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Real Time Analyst Jobs in Florida (NOW HIRING)

Blew & Associates, P.A.

Zoning Analyst

Miami, FL

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Deloitte

Cloud FinOps Analyst

Tampa, FL · On-site

Deloitte is a global leader in professional services, and they are seeking a Cloud FinOps Analyst to contribute to their Cloud Services initiatives. The role involves managing cloud financial ...

Blew & Associates, P.A.

Zoning Analyst

Orlando, FL · On-site

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

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All JobsReal Time Analyst JobsReal Time Analyst Jobs in Florida

Real Time Analyst information

See Florida salary details

$32.1K

$38.9K

$47.5K

How much do real time analyst jobs pay per year?

As of Jul 26, 2026, the average yearly pay for real time analyst in Florida is $38,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $38,900.00 per year, depending on experience, location, and employer.

What is the difference between Real Time Analyst vs Workforce Analyst?

AspectReal Time AnalystWorkforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like Workforce Management (WFM) are commonSimilar credentials; often holds degrees in business, analytics, or operations management; WFM certifications are also relevant
Work EnvironmentWorks in call centers or customer service environments, monitoring real-time operationsWorks across various industries, analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageCommonly employed in contact centers, telecommunications, and customer service industriesUsed in multiple sectors including retail, healthcare, and finance for workforce planning

While both roles focus on workforce data, a Real Time Analyst primarily monitors and adjusts staffing in real-time to ensure service levels, whereas a Workforce Analyst analyzes historical data to forecast staffing needs and improve efficiency. The roles often overlap but serve different operational functions within workforce management.

What does a realtime analyst do?

A real-time analyst monitors contact center operations to ensure staffing levels meet current call volume demands. They analyze live data using tools like workforce management software to make immediate adjustments, helping improve service levels and reduce wait times. Strong analytical skills and knowledge of call center metrics are essential for this role.

How does a Real Time Analyst typically collaborate with other teams to ensure efficient workforce management?

A Real Time Analyst works closely with operations, workforce management, and team leaders to monitor call volumes, agent availability, and service levels throughout the day. They communicate real-time updates and recommend adjustments such as break rescheduling or overtime to maintain efficient staffing. Regular interaction with supervisors and reporting teams is key to quickly addressing any issues and ensuring targets are met. This collaborative environment helps maintain smooth operations and high customer satisfaction.

What Is a Real Time Analyst?

A real time analyst is responsible for monitoring call center agents to evaluate their performance and ensure excellent customer service. Their job duties include using real-time call monitoring software, listening into calls or reviewing call transcripts that are generated in real time, and intervening when necessary to avoid escalation of a difficult or unprofessional call situation. A real time analyst works closely with call center agents and managers to identify and address call center problems as they occur.

What are the key skills and qualifications needed to thrive as a Real Time Analyst, and why are they important?

To thrive as a Real Time Analyst, you need strong analytical skills, attention to detail, and a background in workforce management or a related field, often supported by a relevant degree or experience. Proficiency with workforce management software (such as NICE IEX, Verint, or Genesys), Excel, and real-time reporting tools is typically required. Excellent communication, problem-solving, and the ability to stay calm under pressure are crucial soft skills for this role. These skills ensure accurate monitoring and swift decision-making to optimize staffing levels and maintain service level agreements in dynamic business environments.

How much is the salary of a real-time analyst?

The average salary of a real-time analyst typically ranges from $50,000 to $75,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications and advanced skills can earn higher salaries.

Is a WFM analyst a good career?

A Real Time Analyst is a key role in workforce management, focusing on monitoring and adjusting staffing levels in real time to meet service goals. It offers opportunities for skill development in data analysis, scheduling, and communication, with potential for career growth into management or specialized analytics roles.

What are Real Time Analysts?

Real Time Analysts (RTAs) are professionals responsible for monitoring, analyzing, and managing workforce schedules and performance in real-time, typically in call centers or customer service environments. Their main goal is to ensure that staffing levels match incoming demand, minimizing wait times and maximizing efficiency. RTAs use specialized software to track key metrics, adjust agent schedules, and communicate with team leaders to resolve any issues as they arise. By responding quickly to changes in call volume or staffing, they help maintain service level agreements and overall customer satisfaction.

What jobs make $1,000,000 a year?

