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Real Time Operations Analyst Jobs (NOW HIRING)

... real-time mission support environment * Performs daily troubleshooting and network monitoring ... Analyze and recover program operations in complex error situations * Provide related support as ...

$99.95K - $140.19K/yr

Analyzes and interprets real-time, current-day, and next-day analysis results * Conducts electrical ... operation of a safe and reliable transmission system under altered or degraded operating conditions.

Real Time Analyst

New York, NY · On-site

$56K - $73K/yr

Reporting to the Customer Operations Workforce Management Lead, the Real-Time Analyst is responsible for monitoring all queues and ensuring adequate actions are taken on rosters to ensure target ...

Sunday, May 24th 2026 by 11:59 PM Position overview As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce ...

As a Real Time Analyst , you'll be responsible for monitoring service levels across the enterprise ... We work together with operations leaders to balance the needs of our members, employees, and owners ...

Analyze trends to identify potential concerns, predict failures, recommend mitigation strategies ... Remotely provide real-time assurance to client operations. * Identify anomalies in the data that ...

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Real Time Operations Analyst information

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How much do real time operations analyst jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for real time operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Real Time Operations Analyst, and why are they important?

To thrive as a Real Time Operations Analyst, you need analytical skills, problem-solving abilities, and a solid understanding of workforce management principles, often supported by a degree in business, mathematics, or a related field. Proficiency in workforce management software (such as NICE, Genesys, or Verint), real-time monitoring tools, and advanced Excel is typically required. Excellent communication, attention to detail, and the ability to remain calm under pressure are standout soft skills. These competencies are crucial for ensuring optimal staffing, dynamic response to changing business needs, and maintaining service levels in fast-paced operational environments.

How does a Real Time Operations Analyst typically collaborate with other departments to ensure efficient workflow management?

A Real Time Operations Analyst works closely with departments such as customer service, workforce management, and IT to monitor live operational metrics and adjust workforce allocations in real time. By maintaining open communication channels, they can rapidly respond to unexpected changes in call volume or system issues, ensuring service levels are consistently met. This role often involves participating in daily meetings, providing regular performance reports, and recommending process adjustments to maximize efficiency. Effective collaboration is key to minimizing downtime and optimizing resource utilization across the organization.

What are Real Time Operations Analysts?

Real Time Operations Analysts are professionals responsible for monitoring, analyzing, and managing the real-time performance of operations in environments such as call centers, utilities, or transportation systems. Their main goal is to ensure service levels are met by making quick decisions about staffing, scheduling, and workflow adjustments based on real-time data. They often use specialized workforce management software and collaborate closely with team leaders and managers to maintain operational efficiency. Their work helps organizations respond rapidly to changes in demand and optimize resource allocation.

What is the difference between Real Time Operations Analyst vs Data Analyst?

AspectReal Time Operations AnalystData Analyst
Required CredentialsBachelor's in IT, Business, or related field; certifications like CCNA or CompTIABachelor's in Statistics, Mathematics, or related field; certifications like Microsoft Excel or Tableau
Work EnvironmentOperations centers, monitoring systems, live data feedsOffice settings, analyzing datasets, creating reports
Employer & Industry UsageFinancial services, telecommunications, logisticsMarketing, healthcare, finance, technology
Comparison Search IntentUnderstanding real-time monitoring and incident responseAnalyzing historical data for insights

The Real Time Operations Analyst focuses on monitoring live systems, responding to incidents, and ensuring operational efficiency in real-time environments. In contrast, Data Analysts primarily analyze historical data to identify trends and support decision-making. While both roles require analytical skills and technical knowledge, their daily tasks and focus areas differ significantly.

More about Real Time Operations Analyst jobs
Real Time Operations Analyst

Real Time Operations Analyst

Booz Allen Hamilton

Aurora, CO • On-site

$61.90K - $141K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 10 days ago


Booz Allen Hamilton rating

8.8

Company rating: 8.8 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

9th of 57 rated business consultants


Job description

Real Time Operations Analyst

The Opportunity:

Serve as an Overhead Persistent Infrared (OPIR) analyst and leverage experience as an operations team member capable of providing operational and strategic support to client missions in a 24/7 shift environment. Perform daily activities, including monitoring system data and optimizing configurations. Perform active collection analysis, including conducting fusion analysis and production coordination, and maintain responsibility for producing intelligence product reports and products in support of mission objectives. Leverage expertise in the use of computer applications and intelligence automation to support analytical efforts and product development. Communicate clearly when giving instructions to operators and identify, retrieve, and fuse pertinent information for the purposes of disseminating analysis and reporting, and enhancing situational awareness in support of mission objectives, priorities, or operational needs. Work independently or in a team environment and collaborate with others to provide analytic support focused on the development of new exploitation capabilities.

You Have:

  • Experience adapting to real-time missions and responding flexibly and dynamically to ad hoc requests
  • Ability to develop strategies and processes across multiple systems that ensure activities are accomplished in a manner to achieve mission objectives
  • Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours
  • TS/SCI clearance with a polygraph
  • Bachelor's degree and 4+ years of experience with the Intelligence Community, or 6+ years of experience with the Intelligence Community in lieu of a degree

Nice If You Have:

  • Knowledge of OPIR tasking, collection, processing, exploitation analysis, or dissemination processes
  • Ability to demonstrate ingenuity, resourcefulness, and application of highly advanced technologies, scientific principles, theories, and concepts
  • Ability to leverage existing applications or methods and provide input into the development of new applications that improve products or methods
  • Possession of excellent verbal and written communication skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.


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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914