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Pos Support Analyst Jobs (NOW HIRING)

Burroughs, Inc.

Technical Support Analyst

Elmhurst, IL · On-site

$65K - $90K/yr

Position Summary The Level 3 Technical Support Analyst serves as the highest escalation point ... Smart Safe, and POS systems. This role is responsible for resolving the most complex issues ...

Loomis

Technical Support Analyst

Elmhurst, IL · On-site

$65K - $90K/yr

Position Summary The Level 3 Technical Support Analyst serves as the highest escalation point ... Smart Safe, and POS systems. This role is responsible for resolving the most complex issues ...

City BBQ

IT Support Analyst

Dublin, OH

We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits ... Familiar with Aloha POS, Kitchen, ServerEPS, CMC/CFC or other point of sale systems * 1-3 years ...

Ignite Retail Technology

Be Seen First

Tech Support Analyst II

Charlotte, NC · Remote

... across POS, networking, databases, and integrated vendor systems. Tech Support Analysts are ... expected to think critically, act decisively, and deliver outcomes, not just triage tickets. What ...

Litmus7

China POS Lead

Home, KS · On-site

Litmus7 is seeking a POS Implementation & Support Analyst to support end-to-end Point of Sale (POS) implementation and post-go-live activities for retail stores. The role involves collaboration with ...

Movadogroup

IT Support Analyst

Paramus, NJ · On-site

$60K - $68K/yr

The GIT Support Analyst provides first and second-level support to all domestic Movado Group ... Develop working knowledge of all supported desktop and POS applications. Troubleshoot and assist in ...

Movado Group

IT Support Analyst

Paramus, NJ · On-site

$60K - $68K/yr

The GIT Support Analyst provides first and second-level support to all domestic Movado Group ... Develop working knowledge of all supported desktop and POS applications. Troubleshoot and assist in ...

Movadogroup

IT Support Analyst

Moonachie, NJ

$60K - $68K/yr

The GIT Support Analyst provides first and second-level support to all domestic Movado Group ... Develop working knowledge of all supported desktop and POS applications. Troubleshoot and assist in ...

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How much do pos support analyst jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for pos support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a POS Support Analyst, and why are they important?

To thrive as a POS Support Analyst, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or similar. Familiarity with POS software, hardware peripherals, ticketing systems, and remote diagnostic tools is essential. Excellent problem-solving skills, customer service orientation, and clear communication set top performers apart in this role. These skills and qualities ensure prompt resolution of technical issues, minimize business downtime, and maintain smooth retail operations.

What are some common challenges faced by a POS Support Analyst, and how can they be addressed on the job?

As a POS Support Analyst, you may frequently encounter challenges such as troubleshooting complex hardware and software issues, managing time-sensitive incidents during peak business hours, and communicating effectively with non-technical users. Addressing these challenges involves developing strong problem-solving skills, staying up-to-date on POS system updates, and maintaining clear, patient communication with store staff. Building a collaborative relationship with IT teams and retail management also helps ensure quick resolution of issues and smoother store operations.

What is a POS Support Analyst?

A POS Support Analyst is a professional who provides technical support and troubleshooting for Point of Sale (POS) systems used in retail, hospitality, or other businesses. Their responsibilities include diagnosing and resolving hardware and software issues, assisting users with system operations, and ensuring minimal downtime for transaction processing. POS Support Analysts often work with both end-users and vendors to implement updates, security patches, and new features, helping businesses maintain efficient and secure sales operations.

What is the difference between Pos Support Analyst vs POS Technician?

AspectPos Support AnalystPOS Technician
CertificationsIT or POS system certifications, customer support trainingHardware repair, networking, and POS system certifications
Work EnvironmentCustomer support centers, retail environments, remote supportOn-site hardware repair, installation, maintenance at retail locations
Employer & IndustryRetail, hospitality, technology companiesRetail stores, restaurants, hospitality venues

The Pos Support Analyst primarily provides remote or on-site technical support for POS systems, focusing on troubleshooting software and network issues. In contrast, the POS Technician specializes in hardware installation, repair, and maintenance of POS devices on-site. Both roles require technical certifications and serve the retail and hospitality industries, but their focus areas differ—software support versus hardware repair.

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Pos Support Analyst jobs near you
Infographic showing various Pos Support Analyst job openings in the United States as of May 2026, with employment types broken down into 12% Full Time, and 88% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Technical Support Analyst

Technical Support Analyst

Burroughs, Inc.

Elmhurst, IL • On-site

$65K - $90K/yr

Full-time

Posted 5 days ago

Job description

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies-ensuring our customers experience maximum uptime and performance every day.
At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding-but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.
Position Summary
The Level 3 Technical Support Analyst serves as the highest escalation point within the technical support organization, providing deep technical expertise across NCR platforms including ATM, Smart Safe, and POS systems. This role is responsible for resolving the most complex issues, performing root cause analysis, and collaborating with engineering and product teams to drive long-term system stability and performance.
Key Responsibilities
- Serve as the final escalation point for unresolved technical issues
- Perform deep diagnostic analysis across hardware, software, and network components
- Lead root cause analysis and recommend long-term corrective actions
- Collaborate with Engineering, Product, and Field Services teams
- Mentor Level 1 and Level 2 support staff
- Develop and maintain advanced technical documentation
- Support release validation, firmware testing, and field readiness
Knowledge, Skills, and Abilities
- Expert knowledge of NCR ATM, Smart Safe, or POS platforms
- Advanced understanding of Windows, Linux, networking, and embedded systems
- Strong analytical and problem-solving capabilities
- Excellent written and verbal communication skills
- Ability to work independently in high-pressure environments
Education and Experience
- Bachelor's degree in Information Technology, Engineering, or equivalent experience
- 5+ years of Tier 3 or senior technical support experience
- Experience supporting mission-critical or regulated systems
Working Conditions
Role may require participation in on-call rotations, after-hours support, and collaboration across global teams.
KPIs & Success Metrics
- Mean Time to Resolution (MTTR)
- Escalation reduction rate
- Root cause resolution effectiveness
- SLA and customer satisfaction metrics
Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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