While most jobs, including a Real Time Analyst, do not typically reach $1,000,000 annually, some high-level executive roles such as CEOs, investment bankers, and successful entrepreneurs can earn this level of income through salaries, bonuses, and investments. These positions often require extensive experience, advanced skills, and significant responsibility, and income may also come from stock options or business ownership.
More about Real Time Analyst jobs
What are the most commonly searched types of Real Time Analyst jobs in Florida? The most popular types of Real Time Analyst jobs in Florida are:
What are popular job titles related to Real Time Analyst jobs in Florida? For Real Time Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Real Time Analyst jobs in Florida look for? The top searched job categories for Real Time Analyst jobs in Florida are:
What cities in Florida are hiring for Real Time Analyst jobs? Cities in Florida with the most Real Time Analyst job openings:
What are popular job titles related to Real Time Analyst jobs in FL? For Real Time Analyst jobs in FL, the most frequently searched job titles are:
Real Time Analyst jobs near you
Infographic showing various Real Time Analyst job openings in Florida as of July 2026, with employment types broken down into 80% Full Time, 4% Temporary, and 16% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $38,870 per year, or $18.7 per hour.

Workforce Management Real-Time Analyst

Emovis

Orlando, FL • On-site

Temporary

Posted yesterday

Job description

About Emovis
At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.
Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.
Job Purpose
The Real-Time Analyst coordinates real-time workforce activities to cover the contact center hours of operation and conducts various statistical reports related to workforce resources, reports to the VP Workforce Management/Workforce Manager. Accountable for monitoring intraday events and performance according to daily, weekly and monthly forecasts / plans and initiating or recommending action plans based on service level objectives. Participate in daily workforce/operations touch base sessions to communicate contact center intraday plan.
Responsibilities
  • Monitor phone queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels, consult with call center management to determine best course of action to fill resource needs/maintain service levels.
  • Provide real time status anomalies to operations.
  • Coordinate with Operations teams to achieve service-level goals/business objectives for a multi-site operation.
  • Track, report and call out real-time adherence issues.
  • Maintain and update attendance call outs in call out tracker and workforce management system.
  • Update scheduling activity exceptions to correct approved schedule deviations for adherence reporting.
  • Process shift trades, schedule change requests, and time off request after schedules are released by analyst.
  • Track and trend analysis for absenteeism and schedule adherence
  • Review and respond to schedule inquiries from management and agents and partner with Analyst for plan of action
  • Provides intraday recommendations related to staffing gaps such as overtime, VTO, etc.
  • Collaborate with call center managers and supervisors to identify and address staffing gaps and operational challenges.
  • Develop and maintain effective communication channels with call center agents, providing timely updates on schedules and any changes.
  • Maintain and update workforce management systems and tools to ensure accurate and up-to-date information.
  • Stay updated with industry trends and best practices in workforce management to enhance overall call centre performance.
  • Attends meetings with operations to report out on trends related and not limited to attendance, adherence, attrition, associate behavior's, etc.
  • Build strong interpersonal relationships with operational partners.
  • Work independently as well as in a team environment
  • Performs other related duties as assigned.

Educational Requirements
  • High School Diploma or equivalent
  • Bachelor's degree in business operations or equivalent education and experience, preferred but not required.
  • 1-2 years of contact center experience as a workforce real-time analyst, traffic coordinator or workforce scheduling analyst.
  • Availability to work during contact center hours of operation, Monday-Friday 7 AM - 7 PM, Saturday 8:30 AM - 5 PM.

Experience Requirements
  • Experience using workforce management software, Verint, IEX, Alvaria (Genesys Cloud WEM) preferred.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to work independently.
  • Ability to function well in a high-paced and at times stressful environment.
  • Decision-making skills, critical-thinking skills, excellent verbal and written communications skills
  • Proficient with Microsoft Office Suite or related software.

Travel Requirements
  • No travel required.

Physical Requirements/Demands
All requirements are subject to possible modification to reasonably accommodate individuals with a physical disability).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.
While performing the duties for this job, the employee may be required/subjected to:
  • Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions.
  • Standing, walking, lifting, carrying, reaching, pushing, and pulling.
  • Must be able to lift 15 pounds at a time.

Competencies
  • Communication - Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill.
  • Teamwork - Work with other, adopting collaborative and positive relationships to achieve common goals.
  • Change - Accept, embrace, and drive change, and innovation while being open to difference approaches, ideas, and proposals.
  • Results - Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost-oriented approach, eagerness, and optimism to get the best results.
  • Leadership - Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment.
  • Strategic Mindset - Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions.

Why Work with Us
Reward & Recognition
We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.
Be Part of Something Big
What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.
Flexible Work Schedule
Where possible, we'll help you work when you need to, because life happens.
Everyone Has a Voice
Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected.
Room to Grow
Learning is built into every role here. You'll get mentorship and take ownership.
Make Your Move
Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof.
All-Inclusive
Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world...and career growth for you.

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