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Hdi Support Center Analyst Jobs (NOW HIRING)

theITSC

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Remote IT Support (WFH Tech Advisor)

Huntsville, AL · Remote

$45K - $65K/yr

... Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have familiarity with server environments, standard network arrangements, and security concepts. This is an external ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Garland, TX · Remote

$45K - $65K/yr

... Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have familiarity with server environments, standard network arrangements, and security concepts. This is an external ...

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How much do hdi support center analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for hdi support center analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an HDI Support Center Analyst?

To thrive as an HDI Support Center Analyst, you need strong problem-solving skills, technical troubleshooting abilities, and a foundational understanding of IT service management best practices, often supported by a relevant degree or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and industry certifications such as HDI Support Center Analyst (HDI-SCA) or ITIL Foundation are commonly required. Excellent communication, patience, and customer service skills help you interact effectively with end-users and collaborate with technical teams. These competencies are crucial for efficiently resolving technical issues, ensuring user satisfaction, and contributing to a high-performing support environment.

What does an HDI Support Center Analyst do?

A typical day for an HDI Support Center Analyst involves responding to user inquiries via phone, email, or chat, diagnosing technical issues, and documenting solutions in the ticketing system. You will troubleshoot a range of hardware and software problems, escalate complex issues when needed, and ensure timely follow-up with users. The role often requires collaborating closely with other analysts, IT specialists, and management to maintain service quality and share knowledge. This environment is fast-paced and dynamic, making it ideal for those who enjoy problem-solving and continuous learning.

What is an HDI Support Center Analyst?

An HDI Support Center Analyst is an IT support professional responsible for providing technical assistance and troubleshooting support to end-users. They typically work in a help desk or service desk environment, addressing issues related to software, hardware, networks, and other IT systems. Their role includes diagnosing problems, resolving technical issues, documenting incidents, and escalating complex cases if necessary. Analysts must have strong communication, problem-solving, and customer service skills to ensure efficient and effective support. Many professionals in this role obtain HDI certification to validate their expertise in support center best practices.

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Hdi Support Center Analyst jobs near you
Infographic showing various Hdi Support Center Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

On-Site IT Support Analyst

Wilson Elser - Business & Legal Professionals

Houston, TX

Full-time

Posted 5 days ago

Job description

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.  If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our Houston office. 

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:

  • Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
  • Collect and track equipment from departed end users following standardized asset tracking procedures.
  • Provide support for video conferencing and related A/V on-site systems.
  • Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
  • Coordinate user requirements with regional supervisors, management, and other IT teams.
  • Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
  • Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
  • Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
  • Adhere to organizational change management processes.
  • Perform special duties, tasks, or projects, as required.

Qualifications

  • Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
    • Windows 10 & Windows 11 Operating Systems
    • Microsoft Office O365 with a strong acumen in Outlook
    • Desktop client v. web-based applications
    • Active Directory & Azure AD
    • Zoom Rooms & Microsoft Teams
    • Desktop Driver Controls
    • All-in-One Monitors
    • VPN, Remote Access, & Cloud Network Access
    • Virtual Desktop Environments and Functions
    • Cloud & On-Prem Telephony functions
    • Desktop imaging & BIOS controls
    • LAN and SD-WAN support
  • Minimum 3 years working in ITSM and ITIL environments.
  • Self-starter with the ability to manage own time effectively and work autonomously.
  • Ability to lift and move items up to 50 lbs.
  • Ability to travel throughout the region, if needed.
  • Experience working in an environment that promotes active listening, transparency, and customer-centric service.
  • Experience in system operations and/or administration a plus.
  • Prior law firm experience a big plus.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.
  • ITIL4 certification preferred (in-house training is available).

Education

  • Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
  • Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.

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