operations log on daily activity progress, and review all operator log entries for accuracy.
  • Support system testing aft er upgrades and during maintenance activities
  • Monitor system performance to be able to respond to event notifications and determine courses of action
  • Coordinating with other crew members to maintain system state of health
  • Report discrepancies concisely as they occur
  • Investigate and rectify procedural discrepancies
  • Identify areas of process improvement
  • Coordinate with subsystem engineering subject matt er experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures
  • Certify in multiple operator positions; knowledge-based and on-the-job training provided prior to certification testing
  • Perform remote diagnostic monitoring of systems
  • Monitor and perform actions related to mission processing
  • Support requests for re-processing and/or playback, requests for lab analysis, and feedback to customers on results of each lab analysis and playback
  • Support payload operations in coordination with other team members

Qualifications:
Required:
  • Requires a Bachelor's degree and at least 3 years of directly related experience, or equivalent combination of education and experience.
  • A TS/SCI with minimum Polygraph is required to begin employment. As a requirement of continued employment, you will be required to obtain a higher level poly.
  • Must be able/willing to work 12hour shift s (5a m to 5 pm, or 5 pm to 5 am).
  • Understanding on Radio Frequency spectrums and how they can be utilized, acquired, and corrected
  • Understanding on operating complex satellite infrastructure and satellite communication systems
  • Networking experience
  • Self-motivated with the ability and desire to learn complex systems with little direction
  • Serve as a mentor to peers
  • Routine interaction with multiple customers.
  • Solid written and verbal communications skills
  • Ability to multi -task
  • Strong analytical and troubleshooting skills

Desired:
  • Experience in a real-time operations environment, SIGINT analysis, SIGINT collection, real-time watch operations support
  • Knowledge of both theoretical and practical aspects of satellite communications

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$78,700 - $165,200
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply