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Temporary Real Time Analyst Jobs (NOW HIRING)

NexRep, LLC

Temporary Real Time Analyst

Manager, Real-Time Analysts Job Summary: This is a temporary position. The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and ...

NexRep, LLC

Temporary Real Time Analyst

Portland, ME · On-site

Manager, Real-Time Analysts Job Summary: This is a temporary position. The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and ...

Chewy

Real-Time Analyst

Goodyear, AZ

As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and ...

Liveops

Real Time Analyst

The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple queues by actively monitoring agent behavior in 30-minute intervals. This role requires dynamic queue ...

Chewy

Real-Time Analyst

Hollywood, FL

As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and ...

Chewy

Real-Time Analyst

Richardson, TX

As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and ...

Teleperformance USA

Real Time Analyst

Brownsville, TX · On-site

Real time interaction with client for reciprocal communication imperative to maintain operations at peak performance. This position is 100% onsite in Brownsville, TX. Work at home is not available ...

ibex

WFM Real Time Analyst

Crittenden, NY

Overview The Real-Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business, and products. The analyst manages the performance of ...

Flex

WFM Real-Time Analyst

New York, NY · On-site

About the Role The Vendor Management team is seeking a sharp, action-oriented Workforce Management Real-Time Analyst to operate at the intersection of human judgment and AI-powered intelligence. This ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Sunday, May 24th 2026 by 11:59 PM Position overview As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce ...

Flex

WFM Real-Time Analyst

New York, NY

About the Role The Vendor Management team is seeking a sharp, action-oriented Workforce Management Real-Time Analyst to operate at the intersection of human judgment and AI-powered intelligence. This ...

Restoration Hardware

Real-Time Analyst

Tracy, CA

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

RH

Real-Time Analyst

Tracy, CA · On-site

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

RH

Real-Time Analyst

Tracy, CA · On-site

$21 - $38/hr

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

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Temporary Real Time Analyst information

What is the difference between Temporary Real Time Analyst vs Call Center Analyst?

AspectTemporary Real Time AnalystCall Center Analyst
CredentialsTypically requires a degree in business, communications, or related field; certifications are a plusOften requires a high school diploma or equivalent; some roles prefer a degree or experience in customer service
Work EnvironmentFast-paced call centers or customer support centers, often with real-time monitoring toolsCustomer service centers, handling inbound/outbound calls, data entry, and issue resolution
Employer & IndustryTelecommunications, cable, or utility companies; industries with high call volume

The Temporary Real Time Analyst focuses on monitoring and managing call center performance in real-time, ensuring service levels are met. In contrast, a Call Center Analyst typically handles data analysis, reporting, and process improvements within call centers. While both roles work in similar environments, the Real Time Analyst is more involved in immediate operational oversight, whereas the Call Center Analyst emphasizes data and trend analysis.

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What cities are hiring for Temporary Real Time Analyst jobs? Cities with the most Temporary Real Time Analyst job openings:
What are the most commonly searched types of Real Time Analyst jobs? The most popular types of Real Time Analyst jobs are:
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What job categories do people searching Temporary Real Time Analyst jobs look for? The top searched job categories for Temporary Real Time Analyst jobs are:
Temporary Real Time Analyst jobs near you
Infographic showing various Temporary Real Time Analyst job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 100% In-person job distribution.

Temporary Real Time Analyst

NexRep, LLC

Remote

Temporary

Re-posted 11 days ago

Job description

Reports to: Manager, Real-Time Analysts
Job Summary: This is a temporary position. The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and time-tracking software and ACD real-time displays. Real-Time Analysts work closely with Operations, identifying non-adherent agents so that they can be redirected back to the appropriate contact channel. RTAs also monitor agent work behaviors in real-time, identifying and addressing events such as contact handle times or after-contact times that exceed defined thresholds. RTAs watch statistics across various KPIs (staffing, service levels, etc.) to ensure contractual obligations are met. RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be required to change agent skill associations or provide historical reporting as needed.
Essential Functions:
  • Provide real-time scheduling and contact flow support in multi-client/multi-channel environment
  • Monitor and maintain real-time adherence through direct agent communication to ensure achievement of staffing targets
  • Monitor real-time contact volume for multiple queues and respond to changes in contact volume in relation to staffing, wait times and abandonment metrics
  • Provide regular reporting to Operations to provide necessary information to make business decisions
  • Provide regular reporting to WFM to provide necessary information to determine future staff planning
  • Meet regularly with RTA Manager and other RTAs to ensure alignment on coverage, duties, reporting, etc.
  • Work closely with Operations to assist them in enforcing schedule adherence and contact time targets
  • Produce on-demand reports as needed
  • Other duties as assigned

Requirements
Position Requirements: List the knowledge skills and abilities that are required to do the job.
  • High School Diploma / GED
  • At least 2 years of work experience in contact center workforce management / operations support required
  • Strong knowledge of workforce management tools (Five9, Serenova, Shiftboard, Socrates, IEX/NICE, client systems, etc.)
  • Intermediate level of experience with spreadsheets (MS Excel, Google Sheets- i.e. writing f(x), filtering, pivot tables, etc.)
  • Keen attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Proven ability to multi-task and monitor multiple queues or systems
  • Proven analytical and problem-solving skills
  • Ability to work with little supervision
  • Excellent computer skills and ability to navigate through multiple systems without assistance
  • Excellent written and verbal skills to interact effectively with colleagues
  • Strong commitment to providing an exceptional customer experience, with a high level of dedication, enthusiasm, accountability and self-motivation
  • Must be able to thrive in a fast-paced, dynamic, team environment
  • Strong desire to build best-practices in the team to help enable your team member's mutual success as the team and organization continues to grow
  • Must be process minded and continually focused on ways to improve workforce management processes and effectiveness
  • Ability to work a flexible schedule, including potentially nights and weekends

Hours: This is a 40-hour position with 8-hour shifts. Specific days and times will be discussed during the interview; however, flexibility is crucial. Evening, weekend and holiday hours will be required to meet client's needs.
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.
NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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