POS Support Engineer Expert Technical Solutions has an outstanding opportunity for an Advanced ... Analyze multi-layer technical issues involving POS software, payment processing, Windows systems ...
Quick apply
POS Support Engineer Expert Technical Solutions has an outstanding opportunity for an Advanced ... Analyze multi-layer technical issues involving POS software, payment processing, Windows systems ...
POS Support Agent
Etna, OH · On-site
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
POS Support Agent
Etna, OH · On-site
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
POS Support Agent
Etna, OH · On-site
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
POS Support Agent
Etna, OH · On-site
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
Quick apply
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
Quick apply
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
Quick apply
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
Quick apply
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
Quick apply
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support ... Strong analytical skills with the ability to address complex technical issues efficiently.
A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support ... Strong analytical skills with the ability to address complex technical issues efficiently.
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
Quick apply
Reporting to the POS Support Lead, this role is the first point of contact for site teams ... Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already ...
POS Support Lead | Atlanta
Chicago, IL · On-site
A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support ... Strong analytical skills with the ability to address complex technical issues efficiently.
POS Support Lead | Atlanta
Chicago, IL · On-site
A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support ... Strong analytical skills with the ability to address complex technical issues efficiently.
POS Support Representative
Allentown, PA · On-site
$17.75 - $24/hr
A POS Support Representative is expected to work with customers to identify POS system related ... They should achieve resolution by analyzing call logs to notice common trends and underlying ...
POS Support Representative
Allentown, PA · On-site
$17.75 - $24/hr
A POS Support Representative is expected to work with customers to identify POS system related ... They should achieve resolution by analyzing call logs to notice common trends and underlying ...
POS Support Representative
$17.75 - $24/hr
A POS Support Representative is expected to work with customers to identify POS system related ... They should achieve resolution by analyzing call logs to notice common trends and underlying ...
POS Support Representative
$17.75 - $24/hr
A POS Support Representative is expected to work with customers to identify POS system related ... They should achieve resolution by analyzing call logs to notice common trends and underlying ...
POS Engineer
Boston, MA · On-site
$134K - $177K/yr
Boston Support Center, MA (4 days onsite) Must Have(s): * 5 years high volume POS engineering ... analysis with the team Required Experience (Must Have) POS & QSR Experience • Hands-on experience ...
POS Engineer
Boston, MA · On-site
$134K - $177K/yr
Boston Support Center, MA (4 days onsite) Must Have(s): * 5 years high volume POS engineering ... analysis with the team Required Experience (Must Have) POS & QSR Experience • Hands-on experience ...
IT Support Analyst - (POS, Payment Systems, & Retail Services - Symphony POS and GEMpay)
Dallas, TX · Remote
Position: IT Support Analyst - (POS, Payment Systems, & Retail Services - Symphony POS and GEMpay) Location: Remote Duration: Long term contract Job Summary: The Service and Support Analyst provides ...
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IT Support Analyst - (POS, Payment Systems, & Retail Services - Symphony POS and GEMpay)
Dallas, TX · Remote
Position: IT Support Analyst - (POS, Payment Systems, & Retail Services - Symphony POS and GEMpay) Location: Remote Duration: Long term contract Job Summary: The Service and Support Analyst provides ...
POS Engineer
Boston, MA · On-site
$134K - $177K/yr
Boston Support Center, MA (4 days onsite) Must Have(s): * 5 years high volume POS engineering ... analysis with the team Required Experience (Must Have) POS & QSR Experience • Hands-on experience ...
POS Engineer
Boston, MA · On-site
$134K - $177K/yr
Boston Support Center, MA (4 days onsite) Must Have(s): * 5 years high volume POS engineering ... analysis with the team Required Experience (Must Have) POS & QSR Experience • Hands-on experience ...
Support Analyst 1
Tempe, AZ · On-site
$25 - $30/hr
Provide support for Point of Sale (POS), networks, printers, kitchen display systems, and related ... The IT Support Analyst I plays a key role in troubleshooting, collaboration, and continuous system ...
Support Analyst 1
Tempe, AZ · On-site
$25 - $30/hr
Provide support for Point of Sale (POS), networks, printers, kitchen display systems, and related ... The IT Support Analyst I plays a key role in troubleshooting, collaboration, and continuous system ...
Salary: Restaurant POS Service Analyst FoodTec Solutions Department Professional Services ... Support customer communication through phone, email, and remote sessions * Guide restaurant clients ...
Quick apply
Salary: Restaurant POS Service Analyst FoodTec Solutions Department Professional Services ... Support customer communication through phone, email, and remote sessions * Guide restaurant clients ...
Salary: Restaurant POS Service Analyst FoodTec Solutions Department Professional Services ... Support customer communication through phone, email, and remote sessions * Guide restaurant clients ...
Quick apply
Salary: Restaurant POS Service Analyst FoodTec Solutions Department Professional Services ... Support customer communication through phone, email, and remote sessions * Guide restaurant clients ...
Technical Support Analyst 2
Tempe, AZ · On-site
$35 - $40/hr
Provide support for Point of Sale (POS), kitchen display systems, loyalty programs, payments, and ... Analyst I skills and capabilities * Provide guidance on troubleshooting approaches and best ...
Technical Support Analyst 2
Tempe, AZ · On-site
$35 - $40/hr
Provide support for Point of Sale (POS), kitchen display systems, loyalty programs, payments, and ... Analyst I skills and capabilities * Provide guidance on troubleshooting approaches and best ...
