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Pos Support Analyst Jobs (NOW HIRING)

Quilt Software

Technical Support Analyst

Charlotte, NC · On-site

$25/hr

As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our ...

TEKsystems

Desktop Support Analyst

Fresno, CA

$25 - $32/hr

Description The IT Support Analyst I will operate at the front lines of the IT department ... POS issues · Support user account administration (e.g., Active Directory) · Assist with new hire ...

New

Quilt Software

Technical Support Analyst

Charlotte, NC · On-site

$25/hr

As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our ...

TEKsystems

Desktop Support Analyst

Fresno, CA

$25 - $32/hr

Description The IT Support Analyst I will operate at the front lines of the IT department ... POS issues · Support user account administration (e.g., Active Directory) · Assist with new hire ...

New

Yum Brands

Data Management Support Analyst

Louisville, KY · On-site

$63K - $74K/yr

... level POS data needs across all equity and franchise locations. This role is responsible for ... level support for POS and BOH issues, and leading project management activities to ensure ...

Uasys

Fiscal Support Analyst

Little Rock, AR

$48K - $63K/yr

The Fiscal Support Analyst is responsible for various fiscal-related task that includes accounting ... Successfully maintain files for POs and close old POs, process travel requests and travel claims ...

InComm Payments

Product Support Analyst I

Sandy, UT · On-site

... POS terminals, account updates, card orders, invoicing. * Document activities in the call ... Ability to analyze and solve problems. * Multi-task in a fast-paced and changing environment.

Es Vedra Cinemas

POS Analyst

Austin, TX · On-site

The POS Systems Analyst will be responsible for supporting, optimizing, and maintaining all Es Vedra Cinemas point-of-sale systems. This role is critical in ensuring seamless day-to-day operations ...

CEDENT

POS Integration Analyst

Atlanta, GA · On-site

POS INTEGRATION ANALYST REQUIREMENTS: * 3 years+ working experience supporting POS hardware/software * 2 years+ working experience consulting with cross-functional teams (communication is a must) POS ...

Sun Holdings

IT Support Specialist, Restaurant

Dallas, TX

$45K - $55K/yr

... POS configurations, and provide direct technical support to restaurant teams. The ideal candidate is highly analytical, understands business needs, and has excellent communication and problem-solving ...

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Pos Support Analyst information

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How much do pos support analyst jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for pos support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Pos Support Analyst vs POS Technician?

AspectPos Support AnalystPOS Technician
CertificationsIT or POS system certifications, customer support trainingHardware repair, networking, and POS system certifications
Work EnvironmentCustomer support centers, retail environments, remote supportOn-site hardware repair, installation, maintenance at retail locations
Employer & IndustryRetail, hospitality, technology companiesRetail stores, restaurants, hospitality venues

The Pos Support Analyst primarily provides remote or on-site technical support for POS systems, focusing on troubleshooting software and network issues. In contrast, the POS Technician specializes in hardware installation, repair, and maintenance of POS devices on-site. Both roles require technical certifications and serve the retail and hospitality industries, but their focus areas differ—software support versus hardware repair.

What are the key skills and qualifications needed to thrive as a POS Support Analyst, and why are they important?

To thrive as a POS Support Analyst, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or similar. Familiarity with POS software, hardware peripherals, ticketing systems, and remote diagnostic tools is essential. Excellent problem-solving skills, customer service orientation, and clear communication set top performers apart in this role. These skills and qualities ensure prompt resolution of technical issues, minimize business downtime, and maintain smooth retail operations.

What is a POS Support Analyst?

A POS Support Analyst is a professional who provides technical support and troubleshooting for Point of Sale (POS) systems used in retail, hospitality, or other businesses. Their responsibilities include diagnosing and resolving hardware and software issues, assisting users with system operations, and ensuring minimal downtime for transaction processing. POS Support Analysts often work with both end-users and vendors to implement updates, security patches, and new features, helping businesses maintain efficient and secure sales operations.

What are some common challenges faced by a POS Support Analyst, and how can they be addressed on the job?

As a POS Support Analyst, you may frequently encounter challenges such as troubleshooting complex hardware and software issues, managing time-sensitive incidents during peak business hours, and communicating effectively with non-technical users. Addressing these challenges involves developing strong problem-solving skills, staying up-to-date on POS system updates, and maintaining clear, patient communication with store staff. Building a collaborative relationship with IT teams and retail management also helps ensure quick resolution of issues and smoother store operations.
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Pos Support Analyst jobs near you
Technical Support Analyst

Technical Support Analyst

Quilt Software

Charlotte, NC • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

About Quilt Software
Ever wondered how your favorite local shops compete with the big guys? That's where we come in. We're Quilt Software, providing Main Street's unsung heroes - from quirky cheese shops to family-run jewelry stores - with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.
If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving!
About the role
Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.
The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.
This role is onsite in our office in Charlotte, NC
Job Responsibilities
  • Think on your feet and resolve problems quickly
  • Answer phone calls and respond to emailed tickets keeping the SLA
  • Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
  • Maintain documentation for products and training
  • Troubleshoot technical problems in Windows and SQL Server
  • Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Requirements
Required Skills
  • Experience with PC Hardware troubleshooting
  • Strong written, telephone, and personal communication skills
  • Excellent Customer Service soft skills and the ability to build and maintain customer relationships
  • Growth Mindset - Always Learning
  • Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
  • Experience with Network Protocols, Switches, and Firewall configuration

Benefits
What we Offer
  • 3 Weeks of PTO, Holidays, and Paid Volunteer Day
  • Generous Medical, Dental, and Vision plans with low premiums
  • Paid Parental Leave
  • Company Sponsored Life Insurance
  • 401k with Company Match

Location: Onsite Charlotte, NC
Salary: $25 / hour
Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or "spam" and do not respond.

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