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Pos Support Analyst Jobs (NOW HIRING)

Shift4

POS Support, Associate

Las Vegas, NV · On-site

$16.25 - $21/hr

Analyze call logs to identify trends and underlying problems. * Provide solutions by guiding ... support/troubleshooting experience. * Experience with credit card terminals, POS equipment ...

Photon

POS Support Lead | Atlanta

Chicago, IL · On-site

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support ... Strong analytical skills with the ability to address complex technical issues efficiently.

Photon

POS Support Lead | Atlanta

Chicago, IL · On-site

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support ... Strong analytical skills with the ability to address complex technical issues efficiently.

Shift4

POS Support, Associate

Las Vegas, NV · On-site

$16.25 - $21/hr

Analyze call logs to identify trends and underlying problems. * Provide solutions by guiding ... support/troubleshooting experience. * Experience with credit card terminals, POS equipment ...

Photon

POS Support Lead | Atlanta

Atlanta, GA · On-site

Point Of Sale Support Lead A Point of Sale (POS) Support Lead in Atlanta is responsible for ... Strong analytical skills with the ability to address complex technical issues efficiently.

Harbortouch

POS Support Representative

Allentown, PA · On-site

$17.75 - $24/hr

A POS Support Representative is expected to work with customers to identify POS system related ... They should achieve resolution by analyzing call logs to notice common trends and underlying ...

Harbortouch

POS Support Representative

Allentown, PA · On-site

$17.75 - $24/hr

A POS Support Representative is expected to work with customers to identify POS system related ... They should achieve resolution by analyzing call logs to notice common trends and underlying ...

Photon

POS Support Lead | Atlanta

Chicago, IL · On-site

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support ... Strong analytical skills with the ability to address complex technical issues efficiently.

KellyMitchell Group

POS Analyst

Boston, MA · On-site

$70 - $77/hr

This role is based onsite at the Canton, MA support center. This is not a people management ... POS platforms rather than replacing them Key Competencies & Behaviors * Data analytics skills

Inficare Technologies

POS Engineer

Boston, MA · On-site

$134.20K - $177.10K/yr

Boston Support Center, MA (4 days onsite) Must Have(s): * 5 years high volume POS engineering ... analysis with the team Required Experience (Must Have) POS & QSR Experience • Hands-on experience ...

Inficare Technologies

POS Engineer

Boston, MA · On-site

$134.20K - $177.10K/yr

Boston Support Center, MA (4 days onsite) Must Have(s): * 5 years high volume POS engineering ... analysis with the team Required Experience (Must Have) POS & QSR Experience • Hands-on experience ...

City Barbeque, LLC

IT Support Analyst

Dublin, OH · On-site

$26 - $30/hr

We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits ... Familiar with Aloha POS, Kitchen, ServerEPS, CMC/CFC or other point of sale systems * 1-3 years ...

Burroughs

Technical Support Analyst

Elmhurst, IL · On-site

Position Summary The Level 3 Technical Support Analyst serves as the highest escalation point ... Smart Safe, and POS systems. This role is responsible for resolving the most complex issues ...

Burroughs

Technical Support Analyst

Elmhurst, IL · On-site

$65K - $90K/yr

Position Summary The Level 3 Technical Support Analyst serves as the highest escalation point ... Smart Safe, and POS systems. This role is responsible for resolving the most complex issues ...

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How much do pos support analyst jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for pos support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a POS Support Analyst, and why are they important?

To thrive as a POS Support Analyst, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or similar. Familiarity with POS software, hardware peripherals, ticketing systems, and remote diagnostic tools is essential. Excellent problem-solving skills, customer service orientation, and clear communication set top performers apart in this role. These skills and qualities ensure prompt resolution of technical issues, minimize business downtime, and maintain smooth retail operations.

What are some common challenges faced by a POS Support Analyst, and how can they be addressed on the job?

