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Peloton Real Time Analyst Jobs (NOW HIRING)

NexRep, LLC

Real Time Analyst

Portland, ME · On-site

Manager, Real-Time Analysts Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and time-tracking software and ACD ...

NexRep, LLC

Real Time Analyst

Portland, ME · On-site +1

Manager, Real-Time Analysts Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and time-tracking software and ACD ...

NexRep LLC

Real Time Analyst

Portland, ME · On-site

Manager, Real-Time Analysts Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and time-tracking software and ACD ...

Robert Half

Real Time Analyst

Minnetonka, MN · On-site

$20 - $25/hr

Experience working in a real-time analysis, workforce management, or call center operations role. * Strong proficiency with Microsoft Excel and working knowledge of Microsoft Word, Outlook, and ...

Old Republic Home Protection

Be Seen First

Real Time Analyst

Charlotte, NC · Remote

$78K - $88K/yr

We are seeking a Senior Workforce Management (WFM) Real-Time Analyst to play a critical role in monitoring and managing real-time operations across our contact center environment. This individual ...

Teleperformance USA

Real Time Analyst

Brownsville, TX · On-site

Real time interaction with client for reciprocal communication imperative to maintain operations at peak performance. This position is 100% onsite in Brownsville, TX. Work at home is not available ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Sunday, May 24th 2026 by 11:59 PM Position overview As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce ...

Restoration Hardware

Real-Time Analyst

Tracy, CA · On-site

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

RH

Real-Time Analyst

Tracy, CA · On-site

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

RH

Real-Time Analyst

Tracy, CA · On-site

$21 - $38/hr

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

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Real Time Analyst

Warren, MI • On-site

Community Choice Credit Union
See more jobs at Community Choice Credit Unionexternal

$50K/yr

Other

Posted 18 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Real Time Analyst

Full-time Support Warren, MI, US 1 Attachments

3 days ago Requisition ID: 2842

Real-Time Analyst (RTA)

Compensationstarting at$50,000 annually.

Sponsorship: This position is not eligible for immigration sponsorship.

Do you thrive in a fast-paced environment where your quick decisions and sharp analysis directly impact member experience? Join our team as a Real-Time Analyst (RTA) and become the heartbeat of our contact center operations.

As the central command for intraday performance, you’ll monitor live conditions, adjust staffing, and communicate critical updates to ensure our members receive timely, exceptional service across phone, chat, and digital channels. This is the perfect opportunity for someone with strong analytical skills, a keen eye for detail, and the ability to stay cool under pressure.

What You’ll Do

Optimize Service Levels: Monitor real-time call, chat, and email queues to keep service levels, ASA, and occupancy goals on track.

Manage Intraday Staffing: Adjust schedules, breaks, or queue assignments to respond quickly to spikes in volume or staffing gaps.

Track Adherence: Ensure team members are following schedules and elevate significant deviations as needed.

Analyze Trends: Review intraday data, publish dashboards and hourly reports, and recommend adjustments to forecasts or staffing plans.

Collaborate & Communicate: Act as the bridge between workforce planning, operations, and leadership during the day.

Incident Response: Be the first line of response during outages, spikes, or system issues by activating protocols and supporting recovery efforts.

What We’re Looking For

Education & Experience:

Associate or Bachelor’s degree in Business, Finance, Operations, or related field preferred.

2+ years of contact center experience, ideally in workforce management or operations support.

Experience with workforce management platforms such as NICE, Verint, or Calabrio.

Technical Skills:

Strong Excel and reporting skills.

Familiarity with telephony systems (e.g., Five9, Genesys, Avaya).

Solid understanding of ACD metrics, service levels, and staffing models.

Soft Skills:

Excellent communication and stakeholder management.

Analytical mindset with attention to detail.

Ability to multitask in a high-pressure environment.

Adaptability when conditions shift.

Why Join Us?

Hybrid or remote work flexibility (based on business needs).

Opportunity to make a direct impact on member experience every single day.

Work in a collaborative environment where your insights are valued.

Professional growth in workforce planning and contact center operations.

Key Success Measures

% of intervals meeting service level targets

Schedule adherence accuracy

Speed of response to intraday changes

Accuracy and integrity of real-time reporting

Attachments (1)

Contact Center Real Time Analyst - To Post.docx

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