ZipRecruiter

Log In

1

Real Time Operations Analyst Jobs (NOW HIRING)

TEKsystems

Operations Analyst

Kennett Square, PA

$35 - $40/hr

Description This manufacturing client is seeking an Operations Center Analyst - Energy Systems to support real-time monitoring and management of customer energy systems within a 24/7 operations ...

IQ Fiber

Operations Analyst

Jacksonville, FL · On-site

Build and maintain dashboards for real-time operational visibility, supporting day-to-day ... Analyze operational performance trends and provide actionable insights to improve efficiency and ...

Jupiter Power LLC

Real-Time Market Manager

Houston, TX · On-site

Key Responsibilities: 1. Maintain the Real Time desk operations including personnel schedules and ... analysis, decision making, and legal & regulatory compliance. • NERC certification preferred and ...

Jupiter Power

Real-Time Market Manager

Houston, TX · On-site

Key Responsibilities: 1. Maintain the Real Time desk operations including personnel schedules and ... analysis, decision making, and legal & regulatory compliance. NERC certification preferred and ...

Shell

Real Time Scheduling Analyst

San Diego, CA

$86K - $128K/yr

The scheduling analyst also provides general support for Real Time Traders, Asset Optimization ... Work with the real-time trading team and other IT operational teams, to coordinate effective ...

Vast

Manufacturing Operations Analyst

Long Beach, CA

$70K - $100K/yr

Analyze and monitor the flow of avionics hardware through manufacturing and test operations, providing real-time visibility into schedule adherence, build priorities, and potential risks * Serve as ...

Newberry Group

Real Time Cyber Analyst

Saint Charles, MO · On-site

$95K - $125K/yr

Job Summary Newberry Group's Public Sector Division is seeking Real Time Cyber Analysts with the expertise to support a 24/7 Cyber Network Defense (CND) Operation for Department of Defense networks ...

NRG

Real Time Coordinator

Houston, TX · On-site

Manage the real-time operations of NRG's portfolio, including real time trading, scheduling and ... Monitor and analyze available market information to identify asset optimization and trading ...

NRG Energy

Real Time Coordinator

Houston, TX

Manage the real-time operations of NRG's portfolio, including real time trading, scheduling and ... Monitor and analyze available market information to identify asset optimization and trading ...

next page

Showing results 1-20

All JobsReal Time Operations Analyst Jobs

Real Time Operations Analyst information

See salary details

$14

$33

$56

How much do real time operations analyst jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for real time operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What are Real Time Operations Analysts?

Real Time Operations Analysts are professionals responsible for monitoring, analyzing, and managing the real-time performance of operations in environments such as call centers, utilities, or transportation systems. Their main goal is to ensure service levels are met by making quick decisions about staffing, scheduling, and workflow adjustments based on real-time data. They often use specialized workforce management software and collaborate closely with team leaders and managers to maintain operational efficiency. Their work helps organizations respond rapidly to changes in demand and optimize resource allocation.

What are the key skills and qualifications needed to thrive as a Real Time Operations Analyst, and why are they important?

To thrive as a Real Time Operations Analyst, you need analytical skills, problem-solving abilities, and a solid understanding of workforce management principles, often supported by a degree in business, mathematics, or a related field. Proficiency in workforce management software (such as NICE, Genesys, or Verint), real-time monitoring tools, and advanced Excel is typically required. Excellent communication, attention to detail, and the ability to remain calm under pressure are standout soft skills. These competencies are crucial for ensuring optimal staffing, dynamic response to changing business needs, and maintaining service levels in fast-paced operational environments.

What is the difference between Real Time Operations Analyst vs Data Analyst?

AspectReal Time Operations AnalystData Analyst
Required CredentialsBachelor's in IT, Business, or related field; certifications like CCNA or CompTIABachelor's in Statistics, Mathematics, or related field; certifications like Microsoft Excel or Tableau
Work EnvironmentOperations centers, monitoring systems, live data feedsOffice settings, analyzing datasets, creating reports
Employer & Industry UsageFinancial services, telecommunications, logisticsMarketing, healthcare, finance, technology
Comparison Search IntentUnderstanding real-time monitoring and incident responseAnalyzing historical data for insights

The Real Time Operations Analyst focuses on monitoring live systems, responding to incidents, and ensuring operational efficiency in real-time environments. In contrast, Data Analysts primarily analyze historical data to identify trends and support decision-making. While both roles require analytical skills and technical knowledge, their daily tasks and focus areas differ significantly.