Pos Support Analyst information
See salary details
$14.90 - $18.66
9% of jobs
$22.19 is the 25th percentile. Wages below this are outliers.
$18.66 - $22.42
17% of jobs
$22.42 - $26.18
17% of jobs
The median wage is $27.64 / hr.
$26.18 - $29.94
19% of jobs
$29.94 - $33.70
11% of jobs
$34.95 is the 75th percentile. Wages above this are outliers.
$33.70 - $37.46
6% of jobs
$37.46 - $41.22
8% of jobs
$41.22 - $44.97
5% of jobs
$44.97 - $48.73
4% of jobs
$48.73 - $52.49
2% of jobs
$52.49 - $56.25
1% of jobs
$14
$31
$56
How much do pos support analyst jobs pay per hour?
As of Jun 25, 2026, the average hourly pay for pos support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.
What is the difference between Pos Support Analyst vs POS Technician?
| Aspect | Pos Support Analyst | POS Technician |
|---|---|---|
| Certifications | IT or POS system certifications, customer support training | Hardware repair, networking, and POS system certifications |
| Work Environment | Customer support centers, retail environments, remote support | On-site hardware repair, installation, maintenance at retail locations |
| Employer & Industry | Retail, hospitality, technology companies | Retail stores, restaurants, hospitality venues |
The Pos Support Analyst primarily provides remote or on-site technical support for POS systems, focusing on troubleshooting software and network issues. In contrast, the POS Technician specializes in hardware installation, repair, and maintenance of POS devices on-site. Both roles require technical certifications and serve the retail and hospitality industries, but their focus areas differ—software support versus hardware repair.
What are the key skills and qualifications needed to thrive as a POS Support Analyst, and why are they important?
To thrive as a POS Support Analyst, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or similar. Familiarity with POS software, hardware peripherals, ticketing systems, and remote diagnostic tools is essential. Excellent problem-solving skills, customer service orientation, and clear communication set top performers apart in this role. These skills and qualities ensure prompt resolution of technical issues, minimize business downtime, and maintain smooth retail operations.
What is a POS Support Analyst?
A POS Support Analyst is a professional who provides technical support and troubleshooting for Point of Sale (POS) systems used in retail, hospitality, or other businesses. Their responsibilities include diagnosing and resolving hardware and software issues, assisting users with system operations, and ensuring minimal downtime for transaction processing. POS Support Analysts often work with both end-users and vendors to implement updates, security patches, and new features, helping businesses maintain efficient and secure sales operations.
What are some common challenges faced by a POS Support Analyst, and how can they be addressed on the job?
As a POS Support Analyst, you may frequently encounter challenges such as troubleshooting complex hardware and software issues, managing time-sensitive incidents during peak business hours, and communicating effectively with non-technical users. Addressing these challenges involves developing strong problem-solving skills, staying up-to-date on POS system updates, and maintaining clear, patient communication with store staff. Building a collaborative relationship with IT teams and retail management also helps ensure quick resolution of issues and smoother store operations.
More about Pos Support Analyst jobs
What cities are hiring for Pos Support Analyst jobs? Cities with the most Pos Support Analyst job openings:
What states have the most Pos Support Analyst jobs? States with the most job openings for Pos Support Analyst jobs include:
What job categories do people searching Pos Support Analyst jobs look for? The top searched job categories for Pos Support Analyst jobs are:
Job description
POS Support Engineer
Expert Technical Solutions has an outstanding opportunity for an Advanced Support Technician with a fast-growing company in Marietta, GA.
This is a Permanent opportunity offering competitive salary, excellent benefits, and growth opportunities!
The POS Support Engineer serves as the escalation point for the most complex technical issues affecting
restaurant POS and payment systems. This role requires advanced troubleshooting across POS software,
Windows operating systems, networking, payment processing, and peripheral devices. POS Support Engineers take ownership of aged or unresolved incidents, perform deep diagnostic analysis to determine root cause, and guide technicians toward effective resolution.
Duties and Responsibilities:
- Serve as escalation point for complex support issues unresolved by RST and AST technicians.
- Analyze multi-layer technical issues involving POS software, payment processing, Windows systems, networking, and peripherals.
- Take ownership of aged tickets and drive resolution.
- Perform root cause analysis to identify underlying issues rather than treating symptoms.
- Design and execute diagnostic strategies to isolate failures across terminals, servers, and network infrastructure.
- Diagnose issues affecting POS terminals, servers, printers, and payment devices.
- Troubleshoot payment gateway connectivity and transactions failures.
- Investigate logs, services, and application behavior to identify faults.
- Coordinate with vendors or payment processors when deeper integration issues arise.
- Troubleshoot Windows OS issues impacting POS system stability.
- Diagnose network issues involving DNS, DHCP, routing and firewalls.
- Utilize diagnostic tools such as log analysis, connectivity testing, and monitoring utilities.
- Ensure all system updates and patches are properly deployed and tested.
Required Skills:
- Advanced troubleshooting of POS systems and payment environments
- Experience supporting restaurant POS environments
- Strong Windows operating system knowledge
- Understanding of networking fundamentals (DNS, DHCP, routing, firewalls, VLANs)
- Experience diagnosing intermittent connectivity and transaction failures
- Strong analytical and root-cause problem solving
- Excellent communication and documentation skills
- Experience in providing excellent customer service
About Expert Technical Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Atlanta, GA, US
Year founded
2010