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Temporary Real Time Analyst Jobs in California (NOW HIRING)

Restoration Hardware

Real-Time Analyst

Tracy, CA · On-site

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

RH

Real-Time Analyst

Tracy, CA · On-site

$21 - $38/hr

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

RH

Real-Time Analyst

Tracy, CA · On-site

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. In this role, you will maintain our exceptional service standards by ...

UGI

CES Real Time Specialist

Rocklin, CA · On-site

$74K - $75K/yr

Analytical - Ability to understand the historical and current contact volume activity levels and ... permanent and temporary changes to scheduled work hours. Enters approved exceptions to ...

Jj

Software Engineer, Real-time Software

Santa Clara, CA · Hybrid

$87K - $140K/yr

Learn more at We are searching for the best talent for our Software Engineer, Real-time Software ... Participate in code reviews, static analysis, and defect triage * Implement risk mitigations in ...

HyreU

TI DSP / Real-Time Systems & Audio (iRDK)

Palo Alto, CA · On-site

$17.75 - $21.50/hr

... analysis ● Serve as primary technical interface with DSP firmware, tools, and support ● Validate real-time performance and audio quality against Ok2Book acceptance criteria ● Document DSP and ...

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Temporary Real Time Analyst information

What is the difference between Temporary Real Time Analyst vs Call Center Analyst?

AspectTemporary Real Time AnalystCall Center Analyst
CredentialsTypically requires a degree in business, communications, or related field; certifications are a plusOften requires a high school diploma or equivalent; some roles prefer a degree or experience in customer service
Work EnvironmentFast-paced call centers or customer support centers, often with real-time monitoring toolsCustomer service centers, handling inbound/outbound calls, data entry, and issue resolution
Employer & IndustryTelecommunications, cable, or utility companies; industries with high call volume

The Temporary Real Time Analyst focuses on monitoring and managing call center performance in real-time, ensuring service levels are met. In contrast, a Call Center Analyst typically handles data analysis, reporting, and process improvements within call centers. While both roles work in similar environments, the Real Time Analyst is more involved in immediate operational oversight, whereas the Call Center Analyst emphasizes data and trend analysis.

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Temporary Real Time Analyst jobs near you

Real Time Analyst (WFM)

Rapid Response Monitoring

Corona, CA • On-site

Full-time

Re-posted 15 days ago

Rapid Response Monitoring rating

8.3

Company rating: 8.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

12th of 116 rated security

Job description

Job Summary:
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems, dedicated to protecting life and property. The Real Time Analyst (WFM) will monitor and analyze real-time alarm and call volume to optimize operations and improve service levels through effective decision-making and collaboration with management.
Responsibilities:
• Closely monitor all Operational alarm and call traffic, advising potential changes to queues and skillsets that will improve coverage and positively impact overall service levels. Maintaining situational awareness and adaptability is key.
• Work closely with Operations supervisors and managers during shift to ensure communication of necessary changes impacting specialist and other areas of business.
• Manage the fluctuation of staffing shrinkage throughout the shift to ensure stable coverage in all areas of operations.
• Closely monitor, log and communicate any service levels at risk or not meeting requirements.
• Closely monitor volume of alarms and calls ensuring max delays remain within acceptable range to ensure business success.
• Take ownership of shift results and their impact on the business while keeping the employees and company’s best interest.
• Analyze and compare forecasted to actual daily data to identify disparities for the purpose of identifying possible issues and developing improvement for future forecast.
• Identify patterns and isolate alarm traffic generated by unforeseen circumstances.
• Use online weather resources to track adverse weather events that could impact alarm and call volume.
• Consult with Operations and Workforce Management to develop solutions to business challenges that impact overall customer service and service levels.
Qualifications:
Required:
• Bachelor or associate degree in Statistical Analysis, Communications, and/or Management-or a combination of coursework and experience.
• 1+ years of Workforce Management or Data Analyst experience.
• Previous experience with Aspect/Alvaria WFM Suite of products and services.
• Ability to be licensed in all required areas and obtain Department of Defense security clearance.
Company:
Rapid Response Monitoring is a Critical Events Response Center specializing in direct integrations with existing platforms. Founded in 1992, the company is headquartered in Syracuse, USA, with a team of 501-1000 employees. The company is currently Late Stage.

What Rapid Response Monitoring employees say

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