How does a Real Time Operations Analyst typically collaborate with other departments to ensure efficient workflow management?

A Real Time Operations Analyst works closely with departments such as customer service, workforce management, and IT to monitor live operational metrics and adjust workforce allocations in real time. By maintaining open communication channels, they can rapidly respond to unexpected changes in call volume or system issues, ensuring service levels are consistently met. This role often involves participating in daily meetings, providing regular performance reports, and recommending process adjustments to maximize efficiency. Effective collaboration is key to minimizing downtime and optimizing resource utilization across the organization.
More about Real Time Operations Analyst jobs
What job categories do people searching Real Time Operations Analyst jobs look for? The top searched job categories for Real Time Operations Analyst jobs are:
Real Time Operations Analyst jobs near you
Infographic showing various Real Time Operations Analyst job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.
Real Time Analyst (WFM)

Real Time Analyst (WFM)

Rapid Response Monitoring

Syracuse, NY • On-site

$26 - $32/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

The Real Time Analyst (WFM) monitors, analyzes, and modifies real-time alarm and call volume to minimize delays and optimize daily operations performance. You will make quick and informed decisions while committed to maintaining the highest levels of accuracy and efficiency. Work collaboratively with Operations and Workforce management to steer towards operational effectiveness and efficiency, making decisions in real time to maintain flow of alarms and calls to improve service levels and performance, ensuring best possible results. You would be a key player in analyzing call and alarm volume, agent adherence, and workforce distribution; using analytical expertise and strong detail and sense of urgency.
Location
  • Syracuse, NY Office

Salary Range
  • $26-32 hourly

Responsibilities
  • Closely monitor all Operational alarm and call traffic, advising potential changes to queues and skillsets that will improve coverage and positively impact overall service levels. Maintaining situational awareness and adaptability is key.
  • Work closely with Operations supervisors and managers during shift to ensure communication of necessary changes impacting specialist and other areas of business.
  • Manage the fluctuation of staffing shrinkage throughout the shift to ensure stable coverage in all areas of operations.
  • Closely monitor, log and communicate any service levels at risk or not meeting requirements.
  • Closely monitor volume of alarms and calls ensuring max delays remain within acceptable range to ensure business success.
  • Take ownership of shift results and their impact on the business while keeping the employees and company's best interest.
  • Analyze and compare forecasted to actual daily data to identify disparities for the purpose of identifying possible issues and developing improvement for future forecast.
  • Identify patterns and isolate alarm traffic generated by unforeseen circumstances.
  • Use online weather resources to track adverse weather events that could impact alarm and call volume.
  • Consult with Operations and Workforce Management to develop solutions to business challenges that impact overall customer service and service levels.

Skills
  • Ability to manage sensitive situations with extreme professionalism and confidentiality.
  • Excellent adherence to schedule and communication skills required.
  • Ability to multitask and perform updates on multiple programs at once.
  • Proficiency of the Microsoft 365 (Word, Excel, Outlook, Teams)

Qualifications
  • Bachelor or associate degree in Statistical Analysis, Communications, and/or Management-or a combination of coursework and experience.
  • Required, 1+ years of Workforce Management or Data Analyst experience.
  • Previous experience with Aspect/Alvaria WFM Suite of products and services.
  • Ability to be licensed in all required areas and obtain Department of Defense security clearance.

Working Conditions
  • Work is performed onsite in an office environment; business appropriate attire is required.
  • Recurring quarterly travel required to the various offices.
  • Employees may be subject to some lifting, occasionally 11-25 lbs.

What awaits you at Rapid Response
  • Annual salary increases and performance bonuses
  • Medical, Dental, Vision, and 401k
  • Paid Vacation and Sick Time
  • Wellness Program + Wellness DAYS OFF
  • Internal advancement opportunities

About Rapid Response
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it's a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!
Additional Information
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

Apply