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Salaried Real Time Analyst Jobs (NOW HIRING)

Liveops

Real Time Analyst

The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple queues by actively monitoring agent behavior in 30-minute intervals. This role requires dynamic queue ...

Chewy

Real-Time Analyst

Hollywood, FL

As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and ...

Chewy

Real-Time Analyst

Richardson, TX

As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and ...

Flex

WFM Real-Time Analyst

New York, NY · On-site

Key Qualifications * 2+ years in a contact center environment; previous WFM Real-Time Analyst ... markets, the base salary pay range for this role is below. Flex utilizes a geographic pay ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Sunday, May 24th 2026 by 11:59 PM Position overview As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce ...

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

Overview The Real-Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business, and products. The analyst manages the performance of ...

Flex

WFM Real-Time Analyst

New York, NY

About the Role The Vendor Management team is seeking a sharp, action-oriented Workforce Management Real-Time Analyst to operate at the intersection of human judgment and AI-powered intelligence. This ...

Restoration Hardware

Real-Time Analyst

Tracy, CA · On-site

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

RH

Real-Time Analyst

Tracy, CA · On-site

$21 - $38/hr

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

RH

Real-Time Analyst

Tracy, CA

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

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Salaried Real Time Analyst information

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$72

How much do salaried real time analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for salaried real time analyst in the United States is $42.71, according to ZipRecruiter salary data. Most workers in this role earn between $31.97 and $49.76 per hour, depending on experience, location, and employer.

How does a salaried real time analyst typically collaborate with other departments to ensure optimal workforce management?

As a Salaried Real Time Analyst, you will regularly coordinate with workforce management, operations, and team leaders to monitor and adjust staffing in real time. This collaboration involves communicating updates about call volumes, schedule adherence, and potential service level risks, so teams can quickly respond to changing conditions. You may also participate in daily or weekly meetings to provide insight on trends and recommend adjustments, ensuring that service goals are met while balancing employee needs.

What is a salaried real time analyst?

Salaried Real Time Analysts are professionals responsible for monitoring and managing workforce activities in real time, especially in contact centers or customer service environments. Their main duties include tracking call volumes, managing agent schedules, responding to unexpected changes in demand, and ensuring service level agreements are met. They use specialized software to analyze performance data and make quick decisions to optimize efficiency and maintain customer satisfaction. Being salaried means they receive a fixed regular payment, rather than being paid hourly or per shift. This role requires strong analytical skills, attention to detail, and effective communication to support operational goals.

What are the key skills and qualifications needed to thrive as a salaried real time analyst?

To thrive as a Salaried Real Time Analyst, you need strong analytical skills, attention to detail, and a background in workforce management or operations, often supported by a relevant degree. Familiarity with workforce management software like NICE, Aspect, or Genesys, and proficiency in Excel or similar data tools, are typically required. Excellent communication, problem-solving abilities, and adaptability help analysts collaborate with teams and respond quickly to changing business needs. These skills are crucial for optimizing resource allocation, maintaining service levels, and ensuring smooth operations in dynamic environments.

What is the difference between Salaried Real Time Analyst vs Hourly Real Time Analyst?

AspectSalaried Real Time AnalystHourly Real Time Analyst
CompensationFixed salary, paid regularly regardless of hours workedHourly wage, paid based on hours worked
Work EnvironmentTypically office-based, standard hoursMay include shift work, flexible hours
Certifications & SkillsAnalytical skills, communication, possibly industry-specific certificationsSimilar skills, often requiring quick decision-making

The main difference between a Salaried Real Time Analyst and an Hourly Real Time Analyst lies in their compensation structure and work hours. Salaried analysts receive a fixed salary and often work standard hours, while hourly analysts are paid based on hours worked and may have flexible or shift schedules. Both roles require analytical skills and industry knowledge, but their pay and scheduling differ significantly.

More about Salaried Real Time Analyst jobs
What cities are hiring for Salaried Real Time Analyst jobs? Cities with the most Salaried Real Time Analyst job openings:
What are the most commonly searched types of Real Time Analyst jobs? The most popular types of Real Time Analyst jobs are:
What states have the most Salaried Real Time Analyst jobs? States with the most job openings for Salaried Real Time Analyst jobs include:
What job categories do people searching Salaried Real Time Analyst jobs look for? The top searched job categories for Salaried Real Time Analyst jobs are:
Salaried Real Time Analyst jobs near you
Infographic showing various Salaried Real Time Analyst job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $88,838 per year, or $42.7 per hour.

Real Time Analyst

Liveops

Remote

Full-time

Re-posted 2 days ago

Job description

The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple queues by actively monitoring agent behavior in 30-minute intervals. This role requires dynamic queue management, proactive communication, and rapid response to client requests via Slack. The RTA is a key operational role that balances real-time analytics with human coordination to maintain performance and adherence standards.
Workers in this role will be employed by Rippling Philippines, Inc. as the Employer of Record and
contracted to work with Liveops.
The Qualifications We're Looking For
  • 1+ years in contact center operations, workforce management, or real-time monitoring.
  • Proficiency in Shiftboard, Slack, and WFM tools (e.g., Serenova, Amazon Connect) highly desired.
  • Strong analytical and decision-making skills.
  • Excellent written and verbal communication.
  • Ability to work independently in a fast-paced, remote environment.
  • Strong attention to detail and multitasking skills.
  • Experience managing agent commits and trades in Shiftboard preferred.
  • Familiarity with Slack etiquette and client-facing communication protocols.
  • Understanding of agent skilling and de-skilling workflows.
  • Comfort with real-time staffing tools and dashboards.

Responsibilities
Intraday Monitoring & Queue Management
  • Track agent activity in 30-minute intervals using Shiftboard and internal dashboards.
  • Move agents between queues (e.g., Chat, Desktop) based on real-time demand and adherence status.
  • Place agents offline if they are not scheduled or committed for the current interval.
  • Monitor long calls and escalate when agents exceed expected durations.

Slack-Based Client Communication
  • Monitor designated client Slack channels for real-time requests and updates.
  • Respond to client inquiries with urgency and professionalism, maintaining tight turnaround expectations.
  • Coordinate with ARAs and program leads to ensure Slack communications are acknowledged and acted upon.

Shiftboard Operations
  • Use Shiftboard to manage agent commits, trades, and schedule adherence.
  • Ensure agents are properly skilled and assigned to the correct queues.
  • Monitor Tradeboard for released shifts and reassign as needed.
  • Enforce commit integrity-agents must honor scheduled blocks unless authorized otherwise.

Reporting & Documentation
  • Maintain logs of queue movements, adherence violations, and Slack interactions.
  • Provide daily summaries of staffing actions, agent status, and client communications.
  • Collaborate with Workforce Management (WFM) and Client Results teams to align staffing with forecasts.

Essential Job Functions
  • Ability to sit or stand at a desk for extended periods of time while working on a computer.
  • Available for virtual meetings in a non-distracted environment.
  • Ability to work independently and meet deadlines.
  • Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and
  • holidays as needed to support US business hours.

About Liveops
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com.
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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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