As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a ... clearly concisely from agent to Senior Leadership. * Proficient in Microsoft Office Suite ...
As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a ... clearly concisely from agent to Senior Leadership. * Proficient in Microsoft Office Suite ...
Real Time Analyst
Brownsville, TX · On-site
Real time interaction with client for reciprocal communication imperative to maintain operations at ... This position is 100% onsite in Brownsville, TX. Work at home is not available for this position.
Real Time Analyst
Brownsville, TX · On-site
Real time interaction with client for reciprocal communication imperative to maintain operations at ... This position is 100% onsite in Brownsville, TX. Work at home is not available for this position.
Manager, Real-Time Analysts Job Summary: This is a temporary position. The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and ...
Manager, Real-Time Analysts Job Summary: This is a temporary position. The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and ...
WFM Real-Time Analyst
New York, NY · On-site
... Real-Time Analyst to operate at the intersection of human judgment and AI-powered intelligence ... Reports are generated automatically from all source systems. You review for accuracy, add ...
WFM Real-Time Analyst
New York, NY · On-site
... Real-Time Analyst to operate at the intersection of human judgment and AI-powered intelligence ... Reports are generated automatically from all source systems. You review for accuracy, add ...
Real Time Analyst (WFM)
Corona, CA · On-site
The Real Time Analyst (WFM) will monitor and analyze real-time alarm and call volume to optimize operations and improve service levels through effective decision-making and collaboration with ...
Real Time Analyst (WFM)
Corona, CA · On-site
The Real Time Analyst (WFM) will monitor and analyze real-time alarm and call volume to optimize operations and improve service levels through effective decision-making and collaboration with ...
Real Time Analyst, Workforce Management
Mount Laurel, NJ · On-site
$50K - $60K/yr
The Real-Time Analyst (RTA) monitors operational performance in real time to ensure staffing aligns with business demand. This role analyzes contact volume, agent availability, adherence, and service ...
Real Time Analyst, Workforce Management
Mount Laurel, NJ · On-site
$50K - $60K/yr
The Real-Time Analyst (RTA) monitors operational performance in real time to ensure staffing aligns with business demand. This role analyzes contact volume, agent availability, adherence, and service ...
Deal Transaction Outreach Analyst
Denver, CO · On-site
$58K - $63K/yr
From day one, our analysts gain hands-on experience in the deal execution process, developing ... Ability to obtain a Real Estate Salesperson License within prescribed time of employment (company ...
Deal Transaction Outreach Analyst
Denver, CO · On-site
$58K - $63K/yr
From day one, our analysts gain hands-on experience in the deal execution process, developing ... Ability to obtain a Real Estate Salesperson License within prescribed time of employment (company ...
Real Work. Real Income. Real Impact.
Deltona, FL · On-site +1
Full or part-time. Work from home. 100% Commission, No Caps. 1099 Apply/Submit your resume to get started.
Real Work. Real Income. Real Impact.
Deltona, FL · On-site +1
Full or part-time. Work from home. 100% Commission, No Caps. 1099 Apply/Submit your resume to get started.
Zoning Analyst (in office)
$22.16 - $29.56/hr
... real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held ... time of posting. Pay is based on a number of factors which may include job-related knowledge ...
Zoning Analyst (in office)
$22.16 - $29.56/hr
... real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held ... time of posting. Pay is based on a number of factors which may include job-related knowledge ...
Zoning Analyst (in office)
New York, NY · On-site
$22.16 - $29.56/hr
... real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held ... time of posting. Pay is based on a number of factors which may include job-related knowledge ...
Zoning Analyst (in office)
New York, NY · On-site
$22.16 - $29.56/hr
... real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held ... time of posting. Pay is based on a number of factors which may include job-related knowledge ...
About the Role As a Transactions Analyst at JLL, you'll be at the heart of commercial real estate ... Paid Time Off and Company Holidays * Early access to earned wages through Daily Pay At JLL, we ...
About the Role As a Transactions Analyst at JLL, you'll be at the heart of commercial real estate ... Paid Time Off and Company Holidays * Early access to earned wages through Daily Pay At JLL, we ...
UKG WFM Analyst
Chicago, IL · On-site
UKG WFM Analyst | Chicago, IL (Hybrid) We're supporting a large software company post-acquisition and need a UKG WFM Consultant to help align systems and support union timekeeping. Must have: UKG WFM ...
Quick apply
UKG WFM Analyst
Chicago, IL · On-site
UKG WFM Analyst | Chicago, IL (Hybrid) We're supporting a large software company post-acquisition and need a UKG WFM Consultant to help align systems and support union timekeeping. Must have: UKG WFM ...
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider ... We are unable to sponsor at this time. Note:- This is a Full-Time & Permanent job opportunity for ...
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider ... We are unable to sponsor at this time. Note:- This is a Full-Time & Permanent job opportunity for ...
Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...
Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...
Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...
Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...
Zoning Analyst
Los Angeles, CA · Remote
Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...
Quick apply
Zoning Analyst
Los Angeles, CA · Remote
Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...
Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...
Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...
Trading Analytics Specialist
New York, NY · On-site
$225K - $250K/yr
Trading Analytics Specialist Location: New York, NY (3 days per week onsite) About IEX: IEX (IEX Group, Inc.) is an exchange operator and technology company dedicated to innovating for performance in ...
