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Call Center Analyst Jobs (NOW HIRING)

Iron Bow Technologies

311 Call Center Analyst

Manassas, VA · On-site

$17 - $18.75/hr

It's The Iron Bow Way. 0-2 years NONE PWC NONE THE OPPORTUNITY 311 Call Center Analyst provide non-technical, non-emergency customer service to the entire County regarding all aspects of the County ...

Iron Bow Technologies

Call Center Analyst 1

Manassas, VA · On-site

$18 - $19.23/hr

THE OPPORTUNITY A Call Center Analyst I supporting Prince William County at Iron Bow Technologies provides first-line technical assistance to county employees, resolving routine IT issues and ...

AEG Vision

Marketing and Call Center Analyst

Dallas, TX · On-site

We are seeking a detail-oriented Marketing & Call Center Data Operations Analyst to develop reporting and insights on patient acquisition and experience, while ensuring accurate provider and practice ...

AEG Vision

Marketing and Call Center Analyst

Dallas, TX · On-site

We are seeking a detail-oriented Marketing & Call Center Data Operations Analyst to develop reporting and insights on patient acquisition and experience, while ensuring accurate provider and practice ...

Apexon

Porter Call Center Operations Analyst

Plano, TX · On-site

$13.75 - $17/hr

We enable #HumanFirstDIGITAL Exp -6+yrs Porter Call Center Operations Analyst Digital the DE for Analytics) being asked to be onsite in the Florida call center. Porter- Business Analyst (Analytics ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ · On-site

$18 - $22/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

IQUASAR LLC

Service Center Analyst

Washington, DC · On-site

$21.63/hr

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

IQUASAR LLC

Service Center Analyst

Denver, CO · Remote

$21.63/hr

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

iQuasar LLC

Service Center Analyst

$21.63/hr

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

iQuasar LLC

Service Center Analyst

Washington, DC · On-site

$21.63/hr

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ...

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All JobsCall Center Analyst Jobs

Call Center Analyst information

See salary details

$30K

$64.6K

$99K

How much do call center analyst jobs pay per year?

As of Jul 19, 2026, the average yearly pay for call center analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

A Call Center Analyst typically earns less than $4,000 weekly, but high-paying roles without a degree include sales managers, real estate brokers, and certain skilled trades like electricians or commercial drivers, especially with experience and certifications. These jobs often require strong communication skills, industry-specific knowledge, or licensing but not necessarily a college degree.

Can you become a BA with no experience?

A Call Center Analyst role typically requires some experience in customer service, data analysis, or related skills; transitioning directly to a Business Analyst (BA) position without prior experience is uncommon. Gaining relevant skills such as data modeling, process mapping, and certifications like CBAP or CCBA can improve chances, but entry-level BAs usually need some related background. Building experience through training, internships, or entry-level roles is often necessary before becoming a BA.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.

What are Call Center Analysts?

Call Center Analysts are professionals who monitor, assess, and improve the performance of a call center. They analyze call data, evaluate agents' performance, and identify trends or issues affecting customer service. By generating reports and recommending process improvements, they help ensure efficient operations and high customer satisfaction. Their role may also involve training staff and implementing new technologies or procedures to enhance service quality.

Which analyst job pays the most?

Among analyst roles, financial analysts and management analysts tend to have the highest average salaries, often exceeding $80,000 annually. Senior-level positions, such as data analysts with advanced skills in SQL, Python, or business intelligence tools, can earn significantly more, especially with certifications and experience.

What are some typical challenges faced by Call Center Analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What Is a Call Center Analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a Call Center Analyst, and why are they important?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.
More about Call Center Analyst jobs
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What are popular job titles related to Call Center Analyst jobs? For Call Center Analyst jobs, the most frequently searched job titles are:
Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $64,649 per year, or $31.1 per hour.
Dispatch/Call Center Analyst

Dispatch/Call Center Analyst

Innosoul inc

Chattanooga, TN • On-site

Other

Posted 18 days ago

Job description

Job ID: TN-65965

Onsite/Local Dispatch/Call Center Analyst with MS Access, Data Entry, MS Office, Printing/Copying, Multi Line Phone System, Typing, traffic/roadway monitoring/video surveillance, traffic devices/management system, DMS/511/CCTV/SOG experience

Location: Chattanooga, TN (DOT)
Duration: 3 Months

Skills
Software Database Microsoft Access Experience a plus Novice (1-3 Years) No
Skills Others Customer Service Experience a plus Novice (1-3 Years) No
Skills Others Data Entry Experience a plus Novice (1-3 Years) No
Skills Others Emailing Novice (1-3 Years) No
Software Others Microsoft Excel Novice (1-3 Years) No
Software Others Microsoft Word Novice (1-3 Years) No
Skills Others Multi Line Phone System Experience a plus Novice (1-3 Years) No
Skills Others Printing and Copying Novice (1-3 Years) No
Skills Others Technical Skills 2 years of experience as TMC Technician or direct comparable experience Novice (1-3 Years) No
Skills Others Typing Experience a plus Novice (1-3 Years) No
Skills Others Verbal Communication Good communication skills -oral, writing, clear communication over radio, dispatch experience Novice (1-3 Years) No

Description:
An advanced-level position that ensures safe and efficient traffic movement and monitors roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and travel time imbalances.
The initial contract will be for 30-90 days but is subject to extension upon good performance.

2 employees needed for an evening shift (C Shift)
-Saturday 6:00am-6:30pm
-Sunday 6:00am-6:30pm
-Monday 6:00am-6:30pm

Tasks include:
Advanced-level operator position performing functions with minimal supervision and following established procedures.
To perform all duties and may defer the most complex issues to a supervisor.
To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
To monitor roadways via surveillance cameras and detection systems.
To monitor all traffic devices and computer equipment associated with the system.
To maintain advanced knowledge on the operation of all traffic equipment, computers, and software associated with the traffic systems.
To utilize traffic equipment for incident management and the improvement of travel time, safety, and quality of life of the traveling motorists and toll customers.
To continually check the accuracy and validity of the messages displayed on all DMS and 511.
To be aware of all 511 messages broadcast on a particular system.
To enter incident information into computer systems using traffic software.
To become familiar with the roadways and understand the purpose and location of each traffic device (i.e., detector stations, CCTV, and 511).
To alert operator staff to new and existing memos.
To use SOG to detect, dispatch, monitor, and document roadway incidents.
To confer with partners (Highway Patrol, Service Patrols, Local Law Enforcement, Fire Rescue, etc.) as well as adjacent Traffic Management Centers or other DOT Regions to coordinate resources for incidents that may affect regional travel.
To dispatch Service Patrols and assist Service Patrols with other tasks, such as phone calls, etc.
To perform other duties as assigned.
DISPATCH OR CALL CENTER EXPERIENCE A PLUS!

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