As a POS Support Analyst, you may frequently encounter challenges such as troubleshooting complex hardware and software issues, managing time-sensitive incidents during peak business hours, and communicating effectively with non-technical users. Addressing these challenges involves developing strong problem-solving skills, staying up-to-date on POS system updates, and maintaining clear, patient communication with store staff. Building a collaborative relationship with IT teams and retail management also helps ensure quick resolution of issues and smoother store operations.

What is a POS Support Analyst?

A POS Support Analyst is a professional who provides technical support and troubleshooting for Point of Sale (POS) systems used in retail, hospitality, or other businesses. Their responsibilities include diagnosing and resolving hardware and software issues, assisting users with system operations, and ensuring minimal downtime for transaction processing. POS Support Analysts often work with both end-users and vendors to implement updates, security patches, and new features, helping businesses maintain efficient and secure sales operations.

What is the difference between Pos Support Analyst vs POS Technician?

AspectPos Support AnalystPOS Technician
CertificationsIT or POS system certifications, customer support trainingHardware repair, networking, and POS system certifications
Work EnvironmentCustomer support centers, retail environments, remote supportOn-site hardware repair, installation, maintenance at retail locations
Employer & IndustryRetail, hospitality, technology companiesRetail stores, restaurants, hospitality venues

The Pos Support Analyst primarily provides remote or on-site technical support for POS systems, focusing on troubleshooting software and network issues. In contrast, the POS Technician specializes in hardware installation, repair, and maintenance of POS devices on-site. Both roles require technical certifications and serve the retail and hospitality industries, but their focus areas differ—software support versus hardware repair.

More about Pos Support Analyst jobs
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Pos Support Analyst jobs near you
Infographic showing various Pos Support Analyst job openings in the United States as of May 2026, with employment types broken down into 12% Full Time, and 88% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
POS Support Engineer

POS Support Engineer

Expert Technical Solutions

Marietta, GA

Full-time

Medical

Posted 4 days ago

Job description

POS Support Engineer
Expert Technical Solutions has an outstanding opportunity for an Advanced Support Technician with a fast-growing company in Marietta, GA.
This is a Permanent opportunity offering competitive salary, excellent benefits, and growth opportunities!
The POS Support Engineer serves as the escalation point for the most complex technical issues affecting
restaurant POS and payment systems. This role requires advanced troubleshooting across POS software,
Windows operating systems, networking, payment processing, and peripheral devices. POS Support Engineers take ownership of aged or unresolved incidents, perform deep diagnostic analysis to determine root cause, and guide technicians toward effective resolution.
Duties and Responsibilities:
  • Serve as escalation point for complex support issues unresolved by RST and AST technicians.
  • Analyze multi-layer technical issues involving POS software, payment processing, Windows systems, networking, and peripherals.
  • Take ownership of aged tickets and drive resolution.
  • Perform root cause analysis to identify underlying issues rather than treating symptoms.
  • Design and execute diagnostic strategies to isolate failures across terminals, servers, and network infrastructure.
  • Diagnose issues affecting POS terminals, servers, printers, and payment devices.
  • Troubleshoot payment gateway connectivity and transactions failures.
  • Investigate logs, services, and application behavior to identify faults.
  • Coordinate with vendors or payment processors when deeper integration issues arise.
  • Troubleshoot Windows OS issues impacting POS system stability.
  • Diagnose network issues involving DNS, DHCP, routing and firewalls.
  • Utilize diagnostic tools such as log analysis, connectivity testing, and monitoring utilities.
  • Ensure all system updates and patches are properly deployed and tested.
Required Skills:
  • Advanced troubleshooting of POS systems and payment environments
  • Experience supporting restaurant POS environments
  • Strong Windows operating system knowledge
  • Understanding of networking fundamentals (DNS, DHCP, routing, firewalls, VLANs)
  • Experience diagnosing intermittent connectivity and transaction failures
  • Strong analytical and root-cause problem solving
  • Excellent communication and documentation skills
  • Experience in providing excellent customer service