Trading Analytics Specialist
New York, NY · On-site
$225K - $250K/yr
Trading Analytics Specialist Location: New York, NY (3 days per week onsite) About IEX: IEX (IEX Group, Inc.) is an exchange operator and technology company dedicated to innovating for performance in ...
Answers telephone calls from the public regarding various zoning questions for Richland County ... Interacts and communicates with business owners, landowners, real estate agents, general public ...
Answers telephone calls from the public regarding various zoning questions for Richland County ... Interacts and communicates with business owners, landowners, real estate agents, general public ...
Command Center Analyst - Workforce Management Real Time Analyst, third shift
Warren, MI · On-site +1
$30 - $35/hr
Real time interaction with client for reciprocal communication imperative to maintain operations at ... This position is 100% onsite in Warren, MI. Work at home is not available for this position. This ...
Command Center Analyst - Workforce Management Real Time Analyst, third shift
Warren, MI · On-site +1
$30 - $35/hr
Real time interaction with client for reciprocal communication imperative to maintain operations at ... This position is 100% onsite in Warren, MI. Work at home is not available for this position. This ...
From Home Real Time Analyst information
See salary details
$43K - $44.9K
12% of jobs
$44.9K - $46.7K
8% of jobs
$47.9K is the 25th percentile. Wages below this are outliers.
$46.7K - $48.6K
9% of jobs
$48.6K - $50.5K
14% of jobs
The median wage is $51K / yr.
$50.5K - $52.3K
28% of jobs
$52.8K is the 75th percentile. Wages above this are outliers.
$52.3K - $54.2K
16% of jobs
$54.2K - $56K
2% of jobs
$56K - $57.9K
2% of jobs
$57.9K - $59.8K
2% of jobs
$59.8K - $61.6K
0% of jobs
$61.6K - $63.5K
7% of jobs
$43K
$52K
$63.5K
How much do from home real time analyst jobs pay per year?
Chewy rating
6.9
Based on 226 frontline employees who took The Breakroom Quiz
9th of 39 rated national retailers
Job description
Workforce Specialist 2 (RTA2)
Our Opportunity:
As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and analytics leveraging understanding of contact center operations and workforce management principles. You will provide leadership teams with timely, accurate reports on intraday performance and impacts to maximize the ability for customer service to achieve their business objectives.
What you'll do:
- Continuously analyzes business activities in real-time re-forecasting to execute countermeasures to maximize balance of service levels and occupancy.
- Make necessary adjustments in staffing plans and coordinates with operations teams to achieve service level goals and business objectives.
- Deliver bridges, synopsis, insights, and plans of action for forecasting and planning and operational activities intraday and post-mortem to support continuous improvement of Customer Service performance results.
- Oversee and manages real time response to events such as technical outages, application failures, unanticipated facilities closures (safety related), and escalates to appropriate internal and external teams when needed.
- Monitor and process real-time requests and adherence, including generation of real-time absenteeism, NCNS, appropriate notification and occurrence reporting.
- Collaborates with Operations and WFM teammates to identify areas of innovation and continuous improvement opportunities in forecasting, planning and executions of customer service activities.
- Engage in Chewtopian level communications with agents and operations when monitoring/addressing agent behaviors in a consistent and supportive engagement.
- Creates a positive work environment that fosters successful customer service team performance. Display empathy, patience and understanding while providing accurate guidance to agents and teammates.
- Be an ambassador of the spirit and intent of the Chewy Operating Principles
- Commit to learning and developing yourself to better Chewy as a whole!
- Expand knowledge to execute solid tactical Real Time Management understanding & application
- Support any assignments as needed.
What you'll need:
- 2+ years call center Workforce Management experience in contact centers or equivalent experience
- Solid understanding and competency of real time management of a contact center including managing agent availability, forecast v. actual for volume, handle time and capacity to deliver balanced business targeted SLAs and Occupancies
- Uses solid understanding of key business indicators such as response time, efficiency and optimization metrics and productivity to make best decision in the moment without additional supervisory review
- Understanding of prescriptive and descriptive analysis, predictive analysis, fundamentals of statistics, forecasting and data architecture
- Confident making decisions in ambiguous situations without specific direction on how to reach a solution based on changing contact center performance conditions.
- Good written and verbal communications to be able to work with all levels of the Customer Service Organization clearly concisely from agent to Senior Leadership.
- Proficient in Microsoft Office Suite, including manipulating data, creating reports, visualizations, and presentations from scratch.
- Flexibility to participate in a schedule required to support a 24x7 contact center (open schedule availability for 1st, 2nd or 3rd shift).
- 1 year+ Experience with Workforce Management (back office functionality) platform is recommended (e.g. Kronos, Verint or NICE)
- Ability to work independently and meet deadlines.
- No corrective actions in the past 180 days [Internal Only]
Bonus:
- Associates degree or higher preferred business administration, finance, or statistics.
- Proficient in data management – SQL, Python, VBA, Tableau, macros, pivot tables, pivot charts
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
About Chewy
Sourced by ZipRecruiter
Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Plantation, FL, US
Year founded
2011